Scheduling and Warehouse Coordinator

Job Title: Scheduling and Warehouse Coordinator - Hamburg
Company Name: Hamburg Overhead Door, Inc.
Location: Hamburg, NY

Hamburg Overhead Door is Western New York's largest Garage Door Company.

Are you a dynamic and results-driven individual with a passion for customer service and a proven track record in dispatching or scheduling? We are seeking a highly motivated Scheduling and Warehouse Coordinator to join our team at Hamburg Overhead Door, Inc. As an integral part of our service and customer service department, you will play a crucial role in fostering positive customer relationships while coordinating daily service schedules.

Benefits:
Hamburg Overhead Door is committed to offering its employees a comprehensive benefits
package along with a great working environment. Below, you will find the exciting benefits that
we are proud to offer.
· Competitive salary of $27-30 per hour.
· Comprehensive health, dental and vision insurance with an opt-out credit for medical available.
· 401K with a great employer match and vesting opportunity.
· Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered.
· Paid time off.
· Paid Holidays after 90 days.
· Professional development opportunities.
· Friendly and collaborative work environment.

If you are an organized individual who can manage multiple priority items while maintaining attention to detail, we invite you to apply for this exciting opportunity at Hamburg Overhead Door, Inc. Join us in delivering exceptional customer service.

Responsibilities:
· Enter work orders accurately into the scheduling system.
· Maintain and update tracking spreadsheets for work orders and new jobs
· Communicate technician availability and scheduling updates to the department.
· Review and verify sales system entries for accuracy; update work orders as needed.
· Process and reconcile cash and check payments received from installations.
· Organize and maintain physical job files by technician for active/open work orders that were not completed.
· Maintain and regularly update the employee time-off calendar.
· Collaborate with other departments as needed to support operational efficiency.
· Be an alternate point of contact for delivery companies.
· Unload shipments that are received during business hours
· Check in shipments for accuracy.
· Deliver paperwork to the appropriate location for scheduling purposes.
· Perform additional duties as necessary or as assigned.

Education and Experience Requirements:
· High school diploma required; Bachelor’s degree preferred.
· At least 1 year of experience in scheduling, shipping/receiving required.
· At least 1 year of experience in customer service required.
· At least 1 year of experience with Forklifts. Present prior training card

Skills:
· Strong time management, organization, and communication skills.
· Strong computer skills.
· Strong customer service orientation with the ability to build rapport and establish positive relationships.
· Collaborative mindset with the ability to work seamlessly within a team environment.
· Ability to thrive in a fast-paced environment, adapt to changes, and respond positively to challenges.
· Ability to prioritize.
· Ability to multitask.
· Ability to operate multiple line phone system.
· Attention to detail.

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer, including frequent use of a keyboard, mouse, and phone.
Ability to speak clearly and hear effectively in order to communicate with technicians, customers, and internal staff via phone and in person.
Frequent use of hands and fingers for data entry, document handling, and office equipment operation.
Ability to occasionally stand, walk, bend, or reach to access files, office equipment, or supplies.
Visual acuity to read computer screens, review documents, and enter data accurately.
Ability to work in a fast-paced office environment with frequent interruptions while maintaining focus and attention to detail.
May occasionally lift and move office materials up to 10–15 pounds (e.g., files, paper boxes, office supplies).
Ability to lift heavy objects up to 75 pounds.

Schedule: Monday-Friday 8 a.m. to 5 p.m. and some Saturday’s 9 a.m-12 p.m.

Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applications
from candidates of all backgrounds and experiences.

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