gro guest reservations officer

Booknrent

We are hiring a Guest Reservations Officer (GRO) who will manage guest reservation coordination and ensure accurate operational tracking across hospitality properties. The role includes maintaining daily logs, assigning issues to departments, following up for closure, updating the Visitor Management System (VMS), and preparing weekly/monthly performance reports.Key Responsibilities 1) Reservations &amp; Guest Registration&middot; Receive, record, and confirm guest reservation details (dates, property/unit, guest info, occupancy).&middot; Coordinate guest registration and support check-in/check-out with unit holders and internal communication teams.&middot; Maintain daily room allocation and occupancy status records.2) Daily Operational Logs&middot; Record vehicle entry/exit logs received from Security (time, vehicle number, reference).&middot; Record guest movement and service requests (housekeeping, maintenance, etc.).&middot; Maintain daily logs of complaints, incidents, and operational issues by room/unit and property.3) Issue Assignment &amp; Follow-up&middot; Assign issues to relevant departments (Housekeeping / Maintenance / Security / Front Desk / Vendors).&middot; Track every issue from reporting to closure with timestamps and actions taken.&middot; Escalate delays/unresolved issues to management with clear timeline and evidence.&middot; Flag repeat issues (same room/property/category) for corrective action.4) Reporting &amp; Performance Analysis&middot; Prepare weekly/monthly reports on:o Issues per propertyo Top issue categorieso Average resolution time by departmento Repeat issues by room/unito Complaint/incident trends&middot; Share insights and improvement points with management.5) VMS (Visitor Management System) &ndash; Focal Person&middot; Update VMS daily (guests, vendors, vehicles, maintenance tasks, inventory entries).&middot; Ensure data accuracy and train relevant staff on correct data entry.&middot; Coordinate with IT/vendor for system fixes and improvements.6) Documentation &amp; Vendor Tracking&middot; Maintain maintenance logs (technician visits, costs, status, warranties).&middot; Record breakage/replacement claims and required documentation.&middot; Track vendor schedules, AMCs, and compliance.Key Requirements &middot; Graduate (BBA / MBA required)&middot; Excellent computer skills (especially Excel + reporting + accurate data entry)&middot; Strong coordination and follow-up with multiple departments&middot; Strong documentation skills with attention to detail&middot; Professional communication and confidentialityPreferred&middot; Experience in hospitality reservations/front desk/operations coordinationStrong Excel skills (Pivot Tables, summaries, dashboards)Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

(GRO) Guest Reservations Officer

Nisa Sultan- Turkish Cuisine

Restaurant Staff RequiredWe Are Hiring!We are looking for smart, well-groomed, and experienced restaurant staff for our fine dine restaurants.Positions Available:Restaurant Manager Shift Supervisor Order Taker Waiter GRO (Guest Relations Officer)Requirements:Smart, good-looking, and well-presented personality Fluent in spoken English Experience in fine dine service, order taking, and guest receiving Pleasant attitude with strong communication skillsMale &amp; Female candidates can applyRestaurant Manager &amp; Shift Supervisor: Minimum 1&ndash;4 years experienceOther positions: Relevant experience preferredJob Locations: Lahore | Sargodha | Faisalabad(Candidates must be willing to work or shuffle between branches anywhere in Pakistan)Full-timeWork Location: In personHow to Apply: Serious candidates may send their resume via WhatsApp: +923326711233Job Type: Full-timeWork Location: In person

Restaurant Manager/ Shift Supervisor/ Order Taker/ Waiter/ GRO

HireOn

<div>
 
 Position:
 
 Receptionist - Guest Relations
 
 
 
 Location: Gulberg and Johar Town branches, Lahore
 
 
 
 We are looking for a
 
 
 presentable and client focused
 
 
 Receptionist to join our hotel in Gulberg. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out process, and excellent guest service throughout their stay.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests with a friendly and elite attitude.
 </li>
 <li>
 Manage check-ins, check-outs, and room reservations efficiently.
 </li>
 <li>
 Handle guest inquiries, complaints, and requests promptly.
 </li>
 <li>
 Maintain records, update bookings, and coordinate with housekeeping and management.
 </li>
 <li>
 Manage phone calls, emails, and messages courteously and professionally.
 </li>
 <li>
 Ensure the reception area is tidy, organized, and presentable at all times.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Presentable, polite, and confident personality.
 </li>
 <li>
 Freshers are encouraged, can be taken as part-time
 
 
 </li>
 </ul>
 Skills: interpersonal skills,management,communication,media &amp; entertainment,branding
</div>

Receptionist - Guest Relations

Job SummaryThe Guest Experience Officer (STR) is responsible for managing end-to-end guest interactions for short-term rental properties, ensuring a seamless, comfortable, and memorable stay. This role serves as the primary point of contact for guests during their stay, coordinating services, and resolving issues promptly to maintain high guest satisfaction and positive reviews.Key ResponsibilitiesGuest Communication &amp; Support<ul><li>Manage pre-arrival communication including booking confirmations, check-in instructions, house rules, and local information</li><li>Provide prompt assistance during guest stays, addressing maintenance issues, complaints, or special requests</li><li>Conduct post-stay follow-ups and encourage guest feedback and reviews</li></ul>Check-In / Check-Out Coordination<ul><li>Coordinate smooth self-check-in or in-person check-in/check-out processes</li><li>Ensure access codes, keys, and instructions are accurate and up to date</li><li>Report late check-outs, damages, or missing items</li></ul>Property &amp; Service Coordination<ul><li>Liaise with housekeeping, maintenance, and operations teams to ensure properties meet cleanliness and quality standards</li><li>Report and track maintenance issues until resolution</li><li>Ensure properties are guest-ready at all times</li></ul>Guest Experience &amp; Quality Control<ul><li>Proactively identify opportunities to enhance the guest experience</li><li>Handle guest complaints professionally to minimize negative reviews</li><li>Ensure compliance with STR policies, safety standards, and local regulations</li></ul>Administrative &amp; Reporting Duties<ul><li>Maintain accurate guest records and communication logs</li><li>Monitor guest satisfaction metrics and online reviews</li><li>Prepare reports on guest feedback, incidents, and service performance</li></ul>Requirements<ul><li>Diploma or degree in Hospitality, Tourism, or a related field (preferred)</li><li>Experience in hospitality, customer service, or short-term rental operations</li><li>Familiarity with STR platforms (Airbnb, Booking.com, VRBO) is an advantage</li><li>Basic understanding of property management systems (PMS)/Channel Manager</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Customer-focused mindset with attention to detail</li><li>Ability to multitask and work independently</li><li>Comfortable working in a fast-paced, guest-centric environment</li></ul>Personal Attributes<ul><li>Friendly, professional, and empathetic</li><li>Calm under pressure</li><li>Organized and reliable</li><li>Flexible with working hours</li></ul>Working Conditions<ul><li>Shift-based role, including weekends, public holidays, and after-hours support</li><li>May involve on-call availability for urgent guest issues</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest satisfaction and review ratings</li><li>Response and resolution time</li><li>Number of guest complaints escalated</li><li>Repeat bookings and positive feedback</li></ul>Job Type: Full-timeWork Location: In person

Guest Experience Officer (Short Term Rentals)

Rankviz Pvt Ltd

Job Title: SEO Outreach OfficerLocation: College Road, LahoreWorking Hours: 9:00 am-6:00 pmJob Type: Full-time (Onsite)Salary: Market CompetitiveKey Responsibilities:<ul><li>Identify and evaluate high-quality websites and blogs for link-building opportunities.</li><li>Execute and manage outreach campaigns for guest posting, link exchange (including ABC link exchange), and other white-hat SEO techniques.</li><li>Develop personalized outreach messages and build long-term relationships with bloggers, webmasters, and digital PR contacts.</li><li>Collaborate with the content team to ensure the delivery of high-quality, relevant content for link acquisition.</li><li>Track outreach campaign performance, monitor backlink placements, and generate regular performance reports.</li><li>Continuously research and stay updated on the latest SEO, link-building, and outreach trends and best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in CS, Marketing, Business, Media, or a related field.</li><li>1-3 years of proven experience in SEO link building, guest posting, and outreaching.</li><li>Familiarity with the ABC link exchange is a strong plus.</li><li>Solid understanding of SEO principles and white-hat link-building strategies.</li><li>Proficiency in using outreach and SEO tools such as Ahrefs, SEMrush, BuzzStream, or similar.</li><li>Strong written and verbal communication skills.</li><li>Excellent organizational skills and ability to manage multiple campaigns simultaneously.</li><li>Detail-oriented with the ability to work independently and meet deadlines.</li></ul>Job Type: Full-timeWork Location: In person

SEO Outreach Officer

Traditions by Saleem Fabrics

We are looking for a detail-oriented Account Officer to assist in our financial department. The responsibilities of an Account Officer include keeping financial records up-to-date, checking for inaccuracies in invoices, and handling queries on general accounts.To be successful as an Account Officer, you should have knowledge of basic accounting procedures, be open to learning, and have strong communication skills. Ultimately, a quality Account Officer should be able to achieve excellent customer service and maintain accurate financial records.Duties and Responsibilities<ul><li>Maintaining financial records.</li><li>Handling accounts payable and receivable.</li><li>Checking invoices.</li><li>Resolving accounts to the general ledger.</li><li>Contacting clients about transactions and invoices.</li><li>Handling queries related to accounts.</li></ul>Requirement and Skills:<ul><li>Bachelor&rsquo;s degree in Finance or Accounts, or related field, preferably masters.</li><li>Proven work experience 1-2 years as an Account Officer.</li><li>Able to work well within a team.</li><li>Proficiency in MS Excel and QuickBooks.</li><li>Solid analytical skills.</li><li>Detail-oriented.</li><li>Strong interpersonal skills.</li></ul>Job Type: Full-timeWork Location: In person

Accounts Officer

Breeze Travel Agency

Breeze Travels &amp; Tours is a growing travel agency providing flight bookings, holiday packages, visa assistance, hotel reservations, and professional travel consultancy. We are hiring a Ticketing &amp; Travel Consultant who is experienced in air ticketing and customer handling.Key Responsibilities<ul><li>Handle domestic &amp; international air ticketing</li><li>Create, modify, and cancel PNRs using GDS (Sabre / Amadeus / Galileo)</li><li>Prepare fare quotations, reissues, refunds, and itinerary planning</li><li>Assist customers via phone, WhatsApp, email &amp; walk-ins</li><li>Guide clients regarding visa processes, travel insurance, and tour packages</li><li>Coordinate with airlines and service providers for smooth operations</li><li>Follow company SOPs and maintain high customer service standards</li><li>Maintain daily sales records and achieve monthly targets</li></ul>Requirements ✅ command of GDS (Sabre / Amadeus / Galileo) ✅ Excellent communication &amp; customer service skills ✅ Ability to multitask and work under pressure ✅ Strong problem-solving skills and attention to detail✅ Freshers Can Also Apply Education: Intermediate or higher Diploma in Travel &amp; Tourism is an advantageJob Type: Full-timeWork Location: In person

Ticketing & Travel Consultant

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