Scheduler Careers

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees, and a 27-bed Emergency Room/Fast Track Unit.

• The Scheduler is responsible for scheduling designated Primary Care, Specialty/Sub-specialty, Surgical, and Radiology outpatient services with the hospital system. Accurately performs the scheduling function in a high-volume, fast-paced environment with frequent interruptions. Acts as a professional liaison for staff, other hospital personnel, medical staff, and physicians' offices.
• Accept calls from and work with physicians’ offices to schedule surgical, endoscopy, cardiac catheterization, interventional radiology, and pain management procedures in the Electronic Record Scheduling System.
• Ensure receipt of all pertinent information related to the booking, including insurance information, special requests, accurate booking slips, and any other needed documentation.
• Fax booking information to Pre- admission testing.
• Informs OR, Materials Management, and Central Sterile Processing of special instrument and supply requests.
• Work daily with peers, leadership, anesthesia, and physicians’ offices to compress the schedule for efficiencies.
• Communicates with affected departments, last-minute add-ons, and cancellations to ensure adequate resources are available.
• Schedules office and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing the appropriate scheduling code.
• Schedule surgical procedures, including pre-admission testing, pre-op clearances, order MRI, CT, and lab testing.
• Ensure all pertinent patient information is complete and forwarded to the appropriate departments for surgical and diagnostic procedures.
• Enter notes/special instructions needed for scheduling in the electronic medical record.
• Perform any and all other duties as assigned.

• High School Diploma.
• 1 year of prior experience in appointment scheduling, patient access, or billing.
• Certified Revenue Cycle Representative (CRCR) Certification required within 6 months of hire
• Familiar with medical terminology.
• Knowledge of EMR.
• Excellent time management skills and ability to multitask and prioritize work.
• Excellent written and verbal communication skills (Grammar, spelling, and punctuation).
• Strong organizational and planning skills.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.

• Relevant health care experience.
• Inbound high-volume call center experience