account management

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Director, Account Management<p></p>
Overview:
<br>
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.<br>
Imagine rolling up your sleeves with some of the world&rsquo;s leading technology companies. The Digital Partnerships Fintech team is responsible for cultivating strategic partnerships and managing our relationships with partners across the fintech ecosystem. We work with the biggest names in tech, ecommerce and financial services to leverage Mastercard&rsquo;s technological capabilities to solve real world problems for our partners and their customers, create new product propositions, and ensure seamless, secure and inclusive payments.<br>
<br>
About the role:
<br>
<ul><li>In this high-profile, customer facing position, you will partner with payments ecosystem enablers and the infrastructure providers that power them.
</li><li>You will be the &lsquo;owner&rsquo; of Mastercard&rsquo;s relationship with your assigned accounts and accountable to build mutually aligned strategies and plans with your partners and execute on them by effectively leveraging the Mastercard organization.</li><li>You will be responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as leading responses to RFPs.</li><li>You will dive into financial and payment related data to be grounded in facts in order to provide customer specific recommendations that drive value for partners and Mastercard.</li><li>You will be the expert on your assigned partners and learn about Mastercard&rsquo;s capabilities and be ready to provide insight into a partner&rsquo;s business, thinking strategically and broadly.</li><li>You will establish day to day and senior business relationships and work with partners to create roadmaps and through QBRs and daily interactions ensure alignment on strategy and execution on agreed projects.</li><li>You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
</li></ul><br>
Job Requirements
<br>
<ul><li>Bachelor's degree required.</li><li>Strong written and verbal communication skills.</li><li>A passion and comfort in meeting new people and building meaningful relationships with senior-level and C-suite executives.</li><li>Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.</li><li>Comfortable aptitude for onboarding complex business and technical knowledge to a level sufficient to engage in meaningful partner discussions and identify and drive solutions.</li><li>Enjoy collaborating with a team while working independently towards a goal.</li></ul><p></p>
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.<p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul><p></p>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.<p></p><p><b>
Pay Ranges</b></p>
San Francisco, California: $190,000 - $304,000 USD<p></p>
New York City, New York: $190,000 - $304,000 USD<p></p>
Purchase, New York: $182,000 - $291,000 USD</div><p></p>

Director, Account Management

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
<b>
Client Relationship Management:</b> Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div>
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<b>Leadership:</b> The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div><br>
<b>
Account Monitoring:</b> Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div><br>
<b>
Upsell and x-sell: </b>increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div><br>
<b>
Communication:</b> Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.</div><div></div><div><br>
<b>
Problem Solving:</b> Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div><br>
<b>
Product Knowledge:</b> Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div><br>
<b>
Collaboration:</b> Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
<b>Documentation:</b> Maintain accurate client interactions, transactions, and communications records in our CRM system.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><div><br>
<b>
Education:</b> Bachelor's degree in business administration, Finance, Economics, or a related field.</div><div></div><div><br>
<b>
Language: </b>Bilingual Arabic and English speakers are required.</div><div></div><div><br>
<b>
Communication Skills:</b> Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div><br>
<b>
Interpersonal Skills:</b> Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div><br>
<b>
Problem-Solving Abilities:</b> Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div>
<br>
<b>Leadership:</b> The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div><br>
<b>
Organisational Skills:</b> Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div><br>
<b>
Cross-Functional Collaboration: </b>Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div><br>
<b>
Tech Savvy:</b> Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div><br>
<b>
Interest in FinTech:</b> A keen interest in financial technology and a desire to learn and grow within the industry.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
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Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Account Management Specialist

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.</div><div>
From seller experience to new market launches, we turn insights into action&mdash;fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As an <b>Account Management Intern</b>, you&rsquo;ll step into the dynamic world of e-commerce, supporting our seller partners and contributing to their success on our platform. This hands-on internship within the <b>FMCG/Beauty Category</b> gives you a unique chance to gain real-world experience in seller operations and performance management. You&rsquo;ll apply your data-driven mindset and strong communication skills to onboard new sellers, expand their product selection, and analyze performance data to deliver valuable insights.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Your Main Responsibilities</b></h3><ul><li><ul><li>
Immerse yourself in Trendyol&rsquo;s culture and ways of working.</li><li>
Support sellers with onboarding tasks, including order processing, reporting, and listing management.</li><li>
Drive selection expansion by helping sellers complete listing templates.</li><li>
Monitor daily sales and end-to-end supply chain operations (deliveries &amp; returns).</li><li>
Share weekly performance feedback with sellers to enhance operational excellence.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Available to work full-time.</li><li>
Currently pursuing or recently graduated with a degree in Business, Management, Engineering, or a related field.</li><li>
Advanced proficiency in English.</li><li>
Strong analytical and data-driven mindset; skilled in Microsoft Excel with familiarity in basic data analytics (e.g., forecasting, dashboards).</li><li>
Team player with high learning agility, results orientation, and strong data literacy.</li><li>
Proactive, self-motivated, and able to turn ideas into action.</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><div><b>
A hybrid working model with flexibility </b>&mdash; a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.</div><div><b>
Responsibility from day one</b> &mdash; Take full ownership from the start in a culture where every voice is heard and valued.</div><div><b>
A diverse, international team</b> &mdash; Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</div><div><b>
Opportunities to grow with the best</b> &mdash; Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</div><div><b>
Meaningful connections beyond tasks</b> &mdash; Be part of team rituals, events, and social activities that help us stay connected and inspired.</div><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply now and let&rsquo;s take the next step together.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Account Management Intern

Nucleus Software Exports Ltd

<div><p>About Us</p>
<div><div>Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 39 years. As a pioneer IT service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus&rsquo;s developed platforms powers the operations of more than 200 financial institutions in 50 countries, supporting multiple business vertical&rsquo;s, accessible through Mobile and internet channels. Their platform supports retail banking, corporate banking, cash management, internet banking, automotive finance &amp; other business areas.<br>
<br>
</div><div></div><br>
<div>Our software powers the operations of more than 200 Financial Institutions in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance, and other business areas.<br>
</div><ul><li>
39 years of focused expertise in banking and financial services<br>
</li><li>
Entrusted by Global and Regional banks as a preferred partner for bank&rsquo;s Traditional to Transformative journey<br>
</li><li>
Driving large Digitalization programs for various banks using Data Science, Cloud, AI/ML, DevOps, RPA based solutions.<br>
</li><li>
An organization with an &ldquo;Employee First&rdquo; outlook<br>
</li><li>
100% referenceable Services customers with perfect or close to perfect C-SAT scores<br>
</li><li>
Recognized as a &ldquo;Great Place to Work &ldquo;by a global research organization</li></ul><br>
<div></div>
</div><p></p><p>Job Description</p>
<div><div>We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success. The ideal candidate will bring a strong foundation in software delivery and program management, ready to take ownership of key client accounts.<br>
<br>
</div><div></div><br>
<div>As an Account Manager, you will act as a trusted advisor to our customers &mdash; ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.</div><div></div><div><b><br>
JOB RESPONSBILITIES</b></div><div></div><div><b><br>
Account Management &amp; Customer Success</b><br>
</div><ul><li>Own the complete customer relationship &mdash; ensuring high satisfaction, retention, and engagement.</li><li>Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.</li><li>Drive timely resolution of VOC issues and maintain closure reports.</li><li>Manage RED customers proactively to ensure recovery and retention.</li><li>Lead stakeholder interactions, identifying and addressing gaps in customer connect.</li><li>Plan and execute customer meetups, events, and festive engagements to enhance relationships.</li><li>Drive congratulatory communication and client recognition on key milestones.</li><li>Onboard new customers and ensure smooth transition to delivery teams.</li><li>Drive AMC renewals and manage customer lifecycle success.</li><li>Ensure NPS tracking, feedback analysis, and issue resolution.</li></ul><div></div><div><b><br>
Account Strategy</b><br>
</div><ul><li>Drive account retention and risk analysis to ensure long-term stability.</li><li>Identify and pursue growth opportunities through ECNB, upselling, and cross-selling.</li><li>Initiate and manage growth-related change requests in collaboration with delivery and business teams.</li><li>Develop and execute account strategies that align with customer objectives and organizational goals.</li></ul><div></div><div><b><br>
Nurture Customer Relationships</b><br>
</div><ul><li>Build trust-based relationships through consistent communication and engagement.</li><li>Understand customer requirements, business objectives, and operational challenges.</li><li>Serve as the key liaison between customer stakeholders and internal teams to ensure satisfaction and value delivery.</li></ul><div></div><div><b><br>
Contract &amp; Financial Governance</b><br>
</div><ul><li>Manage and track AMC renewals, aging, and payment follow-ups.</li><li>Oversee AMC contracts and related addendums.</li><li>Drive Escrow renewals or initiate new ones as required.</li><li>Manage contractual renewals for expiring agreements, ensuring continuity.</li><li>Maintain and update the customer dashboard with account status, renewals, and financial insights.</li><li>Ensure compliance and accuracy in all aspects of contract management and governance.</li></ul><div></div><div><b><br>
Delivery &amp; Program Excellence</b><br>
</div><ul><li>Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.</li><li>Oversee project financials, cost tracking, and profitability.</li><li>Plan and monitor team utilization across projects.</li><li>Ensure seamless execution through coordination with internal teams and external stakeholders.</li><li>Support vendor management, procurement, and contract negotiations.</li><li>Track and report program progress using Microsoft Project (MSP) and related tools.</li></ul><div></div><div><b><br>
Growth &amp; Expansion</b><br>
</div><ul><li>Identify opportunities for account expansion and connect elevation.</li><li>Drive reference ability, customer testimonials, and case study participation.</li><li>Collaborate with business and delivery leadership to create growth plans for strategic accounts.</li></ul><p><br>
Requirements</p><div><b>
Qualifications
</b><br>
</div><ul><li>Bachelor&rsquo;s degree in engineering, Computer Science, Marketing, or related field.</li><li>MBA/PGDBM (Sales / Marketing) preferred , PMP certification preferred.</li></ul><div></div><div><b><br>
Skills:</b><br>
</div><ul><li>14 to 18 years of overall experience, with strong exposure to Customer Relationship Management.</li><li>Proven experience managing large enterprise accounts</li><li>Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking.</li><li>Strong skills in stakeholder management, contract governance, and vendor oversight.</li><li>Proficiency in Microsoft Project (MSP) and related tracking tools.</li><li>PMP certification preferred.</li><li>Excellent leadership, mentoring, and communication skills.</li><li>Ability to work independently while fostering collaboration across cross-functional teams.</li></ul><div></div><p><br>
Benefits</p><div>
Future Career Progression: Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.</div></div></div><p></p>
<br><div><p>Job Information</p>
<ul><div><p>Job Opening ID</p>
<div>NUCLEUS_1795
</div></div><div><p>Business Unit Name</p>
<div>NEO SALES MEA
</div></div><div><p>Job Type</p>
<div>Permanent
</div></div><div><p>Grade</p>
<div>9
</div></div><div><p>Date Opened</p>
<div>11/11/2025
</div></div><div><p>Number of Positions</p>
<div>1
</div></div><div><p>Industry</p>
<div>Product
</div></div><div><p>City</p>
<div>DUBAI
</div></div><div><p>Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div><div><p>Postal Code</p>
<div>337-1500</div></div></ul></div>

Account Management- Manager

Yami

<p>Mandarin and<b>About Yami:</b></p><p>Founded in 2013, Yami&rsquo;s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine&rsquo;s fastest growing start-up on the &rdquo;Inc. 500 List.&rdquo;, we&rsquo;re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.</p><p><b>Benefits &amp; Compensation:</b></p><ul><li>401(k) matching</li><li>Health insurance</li><li>Vision insurance</li><li>Paid time off (PTO): vacation, sick, and holidays</li><li>On-site gym and game rooms</li><li>Employee discount</li><li>Coffee and snacks</li></ul><p><b>Job Summary:</b></p><p><b>Job Summary: </b>This Senior Account Specialist role blends key account management, business development, and marketplace optimization. You&rsquo;ll manage high-impact sellers, drive their growth through data insights and operational improvements, and collaborate across teams to enhance tools, logistics, and processes. The ideal candidate has hands-on experience with major e-commerce marketplaces, strong analytical and relationship management skills, and a passion for driving results in a fast-paced environment.</p><p><b>Job Responsibilities:</b></p><p>1. Account Management &amp; Growth</p><ul><li>Manage and grow relationships with key marketplace sellers, driving performance, compliance, and engagement through data-driven insights on pricing, promotions, and operations.</li></ul><p>2. Marketplace Optimization</p><ul><li>Apply knowledge of major e-commerce platforms to improve marketplace tools, processes, and the overall seller experience.</li><li>Support the development of scalable frameworks, SOPs, and best practices that enhance operational efficiency.</li></ul><p>3. Cross-Functional Collaboration</p><ul><li>Collaborate with product, marketing, and logistics teams to inform system enhancements, incentive programs, and campaigns that boost seller growth and platform performance.</li><li>Share seller insights and performance data to guide product and policy decisions across teams.</li></ul><p><b>Qualifications and Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Supply Chain, or a related field</li><li>.2+ years of experience working at or with a major e-commerce marketplace in account management, seller operations, or marketplace strategy.</li><li>Deep understanding of marketplace ecosystems, including seller lifecycle management, fulfillment, and performance optimization.</li><li>Proven ability to analyze platform data and insights to develop actionable growth strategies, supported by strong problem-solving and relationship management skills.</li><li>Excellent communication and relationship management skills.</li><li>Self-motivated, adaptable, and able to thrive in a fast-paced environment.</li><li>Proficient in Mandarin and English communication</li></ul><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you currently require, or anticipate needing, visa sponsorship to work in the U.S. now or in the future?</li></ul><p>Experience:</p><ul><li>Account management: 2 years (Required)</li><li>E-commerce: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Mandarin (Required)</li><li>English (Required)</li></ul><p>Ability to Commute:</p><ul><li>Brea, CA 92821 (Required)</li></ul><p>Work Location: In person</p>

Account Management Manager

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