Salesforce Manager

Job Posting ID: KT_234H_JOB

Position: Salesforce Manager

Clearance: Must be a U.S. citizen eligible for a security clearance

FT/PT Status: Full-time employment

Location: Remote

Education: Bachelor's degree in computer science, information systems, engineering, or a related scientific or technical discipline.

Overview:

We are seeking a Salesforce Manager to help lead our call center operations by providing exceptional service to clients and government personnel. The incumbent oversees the daily management, customization, and optimization of the organization's CRM to ensure secure, efficient, and reliable operations. This role supports business functions by automating processes, developing user-friendly Flows, creating dashboards and reports, and maintaining clean data through audits and validation rules. The Salesforce Manager also monitors system performance, resolves issues proactively, and partners with teams to enhance visibility, collaboration, and overall productivity while staying current on platform updates and best practices. Strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment are essential for success in this role.

Responsibilities:

• Manage REAC Salesforce/CRM systems, including profiles, permissions, and role hierarchies to maintain secure and streamlined access.

• Conduct system health monitoring to proactively identify and resolve issues, ensuring high platform uptime.

• Lead data audits and implement validation rules to maintain clean and reliable datasets across the system.

• Develop advanced, user-friendly Flows & customize UI layouts to align Salesforce with business operations, case creation and service operations.

• Create dynamic dashboards and reports for leadership, sales, and service teams to support decision-making and visibility on a monthly and annual basis.

• Implement collaborative Chatter dashboards for case-tracking and communication.

• Automate manual processes using approval processes and validation rules to reduce errors and increase efficiency.

• Restructure relationships between objects (lookup/master-detail) to improve data model efficiency and user navigation.

• Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues.

• Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials.

• Perform other duties as assigned to support team and organizational goals.

Education/Skills/ Minimum Qualifications:

• Bachelor's degree in computer science, information systems, engineering, or a related scientific or technical discipline.

• Must be a U.S. Citizen eligible for a security clearance.

• Experience supporting I.T./Helpdesk call centers preferred.

• Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented focus with the ability to work with minimal supervision

• Excellent oral and written communication skills

• 5+ years of experience with Salesforce CRM. Salesforce certifications preferred.

Kreative Technologies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Kreative Technologies does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.