Sales Supervisor

We are seeking a dynamic and results-driven Sales Supervisor to join our team. The successful candidate will lead and motivate a team of sales associates, drive revenue growth, ensure exceptional customer service, and maintain high standards of store operations in a fast-paced travel retail environment. Key responsibilities commonly include sales performance management, staff supervision, merchandising, inventory oversight, shift coordination, and customer experience excellence.

Key Responsibilities

• Supervise daily sales floor operations and ensure smooth store performance.
• Lead, coach, and motivate sales associates to achieve sales targets.
• Ensure excellent customer service standards are maintained at all times.
• Coordinate staff schedules, shift assignments, and daily briefings.
• Monitor KPIs, sales performance, and customer service standards.
• Conduct shift briefings and allocate staff effectively.
• Ensure visual merchandising standards and promotional displays are maintained.
• Manage stock availability, inventory accuracy, and replenishment activities.
• Handle customer concerns professionally and resolve issues promptly.
• Support cash handling procedures, spot checks, and store closing activities.
• Train new team members and develop product knowledge across the team.

Requirements

• Bachelor's degree or Diploma in Business, Retail Management, or a related field.
• 7–10 years of retail sales experience, with at least 2–3 years in a supervisory role.
• Experience in Duty Free, Travel Retail, Luxury Retail, or Airport Retail is highly preferred.
• Strong leadership, communication, and team management skills.
• Proven ability to drive sales and achieve performance targets.
• Good knowledge of inventory control, merchandising, and retail operations.
• Ability to work flexible shifts, including weekends and public holidays.
• Fluent English; additional languages are an advantage.

Pay: From E£12.00 per month

Work Location: In person