SAP BW4

Job Description:

• Providing support for SAP BW and integrated modules by troubleshooting and resolving issues and change requests within targeted SLA, including urgent issues during month-end closing with quality.
• Manage customer challenges and escalations in a proactive and structured manner.
• Act as a point of contact to analyze and fix application issues, ensuring SAP services are available and reliable to meet business expectations.
• Work closely with different teams (e.g., Basis, ABAP, other modules, SAP support, or third-party vendors) to ensure issues and requests are addressed in a timely manner.
• Discuss with business users to gather change request requirements and prepare functional specifications, including necessary reviews with business stakeholders.
• Carry out Unit Testing, System Integration Testing, and related documentation.
• Support users in carrying out User Acceptance Testing (UAT).
• Provide training to users whenever necessary.
• Prepare internal presentations and proposals when required.
• Fully comply with and adhere to all standard AMS processes and procedures.
• Support project assignments when necessary and contribute to overall project objectives and team deliverables.
• Please highlight availability to work in the USA time zone with rotational shifts (4:00 PM to 1:00 AM) and (8:30 PM to 4:00 AM).

Experience:

• Well-versed in ABAP and AMDP for transformation routines.
• Extensive knowledge of data modeling, particularly based on BW/4HANA concepts.
• Strong knowledge of CDS Views, LO Cockpit (2LIS*), and standard ODP data sources.
• Experience with SAP S/4HANA finance-related modules.

Qualification:

• Bachelor’s degree or above in a related field.
• 5+ years of work experience in Application Maintenance Services (AMS).
• Minimum of 3 years of experience with SAP BW/4HANA (version 2.0 or earlier).
• Relevant SAP certifications are a plus.
• Fluency in English (both verbal and written).
• Customer-focused with excellent problem-solving skills.
• Excellent analytical and presentation skills.
• Strong documentation skills with proficiency in MS Office tools, especially Excel and PowerPoint.
• Deep understanding of business processes and strong technical knowledge of financial modules.