Salesforce Developer

Description:
Are you ready to grow your career in our global tech hub?

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what’s the job?

You’ll be responsible for development, configuration changes, and building custom solutions using APEX, LWC, and Flows, with exposure to integrations for connected solutions.

You’ll provide Level 3 technical support to resolve issues on the Salesforce Platform, MuleSoft, and connected third-party applications.

You’ll assist in incident management, identify risk areas, and proactively manage issues until resolution.

You’ll follow CI/CD processes to promote changes for testing and production releases.

You’ll maintain the security, integrity, and overall health of the platform.

You’ll uphold best practices, development guidelines, and security standards.

You’ll proactively recommend new features, improvements, and upgrades to optimize our implementation.

You’ll use customer insights to provide direction for business initiatives.

You’ll ensure best practice customer initiatives are adopted and applied.

You’ll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations, and SLAs.

You’ll ensure all confidential information is handled in accordance with company and partner protocols and procedures.

You’ll maintain high levels of customer relationship management.

You’ll ensure all contact and interactions are of the highest standard, communicating clearly and appropriately to all stakeholders.

You’ll collaborate and provide regular reporting and updates to key stakeholders across the Cover-More Group.

You’ll ensure all communication aligns with the delivery of our Brand Promise to stakeholders.

And what are we looking for?

You’ll bring several years of hands-on development experience with Salesforce.

You’ll hold a relevant IT, engineering, or business tertiary qualification, with Salesforce certification highly desirable.

You’ll demonstrate proven technical and analytical experience with Service Cloud (essential), and experience with Experience Cloud, Sales Cloud, and Marketing Cloud is highly valued.

You’ll have expertise in code deployment, release management, APEX, Lightning, LWC, and SOQL.

You’ll ideally have experience with MuleSoft, web services, APIs, integrations, and Flows.

You’ll be familiar with Copado and third-party apps like Conga (a bonus).

You’ll understand different APEX trigger frameworks and adhere to coding best practices and standards.

You’ll show proven ability to work in a complex Salesforce environment, using problem-solving skills to identify root causes and own issues through to resolution.

You’ll communicate effectively with both technical and non-technical stakeholders, demonstrating excellent written and verbal skills.

You’ll have an eagerness to learn and develop, with a proactive “can-do” attitude.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary or birthday leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Other Perks:
Mediclaim insurance cover in case of any health emergency

Coverage under group personal accident insurance

Flexible and compressed work weeks and hybrid working options.

Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays

An extra day off for you to take on your birthday or your annual work anniversary.

Apply today and let’s go great places together!