2nd line support analyst - managed services Jobs in London

2nd line support analyst - managed services

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2nd line support analyst managed services

MillsHill Recruitment Limited

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment. Along side your technical competency you will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

2nd Line Support Analyst - Managed Services

Montpellier Resourcing

Up to £35,000 plus excellent bonus and benefitsHybrid working available GRADUATE OPPORTUNITYAre you a highly motivated and detail-oriented individual with a passion for financial crime prevention? We are seeking a talented AML Risk Analyst to join a growing Financial Crime team at a leading UK financial services firm.This is an exceptional opportunity for a recent graduate or early-career professional to launch their career in compliance and risk management. You'll gain hands-on experience and receive mentorship from seasoned professionals, playing a crucial role in maintaining a robust financial crime framework.Duties of the AML Analyst to include:<ul><li>As an AML Risk Analyst, you will be an integral part of the Second Line of Defence, working closely with the Head of Financial Crime. </li><li>Risk Assessment: Maintaining and updating the firm's Business-Wide Risk Assessment (BWRA) and the Customer Risk Assessment (CRA) framework to ensure they accurately reflect the business and its customers.</li><li>Policy & Procedure: Keeping all AML/CFT policies and procedures accurate, up-to-date, and aligned with the latest regulatory expectations.</li><li>Regulatory Monitoring: Conducting desk-based research on emerging AML risks and new typologies to support continuous improvement of the firm's framework.</li><li>Strategic Support: Providing key administrative and analytical support to the Head of Financial Crime and Deputy MLRO.</li></ul>Requirements for the successful AML Analyst to include:<ul><li>Graduate-level education in Finance, Business, Law, Economics, or a related discipline.</li><li>1-2 years of experience in financial services is desirable but not essential.</li><li>Strong analytical and organizational skills with a keen eye for detail. Excellent written and verbal communication abilities are a must.</li><li>A positive, can-do attitude and a genuine interest in compliance and financial crime prevention.</li></ul>What's on offer for you:<ul><li>A clear and defined career path into AML and financial crime risk management.</li><li>Hands-on training and mentorship from highly experienced compliance professionals.</li><li>Exposure to senior stakeholders and key regulatory frameworks.</li><li>Full support for professional certifications like ICA or ACAMS.</li><li>A competitive graduate-level salary and benefits package.</li><li>Hybrid working model: 3 days in the London office, 2 days remote.</li></ul>This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency

AML Analyst (Financial Services)

Lorien

Title: Wholesale CoordinatorStart date: ASAPDuration: 3 monthsExperience: Strong numeracy skills and advanced Excel competency (an Excel test will be included in the second interview)Languages: English (Italian would be an advantage)Working pattern: 4 days in the office / 1 day from home, Location: LondonJob PurposeYou will be responsible for effectively and efficiently managing all aspects of the Wholesale team's administration, coordination and analysis, before, during and post market.Responsibilities Deal with high volumes of confidential information that require close attention to detail in fast-paced environment Collaborate across team working closely with the Wholesale team to ensure all databases, file, templates and cross functional documents are updated and managed effectively Manage market preparation and coordinate market schedule across team Assist in the organization of the sales campaigns Ensure order entry is accurate and that deadlines are met Support teams in processing in season orders as needed Work closely with customer operations team to ensure orders and shipments are managed in line with targets Support wholesale team during market to ensure back office administration is managed effectively Help support turnover through inseason sales and timely shipping Complete any additional tasks as required by the team to support commercial ambitions Personal Profile Excellent organisational skills Meticulous attention to detail High numeracy skills and competency in Excel Excellent communication skills both verbal and in writing Enthusiastic and with the ability to work well in a team Ability to work and multi-task in a busy, fast paced team environment Flexible and adaptable to the needs of the business Previous administration experience Previous experience with SAP desirable Excellent understanding of all programs on Microsoft Office Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Wholesale Coordinator

QBE Management Services (UK) Limited

Primary Details Time Type: Full time Worker Type: Employee SOC Principal Analyst Permanent London/ Hybrid At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity QBE Europe is currently recruiting a SOC Principal Analyst to join our cyber security team in our London Office. Reporting to regional team leads, the SOC Principal Analyst will be a key member of our rapidly growing Global Security Operations team. Your new role This is an exciting hands-on technical role in which the specialist will use their security skills and knowledge to perform advanced analysis on the collection of cyber threats using high-level proactive and reactive threat hunting methods, classifying, analysing, prioritising and remediating security alerts/events. The focus is to provide effective, proactive and a highly technical analytical response to cyber security-related incidents to prevent QBE from becoming compromised by modern attack methods and techniques. Main responsibilities: <ul> <li> Act as point of escalation and mentor to junior SOC analysts. </li></ul> <ul> <li> Translates business objectives into security objectives by providing support in design/architecture for new security applications to improve the current security posture globally for QBE. </li></ul> <ul> <li> Recommends and implements initiatives, develops IR processes and procedures. </li></ul> <ul> <li> Contribute to the ongoing development of security operations "best practice" and support continuous improvement. </li></ul> <ul> <li> Provide guidance regarding security technical support, and influence peers in following best practice. </li></ul> <ul> <li> Review new security products and ascertain their suitability for the QBE environment. </li></ul> <ul> <li> Execute threat hunting activities using various proprietary and open source tools to identify current and emerging threats that pose a risk to QBE. </li></ul> <ul> <li> Build strong relationships with internal and external stakeholders to maintain and improve QBE security and enhance knowledge and information sharing. </li></ul> <ul> <li> Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. </li></ul> <ul> <li> Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. </li></ul> <ul> <li> Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause and provide regular updates and recommend modifications to existing systems and procedures. </li></ul> <ul> <li> Perform deep-dive incident analysis of various data sources by analysing and investigating security related logs against medium-term threats and IOCs </li></ul> <ul> <li> Actively manage and apply the phases of Incident Response (preparation, identification, containment, eradication, recovery and lessons learned) </li></ul> <ul> <li> Act as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice throughout the team. </li></ul> About you <ul> <li> Advanced technical expertise of security solutions and technologies, including: Windows, Linux, Networking, Security Architecture experience and knowledge of packet flow/TCP/UDP traffic, Firewall and proxy technologies, cloud solutions, anti-virus, static and dynamic malware analysis techniques </li></ul> <ul> <li> Expert in performing analytics with different types of logs, i.e. network, active directory, database, DNS, firewall, proxies, host-based security, cloud and applications logs etc. </li></ul> <ul> <li> Working experience in leading security incidents at all levels related to incident response </li></ul> <ul> <li> Working experience in managing 2nd/3rd level security events </li></ul> <ul> <li> Ability to manage strong relationships with global security operations colleagues and other departments, including network teams and incident managers. </li></ul> <ul> <li> Demonstrated ability to make decisions on remediation and counter measures </li></ul> <ul> <li> Be able to communicate effectively and update senior stakeholders globally </li></ul> Why QBE? At My Best? ?At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best".It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. <s

SOC Principal Analyst

NEST Corporation

Role OverviewThis 1 year Fixed Term Contract Senior Risk Assurance Projects Manager will engage with enterprise-wide stakeholders on a daily basis, to develop the risk oversight model and lead the implementation of the risk system. They will support the First Line to manage their risks with Nest's risk appetite, by providing constructive challenge and advice. More broadly, the Senior Risk Assurance Projects Manager will support wider Second Line initiatives, for example, directorate-level objectives.The minimum criteria for this role are:- Good experience in a 2nd line Risk function and knowledge of enterprise risk.- Experience of developing risk oversight models, including development of frameworks, templates and methodologies.- Experience of internal audit or assurance within a financial services setting.- Excellent stakeholder engagement skills, including the ability to work cross-functionally and with senior leaders- Experience managing and successfully delivering projects within a financial services background.- Regulatory experience, for example, FCA/ TPR - Strong influencing skills;Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.Flexible and agile workingEveryone's personal situation is different.To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): <ul> <li>hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) </li><li>reduce or vary working hours</li><li>reduce or vary the days worked</li><li>work compressed hours</li><li>job share</li></ul> Click here to see the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewThe Risk Directorate comprises the Risk Oversight team, the Technical Risk and Data Protection team and theRegulatory Risk team. As a second line function, it provides advice, constructive challenge and support to thebusiness on risk.The Risk Oversight team comprises Enterprise Risk, Controls Management and Risk Assurance. This role will sitwithin the Risk Assurance team specifically. The Risk Oversight team is accountable for the development,implementation and on-going maintenance of the risk management and controls framework across Nest andoversight of the management of key risks and controls. The team is also responsible for providing effective riskchallenge and oversight, to enable the business to operate within its agreed risk appetite.Reporting to the Head of Risk Assurance, this role will lead the evolution of the Risk Assurance team bydelivering enhancements to the risk oversight model and providing effective risk-based challenge to the first line.Organisational OverviewNest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you'd expect to find in a thriving business. We're committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.Diversity, Equity and InclusionEveryone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.We also recognise the importance of diversity of thought and other forms of neurocognitive variation.Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you're applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .uk.

Senior Risk Assurance Projects Manager

Up to £35,000 plus excellent bonus and benefitsHybrid working available GRADUATE OPPORTUNITYAre you a highly motivated and detail-oriented individual with a passion for regulatory compliance? We are actively recruiting a talented Regulatory Compliance Analyst to join a growing Financial Crime team at a prominent financial services firm.This is an exceptional opportunity for a recent graduate or early-career professional to launch their career in a crucial area of financial services, focusing on payments, electronic money regulations, and FCA/PRA obligations. You'll gain hands-on experience and receive mentorship from seasoned professionals.Duties of the Compliance Analyst to include:<ul><li>Regulatory Reporting: Preparing and submitting essential regulatory reports, returns, and notifications.</li><li>Policy Management: Maintaining and updating internal policies and procedures to ensure they are accurate and reflect all regulatory changes.</li><li>Project Support: Assisting with regulatory projects and ensuring new products and services meet all compliance requirements.</li><li>Research & Documentation: Conducting research on regulatory obligations and compiling data to support the wider compliance team. You will also help ensure all documentation is ready for audits and inspections.</li></ul>Requirements for the successful Compliance Analyst to include:<ul><li>Graduate-level education in Finance, Business, Law, Economics, or a related discipline.</li><li>1-2 years of experience in financial services is desirable.</li><li>Strong analytical and organizational skills with a keen eye for detail. Excellent written and verbal communication abilities are a must.</li><li>A positive, can-do attitude and a genuine interest in compliance and financial crime prevention.</li></ul>What's on offer for you:<ul><li>A clear and defined career path into AML and financial crime risk management.</li><li>Hands-on training and mentorship from highly experienced compliance professionals.</li><li>Exposure to senior stakeholders and key regulatory frameworks.</li><li>Full support for professional certifications like ICA or ACAMS.</li><li>A competitive graduate-level salary and benefits package.</li><li>Hybrid working model: 3 days in the London office, 2 days remote.</li></ul>This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency

Compliance Analyst (Financial Services)

Precise Placements

Audio Visual AnalystLocation: LondonSalary: CompetitiveContract: PermanentAre you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces.The RoleAs an Audio Visual Analyst, you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service.Key Responsibilities<ul><li>Act as the first point of contact for all AV enquiries and issues.</li><li>Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required).</li><li>Proactively maintain and check AV equipment to ensure reliability and availability.</li><li>Deliver training and guidance to staff on AV and collaboration tools.</li><li>Liaise with third-party providers and internal teams to resolve incidents and manage maintenance.</li><li>Support AV requirements for new office fit-outs and upgrade projects.</li><li>Suggest improvements and bring innovative ideas to enhance the AV experience.</li></ul>Skills & Experience<ul><li>Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment.</li><li>Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs.</li><li>Strong IT knowledge, ideally with exposure to Microsoft 365.</li><li>Excellent communication and problem-solving skills, with the ability to resolve issues under pressure.</li><li>Highly organised, proactive, and detail-oriented.</li><li>Knowledge of MacOS and Windows 11, and experience within professional services, is desirable.</li></ul>What's on Offer<ul><li>Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more.</li><li>Generous holiday allowance (29 days plus bank holidays, including Christmas closure).</li><li>Hybrid working model (3 days in office, 2 from home).</li><li>Free breakfast and lunch in the office.</li><li>A friendly, supportive working culture with regular social events and wellbeing initiatives.</li></ul>

Audio Visual Analyst

Explore 184+ 2nd line support analyst managed services in London this December. Find roles across top companies and apply now to boost your career.