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Scheduler / Office Assistant
SYNERGY HomeCare of Thibodaux is seeking a dependable, organized, and compassionate Scheduler / Office Assistant who can also serve as a Backup Caregiver when needed. This position plays a vital role in supporting daily office operations, maintaining caregiver schedules, ensuring excellent client service, and providing direct care coverage during staffing shortages or emergencies.
Responsibilities
Scheduling & Staffing
- Create and maintain caregiver schedules using AxisCare
- Fill open shifts and manage last-minute call-ins
- Match caregivers to client needs and preferences
- Monitor caregiver attendance and address scheduling conflicts
- Communicate schedule changes with clients and caregivers
- Assist with on-call scheduling support as needed
Office Administration
- Answer incoming calls and respond to client inquiries
- Maintain accurate client and caregiver records
- Assist with hiring, onboarding, and orientation processes
- Process and organize employee documents
- Support payroll preparation and data entry
- Maintain office filing systems and compliance documentation
- Assist with marketing and community outreach activities
Client Service
- Provide exceptional customer service to clients and families
- Follow up on client satisfaction and service concerns
- Assist with care coordination and communication between staff and clients
Backup Caregiver Duties
- Provide in-home care coverage when caregivers are unavailable
- Assist clients with companionship, meal preparation, light housekeeping, medication reminders, transportation, and personal care
- Complete all required documentation and electronic visit verification
- Follow client care plans and agency policies
Qualifications
- High school diploma or equivalent required
- Previous scheduling, office administration, customer service, or healthcare experience preferred
- Caregiving experience preferred
- Strong computer skills and ability to learn agency software
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced environment
- Valid driver's license, reliable transportation, and current auto insurance
- Ability to pass all required background screenings
Benefits
- Competitive hourly pay
- Paid training
- Opportunities for advancement
- Supportive team environment
- Meaningful work serving seniors and individuals in need
Schedule
- Monday through Friday, 8:00 AM to 4:00 PM
- Occasional evenings, weekends, or emergency coverage as needed
Join our team and help us provide compassionate, reliable care while supporting the daily operations that keep our clients and caregivers connected.
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