Sales Supervisor

To actively sell vehicles, along with accessories and associated warranty, finance, and insurance products, while ensuring complete customer satisfaction and achieving targets set by management. To provide assistance to all SEs and Sr. SEs.

Key Responsibilities

Follow all steps of the sales process, i.e., prospecting, meet and greet, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post-sale follow-up.

Ensure documentation procedures are performed as laid down by the company and liaise closely with other departments to complete the sales process.

Report daily activities to the Branch Manager / Area Manager.

Achieve sales targets as set by management.

Maximise all possible sales opportunities and maintain and grow the existing customer database.

Gain comprehensive product knowledge as well as knowledge of competitors' products.

Promote finance and insurance products, determining customer qualifications and profiles to ensure appropriateness of the offer.

Track and follow up on incomplete sales and make efforts to close them.

Coordinate with parts and service teams to present a complete offer to clients.

Team Supervision

Supervise the sales team.

Support the achievement of business targets.

Motivate and energise team performance to meet and exceed set KPIs.

Identify opportunities for growth and development of team members.

Provide quality monitoring and feedback.

Identify obstacles and implement solutions.

Foster a strong team spirit.

Customer Experience

Consistently exceed customer expectations, creating an exceptional experience during the purchase of a new car.

Effectively schedule customer follow ups, deliveries, and new customer acquisition, utilising strong time management.

Assist customers in making the correct choice of vehicle and build loyalty by providing a personalised and tailored sales experience.

Achieve sales satisfaction index targets by providing excellent customer service.

Ensure accurate collection and submission of customer details.

Regularly visit key customers to build, grow, and maintain strong relationships.

Ensure smooth, clean, and defect free delivery of sold vehicles as promised to customers.

Ensure all contact (written, oral, and personal) with customers is conducted in a manner that enhances the company's reputation.

Participate in showroom events and marketing and sales initiatives.

Other Related Tasks

Perform other duties as required.

Educational Qualification

Diploma or equivalent in a related field.

Work Experience

2-3 years of sales experience in the automobile or related industry.

Computer proficient with strong communication skills.

Languages

Excellent written and verbal communication skills in English.

Knowledge of spoken Arabic is an advantage.

About Us

AW Rostamani Group is a leading multi sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.

AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.

Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group's commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.