Job Type: Full Time
Job Category: IT
Job Description
Job Title: Salesforce Administrator
Location: Cleveland, OH (Onsite)
Employment Type: Full-Time
Job Summary
We are seeking a skilled Salesforce Administrator to manage, enhance, and optimize our Salesforce platform. The ideal candidate will support business teams, maintain data quality, configure system improvements, and ensure the platform is used effectively to meet organizational goals.
Key Responsibilities
Manage day-to-day administration of Salesforce including user setup, roles, profiles, permissions, and security settings.
Create and maintain reports, dashboards, workflows, approval processes, and page layouts.
Collaborate with business users to gather requirements and translate them into Salesforce solutions.
Perform data management tasks such as data imports, exports, cleansing, and deduplication.
Monitor system performance, troubleshoot issues, and coordinate with Salesforce Support when necessary.
Maintain and optimize existing Salesforce configurations and automation.
Manage sandbox environments, deployments, and change sets.
Ensure adherence to Salesforce best practices, governance standards, and security policies.
Provide end-user training, documentation, and ongoing support across departments.
Work closely with cross-functional teams (Sales, Marketing, Operations, IT) to improve business processes using Salesforce.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field (preferred).
2–5+ years of Salesforce Administration experience in a professional environment.
Salesforce Administrator Certification (ADM-201) is required; additional certifications (Advanced Admin, Platform App Builder) are a plus.
Strong understanding of Salesforce objects, fields, validation rules, flows, and automation.
Proficiency in creating complex reports and dashboards.
Experience with data tools such as Data Loader, Data Import Wizard, or third-party ETL tools.
Ability to translate business requirements into scalable Salesforce solutions.
Strong problem-solving skills and attention to detail.
Excellent communication and stakeholder-management abilities.
Required Skills
DATABASE ADMINISTRATOR