Salesforce Scrum Master

Job Description

Skills in Project Execution, Scope management

• Ability to manage Jira Application for the relevant informative Dashboards, Reports, Dashboards and execution view control.

• Certification in Scrum / SAFe / CSM is a must.

• Minimum 7 Years of work experience as Scrum Master in executing multiple projects; in Agile delivery.

• Able to use Confluence and other similar tools

• Should have a competent spoken and written English ability.

• Should be proactive communicator and self motivated to drive the things for achieving results

• Excellent Email communication skills.

• Experience in Agile Process and Scrum Experience

• Should be able to mentor junior team members

Roles & Responsibilities

● To facilitate Agile processes for Salesforce DevOps team, ensuring the successful delivery of projects in Sales/Service Cloud and SF Energy Utilities Cloud implementations.

● SM should be able to drive the Scrum Ceremonies and help team to execute.

● Contribute and ensure team understands the business requirements, have the refinement session and solutions plotted for the Epics and Features to get the well refined stories.

● To ensure the Dev Team understands the complete story and requirement. To get teams follow for stories as per DoR and DoD.

● To take servant leadership role and contribute in Impediment removal. Help team in eliminating the blockers which hinder team’s progress.

● Handle the Backlog Management and partner with PO to maintain priority defined Product Backlog and Sprint Backlog.

● Step in for Technical Coordination where needed and bridge gaps between Developers, Admins and Business Analysts to support the Salesforce Project’s release management, UATs, Deployments.

● Monitor the metrices well organized and detailed. Follow Agile best practices and improve team productivity metrices of Velocity, throughput, Say-Do ratio, Burn-Down.

● Work closely with stakeholders to ensure that key business questions and problems are well defined and understood by team.

● Should have a knowledge in Salesforce Industries i.e., OmniStudio and all components like OmniScripts, Integration Procedure, Flex Cards, Data Mappers.

● Can have exposure or knowledge of the Energy and Utility Industry.

● Should be able to drive the discussion with business/client stakeholders

● Good to have experience or knowledge in Sales, Service, Experience Cloud, Apex, LWC, Flows.

● Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC.

Generic Managerial Skills, If any

• Should have a competent spoken and written English ability.

• Should be proactive communicator and self motivated to drive the things for achieving results

• Excellent Email communication skills.

• Experience in Agile Process and Scrum Experience

• Should be able to mentor junior team members