Scheduling Coordinator

Position Overview

We are a growing trucking and logistics company seeking a detail-oriented Scheduling Coordinator / Customer Service Representative to join our team. This role is responsible for planning and scheduling appointments, coordinating with drivers and customers, and ensuring shipments move safely and on time. The ideal candidate thrives in a fast-paced environment, communicates clearly, and enjoys problem-solving.

Key Responsibilities

Load Scheduling & Dispatch Support

• Plan, schedule, and coordinate pickups/deliveries
• Monitor load progress and proactively address delays or issues
• Maintain accurate load and scheduling records in TMS
• Communicate schedule changes and updates to drivers in real time

Customer Service

• Serve as a primary point of contact for customers regarding shipments
• Provide updates on load status, delivery times, and potential delays
• Respond promptly to customer inquiries via phone and email
• Build and maintain strong customer relationships
• Resolve service issues professionally and efficiently

Administrative & Team Support

• Enter and verify load details, pickup/delivery appointments, and notes
• Coordinate with operations, safety, and billing teams as needed
• Assist with general office and logistics support tasks

Qualifications

• Previous experience in trucking, logistics, dispatch, or scheduling preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent attention to detail and problem-solving abilities
• Comfortable using computers and learning transportation software
• Knowledge of DOT regulations and Hours of Service is a plus

Schedule

• Full-time, Monday–Friday

Compensation & Benefits

• Competitive pay based on experience
• Health insurance and benefits package
• Paid time off and holidays
• Supportive team environment and growth opportunities

Why Join Us?

We value teamwork, reliability, and strong customer relationships. If you enjoy coordinating logistics and helping customers succeed, we’d love to hear from you.

Apply today to join our team!

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person