Sales Specialist

The Sales Specialist is responsible for supporting the Sales Managers in managing all aspects of commercial negotiation including understanding cost, quality, timing, and delivery for pursuit, current, forward and past model programs; and growing the business with each customer according to annual business plan objectives while also improving program profitability of existing business.

Primary Responsibilities:

• Commercial and Customer Management:
• Ensure efficient customer service operations including order administration, order status, problem resolution and technical support
• Support the response to RFQs from customers
• PO processing and verification of commercial details prior to entering into the ERP system
• Manage new part set-up (external and internal)
• Establish and manage DUNs code issues
• Negotiate engineering changes
• Negotiate short cycle and low volume claims
• Negotiate capacity study piece price and tooling
• Manage end-item product bump sheets
• Input and maintain customer records/pursuits and data in Salesforce or other systems.
• Coordinate special studies and investigations
• Concur on overall sales strategy and associated financial impact on the project
• Support customer approval of tooling disposition and reuse of customer-owned tooling
• Lead Cash Recovery Efforts:
• Resolve unpriced part issues
• Verify index-based material piece price adjustments
• Coordinate other material recovery efforts, including tiered supplier increases
• Resolve end item piece price mismatches
• Resolve customer late payment issues
• Track and negotiate parts transitioning from current model to past model
• Support Customer Relationships:
• Identify and establish key strategic partnerships within customer’s operating systems to support Hanon global growth
• Attend customer sponsored events including Town Hall Meetings
• Support Hanon Systems sponsored events including technology shows.
• Support customer presentation preparation
• OE Service Parts Support
• Serve, as necessary, as Service Sales Specialist and/or Service Project Leader based on local practice
• Lead past model annual piece price negotiations
• Coordinate back-up detail for transition from current model Service pricing to past model Service pricing

Desired Competencies, Experience, & Qualifications

• Experience gained within an automotive (OE or Tier 1 supplier) sales, program management and/or business development environment.
• Working knowledge of the automotive market (customer, technologies, competitions and market trends etc.).
• Ability to interpret and formulate reports recommending future market opportunities with our customers in the assigned region.
• Trustworthy and acts with integrity. Ability to establish credibility at all levels inside and outside the organization.
• Demonstrated ability to execute and complete task-based projects.
• Provide business process vision for a complex organization, yet be sufficiently disciplined to ensure functional performance in a results-oriented environment and industry.
• Communicate effectively in writing and speaking to key stakeholders in the business at all levels. Know how to maintain a close and healthy tie between key team members and operating groups and reporting out to management.
• Strong influencing skills; able to mobilize resources without having direct ownership
• A driven individual, committed to results with the ability to focus and provide direction to others on delivering key initiatives and projects.
• IT literate including Outlook, Word, Excel, PowerPoint, Project and Salesforce.

Years of Experience

1. 5+ years of experience in a sales or sales support role at a Tier 1 supplier.