SAP System Administrator

Job Summary:

The SAP System Administrator is responsible for managing, supporting, and maintaining the company’s SAP Business ByDesign and SAP SuccessFactors environments. The role involves day-to-day system operations, user support, data integrity, and continuous coordination with the SAP Implementation Partner to ensure smooth deployment, issue resolution, and ongoing system enhancements.

Job Responsibilities:

• Manage daily operations, system health, and performance of SAP Business ByDesign and
• SuccessFactors.
• Handle system configuration, user access control, and authorization management.
• Execute and monitor system updates, patches, and backups.
• Ensure data accuracy, security, and compliance with internal IT policies.
• Monitor integrations between SAP systems and other business applications (e.g., Finance, HR, CRM, Attendance, POS, or BI tools).
• Work directly with SAP Implementation Partner to follow up on open tickets, enhancements, and system issues.
• Participate in project meetings, testing, and UAT sessions for new features or modules.
• Document technical issues, communicate priorities, and validate solutions delivered by the partner.
• Ensure project timelines and deliverables are met according to agreed schedules.
• Provide first and second-level support to end users on SAP-related issues.
• Manage support tickets and ensure timely resolution within SLA.
• Conduct periodic training sessions for employees on system updates or new functionalities.
• Prepare user manuals, guides, and FAQs for internal reference.
• Generate scheduled and ad-hoc reports from SAP systems for management.
• Identify and propose process improvements and automation opportunities.
• Collaborate with finance, HR, and operations teams to enhance workflow efficiency.
• Maintain accurate documentation for system configuration, access logs, and change requests.
• Ensure compliance with data privacy, security, and audit requirements.
• Track all system activities and maintain version control for any customization or development.

Candidate Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 3 years’ experience in SAP Business ByDesign and/or SuccessFactors administration.
• Strong knowledge of modules: Finance, Sales, HR, and CRM.
• Experience working with SAP Partners or implementation teams.
• Understanding of system integration (APIs, Web Services, or Middleware).
• Excellent problem-solving, documentation, and communication skills.
• Strong analytical mindset with attention to detail and data accuracy.
• Ability to manage multiple tasks, prioritize, and work under pressure.