administrative assistant

customer experience/call center specialist (global travel platform) Jobs in Turkey

customer operations executive Jobs in Turkey

customer operations executive

customer service manager

customer service specialist Jobs in Turkey

customer service specialist

1st level service desk agent

EPAM Systems

<div><p>We are looking for a <b>Lead AI Agent Developer</b> to design, build, and operationalize production-grade AI agents, multi-agent workflows, and AI/ML solutions using Python, Azure AI Foundry, Semantic Kernel / Microsoft Agent Framework, LangGraph, LangChain, AutoGen, and Strands SDK. You will work alongside architects and data teams to take solutions from prototype to scalable, reliable production.</p><p><b>
Responsibilities</b></p><ul><li>
Design, build, and maintain production-grade AI agents and multi-agent workflows for enterprise use cases</li><li>
Integrate and operationalize AI/ML models and agent workflows into scalable production systems</li><li>
Implement orchestration using Semantic Kernel / Microsoft Agent Framework, LangGraph, LangChain, AutoGen, and/or Strands SDK</li><li>
Implement RAG, grounding, and prompt optimization to improve response quality and reduce hallucinations</li><li>
Integrate agents with internal and external systems via APIs and connectors</li><li>
Design and implement error handling, fallback flows, and escalation paths</li><li>
Perform testing and evaluation of agents and automation workflows</li><li>
Collaborate with architects and data teams to translate requirements into deployable AI solutions</li><li>
Support deployment, CI/CD, and release management (Azure DevOps)</li><li>
Monitor and continuously improve agent performance, reliability, and cost efficiency</li></ul><p><b>
Requirements</b></p><ul><li>
Proficiency in Python development for AI/agent solutions, with solid general scripting ability</li><li>
Hands-on experience building agents and multi-agent workflows with one or more orchestration frameworks: Semantic Kernel / Microsoft Agent Framework, LangGraph, LangChain, AutoGen, Strands SDK</li><li>
Expertise in Azure AI Foundry for building, deploying, and operating agents at scale (hosted agents, agent service, memory, evaluation)</li><li>
Solid understanding of LLM concepts: prompt engineering, RAG, grounding, tool/function calling, hallucination mitigation, and evaluation</li><li>
Skills in API integration (REST APIs, JSON, authentication via OAuth2 / API keys)</li><li>
Competency in designing agent behavior: state and memory management, tool use, error handling, fallback, and escalation paths</li><li>
Capability to collaborate with architects and data engineering teams to deliver scalable, production-grade solutions</li><li>
English proficiency at B2 level or higher</li></ul><p><b>
Nice to have</b></p><ul><li>
Background in Azure AI Services and the broader Azure stack (Blob Storage, Container Services)</li><li>
Experience with multi-cloud agent deployment (e.g., AWS Bedrock via Strands SDK)</li><li>
Familiarity with Model Context Protocol (MCP) for tool/connector integration</li><li>
Knowledge of LLMOps / MLOps: monitoring, evals, and cost/latency optimization for AI Agents</li><li>
Experience with vector databases, retrieval infrastructure for RAG and Docker</li><li>
Skills in Microsoft Graph API integration and delivering in enterprise or regulated/validated environments (e.g., GxP), including governance and observability tooling</li></ul><p><b>
We offer</b></p><ul><li>
CONTINUOUS UPSKILLING, LEARNING &amp; DEVELOPMENT<ul><li>
Diversity of assignments and projects</li><li>
Personal development plan</li><li>
Mentoring programs and leadership development</li><li>
Certification and professional development support</li><li>
Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses</li><li>
English courses taught by certified teachers</li></ul></li><li>
CORPORATE BENEFITS<ul><li>
Extra leave days</li><li>
Referral bonuses</li></ul></li><li>
COMPENSATION PACKAGE<ul><li>
Competitive compensation paid in USD</li><li>
Regular salary and performance reviews</li></ul></li><li>
MEDICAL &amp; HEALTHCARE<ul><li>
Private health insurance</li></ul></li><li>
WORKING ENVIRONMENT<ul><li>
Recreation office zones with tea, coffee and snacks</li><li>
Sports and game consoles</li><li>
IT equipment and Microsoft's Software Assurance Home Use Program (HUP)</li></ul></li></ul><p>
Please note that our Talent Attraction Team reviews applications and CVs submitted in English.</p><p>
</p><p>EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. We deliver globally and engage locally, making the future real for clients, partners, and employees. We are proud to be recognised by Forbes, Glassdoor, Newsweek, Time Magazine, Great Place to Work and kununu as a Most Loved Workplace around the world.</p></div>

Lead AI Agent Developer

Avaya

<div><div><div><div><h2 class="jobSectionHeader"><b>About Avaya</b></h2>
</div><div><p>
Avaya is an enterprise software leader that helps the world&rsquo;s largest organizations and government agencies forge unbreakable connections.</p>
<p>
The Avaya Infinity&trade; platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.</p>
<p>
We believe success is built through strong connections &ndash; with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.</p>
<p>
Learn more at https://www.avaya.com
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2>
</div><div><p><b>
Avaya </b>has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished <b>Solution Engineer</b> to be a primary technical driver in accelerating our Infinity platform adoption&mdash;focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.</p><br>
<p></p>
<p>
This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p><br>
<p></p>
<p>
The successful candidate will spend approximately 80% of their time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments.</p><br>
<p></p>
<p><b>
Solution Architecture &amp; Desig</b>n (CCaaS/Omnichannel): Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging).</p><br>
<p></p>
<p><b>
AI Integration &amp; Orchestration</b>: Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey.</p><br>
<p></p>
<p><b>
Demonstration &amp; Proof of Value</b>: Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).</p><br>
<p></p>
<p><b>
Technical Expertise &amp; Advocacy</b>: Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration , cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions.</p><br>
<p></p>
<p><b>
Competitive Strategy</b>: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya&rsquo;s differentiation.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2>
</div><div><p><b>
Required Core Competencies &amp; Skills</b></p><br>
<p></p>
<p><b>
Experience</b>: Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with<b> 5+ years of CCaaS/SaaS/Cloud contact center experience </b>(Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc)</p><br>
<p></p>
<p><b>
CCaaS Architecture</b>: Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models.</p><br>
<p></p>
<p><b>
AI/Intelligent Automation</b>: Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP).</p><br>
<p></p>
<p><b>
Omnichannel Journey Desig</b>n: Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems.</p><br>
<p></p>
<p><b>
API/Integration Proficiency</b>: Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams.</p><br>
<p></p>
<p><b>
Orchestration/Workflow</b>: Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms.</p><br>
<p></p>
<p><b>
Executive Presence</b>: Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences.</p><br>
<p></p>
<p><b>
Languages</b>: Local languages and English are required</p><br>
<p></p>
<p><b>
Desired Differentiators</b></p><br>
<p></p>
<p><b>
Traditional Avaya Stack Knowledge</b>: Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. This knowledge is valuable for advising customers on strategic, phased migration paths to the cloud.</p><br>
<p></p>
<p><b>
Scripting/Development</b>: Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities.</p><br>
<p></p>
<p><b>
Certifications</b>: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications.</p><br>
<p></p>
<p><b>
Travel Requirements</b> : Willingness to travel to support business as required.</p><p><br>
<b>
Please note</b>: This postion is based in TURKEY and can be worked remotely from home within Turkey. No virtual elsewhere or sponsorship is available for this position.</p><br>
<p></p>
<p>
#LI-CM1</p>
<p>
#LI-Remote</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience</b></h2>
</div><div><div>5 - 8 Years of Experience</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2>
</div><div><div>Bachelor degree or equivalent experience in Computer Science or Electrical Engineering</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Certifications</b></h2>
</div><div><div>Must maintain all relevant certifications</div><div>
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Footer</b></h2></div><p></p><div><br>
<p>
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.</p></div></div></div></div>

CX Sales Engineer | Turkey | Virtual

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>We are seeking a Palantir Foundry &amp; AIP Engineer with hands-on experience across the full Foundry ecosystem and Palantir&rsquo;s Artificial Intelligence Platform (AIP). This role goes beyond data engineering: you will design, build, and operationalize AI-powered workflows, agents, and applications that drive tangible business outcomes. The ideal candidate is a self-starter, able to translate complex business needs into scalable technical solutions, and confident working directly with stakeholders to maximize the value of Foundry and AIP.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><ul><li>Data &amp; Workflow Engineering: Design, develop, and maintain scalable pipelines, transformations, and applications within Palantir Foundry.
</li></ul></div><div><ul><li>AIP &amp; AI Enablement:
</li></ul></div><div><p>Support the design and deployment of AIP use cases such as copilots, retrieval workflows, and decision-support agents.
</p></div><div><p>Ground agents and logic flows using RAG (retrieval‐augmented generation) by connecting to relevant data sources, embedding/vector search, ontology content.
</p></div><div><p>Use Ontology-Augmented Generation (OAG) when needed: operational decision making where logic, data, actions and relationships are embedded in the Ontology.
</p></div><div><p>Collaborate with senior engineers on agent design, instructions, and evaluation using AIP&rsquo;s native features.
</p></div><div><ul><li>End-to-End Delivery: Work with stakeholders to capture requirements, design solutions, and deliver working applications.
</li></ul></div><div><ul><li>User Engagement: Provide training and support for business teams adopting Foundry and AIP.
</li></ul></div><div><ul><li>Governance &amp; Trust: Ensure solutions meet standards for data quality, governance, and responsible use of AI.
</li></ul></div><div><ul><li>Continuous Improvement: Identify opportunities to expand AIP adoption and improve workflow automation.
</li></ul></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Minimum 10 Years of experience in IT/Data.
</p></div><div><p>Minimum 5 years of experience as a Data Platform Engineer/Data Engineer.
</p></div><div><ul><li>2+ years of professional experience with the Palantir Foundry ecosystem (data integration, ontology, pipelines, applications).
</li></ul></div><div><ul><li>Strong technical skills in Python, PySpark, SQL, and data modelling.
</li></ul></div><div><ul><li>Practical experience using or supporting AIP features such as RAG workflows, copilots, or agent-based applications.
</li></ul></div><div><ul><li>Ability to work independently and engage directly with non-technical business users.
</li></ul></div><div><ul><li>Strong problem-solving mindset and ownership of delivery.
</li></ul></div></div><p>Nice to have
</p><div><div><ul><li>Familiarity with AIP Agent Studio concepts (agents, instructions, tools, testing).
</li></ul></div><div><ul><li>Exposure to AIP Evals and evaluation/test-driven approaches.
</li></ul></div><div><ul><li>Experience with integration patterns (APIs, MCP, cloud services).
</li></ul></div><div><ul><li>Consulting or applied AI/ML background.
</li></ul></div><div><ul><li>Experience in Abu Dhabi or the broader MENA region.
</li></ul></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Remote Turkey, Turkiye
</p></div><p>Req. VR-122803
</p></div><div></div><div><div><p>Python
</p></div><div><p>BCM Industry</p>
</div><div><p>12/06/2026
</p></div><div><p>Req. VR-122803</p></div></div></div><p></p>

Palantir Foundry Engineer

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

United Nations Development Programme

<div><p><b>Background:
</b></p><p>UN Women exists to advance women&rsquo;s rights, gender equality and the empowerment of all women and girls. As the lead UN entity on gender equality and secretariat of the UN Commission on the Status of Women, UN Women shift laws, institutions, social behaviours and services to close the gender gap and build an equal world. UN Women&rsquo;s partnerships with governments, women&rsquo;s movements and the private sector coupled with its coordination of the broader United Nations translate progress into lasting changes.
</p><p>In T&uuml;rkiye, in line with its Global Strategic Plan 2026-2029 and Country Strategic Note (2026-2029) , and the overall UN Sustainable Development Cooperation Framework for T&uuml;rkiye (UNSDCF) (2026-2030) , UN Women works towards the overarching goal of &ldquo;Women and girls including those at greatest risk of being left behind fully exercise their human rights, enjoy a life free from violence and discrimination, and lead, influence and benefit from sustainable and inclusive socioeconomic development towards the advancement of gender equality in T&uuml;rkiye&rdquo;. UN Women works in four thematic areas: (i) governance and participation in public life; (ii) women&rsquo;s economic empowerment; (iii) ending violence against women and girls; and (iv) women, peace and security, humanitarian action and disaster risk reduction. In line with its coordination mandate, UN Women promotes coordination and coherence across the UN system to enhance accountability and results for gender equality and women&rsquo;s empowerment, including through joint programmatic and advocacy actions and initiatives, standardized tools and guidance and services to strengthen the relevant capacities of the UN system.
</p><p>Towards these goals, UN Women implements programmes and projects that aim to advance gender equality, improve women&rsquo;s access to opportunities, rights, and services in political, social, and economic life, and combat gender stereotypes, discrimination, and violence, as required by international and national legal and policy commitments. UN Women collaborates with numerous partners &ndash; central and local level government authorities, civil society organizations, including women&rsquo;s organizations and platforms, academia, private sector companies, and other UN agencies. It commits itself to the Leave No One Behind principle, by supporting targeted actions to remove the obstacles that marginalized and vulnerable groups of women face in accessing their rights and to promote them as agents of change. UN Women T&uuml;rkiye has been at the forefront of support for T&uuml;rkiye&rsquo;s continuous commitment to implement international norms and standards on women&rsquo;s rights, and the enhancement and implementation of relevant national legal and policy frameworks. The Country Office has been operational in T&uuml;rkiye since 2012.
</p><p>In the area of ending violence against women and girls (VAWG) and other harmful practices, UN Women supports enhancing services on VAWG prevention and protection through strengthened capacities of institutions, improved data management, better coordination, and empowerment of women and girls who are at risk of and/or are survivors of violence. Furthermore, to address the underlying root causes of VAWG and harmful practices, UN Women T&uuml;rkiye works towards favourable social norms, attitudes, and behaviours at the individual, community, and institutional levels that advance gender equality and women&rsquo;s empowerment. Currently, UN Women in T&uuml;rkiye has a diverse and growing portfolio on Ending Violence Against Women (EVAW) which is led by a Programme Specialist, under the overall guidance of the UN Women Country Director and the direct supervision of the Deputy Country Director.
</p><p>Within the scope of &ldquo;Restoring and Strengthening the Preventive and Protective Services in response to Violence Against Women affected by the earthquakes in T&uuml;rkiye (2024-2027)&rdquo; project, UN Women aims to restore and strengthen both the physical infrastructure and technical capacities of VAW service provision through a survivor-centred and rights-based approach that contributes the empowerment of women. The project aims to establish good models that can then be scaled up to become part of the overall MOFSS response to violence against women in their areas of competence under the scope of the project.
</p><p>The Impact/ Overall Objective of the Project is to improve the protection of women and children&rsquo;s rights in earthquake affected regions in T&uuml;rkiye. The project comprises of the following 1 Outcome/Special Objective and 4 Outputs:
</p><ul><li><b>Outcome/ Specific Objective 1: </b>To enhance access to quality prevention, protection and empowerment services for women and girls at risk of and survivors of VAWG, in the earthquake-affected provinces and provinces receiving migration from the affected region, in line with national and international standards.
<ul><li><b>Output 1.1. </b>Reconstructed women shelters for survivors of violence and their accompanying children in selected earthquakes affected provinces and migration receiving ones, in line with the national and international standards and good practices.
</li><li><b>Output 1.2 </b>. Strengthened and refurbished shelters and violence prevention and monitoring centres for survivors and those at risk of violence against women and girls, and their accompanying children in selected earthquakes affected provinces and provinces that received migration to meet the increasing needs.
</li><li><b>Output 1.3. </b>Increased technical knowledge, skills and enhanced tools of the public personnel providing and coordinating violence prevention and protection services at the institutions of Ministry of Family and Social Services and Law Enforcement institutions in the target provinces.
</li><li><b>Output 1.4. </b>Increased access of survivors to opportunities supporting their socio-economic empowerment and well-being, including in the post-shelter period.
</li></ul></li></ul><p>Specifically, under Outputs 1.2 and 1.3, the Project focuses on enhancing social service delivery capacities women&rsquo;s shelters, Violence Prevention and Monitoring Centres and Social Service Centres in T&uuml;rkiye, all structured under the Ministry of Family and Social Services (MoFSS), targeting survivors and persons at risk of VAWG. Activities structured under mentioned Outputs aim to enhance technical service delivery capacities, through a variety of basic and advance levels of training interventions, knowledge products and dialogue platforms.
</p><p>Under the direct supervision of the Programme Specialist and the overall guidance of the Deputy Country Director, International Consultant on Essential Social Services in EVAW Context is expected to support Project design, implementation of interventions and monitoring and evaluation of Project results at Output and Outcome/Specific Objective levels, informed by international good practices on essential EVAW services.
</p><p><b>Description of Responsibilities/ Scope of Work
</b></p><p>Under the supervision of UN Women, in collaboration with the Project Implementation Team including national and international consultants, and in close coordination with MoFSS, the International Consultant on Essential Social Services in the EVAW Context will be responsible for the following tasks:
</p><div><ul><li><b>Provision of technical expertise to strengthen capacity development interventions and knowledge products on essential social services in the EVAW context in line with international standards and good practices. This will include:
</b><div><ul><li>Preparation of technical comparative briefs by (i) conducting desk-based comparative analyses of international and regional good practices on essential social services in EVAW, with due consideration of national legal, institutional and service delivery context, with a focus on case management, psychosocial support, women&rsquo;s shelters, violence prevention and monitoring centres, counselling centres, and similar specialized service institutions; and, (ii) producing concise technical briefs highlighting models, standards, and lessons learned that are relevant to the project context and MoFSS institutional mandate
</li></ul><ul><li>Delivery of technical input through online sessions by designing and delivering online technical sessions for MoFSS personnel and relevant stakeholders on international and regional experiences, standards and good practices related to EVAW-focused social services at international and regional levels, including presentations on the functioning, coordination mechanisms, and service models of women&rsquo;s shelters, violence prevention and monitoring centres, counselling centres, and similar specialized service institutions as well as rights-based, survivor-centred, and empowerment-focused service delivery approaches.
</li></ul><ul><li>Provision of technical inputs to training and knowledge products by (i) reviewing and providing substantive technical feedback on training agendas, curricula, manuals, guidance notes, and other knowledge products developed under the Project, particularly on survivor-centred and empowerment-oriented service delivery, professional supervision and support mechanisms, referral pathways, and case management in EVAW contexts; and (ii) contributing written inputs to ensure consistency with international EVAW standards and ethical principles, with due consideration of national legal, institutional and service delivery context.
</li></ul><ul><li>Support to the finalization of project deliverables by providing technical quality assurance and consolidation support to deliverables developed by national consultants and programme partners, including reviewing drafts, proposing revisions, and ensuring coherence across outputs, to ensure coherence and alignment across Project results and national operational context.
</li></ul></div></li></ul><ul><li><b>Technical support for the development and implementation of results monitoring tools related to EVAW-specific social service delivery under the Project&rsquo;s Specific Objective/Outcome and Outputs 1.2 and 1.3, in line with programme logical framework. This will include:
</b><div><ul><li>Provide technical guidance for the design or refinement of feedback and service experience assessment tools for survivors benefiting from EVAW-specific social services, including appropriate indicators, ethical safeguards, and survivor-centred data collection approaches;
</li></ul><ul><li>Support the development or adaptation of assessment tools to measure changes in women&rsquo;s self-esteem, decision-making capacity, and perceived empowerment as a result of accessing EVAW-specific service
</li></ul><ul><li>Advice on tool implementation and assessment of results by providing analytical guidance on the interpretation of monitoring data, identification of trends and limitations, and use of findings to inform programme learning, reporting, and technical discussions and coordination with MoFSS and the Project Team.
</li></ul></div></li></ul></div><p>Payments will be made based on the provision of timesheets and supporting deliverables approved by the UN Women Programme Specialist, who shall confirm Consultant&rsquo;s work is completed and eligible for payment. The total duration of the contract is a maximum of 25 working days until 30 September 2027.
</p><p><b>Consultant&rsquo;s Workplace and Official Travel
</b></p><p>This is a home-based consultancy. Presence on UN Women premises will not be required, work will be undertaken remotely. No travel requirements are envisioned under this assignment. In case of an unforeseeable travel, the travel arrangements will be handled by UN Women as per the UN Women rules and regulations.
</p><p><b>Mandatory Training Courses
</b></p><p>The Consultant shall complete all the mandatory and other required UN training courses and modules on time. The certificates shall be submitted to the supervisor and the HR focal point.
</p><p><b>Multiple Contracts
</b></p><p>It is permissible for a Consultant to be engaged by UN Women if the individual has a contract with another employer, provided that there is no actual or perceived conflict of interest and that the performance of the required services for UN Women is feasible (for example, where both contracts involve a part‑time work schedule). Where the Consultant holds a full‑time contract with another employer, eligibility will be subject to the Consultant&rsquo;s ability to present formal acknowledgement or approval from their primary employer confirming that engagement with UN Women is permitted. Candidates unable to provide such acknowledgement will not be considered eligible.
</p><p><b>Taxes
</b></p><p>The consultant is responsible for payment of any taxes that may be due on the gross fees received from UN Women for their services. UN Women has no liability for taxes, duties or other payments payable by the Individual Contractor on remuneration made under the contract.
</p><p><b>Competencies :
</b></p><p><b>Core Values:
</b></p><ul><li>Integrity;
</li><li>Professionalism;
</li><li>Respect for Diversity.
</li></ul><p><b>Core Competencies:
</b></p><ul><li>Awareness and Sensitivity Regarding Gender Issues;
</li><li>Accountability;
</li><li>Creative Problem Solving;
</li><li>Effective Communication;
</li><li>Inclusive Collaboration;
</li><li>Stakeholder Engagement;
</li><li>Leading by Example.
</li></ul><p>Please visit this link for more information on UN Women&rsquo;s Values and Competencies Framework:
</p><p><b>Functional Competencies:
</b></p><ul><li>Technical credibility in ending violence against women and essential services
</li><li>Strong analytical and comparative analysis skills
</li><li>Research and evidence synthesis
</li><li>Expertise in international EVAW standards and norms
</li><li>Technical writing and knowledge product development
</li><li>Capacity development and adult learning (EVAW context)
</li><li>Monitoring, results measurement, and indicator development
</li><li>Survivor‑centred and empowerment‑oriented programming expertise
</li><li>Data analysis, interpretation, and programme learning
</li><li>Technical quality assurance and coherence of deliverables
</li></ul><p><b>Required Qualifications
</b></p><p><b>Education and Certification:
</b></p><ul><li>A master&rsquo;s degree or equivalent in women&rsquo;s studies, social services, psychology, human rights, social policy, or a related field is required.
</li><li>A first-level university degree in women&rsquo;s studies, social services, psychology, human rights, social policy, or a related field, combined with an additional two years of qualifying professional experience, may be accepted in lieu of an advanced university degree.
</li></ul><p><b>Experience:
</b></p><ul><li>At least seven (7) years of progressively responsible professional experience providing technical or advisory support on essential social services related to ending violence against women and girls (EVAW), including work grounded in international norms, standards, and good practices, is required.
</li><li>Demonstrated experience in policy-oriented analysis or technical advisory work related to social service delivery systems, psychosocial support frameworks, case management models, and/or coordination mechanisms in EVAW contexts and in line with the international normative framework is highly desirable.
</li><li>Demonstrated experience in monitoring, evaluation, or results-based frameworks for EVAW essential services, including the design or adaptation of assessment tools and indicators aligned with international standards, is highly desirable.
</li><li>Demonstrated experience in providing capacity development support, such as technical guidance, training design, or advisory input, to governmental and non-governmental EVAW social service providers (including women&rsquo;s shelters), across diverse country or regional contexts, is highly desirable
</li><li>Experience in producing policy relevant knowledge products, technical briefs, guidance notes, or comparative analyses, and in facilitating technical briefings or learning sessions for international or multi-county audiences, is desirable.
</li></ul><p><b>Languages:
</b></p><p>Fluency in English is required.<br>
</p><p></p><p><b>Statements :
</b></p><p>In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
</p><p><b>Diversity and inclusion:
</b></p><p>At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
</p><p>If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
</p><p>UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women&rsquo;s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)<br>
</p><p></p><p><b>Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process </b>.</p></div><p></p>

UN Women: International Consultant on Essential Social Services in EVAW Context, Home-based, Turkiye

Ruby Labs

<div><h1 class="jobSectionHeader"><b>About us</b></h1><p>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/</p><p></p><h1 class="jobSectionHeader"><b>
About the role</b></h1><p>
At Ruby Labs we are looking for a Senior AI Engineer to own and drive the quality, reliability, and evolution of our AI systems in production.</p><p>
This is a high-ownership role. You will be responsible for end-to-end delivery of major AI features, production stability of AI systems, and data-driven experimentation using tools like Langfuse, Mixpanel and OpenRouter. You&rsquo;ll work in a modern stack built on Next.js, TypeScript, Node.js, and Redis, collaborating closely with product, growth, data, and billing teams. Increasingly, this includes building agentic, tool-using AI systems &mdash; defining clean tool contracts (including MCP-based tools) and orchestrating how AI interacts with internal services and business systems.</p><p>
Our engineering organization uses a squad-based structure. You will operate within an AI engineering squad, contributing as a senior technical voice and driving engineering quality within your area of the product.</p><p></p><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><ul><li><p>
Take complete ownership and deliver major AI engineering features within agreed timelines.</p></li><li><p>
Own AI output quality, structure, and predictability across all user-facing AI interactions.</p></li><li><p>
Design, implement, and maintain output-type-based AI systems, including segmentation, routing, and enforcement.</p></li><li><p>
Ensure consistent output structure and formatting across different LLMs for the same request type.</p></li><li><p>
Integrate and orchestrate multiple LLM providers via OpenRouter, managing model selection, fallback strategies, and cost optimisations.</p></li><li><p>
Design and orchestrate tool-using and agentic AI workflows, defining clean tool contracts (including MCP-based tools), function-calling interfaces, and reliable AI-to-system integrations.</p></li><li><p>
Build and maintain complex, multi-step LLM workflows, including with orchestration frameworks such as LangChain or LlamaIndex, for advanced reasoning, context reuse, and retrieval.</p></li><li><p>
Design and manage production prompt systems with dynamic prompting, context injection, and conditional logic.</p></li><li><p>
Own the deployment and release of LLM experiments, prompt management, and Langfuse-based evaluation pipelines.</p></li><li><p>
Run A/B tests across models, analyse results, and present data-driven impact assessments of AI features and experiments.</p></li><li><p>
Monitor AI system metrics, quality signals, latency, and release health using Langfuse and other observability tools.</p></li><li><p>
Deep-debug complex LLM chains using Langfuse traces, identifying bottlenecks and optimising for cost, latency, and context-window usage, and build output-scoring systems to root-cause hallucinations and logic errors.</p></li><li><p>
Write clean, scalable, and maintainable TypeScript code across the Next.js and Node.js stack.</p></li><li><p>
Build reliable backend logic for AI systems, with strong error handling, request validation, fallback flows, and predictable behaviour in production, including reliable tool execution and AI-to-service integrations.</p></li><li><p>
Ensure high code quality through testing, code reviews, and clear engineering standards.</p></li><li><p>
Monitor, troubleshoot, and improve production performance, reliability, and system health.</p></li><li><p>
Drive maintainability and technical quality through solid architecture, refactoring, and disciplined release practices.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><ul><li><p>
6+ years of backend/full-stack software engineering experience, including production-grade TypeScript/Node.js. Experience with Next.js and/or Python is a plus.</p></li><li><p>
2+ years of experience building AI/LLM systems in production. Less experience may be considered for exceptional candidates.</p></li><li><p>
Deep hands-on experience working with LLM APIs (OpenAI, Anthropic, or similar) in production environments.</p></li><li><p>
Experience with Agentic AI, multi-agent orchestration, tool-based workflows (function calling/tool execution), and/or RAG pipelines, including indexing, retrieval, and re-ranking.</p></li><li><p>
Experience with LLM observability tools such as Langfuse, LangSmith, or similar platforms.</p></li><li><p>
Experience with AI gateways and model routing solutions, such as OpenRouter or equivalent technologies.</p></li><li><p>
Solid understanding of Redis and relational databases, such as PostgreSQL.</p></li><li><p>
Exceptional ownership mindset and personal responsibility for engineering quality and delivery.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Nice to have</b></h1><ul><li><p>
Experience with AI-centered development tools such as Cursor, Claude Code, Windsurf, or similar platforms.</p></li><li><p>
Familiarity with evaluation frameworks, including LLM-as-a-judge, RAGAS, or similar approaches.</p></li><li><p>
Experience working in high-pressure startup environments with rapid product iteration cycles.</p></li><li><p>
Experience with MCP (Model Context Protocol), including building MCP servers/clients or designing tool contracts for AI agents.</p></li><li><p>
Experience with edge and serverless runtimes, such as Cloudflare Workers, and supporting services including KV, Durable Objects, Queues, R2, and D1.</p></li><li><p>
Experience with payments, billing and checkout flows, or orchestration platforms.</p></li><li><p>
Practical experience fine-tuning models for domain-specific tasks or achieving strict JSON/schema compliance.</p></li><li><p>
Working proficiency in Python for data science, evaluation scripts, or AI tooling.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Location</b></h1><p>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.</p><p></p><h1 class="jobSectionHeader"><b>
Benefits</b></h1><p>
Discover the perks of being part of our vibrant team! We offer:</p><ul><li><p><b>
Remote Work Environment:</b> Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</p></li><li><p><b>Unlimited PTO:</b> Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</p></li><li><p><b>Paid National Holidays:</b> Celebrate and relax on national holidays with paid time off to unwind and recharge.
</p></li><li><p><b>Company-provided MacBook:</b> Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</p></li><li><p><b>Flexible Independent Contractor Agreement:</b> Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</p></li></ul><p>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!</p><p></p><h1 class="jobSectionHeader"><b>
Interview Process</b></h1><p>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:</p><ul><li><p>
Recruiter Screening (40 minutes)</p></li><li><p>
Technical Interview (60 minutes)</p></li><li><p>
Second Interview (30 minutes)</p></li><li><p>
Final Interview (20 minutes)</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Life at Ruby Labs</b></h1><p>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.</p><p>
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.</p><p>
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.</p><p></p><p>
#LI-Remote</p></div>

Senior AI Software Engineer

Senior AI Engineer

Explore 52+ 1st level service desk agent in Turkey this June. Find roles across top companies and apply now to boost your career.