Scheduler (Bilingual, English/Spanish)

Overview
We are seeking a friendly, organized, and detail-oriented Bilingual Scheduler to join our team. This role is responsible for coordinating appointments, managing schedules, and communicating effectively with English- and Spanish-speaking clients. The ideal candidate is dependable, professional, and passionate about providing exceptional customer service.

Responsibilities

• Schedule, confirm, and reschedule appointments for clients and staff
• Communicate with clients by phone and email in both English and Spanish
• Manage multiple calendars (EMR system) and coordinate provider/staff availability
• Send appointment reminders and follow-up communications
• Maintain accurate client records and scheduling information
• Resolve scheduling conflicts promptly and professionally
• Provide outstanding customer service and support
• Assist with general administrative tasks as needed

Requirements

• Fluent in both English and Spanish (required)
• Previous scheduling, administrative, medical office, or customer service experience preferred
• Strong verbal and written communication skills in both languages
• Excellent organizational and multitasking abilities
• Proficiency with Microsoft Office, Google Workspace, and scheduling software

Preferred Skills

• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional, positive, and reliable work ethic
• Comfortable handling a high volume of calls and appointments
• Ability to work independently and as part of a team

Pay: $20.00 - $24.00 per hour

Benefits:

• Retirement plan

Experience:

• scheduling: 1 year (Preferred)

Language:

• English and Spanish fluently (Required)

Work Location: Hybrid remote in Apopka, FL 32703