Scheduling & Operations Coordinator (High Performance Role)

Overview

We are hiring a high-performance Scheduling & Operations Coordinator to manage and control our daily schedule across sales, installation, service, and partner appointments.

This is not a front desk role. This position directly impacts revenue and requires speed, organization, and accountability.

What You’ll Do:

• Schedule and confirm all sales appointments
• Respond to new leads quickly (goal: under 5 minutes)
• Manage installation scheduling and optimize daily routes
• Handle service and warranty scheduling with urgency
• Coordinate builder, designer, and purchasing agent appointments
• Maintain accurate CRM records and follow-up tracking
• Communicate daily with sales team, install team, and customers

What Winning Looks Like:

• Sales calendar is full and optimized
• Leads are contacted immediately
• Install schedule runs efficiently with no gaps
• Service requests are handled quickly
• No missed communication or dropped tasks

Compensation:

• $30,000 base salary
• Commission on scheduled and completed appointments
• Monthly performance bonuses based on:
• Appointment volume
• Lead response time
• Scheduling efficiency
• Partner lead conversions

Schedule:
Tuesday – Friday
8:30 AM – 5:00 PM

Requirements:

• Strong organization and multitasking skills
• Comfortable handling high call and message volume
• Ability to work in a fast-paced environment
• Strong communication skills (phone, text, CRM)
• Must take ownership and follow through

This Job Is NOT For You If:

• You need constant direction
• You avoid phone calls or fast-paced work
• You struggle with organization or follow-through

How to Apply:
Please include a short message answering:
“Why would you be great at managing and filling a fast-moving schedule?”

Responsibilities

• Develop, maintain, and optimize detailed scheduling plans to ensure timely execution of projects and daily operations.
• Coordinate between multiple teams to align resources, timelines, and priorities effectively.
• Monitor operational workflows, identify bottlenecks or inefficiencies, and implement solutions to enhance productivity.
• Manage communication channels to ensure all stakeholders are informed of schedule changes or operational updates promptly.
• Oversee logistical arrangements for meetings, events, or resource allocations, ensuring all details are meticulously handled.
• Track key performance indicators related to scheduling accuracy and operational efficiency; report findings regularly.
• Support continuous improvement initiatives by analyzing current processes and recommending innovative adjustments.

Qualifications

• Proven experience in operations coordination, project management, or a similar high-performance role.
• Exceptional organizational skills with an eye for detail; able to manage multiple priorities simultaneously.
• Strong communication skills to effectively liaise across teams and stakeholders at all levels.
• Proficiency with scheduling software tools and workflow management platforms; familiarity with data analysis is a plus.
• Ability to adapt quickly in a fast-paced environment while maintaining accuracy under pressure.
• Demonstrated problem-solving skills with a proactive approach to identifying opportunities for process improvements.
• Nice-to-have: experience working in logistics, supply chain management, or related fields; certifications in project management or operations are advantageous. Join us as a Scheduling & Operations Coordinator and become a vital part of our high-performance team! Your dedication will help us deliver excellence through precise planning, efficient workflows, and impactful collaboration—driving success every step of the way!

Pay: From $30,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person