access services representative

Banner Health

<div><p><b>Primary City/State:</b></p>
Mesa, Arizona<p></p><p><b>
Department Name:
</b></p>ER Registration-Hosp<p></p><p><b>
Work Shift:
</b></p>Night<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><div><div><div><div><div><div><div><div><div><p><b>
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.</b></p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b></p><p>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.<br>
Collect patient financial liability and assist with financial counseling where needed.<br>
Ensure all documentation is accurate, secure, and compliant.<br>
Collaborate with clinical teams to optimize patient flow and satisfaction.<br>
Use multi-system technology to streamline patient offerings, intake and record-keeping.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care) and have a strong sense of urgency.<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).</p><p></p><p><b>
Schedule: Wednesday, Thursday, Friday 4pm - 4am</b></p><p>
On-call shifts and Holidays will be required, and you will enjoy an additional $1.00 per hour for all weekends hours (if/when applicable) plus an 18% night shift differential for hours after 7pm (if/when applicable).</p><p></p><p><b>
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and generally runs Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.</b></p></div></div></div></div></div></div></div></div></div><p></p>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.<p></p>
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree preferred.</p><p>
CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)</p><p>
CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)</p><p>
Knowledge of medical terminology or healthcare systems.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Acute Patient Access Services Representative ER

<div><p><b>Primary City/State:</b></p>
Mesa, Arizona<p></p><p><b>
Department Name:
</b></p>ER Registration-Hosp<p></p><p><b>
Work Shift:
</b></p>Night<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p><b>
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.</b></p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b></p><p>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
The <b>Senior Acute Patient Access Services Representative</b> provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care).<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.</p><p></p><p>
We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to: Keep the team focused and on task *Train and mentor new hires with confidence * Work independently to complete reports alongside regular workflow *Handle escalated patient concerns professionally and de-escalate tense situations *Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients *Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.</p><p></p><p><b>
Hours and Schedule: </b><b>Thursday, Friday, Saturday 6pm-6am</b></p><p>
On-call shifts and Holidays may be required. You will also receive an additional 18% Night shift differential for hours after 7pm, plus $1/hour weekend shift differential for any weekend hours.</p><p></p><p><b>
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.</b></p><p></p>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.<p></p>
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Assists in overseeing the workflow for the given shift. Acts as SME for PAS staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree in Business Management is preferred.</p><p>
CHAA certification is preferred.</p><p>
Previous patient access and/or cash collections experience is preferred. Work experience with the Company&rsquo;s systems and processes is preferred.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Senior Acute Patient Access Services Representative ER

UAB Medicine

<div><div><div><div><p>Work Schedule: Full Time, Monday - Friday, 8am - 5pm<br>
Work Location: Access Call Center, Remote<br>
<br>
The Access Center Representative will have good communication skills, both written and verbal, along with good active listening skills. This is an entry-level position and typical duties include, answering customer calls or completing general tasks and providing accurate, satisfactory answers or resolutions; reviewing customer accounts and providing general updates and information, and the ability to de-escalate situations, and escalate when necessary. Must be comfortable working in a fast-pace environment, with adaptability and flexibility. The Access Center Representative will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the Access Center Associate position within one year of starting position.<br>
<br>
Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.
</p>
</div><div><div><b>Position Requirements:</b><br>
EDUCATION AND EXPERIENCE:<br>
Required: High School diploma or equivalent.
<br>
Preferred: Customer service or related experience.<br>
This position is 100% remote, and the ideal candidate must provide:<br>
<br>
<ul><li>High speed internet access</li><li>Dedicated, secure and safe workspace.</li><li>Noise-free environment to take patient calls.</li></ul><br>
TRAITS &amp; SKILLS:
<br>
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one&rsquo;s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
</div>
</div></div><p>UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.</p></div></div>

Access Center Representative - Access Call Center

CITY OF RACINE

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><div><b>We strongly encourage City of Racine residents to apply. We're committed to building a workforce that reflects and understands the community we serve. </b><b>City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!</b></div><div></div><div><b><br>
Position Purpose:</b></div><div>
The Racine Public Library has been the community&rsquo;s educational and informational institution since 1897. All employees are expected and encouraged to create a positive and friendly environment for library users, the community, and co-workers. It is expected that all employees be flexible, responsive to change, and take a leadership role when necessary. Essential duties may change in response to evolving community needs.</div><div></div><div><br>
Under the direction of the Deputy Director, the Access Services Supervisor manages all functions of the Circulation Department. This position is responsible for smooth operation of public services related to circulation and access in accordance with library policy, including but not limited to patron registration, holds management, materials check-in and check-out, fee collection, deliveries, processing, and cataloging. The Access Services Supervisor is responsible for the supervision of all full-time and part-time employees of this department. This position is full-time, with the specific work schedule to be mutually agreed upon with the employee and supervisor; evenings and weekends required as needed.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Duties</b></h2></div>
<p></p><div><ul><li><div>Oversee all circulation of library materials in the library and through extension services.</div></li><li><div>
Oversee operation of Circulation employees, equipment, and functions.</div></li><li><div>
Assist or lead in interviewing and recommending for hire candidates for Circulation employees when needed.</div></li><li><div>
Coordinate all training and supervise and appraise the performance of all Circulation employees, providing continual corrective guidance and documentation</div></li><li><div>
Responsible for assessing continuing education and training needs of all employees in Circulation departments.</div></li><li><div>
Lead or assist in leading departmental/interdepartmental meetings for Circulation departments.</div></li><li><div>
Handle patron problems to an appropriate resolution.</div></li><li><div>
Plan long-range activities in accordance with the library&rsquo;s Strategic Plan, including evaluation and recommendation of service improvements, collections, programs, technology, equipment and facilities.</div></li><li><div>
Establish, approve, and maintain work schedule for entire department.</div></li><li><div>
Maintain knowledge of current techniques and methods used in providing public library services.</div></li><li><div>
Provide monthly reports and other regular circulation reports as assigned.</div></li><li><div>
Represent Racine Public Library at Prairie Lakes Library System committees and other committees as appropriate.</div></li><li><div>
Oversees general patron inquiries about hours, book return locations, bookmobile locations, etc.</div></li><li><div>
Maintain a consistent and reliable attendance record.</div></li></ul><div></div><div><b><br>
Additional Tasks and Responsibilities</b></div><ul><li><div>
Perform all Supervisor level duties in the library for Circulation</div></li><li><div>
Perform other duties and work on special projects as assigned</div></li><li><div>
Attend trainings related to Lead Supervisor role</div></li><li><div>
Assist in leading efforts from Library Administration towards various cultural transformation goals</div></li><li><div>
Attend staff meetings and meetings of community organizations, as required</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p><b>Minimum Qualifications</b><br>
Bachelor&rsquo;s Degree with two or more years of public library experience, MLIS preferred.</p><div><b><br>
Knowledge, Skills, and Abilities Required</b></div><ul><li><div>
Knowledge of current standards and best practices used in providing public library services, including circulation and technical services.</div></li><li><div>
Knowledge of Sirsi Dynix Workflows Integrated Library System (ILS) for circulation, patron management, and cataloging preferred.</div></li><li><div>
Experience with Google Workspace apps, including Sheets, Docs, Gmail, and Forms</div></li><li><div>
Excellent oral, written, interpersonal, and public relations skills.</div></li><li><div>
Strong budgeting skills, experience in ordering from multiple vendors, and basic knowledge of library vendors and ordering processes (Ex. Brodart, Ingram, Demco, etc.)</div></li><li><div>
Ability to analyze data to recognize trends, assess effectiveness, and turn insights into actionable improvements.</div></li><li><div>
Ability to confidently supervise, evaluate, coach, and manage a diverse staff.</div></li><li><div>
Ability to work cooperatively with other library departments and community partners</div></li><li><div>
Ability to use personal judgment to effectively problem-solve.</div></li><li><div>
Ability to work with a diverse public politely and with respect.</div></li><li><div>
Ability to communicate effectively in Spanish, both orally and in writing, desirable.</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>Physical Demands of the Position</b></p><ul><li><div>
Ability to lift a minimum of 60 pounds of library materials from one area to another.</div></li><li><div>
Ability to stand for 5 hours with a break.</div></li><li><div>
Sitting, standing, walking, stooping, kneeling, crouching, climbing, balancing, bending, twisting, reaching, filing, talking, listening, concentrating, handling, grasping, writing, sorting.</div></li></ul><p><b><br>
Environmental/Work Conditions</b></p><p>
Public service situation in a modern office environment with a large volume of public interaction. Forty-hour work week, with some evening and weekend work.</p><div><b>
Equipment Used</b></div><div>
Computer terminals, automated materials handler, laser scanners, telephones, cash registers, copy machines, postage meter, 3M security system, calculators, fax machine, A/V equipment, camera, walkie-talkie, and other tools used in the library environment.</div></div></div></div><p></p>

Access Services Supervisor

TidalHealth

<div><div><div><div><p><b>Why work at TidalHealth?</b></p>
<p>Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare &amp; Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.</p>
<p><b>Medical Assistant/Patient Service Representative Position Summary</b></p>
<p>The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include but are not limited to clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.</p><br>
<p></p>
<p><b>Medical Assistant/Patient Service Representative Position Requirements</b></p>
<ul><li>High School graduate or equivalent required.</li>
<li>Knowledge of medical terminology.</li>
<li>One year of clinical or back-office experience is required or completion of a Medical Assistant training program is required.</li>
<li>At least one year of administrative/customer service experience required.</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Work Schedule</b></p>
<ul><li>Monday through Friday, Day Shift</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Benefits</b></p>
<ul><li>At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.</li>
<li>Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.</li>
</ul>
</div></div></div><br>
Location: TidalHealth &middot; ENT Millsboro<br>
Schedule: Full Time, Monday - Friday, 8:00 - 4:30 pm</div>

Medical Assistant/Patient Service Representative

MedicalServiceQuotes.com

<p><b>Job description</b></p><p><b>Rapidly growing company in the healthcare industry is seeking a Client Service Representative. Full-time only candidates will be considered at our Castle Rock, CO office.</b></p><p><b>Customer Service Representative</b></p><p><i>Requirements:</i></p><ul><li>Ability to communicate clearly and professionally, both verbally and in writing.</li><li>Has a pleasant, patient and friendly attitude.</li><li>Highly developed sense of integrity and commitment to customer satisfaction.</li><li>Demonstrated passion for excellence with respect to treating and caring for customers.</li><li>Strong decision making and analytical abilities.</li><li>Strong detail orientation and communication/listening skills.</li><li>Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and team player mentality.</li></ul><p>1+ years of experience in a customer service or help desk capacity required and Pharmacy Tech experience is a plus but not required. Some experience with multi line telephones, online application systems, and personal computers required. Knowledge of healthcare delivery model a plus. Experience with Internet Explorer, Microsoft Office, and healthcare coding/ billing helpful.</p><p><i>Responsibilities:</i></p><ul><li>Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.</li><li>The representative will receive, review and process requests for healthcare service quotes using the company&rsquo;s proprietary service request system.</li><li>Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts.</li><li>Provide quality service and support in a variety of areas including, but not limited to: placing orders, reviewing client service instructions and confirming service completion.</li><li>Troubleshoot customer issues over the phone.</li><li>Work with insurance companies and medical providers to ensure patient satisfaction.</li><li>Use automated information systems to analyze the customer&rsquo;s situation.</li><li>Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.</li><li>Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer&rsquo;s</li><li>Responsible for compiling and generating reports as they relate to customer service</li></ul><p>The customer service representative will provide information to customers in response to inquiries about products and services. The representative will receive, review and process requests for healthcare services and pharmacy benefit services using the company&rsquo;s proprietary service request system. The representative will also explain how to use account features and solve customer application and Internet problems. The customer service representative will receive, document and resolve customer complaints.</p><p>Benefits package include health insurance, vision plan, 401k, and paid time off. Qualified candidates should submit their resumes by replying to this posting.</p><p>Job Type: Full-time</p><p>Salary: $18.00 to $21.00 /hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Dental and Vision Insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Ability to Commute:</p><ul><li>Castle Rock, CO 80104 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Castle Rock, CO 80104: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Client Service Representative

Beth Israel Lahey Health

Milton, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Duties &amp; Responsibilities including but not limited to:</b></p>
<p>
Registration:</p>
<p>
1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.</p>
<p>
2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.</p>
<p>
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.</p>
<p>
4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.</p>
<p>
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.</p>
<p>
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.</p>
<p>
7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.</p>
<p>
8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.</p>
<p>
Scheduling:</p>
<p>
9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.</p>
<p>
10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.</p>
<p>
11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.</p>
<p>
12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.</p>
<p>
13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.</p>
<p>
14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.</p>
<p>
15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:</p>
<p>
16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.</p>
<p>
17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.</p>
<p>
18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.</p>
<p>
19. Applies the appropriate guarantor and insurance to each patient visit.</p>
<p>
20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.</p>
<p></p>
<p><b>Minimum Qualifications:</b></p>
<p>
Education: High school degree or equivalent. Associate&rsquo;s degree preferred.</p>
<p>
Licensure, Certification &amp; Registration: None</p>
<p></p>
<p>Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.</p>
<p></p>
<p>Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.</p>
<p>
Preferred Qualifications &amp; Skills:</p>
<p>
&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Patient Access</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR95960</div></li></ul></div>

Patient Access Representative; 8am-4:30pm M-F

Search 10000+ Access services representative jobs near you this June. New roles added regularly across leading industries. Apply today.