4248 2nd Line Support Technician jobs near me

Location : Belfast

Job Ref: UDF/2026/720

Employment : Full-Time Permanent

Closing Date : 14 September 2026 11:59 pm

Dale Farm Cooperative is a UK dairy farmer co-operative owned by over 1200 dairy farmers who supply us with fresh milk. Dale Farm has operations throughout the UK and Ireland producing and distributing a wide range of dairy products which it sells across the UK and Ireland as well as exporting to over 45 countries worldwide.

At Dale Farm virtually every career discipline is represented in our workforce, from production, engineering and distribution, to sales & marketing and food technology/quality assurance, to Finance, HR and IT through to general management. Our standards are high and when we recruit we are looking for those with energy and drive, who are keen for responsibility and motivated to succeed with a record of achievement and with the potential to develop as the company grows.

Culture

Our culture is based on setting best in class standards, working to-wards and delivering on committed objectives, striving for constant improvement and involving everyone in the company. We strive to develop our people and harness everyone's contribution to deliver a winning team.

Equal Opportunities

The company is an Equal Opportunities employer and is committed to a safe, inclusive and relationship based workspace.

Benefits

In return, we offer a high degree of responsibility, plenty of challenge, good opportunities for learning and personal development and rewarding benefit packages, all within a fast moving and results oriented environment.

Business Applications Integration Analyst

The Role

The Business Applications Integration Analyst is responsible for supporting, developing, and improving business applications and system integrations across the organisation. The role provides 1st, 2nd, and 3rd line support, resolves technical issues, develops application enhancements, and delivers automation solutions using Microsoft Power Platform and AI technologies.

Working closely with stakeholders, the analyst designs and supports integrations between systems, ensuring secure and reliable data exchange through APIs, file transfers, and other integration technologies. The role also drives process improvement by automating manual tasks, enhancing operational efficiency, and supporting key business systems including ERP, WMS, HR, Payroll, Manufacturing, Logistics, and Reporting solutions.

Success in the role requires strong application support, integration, SQL, problem-solving, and stakeholder management skills, with a focus on delivering practical technology solutions that improve business performance.

Key Responsibilities

• Provide 1st, 2nd and 3rd line support for business-critical applications, including incident management, troubleshooting and root cause analysis.
• Develop and enhance business applications to meet operational and business requirements.
• Design, implement and support integrations between systems using APIs, file transfers, EDI and web services.
• Develop automation solutions using Power Automate, Power Apps and AI technologies to improve efficiency and reduce manual processes.
• Maintain system documentation and collaborate with users, vendors and stakeholders to deliver effective technology solutions.
• Support and enhance key business systems, including ERP, WMS, LIMS, HR, Payroll, Manufacturing, Logistics and Reporting platforms.

Essential criteria

• 3-5+ years supporting business applications.
• Experience supporting business applications at 1st, 2nd and 3rd line level.
• Strong analytical, troubleshooting and problem-solving skills.
• Hands-on experience with Microsoft Power Automate and Power Apps.
• Knowledge of SQL and database technologies.
• Understanding of ERP systems, particularly Microsoft Dynamics 365 Business Central or similar.
• Ability to gather business requirements, translate them into technical solutions and delivering application improvements.
• Strong communication and stakeholder management skills.
• Experience integrating systems using APIs, file transfers, XML, JSON, CSV, EDI, or web services.

Desirable criteria

• Exposure to AI tools such as Microsoft Copilot or Azure AI services.
• Manufacturing, logistics, supply chain, or FMCG exposure

Why Dale Farm?

We have a lot to offer at Dale Farm, not only to our farmer members that we support but also to our employees, and we are committed to a learning and development journey for all. In addition to a competitive salary commensurate with the role and our standard benefits such as 25 days annual leave plus bank holidays and contributary company pension, we also offer benefits such as Life Assurance, full wellbeing support through our Employee Assistance Programme, and enhanced Maternity and Paternity leave.

We promote an open and supportive culture which is based on our core values

Teamwork | Positivity | Resolve | Ambition | Curiosity | Accountability

You can find out more about life at Dale Farm on our LinkedIn and Facebook Career pages, and on our company website.

linkedin.com/company/dale-farm-ltd/

facebook.com/DaleFarmCareers/

dalefarm.co.uk/careers

Please apply

We are an Equal Opportunities Employer

Only applications from EU Nationals or those with a valid permit to work in the UK will be accepted

No unsolicited CVs from Agencies