account management assistant

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  <br/>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
 </strong>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Strategic Portfolio Mastery:
   </strong>
   Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   <strong>
    Executive-Level Alliances:
   </strong>
   Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   <strong>
    Operational &amp; Project Architecture:
   </strong>
   Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
   <strong>
    optimize the frameworks
   </strong>
   that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   <strong>
    Predictive Analytics &amp; Storytelling:
   </strong>
   Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   <strong>
    Mentorship &amp; Team Scaling:
   </strong>
   As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   <strong>
    High-Stakes Negotiation:
   </strong>
   Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   <strong>
    2&ndash;5+ years
   </strong>
   of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   <strong>
    Commercial Expertise:
   </strong>
   A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   <strong>
    Advanced Analytical Rigor:
   </strong>
   Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   <strong>
    Influential Communication:
   </strong>
   Exceptional negotiation and presentation skills in both
   <strong>
    Arabic and English
   </strong>
   , with the ability to influence C-level stakeholders.
  </li>
  <li>
   <strong>
    Leadership Qualities:
   </strong>
   Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
 </strong>
 <ul>
  <li>
   Deep expertise in the
   <strong>
    KSA retail and e-commerce landscape
   </strong>
   .
  </li>
  <li>
   Experience in
   <strong>
    process automation
   </strong>
   or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Account Management Specialist

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Faisal Aloreamh
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
  </li>
  <li>
   Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
  </li>
  <li>
   Deep expertise in the KSA retail and e-commerce landscape.
  </li>
  <li>
   Experience in process automation or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Client Relationship Management:
 </strong>
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 <br/>
 <br/>
 <strong>
  Client Onboarding:
 </strong>
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 <br/>
 <br/>
 <strong>
  Account Monitoring:
 </strong>
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 <br/>
 <br/>
 <strong>
  Upsell and x-sell:
 </strong>
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 <br/>
 <br/>
 <strong>
  Problem Solving:
 </strong>
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 <br/>
 <br/>
 <strong>
  Product Knowledge:
 </strong>
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 <br/>
 <br/>
 <strong>
  Collaboration:
 </strong>
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 <br/>
 <strong>
  Documentation:
 </strong>
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 <br/>
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
 </strong>
 Fresh graduate in business administration, Finance, Economics, or a related field.
 <br/>
 <br/>
 <strong>
  Language:
 </strong>
 Bi-lingual Arabic and English speakers are required.
 <br/>
 <br/>
 <strong>
  Communication Skills:
 </strong>
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 <br/>
 <br/>
 <strong>
  Interpersonal Skills:
 </strong>
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 <br/>
 <br/>
 <strong>
  Problem-Solving Abilities:
 </strong>
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 <br/>
 <br/>
 <strong>
  Organisational Skills:
 </strong>
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 <br/>
 <br/>
 <strong>
  Cross-Functional Collaboration:
 </strong>
 Ability to work collaboratively in a team environment while working independently when necessary.
 <br/>
 <br/>
 <strong>
  Tech Savvy:
 </strong>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 <br/>
 <br/>
 <strong>
  Interest in FinTech:
 </strong>
 A keen interest in financial technology and a desire to learn and grow within the industry.
 <br/>
</div>


Account Management Executive

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Noura Alrasheed
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <strong>
  Client Relationship Management:
 </strong>
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 <br/>
 <br/>
 <strong>
  Client Onboarding:
 </strong>
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 <br/>
 <br/>
 <strong>
  Account Monitoring:
 </strong>
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 <br/>
 <br/>
 <strong>
  Upsell and x-sell:
 </strong>
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 <br/>
 <br/>
 <strong>
  Problem Solving:
 </strong>
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 <br/>
 <br/>
 <strong>
  Product Knowledge:
 </strong>
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 <br/>
 <br/>
 <strong>
  Collaboration:
 </strong>
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 <br/>
 <br/>
 <strong>
  Documentation:
 </strong>
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 <br/>
 <br/>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <strong>
  Education:
 </strong>
 Fresh graduate in business administration, Finance, Economics, or a related field.
 <br/>
 <br/>
 <strong>
  Language:
 </strong>
 Bi-lingual Arabic and English speakers are required.
 <br/>
 <br/>
 <strong>
  Communication Skills:
 </strong>
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 <br/>
 <br/>
 <strong>
  Interpersonal Skills:
 </strong>
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 <br/>
 <br/>
 <strong>
  Problem-Solving Abilities:
 </strong>
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 <br/>
 <br/>
 <strong>
  Organisational Skills:
 </strong>
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 <br/>
 <br/>
 <strong>
  Cross-Functional Collaboration:
 </strong>
 Ability to work collaboratively in a team environment while working independently when necessary.
 <br/>
 <br/>
 <strong>
  Tech Savvy:
 </strong>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 <br/>
 <br/>
 <strong>
  Interest in FinTech:
 </strong>
 A keen interest in financial technology and a desire to learn and grow within the industry.
</div>


Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Workspace Type:</b> [Onsite - Riyadh]<br>
</div><div>
<br>
<b>Department:</b> Key Account Management<br>
</div><div>
<br>
As an Account Management Specialist, you are a <b>senior strategic anchor</b> within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a <b>commercial architect</b> for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.</div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Strategic Portfolio Mastery:</b> Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.</li>
<li><b>Executive-Level Alliances:</b> Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.</li>
<li><b>Operational &amp; Project Architecture:</b> Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will <b>optimize the frameworks</b> that improve merchant onboarding, retention, and lifecycle management.</li>
<li><b>Predictive Analytics &amp; Storytelling:</b> Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.</li>
<li><b>Mentorship &amp; Team Scaling:</b> As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized &quot;best practices.&quot;</li>
<li><b>High-Stakes Negotiation:</b> Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Education:</b> Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.</li>
<li><b>Experience:</b> <b>2&ndash;5+ years</b> of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).</li>
<li><b>Commercial Expertise:</b> A documented history of significantly growing high-value portfolios and exceeding complex KPIs.</li>
<li><b>Advanced Analytical Rigor:</b> Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.</li>
<li><b>Influential Communication:</b> Exceptional negotiation and presentation skills in both <b>Arabic and English</b>, with the ability to influence C-level stakeholders.</li>
<li><b>Leadership Qualities:</b> Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.<br>
</li></ul><ul><li>Deep expertise in the <b>KSA retail and e-commerce landscape</b>.</li>
<li>Experience in <b>process automation</b> or building CRM workflows from scratch.</li>
<li>Advanced technical knowledge of payment integrations and API-led products.</li>
<li>A &quot;builder&quot; mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><br>
<b>
Client Relationship Management:</b> Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div></div><div><br>
<b>
Client Onboarding:</b> Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.</div><div></div><div><br>
<b>
Account Monitoring:</b> Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div><br>
<b>
Upsell and x-sell: </b>increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div><br>
<b>
Communication:</b> Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.</div><div></div><div><br>
<b>
Problem Solving:</b> Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div><br>
<b>
Product Knowledge:</b> Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div><br>
<b>
Collaboration:</b> Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
<b>Documentation:</b> Maintain accurate client interactions, transactions, and communications records in our CRM system.</div><div></div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Skills, Knowledge &amp; Expertise</b></h3><div><br>
<b>
Education:</b> Fresh graduate in business administration, Finance, Economics, or a related field.</div><div></div><div><br>
<b>
Language: </b>Bi-lingual Arabic and English speakers are required.</div><div></div><div><br>
<b>
Communication Skills:</b> Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div><br>
<b>
Interpersonal Skills:</b> Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div><br>
<b>
Problem-Solving Abilities:</b> Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div></div><div><br>
<b>
Organisational Skills:</b> Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div><br>
<b>
Cross-Functional Collaboration: </b>Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div><br>
<b>
Tech Savvy:</b> Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div><br>
<b>
Interest in FinTech:</b> A keen interest in financial technology and a desire to learn and grow within the industry.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

U.S. Pharmacopeia

<div><p><b>Description</b></p>
<p><b>Who is USP?</b></p>
<p>The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world&rsquo;s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.</p>
<p>At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.</p>
<p>USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds&mdash;regardless of background&mdash;to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.</p>
<p><b>How will YOU create impact here at USP?</b></p>
<p>The Account Manager is leading the execution of the commercial strategy for USP portfolio of standards and materials in a West Coast United States territory. This is an important, non-supervisory role responsible for driving revenues growth, expanding market presence, and accelerating USP&rsquo;s impact across the pharmaceutical industry in United States.</p>
<p>In this role, you will be accountable for meeting revenues and units growth annual targets in your assigned territory. To achieve this, you will foster customer relationships at all levels and collaborate with multiple internal USP functions including Technical and Customer Service, Marketing, Regulatory and Scientific Affairs to deliver unmatched customer experiences.</p>
<p>Your activities will include regular account management and business development customer visits, business leads follow up and lead generation activities.</p>
<p>You will lead creation and execution of accounts plans to position USP portfolio of standards for long term growth. Your focus will be on identifying, understanding and supporting resolution of key quality challenges that developers and manufacturers of pharmaceutical drugs are routinely facing.</p>
<p>The successful candidate will be self-motivated and results driven. They will enjoy working with people collaboratively, strengthening customer relationships, and developing their network in the pharmaceutical industry community.</p>
<p>We are searching for a person who wants to grow and develop his/her/their own career, a future commercial leader with a passion for opening new doors and creating new opportunities. This is a remote position requiring 60% domestic travel.</p>
<p><b>The position is based in West Coast (Los Angeles preferred).</b></p>
<p>As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.</p>
<p>Additionally, USP&rsquo;s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.</p>
<p>The Account Manager has the following responsibilities:</p>
<p><b>Revenue Growth:</b></p>
<ul><li>Achieve revenues and units growth target for his/ her/ their territory and accounts.</li>
<li>Develop and execute plans to protect and grow revenues at existing accounts and drive new customer&rsquo;s acquisition. Manage sales activities in Salesforce CRM.</li>
<li>Collaborate with business support functions (Marketing, Inside Sales, Science team..) and support the execution of revenues growth initiatives in his/ her/ their territory.</li>
<li>Identify and influence key decision makers in the buying process toward USP products and services.</li>
<li>Responsible for following up on sales qualified leads.</li>
<li>Identify and unlock opportunities, to position USP as a leader in pharmaceutical drugs standards.</li>
</ul><p><b>Customer Engagement:</b></p>
<ul><li>Cultivate and strengthen customer relationships at all levels, positioning USP as a trusted advisor to pharmaceutical developers and manufacturers.</li>
<li>Partner with customers to understand and help address critical quality challenges in pharmaceutical drugs development and manufacturing.</li>
<li>Partner with Scientific Affairs, Science and Marketing teams to deliver seamless and differentiated customer experiences through organization of customer events.</li>
<li>Attend industry trade shows, conferences, and professional forums as appropriate, elevating the organization&rsquo;s visibility and influence.</li>
</ul><p><b>Data-Driven Insights &amp; Sales Intelligence:</b></p>
<ul><li>Use of Salesforce CRM and data analytics to track sales performances and inform your actions.</li>
<li>Analyze and interpret your territory sales data&mdash;direct and through distributors&mdash;to identify revenue opportunities and provide strategic business reviews.</li>
<li>Gather and consolidate market and customer feedback, providing actionable recommendations to Global Marketing and Strategy teams as appropriate.</li>
</ul><p><b>Who is USP Looking For?</b></p>
<p>The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:</p>
<ul><li>Bachelor's degree in a life sciences discipline (preferably analytical chemistry, chemistry) with a minimum of 5-years professional experience in life sciences industry.</li>
<li>At least 3 years of experience as an account manager in life sciences industry, with a track record of consistently meeting sales targets.</li>
<li>Proven experience in selling products or services to pharma and biopharma accounts (PD labs and QC labs target functions)</li>
<li>Familiarity with pharmaceutical drugs manufacturing, Quality Assurance, Quality Control and clinical development process.</li>
<li>Strong problem-solving skills with customer-centric approach.</li>
<li>Bias to action and results driven with a track record of successful outcomes.</li>
<li>Excellent interpersonal skills, presentation, communications skills</li>
<li>Excellent relationship-building skills with customers.</li>
<li>Strong time management, multi-tasking, and organizational skills</li>
<li>Accountability and ownership of work</li>
<li>Strong verbal and written communication skills</li>
<li>Self-motivated and able to work in a fast-paced multi-task environment.</li>
<li>Proficiency with Microsoft Office, data analytical platform (e.g. Tableau) and CRM (e.g. Sales Force)</li>
<li>Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.</li>
</ul><p><b>Additional Desired Preferences</b></p>
<ul><li>Master&rsquo;s degree preferred in either business or science with an MBA. Education and training in pharmaceutical sciences and business highly desired.</li>
<li>Ability to gain customer confidence and build long-term relationships.</li>
<li>Ability to listen and gather customer/stakeholder insights and respond with creative solutions.</li>
<li>Team player who is self-motivated with strong interpersonal skills and works well in a collaborative entrepreneurial environment.</li>
<li>Strong project management and communication skills.</li>
<li>Experience with regulatory, quality assurance or GMP background.</li>
<li>Existing relationships with decision makers in the pharmaceutical markets preferred, including manufacturers, trade associations and/or retailers.</li>
</ul><p><b>Supervisory Responsibilities</b></p>
<p>None, this is an individual contributor role.</p>
<p><b>Benefits</b></p>
<p>USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid</p>
<p>time off and comprehensive healthcare options to retirement savings, you can have peace of mind that</p>
<p>your personal and financial well-being is protected.</p>
<p><b>Compensation</b></p>
<p>Base Salary Range: USD $99,000.00 - $127,500.00 annually.</p>
<p>Target Annual Bonus: % Varies based on level of role.</p>
<p>Individual compensation packages are based on various factors unique to each candidate&rsquo;s skill set,</p>
<p>experience, qualifications, equity, and other job-related reasons.</p>
<p>Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not</p>
<p>responsible for fees from recruiters or other agencies except under specific written agreement with USP</p>
<p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p>
<p>This employer is required to notify all applicants of their rights pursuant to federal employment laws.</p>
<p>For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p>
<p><b>Job Category</b> Sales &amp; Marketing</p>
<p><b>Job Type</b> Full-Time</p></div><p></p>

Account Manager, West Coast (REMOTE)

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Account Manager, West Coast (REMOTE)