Sales Support Specialist

ABOUT THE OPPORTUNITY

As the Sales Support Specialist at Cal’s Moving & Storage, you are the backbone of the sales team. You will serve as the first point of contact for all inbound leads, manage a high volume of inbound and outbound calls, and schedule in-person estimating appointments for our Estimators — all while closing smaller deals independently. You will also own key marketing tasks including direct mailers and social media content, and keep the sales operation organized, productive, and moving forward on a daily basis.

COMPENSATION & BENEFITS

• Base Salary: $60,000 per year
• Additional Monthly Team Bonus based on collective sales performance
• Weekly pay cycle

Additional Perks

• 401(k) with company match
• Generous Paid Time Off (PTO), including sick leave
• Company-provided technology, software tools, and company swag
• Opportunity for advancement within a rapidly growing organization

WHAT YOU WILL DO

• Lead Management & Scheduling
• Serve as the first point of contact for all inbound leads, targeting a response time of under 5 minutes
• Schedule estimating appointments for the field sales team and coordinating with clients.
• Communicate client needs and special considerations to Estimators before each walkthrough
• Follow up with leads after initial outreach to maintain momentum and advance opportunities

Inside Sales & Client Engagement

• Conduct 25+ outbound calls per day to existing and prospective clients
• Close smaller deals independently, applying consultative sales techniques
• Meet with clients virtually to assess needs and craft tailored moving solutions
• Prepare and deliver clear quotes, bids, and proposals in a timely and professional manner
• Proactively follow up via phone, text, and email to address questions and earn the business

Client Relationship Management

• Ensure client satisfaction by resolving concerns promptly and supporting smooth project execution
• Communicate clearly with clients on questions, clarifications, and required follow-up documentation
• Maintain Cal’s reputation as one of the region’s most trusted movers by delivering outstanding service at every touchpoint
• Build and maintain positive relationships with clients, partners, and internal stakeholders

Sales Operations & Administration

• Monitor and manage the sales team inbox — respond to inquiries promptly, handle claims professionally, and drive lead generation activities
• Manage pipeline and daily sales activity accurately in the CRM
• Keep files and records organized and current, including customer contracts, employee records, and operational documents, in compliance with company confidentiality policies
• Coordinate with internal teams (customer service, scheduling, and operations) to ensure accurate quoting and seamless handoffs
• Attend weekly sales training and coaching sessions
• Manage schedule and workload proactively, communicating capacity needs to leadership

Marketing & Brand Support

• Develop and schedule social media content using Canva and relevant platforms
• Execute direct mail campaigns and other outbound marketing initiatives
• Participate in community outreach and industry events to expand brand presence
• Proactively identify and pursue new business through digital outreach and referral network development

WHO YOU ARE

The right candidate brings energy, accountability, and a genuine investment in the success of everyone around them. You are:

Team-driven — you measure your success by how well you elevate the people around you

A confident communicator — quick to connect, warm and friendly on the phone, and professional in writing

Coachable — always learning, whether from training, experience, or a good book

Accountable — you own your outcomes and never point fingers

A relationship builder — you earn trust naturally and protect it long-term

Organized and detail-oriented — you know that the details are where quality lives

A self-starter — you thrive without micromanagement and show up ready to own your work

Resilient — you treat objections as information and obstacles as problems to solve

QUALIFICATIONS

Required

• High school diploma required; bachelor’s degree preferred
• 3+ years of high-volume inbound/outbound customer service or inside sales experience
• 3+ years of CRM usage (pipeline management, activity tracking, and client interaction logging)
• Proficiency with Microsoft Office/Google Workspace and video conferencing tools (Zoom or equivalent)
• Strong project management, organizational, and time-management capabilities
• Ability to pass a background check and drug screening

Preferred

• Exceptional written communication, editing, and proofreading skills
• Demonstrated experience with Canva, social media platforms, and AI-assisted content creation
• Prior experience in the moving, relocation, or trade logistics industry
• Prior experience with Smartmoving software

WHY CAL’S MOVING & STORAGE

Cal’s is not just another moving company. We operate five branches across Oregon and Washington, serving the full Willamette Valley corridor and Portland metro area. Our 50+ crew members and fleet of 15 modern trucks have completed over 10,000 moves — including 500+ long-distance relocations to every corner of the continental United States.

That commitment to excellence has earned us a 4.9-star rating across more than 4,000 customer reviews, a Gold Award for Best of the Willamette Valley, and the loyalty of thousands of families across the Pacific Northwest.

When You Join Cal’s, You Gain:

• Ongoing professional sales training and personal development coaching
• A culture of ownership and autonomy — we trust you to run your role
• A team that values integrity, transparency, and results — not politics
• A fast-paced, entrepreneurial environment with real opportunity for advancement
• Direct impact on company revenue and growth

OUR CORE VALUES

Every member of the Cal’s team operates by nine foundational values:

1) Lifetime Learners: Continuously grow. Ask questions, share ideas, and stay open to feedback.

2) Transparency: Tell clients everything they need to know. We win by being the best — never by deceiving.

3) Honesty: Never over-promise. Be truthful with yourself, your team, and every client.

4) Customer Focus: Treat every client like a friend. Listen with genuine care and adapt to their unique situation.

5) Detail Oriented: The more personalized the experience, the more Raving Fans we create.

6) Accountability: Own your mistakes. Ask for help. We are all here to support each other.

7) Cleanliness: Your workspace, equipment, and appearance reflect directly on you and the company.

8) Coaching & Teamwork: Be there for your teammates. We are only as strong as our weakest link.

9) Integrity: Show up on time, work hard, and deliver quality. Be better today than yesterday.

Cal’s Moving & Storage is an Equal Opportunity Employer. We are committed to creating an

inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual

orientation, gender identity, national origin, age, disability, veteran status, genetic information,

marital status, or any other protected status under applicable federal, state, or local law.

HOW TO APPLY

We require two things from every applicant before scheduling an interview:

1) Submit your application via Indeed or the job posting where you found this role.

2) Email your completed DISC personality assessment as a PDF to Info@calsmovinghelp.com with the subject line: ATTN Sales Manager – [Your Full Name]

You can find a free DISC assessment here: discpersonalitytesting.com/free-disc-test

*The DISC profile will not be used in the hiring decision of candidates, it is needed to see if you are good at reading all directions, going the extra step, and willing to spend time getting to know your communication style better. Both items must be received before an interview will be scheduled.

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Paid training
• Work from home

Experience:

• Outbound calling: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Logistics: 3 years (Preferred)
• CRM software: 1 year (Required)

Ability to Commute:

• Tigard, OR 97223 (Required)

Work Location: In person