Sales Team Leader

This Job Is Provided By Apna.co Responsibilities

Manage a team of 20 members

Floor management and live call (queue) monitoring

Drive team to achieve performance metrics and sales targets

Maintain service level matrices and KPIs

Control shrinkage and attrition effectively

Conduct regular audits and provide actionable feedback to enhance customer experience

Develop and implement action plans with the manager to meet performance goals

Oversee daily operations in the absence of the manager

Collaborate with team members to resolve customer and client issues

Handle HR-related activities including appraisals, confirmations, promotions, and terminations

Compile reports on team performance, sales conversion, and customer feedback

Identify upselling/cross-selling opportunities and drive the team to meet sales targets

Requirements

Proven experience in sales processes (voice-based inbound/outbound) within the BPO industry

Graduate in any discipline

Proficient in MS Office tools

Strong communication, leadership, and team management skills

Good analytical and problem-solving abilities

Highly self-motivated and target-driven

Willingness to work in rotational shifts

Work from Office – Bangalore (Sarjapura Road)

Contact Person: Saurabh 7024932998