access service representative

Array Behavioral Care

<div><p>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.</p><p></p><p><b><br>
ABOUT THE ROLE</b></p><p>
The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array&rsquo;s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management.</p><p><i>
 Schedules Available: Part-Time (Sat/Su 8am-6:30pm and Sat/Sun 6pm-4:30am)</i></p><p></p><p><b>
WHAT YOU&rsquo;LL DO</b></p><ul><li><p>
Handle a high volume of calls, requesting assistance with accessing behavioral health services</p></li><li><p>
Prioritize cases based on shifting needs and resources</p></li><li><p>
Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations</p></li><li><p>
Document all requests and encounters into a database</p></li><li><p>
Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators</p></li><li><p>
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed</p></li><li><p>
Other duties as assigned</p></li></ul><p></p><p><b><br>
WHAT WE&rsquo;RE LOOKING FOR</b></p><ul><li><p>
 1-2 years of recent customer service experience</p></li><li><p>
1-2 years previous call center experience, strongly preferred</p></li><li><p>
Excellent time management and organization skills</p></li><li><p>
Excellent verbal and written communication skills</p></li><li><p>
Strong computer skills; ability to work with multiple systems</p></li><li><p>
Prior experience with computer systems such as Outlook, Adobe, and Microsoft products</p></li><li><p>
Prior experience with contact center systems or customer relationship databases</p></li><li><p>
Knowledge of medical and/or psychiatric terminology strongly preferred</p></li><li><p>
Ability to sit for an extended period of time</p></li></ul><p></p><p><b>
POSITION LOGISTICS</b></p><ul><li><p>
100% remote position</p></li><li><p>
Reports to the Senior Manager, Access Center</p></li></ul><p></p><p><b>
COMPENSATION AND BENEFITS</b></p><ul><li><p>
The pay range for this role is $18 per hour. <i>This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</i></p></li><li><p>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</p></li><li><p>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</p></li><li><p>
401k</p></li></ul><p></p><p><i>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be </i><i>firstname.lastname@arraybc.com</i><i> and we will not ask you to download an app onto your phone in order to conduct your interview.</i></p></div>

Part-Time Access Center Representative

Baylor Scott & White Health

<div><h4 class="jobSectionHeader"><b>About Us</b></h4><p>
Here at Baylor Scott &amp; White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.</p><p>
Our Core Values are:</p><ul><li>
We serve faithfully by doing what's right with a joyful heart.</li><li>
We never settle by constantly striving for better.</li><li>
We are in it together by supporting one another and those we serve.</li><li>
We make an impact by taking initiative and delivering exceptional experience.</li></ul><h4 class="jobSectionHeader"><b>
Benefits</b></h4><p>
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott &amp; White Benefits Hub to explore our offerings, which may include:</p><ul><li>
Immediate eligibility for health and welfare benefits</li><li>
401(k) savings plan with dollar-for-dollar match up to 5%</li><li>
Tuition Reimbursement</li><li>
PTO accrual beginning Day 1</li></ul><p><i>
Note: Benefits may vary based upon position type and/or level.</i></p><h4 class="jobSectionHeader"><b>
Job Summary</b></h4><p>
The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.</p><h4 class="jobSectionHeader"><b>
Essential Functions of the Role</b></h4><ul><li>
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.</li><li>
Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.</li><li>
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.</li><li>
Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.</li><li>
May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.</li><li>
Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.</li><li>
Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.</li><li>
Appropriately escalates potential service issues to management when necessary.</li></ul><h4 class="jobSectionHeader"><b>
Key Success Factors</b></h4><ul><li>
Requires good listening and communication skills, and professional telephone etiquette.</li><li>
Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.</li><li>
Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.</li><li>
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.</li><li>
Excellent data entry, numeric, typing and computer navigational skills.</li><li>
Basic computer skills and Microsoft Office.</li></ul><h4 class="jobSectionHeader"><b>
Belonging Statement</b></h4><p>
We believe that all people should feel welcomed, valued and supported.</p><p><b>
QUALIFICATIONS</b></p><ul><li>
EDUCATION - H.S. Diploma/GED Equivalent</li><li>
EXPERIENCE - Less than 1 Year of Experience</li></ul></div>

Access Services Representative - PRN

Access Services Representative - Monday to Thursday - 3p to 11p

Parkland Health

<div>Location: Empire Center: 8th FLR<br>
<br>
Primary Purpose<br>
<br>
Responds to various inbound phone calls, emails, and electronic requests to assist patients, business staff, and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction.<br>
<br>
MINIMUM SPECIFICATIONS<br>
<br>
Education<br>
<ul><li>High school diploma or GED required.</li></ul><br>
Experience<br>
<ul><li>Three (3) years of customer service experience, preferably in a medical, health care and or call center.</li><li>One (1) year of referral management and/or insurance plan identification is preferred.</li></ul><br>
Equivalent Education and/or Experience<br>
<ul><li>May have an equivalent experience to substitute for the education requirements.</li></ul><br>
Certification/Registration/Licensure<br>
<ul><li>Medical Terminology Course Certificate preferred.</li></ul><br>
Required Tests for Placement<br>
<ul><li>Must be able to type 20 words per minute with a maximum of 3 errors.</li><li>Must be able to successfully pass Customer Service and Spelling tests with a minimum score of 80%.</li></ul><br>
Skills or Special Abilities<br>
<ul><li>Must be able to communicate effectively with all hospital personnel, patients and visitors.</li><li>Must be detailed oriented.</li><li>Must be able to solve problems within the guidelines of established policies and procedures.</li><li>Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.</li><li>Bilingual skills preferred.</li></ul><br>
Responsibilities<br>
<br>
<ul><li>Assists patients in various avenues of obtaining access to care such as appointment scheduling, referral processing, medication refill requests, insurance coverage updates, and/or access to electronic portals like MyChart, etc.</li></ul><br>
<ul><li>Performs registration functions, gathers data elements to include verifying patient identification, patient demographics, and all third-party funding payors.</li></ul><br>
<ul><li>Verifies patient information, updates patient demographics.</li></ul><br>
<ul><li>Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.</li></ul><br>
<ul><li>Ensures all entries into patient medical records are clear, concise, and in accordance with documentation standards.</li></ul><br>
<ul><li>Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures.</li></ul><br>
<ul><li>Identifies and updates patient funding information; communicates financial responsibility including co-payments and fees; completes benefit verification as required by financial classification; educates patient on financial classification process.</li></ul><br>
<ul><li>Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests.</li></ul><br>
<ul><li>Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures.</li></ul><br>
<ul><li>Maximizes personal flexibility to assist in closing scheduling gaps as needed.</li></ul><br>
<ul><li>Uses assigned desktop / laptop and any applicable hardware, software in accordance with departmental procedures and Parkland policies.</li></ul><br>
<ul><li>Stays abreast of personal performance results; maintain acceptable productivity and quality standards as established by management.</li></ul><br>
<ul><li>Participates in team building and other morale booster activities.</li></ul><br>
<ul><li>Reports to leadership or via defined reporting tool any safety concerns, policy concerns as needed.</li></ul><br>
<ul><li>Completes job required training by assigned due dates.</li></ul><br>
Job Accountabilities<br>
<br>
<ul><li>Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li></ul><br>
<ul><li>Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li></ul><br>
<ul><li>Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul><br>
<b>
Requisition ID:</b> 985836</div>

Access Center Specialist

Mercy University

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><ul><li>Dobbs Ferry, NY, New York, United States
</li> </ul></div><div></div><div><ul><li>Staff Full-time
</li> </ul></div><div></div><div><ul><li>45,000-55,000</li></ul></div></div><div></div><div><div><b><br>
</b></div>
</div><div><p><b>Job Summary:</b>
<br>
The Accessibility Specialist is responsible for managing the day to day operations of the Office of ACCESSibility. Accommodation provisions is the primary responsibility of the Accessibility Services office as a function of the prescribed legal mandates of the Americans with Disabilities Act of 1990 and its 2008 Amendments.</p><p><br>
The Accessibility Specialist will ensure that accommodations are delivered thoroughly, effectively, and efficiently. This will be achieved by building connections with faculty, staff, and information technology professionals, supporting learning inside and outside the classroom. They will offer support to graduate and undergraduate students who need accommodations at all Mercy University campuses (Westchester, Bronx, Manhattan, and Online). They will also assist the Director in supporting the diverse academic and disability-related needs of the students registered with The Office of ACCESSibility.</p><p><br>
This position is based out of the Westchester campus; however, travel to other campus locations is expected.
<br>
<br>
<b>Essential Job Functions &amp; Responsibilities:</b><br>
Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.</p>
<ul>
<li>Manage the Accessibility email inbox and voicemail system.</li>
<li>Process new requests for accommodations in an efficient manner, including requests ADA, Title IX, or religious-based accommodations.</li>
<li>Maintain database and case notes via the online case management system.</li>
<li>Review documentation to determine eligibility for accessibility services and accommodations while also providing direct services to students.</li>
<li>Meet with students who disclose a disability and advise regarding services available through The Office of ACCESSibility.</li>
<li>Collaborate with faculty to implement practices to ensure students are receiving accommodations that are reasonable and appropriate.</li>
<li>Process requests for exams to be proctored through the Office of ACCESSibility.</li>
<li>Hire exam proctors as needed.</li>
<li>Manage inventory and requests to borrow assistive technology.</li>
<li>Act as the point of contact for Delta Alpha Pi, International Honor Society.</li>
<li>Manage social media accounts for the Office of ACCESSibility.</li>
</ul>
<p><b>Required Skills &amp; Experience:</b></p>
<ul>
<li>Familiarity with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.</li>
<li>Experience working in a post-secondary education setting.</li>
<li>Ability to interpret diagnostic assessments including medical, psychological, and psychoeducational</li>
</ul></div></div></div></div></div></div><div></div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Similar Jobs:</b></h2>
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</div><div><h3 class="jobSectionHeader"><b>Accessibility Coordinator, ACCESSibility Services (P00253)</b></h3><b>
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</div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>About Mercy</p>
<p>
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.</p>
<p>
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.</p>
<p>
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.</p>
<p>
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.</p>
<p>
Mercy&rsquo;s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.</p>
<p>
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.</p><br>
<p></p>
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>Our Mission:</p>
<p>
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.</p><br>
<p></p>
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>Benefits Eligible:</p>
<p>
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.</p><br>
<p></p>
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>EEO Statement</p>
<p>
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.</p>
<p>
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.</p>
<p>
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.</p><br>
<p></p>
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>Campus Safety</p>
<p>
Mercy University is committed to providing a safe and welcoming environment for all.</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Accessibility Coordinator, ACCESSibility Services (P00253)

Mercy

<div><div><ul><li>Saint Louis, Missouri</li><li>
Support Services</li><li>
Support Services</li><li>
Regular</li><li>
Part-time</li><li>
Mercy Hospital South</li><li>
JR245173</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader"><b>
Find Your Calling At Mercy!</b></h1><p></p>
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.<br>
<br>
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.<p></p><h1 class="jobSectionHeader"><b>
Position Details:</b></h1><p></p><h1 class="jobSectionHeader"><b>
Patient Access Representative</b></h1><p><b>
Location: </b>Mercy Hospital South</p><p>
  10010 Kennerly Rd. St. Louis, MO 63128</p><p><b>
Schedule:</b><br>
   Part<i>-Time, Evenings
</i></p><p></p><p><b><i>Premium Pay for working in the ED!!</i></b></p><p></p><h1 class="jobSectionHeader"><b>
Qualifications:</b></h1><p><b><i>
Experience and Education Requirements:</i></b></p><ul><li><p><b>
Experience:</b> 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.</p></li><li><p><b>
Education:</b> High School diploma required some college helpful.</p></li></ul><p></p><p><b><i>
Minimum skills, knowledge and ability requirements:</i></b></p><ul><li><p>
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.</p></li><li><p>
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.</p></li><li><p>
Strong organizational skills; attention to detail</p></li><li><p>
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.</p></li><li><p>
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.</p></li></ul><p></p><p><b><i>
Physical Requirements:</i></b></p><ul><li><p>
Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.</p></li><li><p>
Position requires prolonged standing and walking during each shift.</p></li><li><p>
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Why Mercy?</b></h1><p></p><p>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.</p><p></p><p>
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</p></div></div></div>

Patient Access Representative, Part-Time - Evenings

Automated Health Systems

<p>Automated Health Systems, a dynamic healthcare company, is looking to hire call center professionals to join its team in Florida.</p><p>**Position is 100% remote, MUST be able to pick up equipment in Tallahassee on first day. **</p><p><b>Customer Service Representative Details:</b></p><ul><li>401(k)/PTO</li><li>Monday - Friday Shifts 8:00 a.m. to 5:00 p.m.</li><li>Comprehensive and ongoing training</li><li>Strong company culture with career growth opportunities</li></ul><p><b>Customer Service Representative Responsibilities:</b></p><ul><li>Assisting individuals and families gain access to health care services</li><li>Reviewing and determining eligibility and enrollment on assigned workload.</li><li>Providing quality customer service and support.</li></ul><p><b>Customer Service Representative Qualifications for the position include:</b></p><ul><li>1 - 2 years of call center experience</li><li>Team Player with excellent communication skills.</li><li>Customer-focused with a passion for helping people.</li><li>Strong PC Proficiency with a willingness to learn new applications.</li><li>Maintain confidentiality of personal health information.</li><li>Experience in health care or human services industry preferred.</li><li>Bilingual skills (Spanish or Creole) strongly preferred.</li></ul><p>AHS is an Equal Opportunity Employer. <b>Please visit our website for more information: www.automated-health.com/careers</b></p><p><i>&ldquo;The Enlightened Choice in Health Service Management&rdquo;</i></p><p><i>Additional Titles:</i></p><p><i>Call Center</i></p><p><i>Call Center rep</i></p><p><i>call center professional</i></p><p><i>Customer Service</i></p><p>Customer Service Rep</p><p>Customer Service Representative</p><p>Customer Service/Call Center</p><p>Remote Customer Service</p><p>Job Types: Full-time, Temporary</p><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li><li>Work from home</li></ul><p>Work Location: Remote</p>

Call Center Representative

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