account coordinator

Allison Worldwide

<div>
 
 About Us
 
 
 
 
 We imagine the new. Inspire the next. And use the power of our creativity to help build up those around us.
 
 
 
 At Allison, we provide a limitless environment where you can build, create, and grow. Our openly collaborative and highly supportive culture is free from bureaucracy and red tape. With over 1,000 innovators from diverse backgrounds, we break new ground for world-class clients across 50 global markets and dozens of industries. We believe in creating a space where everyone can freely express their opinions, share their ideas and dreams for the future, and be themselves.
 
 
 We foster an inclusive culture that attracts builders from all backgrounds who can envision new solutions and create outcomes that move our clients' businesses forward, while helping everyone on the team learn and grow together. Our shared ideal of the builder's mindset is limitless and available to everyone, and we push the boundaries to create new and innovative solutions for our clients and ourselves.
 
 
 We create lasting impact and relationships, and our culture fosters meaningful connections and friendships that last beyond the workplace. If you're ready to join a team that pushes you to be your best, supports you every step of the way, and celebrates your successes, welcome to the Allison family.
 
 
 
 Overview
 
 
 
 We&rsquo;re looking for an Account Coordinator to join Allison&rsquo;s fast-moving, ideas-driven US Communications Practice . This is an entry level position where you&rsquo;ll have the opportunity to learn more about the PR industry and best practices in client service, media relations and content development.
 
 
 Y ou will be responsible for developing curated media lists of reporters that cover client and industry-specific news, issues and announcements, while also conducting regular news monitoring to share trending stories the account team can leverage for clients. You will also develop influencer and media relationships, pitch media to secure press opportunities, track coverage, and support overall account management and administration with weekly meeting agendas, action items and reports.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Participate in team and client calls and provide thorough notes and action items to move deliverables forward every week.
 </li>
 <li>
 Develop the first draft of written content (e.g., press release, briefing books, media pitches, bylines).
 </li>
 <li>
 Monitor and flag client and industry media coverage for the account team.
 </li>
 <li>
 Conduct entry-level media relations with instruction from AE/SAE; pitching news announcements and conducting follow-up via phone and email.
 </li>
 <li>
 Research speaking opportunities, events, and awards.
 </li>
 <li>
 Produce monthly or weekly reports outlining key account activities and initiatives.
 </li>
 <li>
 Learn and become proficient in media tracking, monitoring and data analytics tools such as MuckRack, Critical Mention, Cision and Meltwater.
 </li>
 <li>
 Conduct new business research to support pitches and presentations.
 </li>
 <li>
 Promote and uphold Allison&rsquo;s core values; participate in agency-wide training and professional development programs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Preferred experience as an intern/apprentice in public relations, marketing or a related field.
 </li>
 <li>
 Technology Industry interest strongly preferred.
 </li>
 <li>
 Self-motivated, eager to learn and enthusiastic about the work.
 </li>
 <li>
 Eye for detail and organization.
 </li>
 <li>
 Comfortable and knowledgeable working in Microsoft Outlook, Word, PowerPoint and Excel alongside Zoom and Microsoft Teams.
 </li>
 <li>
 Ability to take direction, ask clarifying questions and follow through on required deadlines.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Hybrid work environment with home and office schedule (2+ days in office per week) and work from anywhere weeks
 </li>
 <li>
 Comprehensive health benefits (healthcare, vision, dental, pet, home, and auto insurance)
 </li>
 <li>
 Generous time off policies (unlimited paid time off, wellness days, national holidays, summer Fridays)
 </li>
 <li>
 Four-week sabbatical every five years of employment
 </li>
 <li>
 Exceptional parental leave benefits
 </li>
 <li>
 Global mentorship and networking programs
 </li>
 <li>
 Monthly cell phone reimbursement
 </li>
 <li>
 401k savings and employee stock purchase plan
 </li>
 <li>
 Volunteer hours (20 hours annually) for designated non-profit partner and personal choice
 </li>
 <li>
 Globally driven DEI initiatives (Employee Advocacy Groups, DEI committee)
 </li>
 <li>
 Career growth opportunities, such as Allison University (multi-day customized trainings for each level)
 
 
 </li>
 </ul>
 
 Equal Opportunities
 
 
 
 
 At Allison, We&rsquo;re different by design.
 
 
 
 Our founding vision was to create a positive and entrepreneurial environment where talented people thrive &ndash; and creativity &ndash; killing bureaucracy&hellip; doesn&rsquo;t.
 
 
 We celebrate diversity and are committed to providing an inclusive environment for our employees. We do not tolerate discrimination or harassment of any kind and are committed to building an agency where everyone is welcome, and every voice is heard. We are proud to be an equal opportunity and affirmative action employer.
 
 
 In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $45k-$55k Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
 
 
 In addition to medical, dental and vision coverage, we offer a generous unlimited PTO plan, 401k program and comprehensive benefits plan. Additional perks and benefits include a month-long sabbatical, active employee advocacy groups, globally driven DEI initiatives, wellness days, summer Fridays and learning and development programs for our employees.
 
 
 
 Compensation
 
 
 
 In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $45k-$55k Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
</div>

Account Coordinator

Steam Kidz Lab

Job OverviewWe are seeking a highly organized and experienced Amazon Account Coordinator to oversee the day-to-day health, performance, and operational efficiency of our established Amazon storefront.Unlike roles focused on aggressive catalog expansion, this is a highly stable, maintenance-focused position managing a successful product line with 1-2 strategic launches per year. This role is perfect for a meticulous mid-level e-commerce professional who thrives in a multi-tasking environment and enjoys balancing compliance-heavy operational tasks with strategic listing optimization. You will act as the central hub for our Amazon presence, seamlessly managing everything from B2B quotes and customer service to inventory fulfillment and Amazon account health.If you have a deep understanding of the Amazon ecosystem, exceptional written communication skills, and a proactive approach to troubleshooting, we want you on our team.Key ResponsibilitiesAccount Health &amp; Compliance<ul><li>Serve as the primary point of contact for all Amazon communications and account health notices, ensuring a flawless seller rating.</li><li>Proactively review, test, report on new Amazon features, policies, and requirements. Work on their implementation</li><li>Address and resolve trademark and intellectual property (IP) issues, managing all necessary appeals and catalog corrections.</li></ul>Listing Optimization &amp; Strategy<ul><li>Manage end-to-end listing optimization utilizing tools like Data Dive and custom GPTs, with a specific focus on ensuring Rufus compatibility.</li><li>Monitor, track, and report on ongoing A/B tests (e.g., pricing strategies, main imagery, A+ content).</li><li>Collaborate closely with the internal design team to implement content updates that strictly align with our brand guidelines.</li></ul>Inventory &amp; Fulfillment<ul><li>Execute and oversee fulfillment requests utilizing MCF (Multi-Channel Fulfillment) and AWD (Amazon Warehouse Distribution).</li><li>Proactively troubleshoot and resolve stranded inventory issues and complex listing suppressions.</li></ul>Customer Experience &amp; B2B Management<ul><li>Answer and manage all customer service emails with a high standard of professionalism and empathy.</li><li>Monitor the &quot;Voice of the Customer&quot; dashboard, responding strategically to negative reviews and utilizing feedback to improve product offerings.</li><li>Prepare and process B2B quotes accurately, adhering strictly to established company procedures.</li></ul>Required Qualifications<ul><li>Experience: 3+ years of hands-on experience in e-commerce store management, with a primary focus on Amazon Seller Central operations.</li><li>Amazon Expertise: Deep, practical understanding of the Amazon ecosystem, including account health metrics, seller support case management, and listing compliance.</li><li>Communication Skills: Exceptional written communication skills for crafting professional customer responses, drafting B2B quotes, and writing effective Amazon appeals.</li><li>Project Management: Proven ability to thrive in a multi-tasking environment, effectively prioritizing urgent compliance tasks alongside ongoing optimization projects.</li><li>Problem Solving: Strong analytical skills with a track record of successfully troubleshooting listing errors, stranded inventory, and account policy warnings.</li></ul>Preferred Qualifications<ul><li>Experience utilizing advanced Amazon optimization tools like Data Dive.</li><li>Familiarity with leveraging AI tools (such as custom GPTs) for copywriting, keyword research, and workflow efficiency.</li><li>Knowledge of emerging Amazon search technologies and optimizing content for Rufus compatibility.</li><li>Previous experience managing Amazon MCF and AWD workflows.</li><li>Background in handling brand registry, trademark disputes, and intellectual property appeals within Amazon.</li></ul>Job Type: Full-timePay: Rs220,000.00 - Rs280,000.00 per monthWork Location: Remote

Amazon Account Coordinator

MedOne Benefit Solutions

<div>Description:

Position Overview: The Clinical Account Coordinator works collaboratively with and through MedOne personnel to effectively maintain clinical account processes, triage and resolve administrative and operational inquiries, and contribute positively to Clinical Account Management team and company goals.
About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. 
What You'll Do:<ul><li>
Independently researches, analyzes, and resolves routine clinical account&ndash;related administrative issues and inquiries, collaborating with Clinical Account Managers and internal partners as appropriate.</li><li>
Assists Clinical Account Managers with day-to-day administrative duties, including monitoring and managing Clinical Team Help Desk requests and CAM-tagged issues.</li><li>
Triages incoming communications requiring Clinical Account Management input, including assisting with management of shared CAM group email inboxes and other intake channels.</li><li>
Categorizes and prioritizes requests based on urgency, clinical relevance, and required level of CAM involvement.</li><li>
Collaborates on projects involving gathering, organizing, and tracking clinical account data, documentation, and workflows.</li><li>
Interprets and communicates clinical operational processes and administrative workflows to assist with issue resolution and process improvement.</li><li>
Assists with administrative components of specialty review authorization processes, including specialty pharmacy assignment.</li><li>
Supports intake, review, submission, and tracking of specialty review authorization administrative applications.</li><li>
Coordinates with Pharmacy, Clinical, Operations, and Account Management teams to facilitate timely processing of requests.</li><li>
Works with Clinical Account Managers on new client, vendor, and clinical program onboarding tasks.</li><li>
Creates and maintains internal materials including templates, job aids, and training documentation.</li><li>
Contributes to CRM maintenance, reporting support, and workflow enhancement projects.</li><li>
Maintains confidentiality and compliance with HIPAA and organizational policies.</li><li>
Must possess a valid driver&rsquo;s license, insurance, and reliable personal vehicle.</li></ul>
What You Will Bring to MedOne:<ul><li>
Associate degree in business, communications, or related area or equivalent work experience in a related field</li><li>
Strong time management and prioritization skills in an environment that can present frequent interruption</li><li>
Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally</li><li>
Strong organizational skills to compile, track, and complete tasks independently and cross-functionally</li><li>
Proactively communicate task and issue status with clarity and concision</li><li>
Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint</li><li>
Ability to exercise discretion with sensitive clinical information.</li></ul>
Why Join MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth&mdash;all while helping to make a difference in people&rsquo;s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:<ul><li>
Competitive salary and bonuses that reward your performance.</li><li>
Comprehensive health, dental, and vision insurance + additional benefits</li><li>
401(k) with company match to secure your future.</li><li>
Generous paid time off and holidays.</li><li>
Opportunities for professional growth and development.</li><li>
A vibrant and collaborative work culture.</li></ul>
Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full Time, Salary/Exempt Position
Hours: Hours may vary within our normal business hours.
Reports to: Director of Clinical Account Management
Travel: Position will require travel up to 15% including overnight stays and air travel
How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we&rsquo;d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.
Requirements:</div>

Clinical Account Coordinator

Insurance Office of America

<div>Job Description:<div><div>
Title: Account Coordinator &ndash; Employee Benefits</div><div>
Hybrid: 2 days in office | Location: Longwood, FL | Required: Florida 2-15 License 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</div><div> 
 
About the Role: Responsible for IOA Benefits department administrative and support activities, including internal/external customer service and communication, individual productivity, quality, and service levels, eligibility processing, data entry, general administration, meeting/presentation preparation, marketing/branding functional support, professional development, identification of sales opportunities, and upholding IOA core values.</div><div> 
 
Key Responsibilities:</div><div><ul><li>
Administrative Support: Assist with Benefits department administrative support functions under the direction of Account Team leadership.</li></ul></div><div><ul><li>
Client Service: Deliver outstanding client service, anticipating needs and maintaining professional communication.</li></ul></div><div><ul><li>
Work Ethic: Demonstrate a strong work ethic, positive attitude, and willingness to assist others.</li></ul></div><div><ul><li>
Business Growth: Actively seek to grow IOA business by identifying and acting on sales opportunities.</li></ul></div><div><ul><li>
Eligibility Processing: Process client employee plan eligibility data accurately and timely.</li></ul></div><div><ul><li>
Technical Issues: Resolve client data portal technical issues with carriers.</li></ul></div><div><ul><li>
Data Management: Maintain accurate and up-to-date data in the agency management system.</li></ul></div><div><ul><li>
Marketing Support: Provide administrative support for marketing and client reporting functions.</li></ul></div><div><ul><li>
Presentation Preparation: Assist in client presentation and meeting preparation.</li></ul></div><div><ul><li>
Correspondence Management: Manage incoming mail, faxes, and other correspondence.</li></ul></div><div><ul><li>
Collateral Materials: Assist in the compilation and distribution of marketing materials.</li></ul></div><div><ul><li>
Office Support: Provide general office support and administration as needed.</li></ul></div><div><ul><li>
Performance Monitoring: Monitor individual performance to ensure standards are met.</li></ul></div><div><ul><li>
Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.</li></ul></div><div><ul><li>
Communication: Maintain transparent communication with Producers and team members.</li></ul></div><div><ul><li>
Compliance: Ensure adherence to company policies and industry standards.</li></ul></div></div><div><div><ul><li>
Champion IOA core values and demonstrate integrity and leadership.</li></ul></div><div> 
 
Ideal Candidate Qualifications:</div><div><ul><li>
2+ years of industry experience</li></ul></div><div><ul><li>
Exceptional customer service and administrative skills</li></ul></div><div><ul><li>
Strong communication, organizational and multi-tasking skills</li></ul></div><div><ul><li>
Proficiency in MS Office (Outlook, Word, Excel)</li><li>
Required active licensing</li></ul></div><div><ul><li>
High School Diploma (or equivalent)</li></ul></div><div> 
 
What We Offer:</div><div><ul><li>
Competitive salaries and bonus potential</li></ul></div><div><ul><li>
Company-paid health insurance</li></ul></div><div><ul><li>
Paid holidays, vacations, and sick time</li></ul></div><div><ul><li>
401K with employer match</li></ul></div><div><ul><li>
Professional growth and career progression opportunities</li></ul></div><div><ul><li>
Respectful culture and work/family life balance</li></ul></div><div><ul><li>
Community service commitment</li></ul></div><div><ul><li>
Supportive teammates and a rewarding work environment</li></ul></div><div> 
 
What to Expect (Application Process):</div><div><ul><li>
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul></div></div>
Salary Range
The expected pay range for this position is $40,000.00 - $55,000.00 annually depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Account Coordinator - Employee Benefits (Hybrid Opportunity)

WellCove

Who We Are
 Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.
 
Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.
 
Job Purpose
 The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers.
 
Duties/Responsibilities: 
<ul>
<li>Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly.</li>
<li>Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.</li>
<li>Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.</li>
<li>Gather required information from clients accurately record data in Wellcove’s platforms/systems.</li>
<li>Maintain organized documentation for all client interactions, training sessions, and compliance activities.</li>
<li>Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.</li>
<li>Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate.</li>
<li>Comply with customer support objectives and performance standards.</li>
<li>Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests.</li>
<li>Other duties as assigned.</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Excellent computer skills including proficiency with Microsoft office applications.</li>
<li>Accountable and able to work remotely and independently.</li>
<li>Displays a positive ‘can do’/customer-first attitude.</li>
<li>Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.</li>
<li>Willingness to learn new duties and technology-related skills as required.</li>
<li>Ability to effectively multi-task.</li>
<li>Collaborative team spirit.</li>
<li>Ability to pass background screening and drug test (includes marijuana).</li>
<li>Ability to provide responses from three professional references.</li>
<li>Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter.</li>
<li>Able to provide reliable internet connection and access to a smart phone.</li>
</ul>
At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

EVV & Assessment Services - Account Coordinator, EVV

Zoll Medical Corporation

<div>CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:<ul><li>
LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.</li><li>
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.</li><li>
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.</li></ul> 
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. 
 
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. 
 
Job Summary 
 
Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country. 
 
Essential Functions<ul><li>
Provide internal support for Field Sales with delivery of the LifeVest</li><li>
Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)</li><li>
Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met</li><li>
Manage the selection of PSR contractors based on availability, activity levels, etc.</li><li>
Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need</li><li>
Acts as the single point of coordination for inventory and PSR management.</li><li>
Negotiates with PSR contractors regarding fees for services</li><li>
Act as a liaison between internal and external customers</li><li>
Provide quality and timely customer support for product installations and post installation inquiries.</li><li>
Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest</li><li>
Assist Reimbursement/Intake in obtaining necessary insurance information</li><li>
May assist and participate in the development and implementation of policies and procedures</li><li>
Solicits and acts on Field Sales feedback</li><li>
Support company and department change initiatives</li><li>
Manage customer (internal/external) relationships effectively</li><li>
Demonstrate ability to multi-task in a fast-paced work environment</li><li>
Support on-boarding effort for new hires</li></ul> 
Required/Preferred Education and Experience<ul><li>
Associate's Degree required</li><li>
2+ years customer service experience preferred</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Knowledge of Microsoft Office Suite</li></ul> 
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Occasionally</li><li>
Walking - Occasionally</li><li>
Sitting - Constantly</li><li>
Talking - Occasionally</li><li>
Hearing - Occasionally</li><li>
Repetitive Motions - Frequently</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-KH1
The hourly pay rate for this position is:
$20.00 to $23.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Account Coordinator - REMOTE - 12:30-9pm M-F - EST

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Position Summary
We are seeking an experienced Software Services Representative to serve as a National Account Service Coordinator supporting enterprise radiation oncology clients in a managed services environment. This role is responsible for coordinating the delivery, performance, and support of mission-critical oncology systems, including Varian ARIA and Eclipse Treatment Planning System.
The ideal candidate understands the clinical and operational importance of ARIA/Eclipse ecosystems and can effectively manage service delivery in environments where uptime, accuracy, and patient safety are non-negotiable.
Key Responsibilities<ul><li>
Serve as the primary service coordinator and relationship manager for assigned national radiation oncology accounts</li><li>
Oversee managed services delivery for ARIA and Eclipse environments, including system performance, support, and lifecycle management</li><li>
Coordinate incident management, service requests, and escalations, ensuring timely resolution aligned with SLAs and clinical urgency</li><li>
Act as liaison between clients and internal teams, including clinical applications, medical physics support, IT infrastructure, and engineering</li><li>
Monitor and report on system uptime, performance, and service KPIs across multiple sites</li><li>
Support and coordinate software upgrades, patches, and version transitions (ARIA/Eclipse releases)</li><li>
Ensure all activities align with HIPAA, data integrity, and patient safety standards</li><li>
Participate in or coordinate go-lives, system migrations, and workflow optimization initiatives</li><li>
Lead regular service reviews (QBRs) with client stakeholders including administrators, physicists, and clinical leadership</li><li>
Identify and mitigate risks proactively to prevent treatment disruption or data issues</li><li>
Maintain detailed documentation of environments, configurations, and service activities</li><li>
Partner with account management and sales to support client retention and expansion opportunities</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Healthcare IT, Radiation Oncology, Medical Physics support, or related field (or equivalent experience)</li><li>
3+ years of experience supporting radiation oncology systems, specifically ARIA and/or Eclipse</li><li>
Strong understanding of radiation oncology workflows (simulation, planning, treatment delivery, record &amp; verify)</li><li>
Experience in a managed services, service desk, or enterprise support environment</li><li>
Knowledge of DICOM, oncology data flows, and system integrations</li><li>
Familiarity with HIPAA and healthcare regulatory requirements</li><li>
Excellent communication skills with ability to engage physicists, dosimetrists, therapists, and IT teams</li><li>
Strong organizational and multitasking abilities across multiple sites/accounts</li></ul>
Preferred Qualifications<ul><li>
Experience supporting Varian Aria</li><li>
Exposure to Eclipse treatment planning workflows and dosimetry processes</li><li>
Familiarity with SQL databases, Windows Server environments, and virtualization (VMware)</li><li>
ITIL certification or experience with structured service management frameworks</li><li>
Experience coordinating multi-site or national oncology networks</li></ul>
Key Competencies<ul><li>
Patient safety-first mindset in all decision-making</li><li>
Ability to operate effectively in high-pressure, clinical environments</li><li>
Strong critical thinking and problem-solving skills</li><li>
Ownership mentality with proactive communication</li><li>
High attention to detail, especially in data integrity and system changes</li></ul>
Work Environment<ul><li>
Remote or hybrid with travel to client oncology centers as needed</li><li>
Participation in on-call or escalation rotations may be required</li><li>
Fast-paced, high-responsibility environment supporting life-critical systems</li></ul>
Success Metric<ul><li>
System uptime and treatment continuity</li><li>
SLA compliance (response and resolution times)</li><li>
Reduction in critical incidents and repeat issues</li><li>
Client satisfaction and retention</li><li>
Successful execution of upgrades, patches, and go-lives</li></ul>
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$50,490 - $69,421
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you&rsquo;re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: &ldquo;A successful candidate must be able to work with controlled technology in accordance with US export control law.&rdquo; &ldquo;It is Siemens Healthineers&rsquo; policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.&rdquo;
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.</div>

Account Service Coordinator

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