Sales Support & Customer Service Representative - Firearms Industry

Sales & Customer Service Representative – Firearms Industry

Location: Easton, Maryland (On the banks of the Chesapeake Bay on Maryland’s Eastern Shore)
Job Type: Full-Time
Compensation: Base Salary + Bonus

About Us

At RETAY USA, we're not just another player in the firearms market – As the North American strategy and market development powerhouse for Retay Arms of Konya, Turkey, we're reshaping the firearms landscape across the Americas.

Nestled in the heart of Easton, Maryland, on the picturesque banks of the Chesapeake Bay, we're more than just firearms enthusiasts – we're outdoors people first, deeply connected to the hunting and outdoor culture that defines our brand.

RETAY USA doesn't just import and distribute; we innovate and elevate. From pinpoint marketing strategies to seamless logistics and top-notch warranty service, we ensure that every RETAY firearm meets the specific needs of North and South American outdoor and hunting enthusiasts.

Join RETAY USA, and you're not just starting a job – you're becoming part of a fast-growing, culture-driven company that's redefining the firearms industry. We're not just selling products; we're cultivating a lifestyle, preserving traditions, and pushing the boundaries of what's possible in firearm technology.

Position Overview

We are seeking an energetic and motivated Sales & Customer Service Representative to join our team. This role combines support for our internal and external sales team along with customer service excellence to help customers find solutions, answer questions, and drive revenue through product knowledge and relationship building.

Key Responsibilities

• Maintain accurate customer records in CRM/database.
• Support internal and external sales teams with account management.
• Process orders, returns, and exchanges efficiently.
• Handle dealer and distributor order status inquiries and provide customer follow-up while coordinating closely with warehouse and operations personnel.
• Build and maintain strong relationships with new and existing customers.
• Answer customer inquiries via phone, email, and in-person with professionalism and accuracy.
• Assist customers with warranty claims and follow-up.
• Assist customers in selecting products and services that meet their needs.
• Stay current with product knowledge, promotions, pricing information and company policies.

Qualifications

• 1–3 years of experience in sales and/or customer service (retail, call center, or B2B preferred).
• Strong communication, problem-solving, and interpersonal skills.
• Highly organized with attention to detail and follow-through.
• Ability to multi-task in a fast-paced environment.
• Expert proficiency in computer applications (Microsoft Office, CRM systems, or POS).
• Positive attitude, team player, and self-motivated.

Benefits

• Competitive base pay plus bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts.
• Opportunities for growth and advancement.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person