Scrum Master

Scrum Master

Position Summary

We are seeking a collaborative and results-driven Scrum Master to serve as a servant leader and Agile coach for cross-functional teams. This role is responsible for facilitating Agile practices, promoting continuous improvement, removing obstacles, and helping teams deliver high-quality solutions efficiently and predictably.

The Scrum Master partners closely with Product Owners, Engineering leaders, and stakeholders to foster a culture of transparency, accountability, and continuous learning while supporting the organization's Lean and Agile transformation efforts.

Key Responsibilities

Agile Team Leadership

• Serve as the Scrum Master for one or more Agile teams within designated product, platform, or feature areas.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Promote servant leadership principles and create an environment where teams can thrive, collaborate, and continuously improve.
• Foster an inclusive and engaged team culture where responsibilities, expectations, and goals are clearly understood.

Agile Coaching & Continuous Improvement

• Coach team members, Product Owners, and stakeholders on Agile and Lean methodologies, best practices, and principles.
• Drive improvements in team productivity, predictability, transparency, and delivery performance.
• Help teams identify and implement process improvements that enhance efficiency and effectiveness.
• Support the development and adoption of Agile operating models across the organization.

Impediment Removal & Risk Management

• Identify, track, and facilitate the resolution of team impediments and dependencies.
• Escalate complex cross-functional issues and risks to leadership when necessary.
• Work proactively to eliminate barriers that impact team performance and delivery timelines.

Planning & Collaboration

• Coordinate and facilitate release planning, sprint planning, and cross-team alignment activities.
• Partner with Product Owners and Engineering teams throughout the product development lifecycle.
• Assist with readiness and preparation for program increment planning, release planning, and other large-scale Agile events.
• Collaborate with development leadership to identify resource constraints and critical bottlenecks.

Metrics & Performance Monitoring

• Collect, analyze, and communicate Agile metrics and team performance indicators.
• Identify trends, risks, and opportunities for improvement using data-driven insights.
• Track and communicate the impact of continuous improvement initiatives.
• Provide transparency into team progress, capacity, velocity, and delivery outcomes.

Quality & Delivery Excellence

• Promote Agile engineering and quality practices, including:
• Story and feature kickoff sessions
• Pair programming
• Automated testing
• Continuous integration and deployment practices
• Support teams in maintaining high standards of quality, reliability, and customer value.

Qualifications

Required Education & Experience

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field and 2+ years of relevant experience; or
• Master's degree in a related field with applicable experience; or
• Equivalent combination of education and experience, including 10+ years of relevant professional experience in lieu of a degree.

Required Skills & Competencies

• Experience supporting Agile or Scrum teams in a technology, product development, or project delivery environment.
• Strong understanding of Agile, Scrum, Lean, and continuous improvement principles.
• Ability to facilitate meetings, drive consensus, and manage competing priorities.
• Strong analytical, organizational, and problem-solving skills.
• Effective verbal and written communication and presentation skills.
• Ability to build strong relationships across technical and business teams.
• Experience using Agile project management tools such as Jira, Azure DevOps, Rally, or similar platforms.
• Comfortable working in a fast-paced, collaborative environment.

Professional Attributes

• Demonstrates integrity, accountability, and professionalism.
• Builds strong partnerships and promotes collaboration across teams.
• Drives innovation and continuous improvement.
• Focuses on execution and delivering measurable results.
• Committed to operational excellence and team success.

Preferred Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or similar Agile certification.
• Experience supporting software development or digital product teams.
• Familiarity with Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale.
• Experience leveraging Agile metrics and reporting to drive performance improvements.