SAP MM/WM Consultant

Job Description:

• Providing support for SAP in MM/WM and integrated modules, troubleshooting and resolving issues and change requests within targeted SLA, including urgent issues during month-end closing with quality.
• Manage customer challenges and escalations in a proactive and structured manner.
• Act as point of contact to analyze and fix application issues, ensuring SAP services are available and reliable to meet business expectations.
• Work closely with different teams (e.g., Basis, ABAP, other modules, SAP support, or third-party vendors) to ensure issues and requests are addressed in a timely manner.
• Discuss with business users to gather Change Request requirements and prepare functional specifications, including necessary reviews with the business.
• Carry out Unit Testing, System Integration Testing, and related documentation.
• Support users in carrying out User Acceptance Testing (UAT).
• Provide training to users whenever necessary.
• Prepare internal presentations and proposals when required.
• Fully comply with and adhere to all standard AMS processes and procedures.
• Support project assignments when necessary and contribute to overall project objectives and team deliverables.
• Be able to work in the USA time zone: 7:00 AM – 4:00 PM (US Pacific Time).

Experience:

• Bachelor’s degree or above in a related field.
• 5+ years of work experience in Application Maintenance Service (AMS).
• Strong functional and technical knowledge of SAP S/4HANA MM sub-modules (Purchasing, Inventory) and WM (Warehouse Management).
• Basic knowledge of SAP Ariba Commerce Automation.
• Certification in accounting or another related program is a plus.
• Fluency in English (both verbal and written).
• Customer-focused with excellent problem-solving skills.
• Excellent analytical and presentation skills.
• Strong documentation skills with proficiency in MS Office, especially Excel and PowerPoint.
• Deep understanding of business processes and good knowledge of technical issues in financial modules.

Qualification:

• Bachelor’s degree or above in a related field.