Salesforce Business Analyst

POSITION SUMMARY

The Salesforce Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical teams within the Tech & Digital Strategy department, with a particular focus on Salesforce platform initiatives and CRM-driven process improvement. This role is deeply embedded in the Salesforce ecosystem, spanning requirements gathering and solution design to configuration, testing, and deployment. Working under the guidance of senior analysts and leadership, this role focuses on learning and applying business analysis fundamentals, including requirements gathering, documentation, testing support, and process analysis. The successful candidate will collaborate with business units, subject matter experts, and technical resources to understand business needs, document requirements, support project implementation activities, and contribute to system configuration efforts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Requirements Gathering and Documentation
• Provide project support, implementation and optimization of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud and Fonteva AMS
• System Configuration and Testing
• Business Process Analysis
• Data Analysis and Problem Solving
• Collaboration and Learning

PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA(MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.

Experience

• Bachelor's degree in business, information systems, or related field with 3 years work experience, preferably in an e-learning environment; or equivalent combination of education and experience
• Document and maintain business requirements in a clear, organized manner
• Experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, Experience Cloud an/or Fonteva AMS
• Knowledge of salesforce platform fundamentals and core cloud functionality
• Support end-user acceptance testing activities

WORK ENVIRONMENT

• Normal demands associated with a deadline-driven office environment.
• The noise level is generally quiet to moderate.
• Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

PHYSICAL DEMANDS

• Ability to remain at a desk for extended periods of time.
• Ability to communicate and exchange information with others.
• Ability to move about to coordinate work in areas of varying heights.
• Ability to perceive and inspect records in a document management system.
• Ability to operate general office equipment.
• Ability to travel to off-site meetings.
• Ability to lift, carry, move, or position objects weighing up to 10 pounds.