Sales Service Representative

Won-Door’s Service Sales Representative ensures repair and replacement requirements and opportunities identified by Won-Door Service Technicians are well presented to building owners and are converted into closed sales. Whether through customer break-fix calls or preventative maintenance inspections of thousands of Won-Doors under maintenance contracts, Won-Door Service Technicians daily identify issues that make our installed base of Won-Door fire, sound, and security solutions inoperable or at risk of such. When inspections identify needed repairs or replacements, our Service Sales Representative creates and promotes complete, professional, and timely proposals for Won-Door to perform those services. Ultimately, Service Sales Representatives are accountable for growing Won-Door’s service sales and are rewarded for success.

Key Responsibilities

• Establish, submit, and review time and materials services, parts sales proposals, and quotations, as to ensure they are presented professionally and fulfill the customer's needs.
• Aid customers on any service sales related issues.
• Coordinate with quotations group to ensure proper pricing is given.
• Interface with management to negotiate discount levels and exchange information.
• Provide timely follow up, closure, and tracking along with quotations/pricing to the customer.
• Close business and collaborate with support team to map revenue-growing strategies that ensure the long-term success for the service organization.
• Assimilate and share competitor intelligence keeping our product and marketing teams informed of market activity.
• Deliver accurate forecasting and pipeline management relating to service department.
• Expertly manage complex buying cycles by developing strategic relationships aligning both internal and external resources
• Develop and maintain current technical product-related knowledge, general sales techniques, market trends, and daily sales activity

Skills & Abilities

• Service Sales, Equipment Sales, or Hardware sales experience in the openings solutions area
• Prior experience using a CRM system.
• Excellent interpersonal and organizational skills.
• Strong communication (written & verbal) and presentation skills both internally and externally.
• Working knowledge of Microsoft products (Word, Excel, Outlook).
• This position demands a results-oriented approach coupled with high-energy, reliability and personal discipline.

Education

• Requires High school diploma or equivalent

Work Environment

Performs work in office environment.

Travel Required:

Domestic Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door Corporation is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations!