Scrum Master Patient Strategy /Patient Services

Job Description

Must Have Technical/Functional Skills

• 8+ years of experience as a Scrum Master or Agile Delivery Lead.
• Experience supporting or delivering initiatives in pharma commercial, patient
  
  

engagement, patient services, or related healthcare programs.

• Strong understanding of patient services workflows (onboarding, benefits, adherence).
• Experience working in regulated pharma commercial environments.
• Excellent facilitation and stakeholder management skills.
  
  

Roles & Responsibilities

• Act as Scrum Master for one or more Agile teams delivering Patient Services /
  
  

Patient Strategy solutions.

• Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews,
  
  

Retrospectives).

• Support execution of initiatives related to:
• Patient onboarding and enrollment
• Benefits investigation and access services
• Patient adherence and persistence programs o Patient support services (PSP / HUB models)
• Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
• Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
• Track and report delivery metrics (velocity, sprint health, risks, depende ncies).
• Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.
• Support coordination across multiple teams and vendors involved in patient services execution.
  
  

Salary Range $150,000-$170,000 year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE