Sales Support Specialist

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations.

Join Rheem and help shape the future of products that impact lives—every day.

The Sales Support Specialist will provide support to the UAE Sales and Service team, serving our MEA Division, and is based in Dubai.

This role is open to UAE Nationals only.

What you'll do:

• Support Regional Market Managers in execution of sales plan and strategic initiatives (e.g. Villa, VRF, Replacement)
• Provide high-level overview of the Rheem product portfolio and value proposition and competitive benchmarking
• Train customers on all Rheem resources available (Pro Partner platform, cash-back tool, CoolSaver).
• Identify and develop leads with government and semi-government customers, project consultants and other key decision makers and purchase influencers
• Scale our 1-1 relationship with our existing and potential customers; be able to engage with relevancy and active listening skills
• Respond to and qualify new inbound leads
• Manage and follow up qualified leads through sales team
• Establish new outbound leads
• Build and manage targeted prospect lists
• Facilitate initial meetings for sales team with new/potential contacts where required
• Successfully executing follow-through on leads identified through website, social media and other sources
• Other duties as assigned

What you'll need:

• Bachelor's degree in business management, Engineering, Sales, or any related field.
• Excellent professional communication skills
• Data entry proficiency without defects (proofreading, spelling, and grammar checks).
• Experience working in a fast-paced, dynamic team-oriented environment
• Adaptable to changes in priorities
• Experience in value-based selling
• Ability to demonstrate exceptional follow-up and professional assertiveness in a way that engages and identifies customers who have interest in doing business with Rheem.
• Proficient in Microsoft Word, Excel, Outlook, Teams, and other web-based applications used for enterprise-grade communications such as telephony and CRM platforms
• Self-accountability, commitment & professionalism within a business environment
• Fluent in Arabic and English

What would set you apart:

• Experience in full utilization of LinkedIn/LinkedIn Navigator
• Technical knowledge of HVAC systems