SAP Functional Consultant (CRM/CMM)

Job Summary:

We are seeking an experienced SAP CRM/CMM Functional Consultant to design, configure, implement, and support SAP S/4HANA Customer Management solutions. The ideal candidate will work closely with business stakeholders to optimize customer engagement processes across sales, service, and marketing functions while ensuring seamless integration with SAP and third-party systems.

Key Responsibilities:

Requirement Gathering & Analysis

• Conduct workshops with business stakeholders to understand CRM/CMM business processes and requirements
• Analyze customer interaction workflows and document functional specifications

System Configuration & Customization

• Configure SAP CRM/CMM modules based on business requirements
• Customize SAP CRM Web UI, interaction centers, and partner functions

Implementation & Integration

• Support end-to-end SAP CRM/CMM implementations and enhancements
• Integrate SAP CRM/CMM with SAP S/4HANA modules including SD, MM, and FI
• Support middleware configuration, interfaces, and data migration activities
• Collaborate with technical teams and third-party vendors for system integrations

Testing & Support

• Prepare test scenarios, test scripts, and support UAT activities
• Troubleshoot functional issues and provide ongoing application support
• Monitor system performance and support upgrades, patches, and enhancements

Training & Documentation

• Prepare functional documentation, process flows, and user manuals
• Conduct end-user training sessions and knowledge transfer activities

Required Skills:

• Strong experience in SAP CRM/CMM implementation and support
• Hands-on experience with SAP S/4HANA Customer Management solutions
• Knowledge of SAP CRM configuration, middleware, and Web UI
• Understanding of CRM business processes including lead-to-order, service management, and campaign execution
• Experience integrating CRM with SAP SD, MM, FI, and SAP BW
• Strong analytical, troubleshooting, and communication skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• SAP CRM Certification is preferred
• Experience working on enterprise SAP transformation projects is an advantage

Application Question(s):

• How many years of work experience do you have with SAP Products?
• How many years of experience do you have in SAP CRM/CMM implementation and support?
• Do you have hands-on experience with SAP S/4HANA Customer Management solutions?
• How many end-to-end SAP CRM implementation projects have you completed?
• Do you have experience integrating SAP CRM with SAP SD, MM, and FI modules?
• Do you have hands-on experience with SAP CRM Web UI and middleware configuration?
• What is your current monthly salary/package?
• What is your expected monthly salary/package?
• How soon can you join if selected? (Number of days)
• Are you legally authorized to work in United Arab Emirates?

Education:

• Bachelor's (Required)

Location:

• Dubai (Preferred)

Work Location: In person