Sales Support Specialist At Shiocton Cut Stock

Go Fast Manufacturing in New London, WI is looking for one sales support specialist to join our 43 person strong team. We are located on N3752 Drier Rd. Our ideal candidate is attentive, ambitious, and reliable.

Job Title: Sales Support Specialist

Department: Sales & Marketing

Reports To: Sales Manager / Director of Sales

Location: New London WI

Position Summary:

The Sales Support Specialist provides critical administrative, technical, and customer service support to the Sales Department. This role works closely with Sales Engineers, Technical Representatives, and internal teams to ensure accurate quotations, smooth order processing, and excellent customer communication. The Sales Support Specialist plays a key role in coordinating between customers, engineering, and production within a fast-paced OEM manufacturing environment.

Key Responsibilities:

Sales & Customer Support

• Serve as a primary internal point of contact for customers, dealers, and sales representatives.
• Assist with preparing and sending quotations, sales proposals, and order confirmations.
• Maintain and update customer information, pricing, and order status in CRM and ERP systems.
• Respond promptly to customer inquiries regarding product specifications, order tracking, and lead times.
• Support field sales by providing documentation, drawings, and technical data as needed.

Order & Documentation Management

• Coordinate order entry, ensuring accuracy of pricing, specifications, and delivery details.
• Work with engineering and production to confirm feasibility and scheduling of orders.
• Prepare and maintain sales reports, forecasts, and dashboards for management review.
• Support logistics coordination for machine shipments, trade shows, and customer demonstrations.

Cross-Department Collaboration

• Collaborate with engineering, purchasing, and manufacturing teams to communicate customer requirements.
• Assist marketing with product literature, customer communications, and lead follow-up.
• Provide feedback from customers to sales and product development teams to support continuous improvement.

Qualifications:

Education & Experience

• Associate’s or Bachelor’s degree in Business, Engineering Technology, or related field preferred.
• 2+ years of experience in sales support, customer service, or inside sales—preferably in manufacturing or industrial equipment.
• Familiarity with OEM or capital equipment sales processes is highly desirable.

Skills & Competencies

• Excellent communication, organizational, and multitasking skills.
• Strong attention to detail and data accuracy.
• Proficiency in CRM and ERP systems (e.g., Salesforce, Epicor, SAP) and Microsoft Office Suite.
• Basic understanding of mechanical or industrial equipment a plus.
• Ability to work effectively in a team-oriented environment with multiple departments.

Personal Attributes:

• Customer-focused with a proactive, problem-solving approach.
• Dependable, organized, and adaptable to shifting priorities.
• Team player who supports both sales and operational goals.

Compensation & Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package (health, dental, vision, 401(k), PTO).
• Career growth opportunities within a leading OEM manufacturer.

We are looking forward to receiving your application. Thank you.

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