account management lead

koinz

<div><p><b>Koinz </b>is Saudi Arabia&rsquo;s leading social food ordering experience &mdash; the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle.<br>
<br>
With 2.7M+ signups, Koinz is more than a loyalty app &mdash; it&rsquo;s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social.<br>
<br>
<b>Your mission is</b> shaping own the end-to-end success of Koinz's brand partners &mdash; from activation through to sustained GMV growth and loyalty program performance.</p><p><b><br>
What You&rsquo;ll Own</b></p><ul><li>
Identify and develop new revenue streams within the merchant portfolio including upsell opportunities, premium programme tiers, and commercial partnerships that extend beyond the core platform offering</li><li>
Conduct structured, data-driven analysis of merchant behaviour, category trends, and portfolio performance.</li><li>
Define and maintain the merchant performance framework, including success metrics, health scoring, and intervention protocols</li><li>
Drive GMV growth across the brand portfolio through loyalty programme optimisation, campaign activation, and pickup order volume improvement</li><li>
Monitor portfolio health through a structured performance dashboard and lead escalation processes for at-risk accounts</li><li>
Lead and coach two Account Management teams.</li><li>
Establish team targets aligned to company GMV and retention objective</li><li>
Conduct regular pipeline reviews and performance rhythms across the account management function</li><li>
Partner with Product to channel merchant feedback into platform development priorities</li><li>
Coordinate with Sales and BD to ensure a structured brand onboarding and account handover process</li></ul><b>
Who You Are</b><ul><li>
8+ years of experience in account management or commercial operations within a technology platform or marketplace</li><li>
Minimum 2&ndash;3 years in a people management capacity, with demonstrated experience leading team leads or managers</li><li>
Proven record of driving measurable commercial growth across a managed portfolio</li><li>
Experience in F&amp;B, retail, or loyalty platforms is an advantage</li></ul><br>
<p>
</p><p>NY8BRWAzlK</p></div>

Merchant Performance Manager

Uber

<div><b>About the Role</b>
<br>
<br>
Our team is at the heart of our effort to make Uber an application adopted and loved by the people who matter in the cities we serve, now and in the future. We are on the front line regarding shaping regulation, defending our vision of urban mobility, forging strategic partnerships, and celebrating cities.
<br>
<br>
As a <b>Business Development Team Lead</b>, you will play a critical role in leading the expansion of Uber's activities and the elevation of its profile within your region. You will lead a high-performing team of coordinators, serving as a strategic interface between supply channels, internal stakeholders, and business partners. This role is particularly rewarding and requires a nuanced, sophisticated approach to navigate the intricate market dynamics of MENA.
<br>
<br>
<b>What You Will Do</b>
<ul><li>Communicate and set clear expectations with team members
</li><li>Coach and develop sales agents
</li><li>Understand local Ops strategies and ensure team operations are aligned to maximize impact
</li><li>Drive strategic plans to improve team performance
</li><li>Work with stakeholders in Ops and Sales for reviewing output and pushing sales strategy/tactics down to CommOps team
</li></ul><b>Basic Qualifications</b>
<ul><li>4+ years of sales or account management experience (For External Candidate)</li><li>
2+ years of sales or account management experience (For Internal Candidate)</li><li>
At least 1 year of people management experience
</li><li>Fluency in both <b>Arabic</b> and <b>English</b>
</li><li>People development and coaching experience in team environment
</li><li>Strong communication, problem-solving, and prioritization skills with ability to manage through ambiguity
</li></ul><b>Preferred Qualifications</b>
<ul><li>Experience in B2B/B2C sales environments
</li><li>Experience in project management
</li><li>Strong analytical skills
</li><li>Effective stakeholder management skills
</li><li>High level of ownership and accountability</li></ul></div>

Growth & Expansion Team Lead

Fresha

<div><div><div><b>The AI-powered OS </b><b>for beauty,
</b></div><div><b>wellness </b><b>and self-care</b></div>
<div><br>
<b>About Fresha</b><br>
<br>
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br>
<br>
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br>
<br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div>
</div><div>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div>
<div></div>
<div>Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div>
<div></div>
<div>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</div><div></div><div><b><br>
Role Overview</b></div>
<div></div>
<div>We&rsquo;re looking for an outstanding General Manager to take full ownership of our MEA business which is one of the most exciting and commercially important regions at Fresha. This is a senior leadership role where you&rsquo;ll be trusted to shape strategy, drive performance and lead a growing team to new levels of success.</div>
<div></div>
<div>You&rsquo;ll report directly to the CEO and work closely with senior leaders across the company. From setting the commercial vision to executing day-to-day operations, you&rsquo;ll be at the centre of it all - accountable for delivering results and building a high-performing, highly motivated team.</div>
<div></div>
<div>This is a role for someone who thrives on both strategy and execution. You&rsquo;ll bring structure, pace and clarity, create a culture built on ownership and high standards, and lead with energy, purpose and visibility. If you&rsquo;re ready to take on a true leadership challenge in a fast-scaling tech business, this is your opportunity.</div>
<h3 class="jobSectionHeader"><b>Sales Leadership and Culture Building</b></h3><ul>
<li>Lead a high-performing MEA Business Development and Account Management team</li>
<li>Build an elite sales culture grounded in ownership, accountability and performance</li>
<li>Establish clear team rituals that drive motivation and consistency</li>
</ul><h3 class="jobSectionHeader"><b>Team Structuring and Scaling</b></h3><ul>
<li>Design and scale the MEA commercial team structure, including hiring and managing through managers</li>
<li>Implement performance frameworks, operating rhythms, and clear accountability measures</li>
<li>Create conditions for others to lead and grow, rather than relying solely on ICs</li>
</ul><h3 class="jobSectionHeader"><b>Commercial Strategy and Execution</b></h3><ul>
<li>Define and execute the go-to-market strategy for the MEA, aligned with company priorities</li>
<li>Act on market feedback and business performance to adjust plans and identify opportunities</li>
<li>Own the sales funnel from prospecting through activation and retention, using tools like HubSpot to manage forecasting and pipeline</li>
</ul><h3 class="jobSectionHeader"><b>Stakeholder Management and Influence</b></h3><ul>
<li>Act as the voice of the MEA region within the business, ensuring local context is well understood</li>
<li>Collaborate with cross-functional teams to shape campaigns, products and initiatives that drive partner success</li>
<li>Communicate with clarity, challenge constructively and lead through authenticity</li>
</ul><h3 class="jobSectionHeader"><b>Hands-On Leadership</b></h3><ul>
<li>Lead from the front: join calls, support negotiations, and coach team members through challenges</li>
<li>Set a tone of urgency, high standards, and practical support &mdash; visible, approachable and grounded in action</li>
<li>Celebrate wins, course-correct when needed, and hold the team to high expectations</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For</b></h3><ul>
<li>Senior leadership experience within a SaaS, marketplace or technology business</li>
<li>Proven track record of managing and scaling commercial teams, including managing through managers</li>
<li>Experience leading sales and account management functions in SMB-focused environments</li>
<li>Skilled at using performance data to guide decisions, track progress and motivate teams</li>
<li>Structured and strategic, with the ability to balance long-term planning and near-term delivery</li>
<li>Clear and direct communicator who leads with purpose and clarity</li>
<li>Comfortable being hands-on &mdash; from coaching teams to joining partner calls when needed</li>
<li>Embraces a &ldquo;work hard, play hard&rdquo; environment with high expectations and strong team spirit</li>
</ul><h3 class="jobSectionHeader"><b>Interview Process</b></h3><div>
<ul><li>Screen Call - Video-call with Talent Team (30 - 45 mins)</li>
<li>1st Stage - Video-call with VP of Revenue Operations (45 mins)</li>
<li>2nd Stage - Video-call presentation with Leadership team (90 mins)</li>
<li>Final Stage - Video Call with C-Suite</li>
</ul>
<div></div><div>We aim to complete the entire interview process and deliver feedback within 4 weeks</div>
<div></div>
<div>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe</div>
</div><div><b>Inclusive workforce
</b></div>
<div></div><div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div>
<div></div>
<div>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div>
<div></div>
<div>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div>
<div></div>
<div>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

General Manager - Commercial (MEA)

Deliveroo

<div>
 <strong>
  Mid Market Team Lead &ndash; Dubai
  <br/>
  <br/>
 </strong>
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo&rsquo;s marketplace&mdash;shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand&mdash;this is the team for you.
 <br/>
 <br/>
 We&rsquo;re looking for a
 <strong>
  Mid Market Team Lead
 </strong>
 to join our
 <strong>
  Dubai
 </strong>
 team. In this role, you&rsquo;ll help us grow and support our mid-market restaurant partners&mdash;from local gems to national chains&mdash;by leading a high-performing team of consultants who use data to drive partner success.
 <br/>
 <br/>
 Get to know our Commercial team &mdash; what drives us, how we work, and what you can expect.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 You&rsquo;ll be joining the
 <strong>
  Account Management
 </strong>
 team. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our partners.
 <br/>
 <br/>
 <strong>
  Here&rsquo;s What Your Day-to-day Might Look Like
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and Coach: Manage and develop a team of Account Managers, setting clear priorities and performance expectations to help them reach their full potential.
  </li>
  <li>
   Segment Strategy: Define and own the growth strategy for the Mid Market segment, identifying risks and opportunities to stay ahead of the curve.
  </li>
  <li>
   Commercial Negotiation: Get hands-on with top-tier or complex partner negotiations, ensuring we secure the best outcomes for both Deliveroo and our partners.
  </li>
  <li>
   Drive Tool Adoption: Empower your team to sell and implement Deliveroo&rsquo;s suite of tools and features to help partners optimise their business.
  </li>
  <li>
   Operational Excellence: Drive consistency across your portfolio through regular performance reviews and the scaling of best practices across the team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  What You&rsquo;ll Need to Thrive
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leadership Experience: Significant experience in a commercial role, including a proven track record of managing and developing complex teams.
  </li>
  <li>
   Market Expertise: A strong understanding of restaurant marketplace dynamics and the drivers that lead to partner growth.
  </li>
  <li>
   Commercial Acumen: A sharp commercial mindset with the ability to guide high-level negotiations and strategic growth discussions.
  </li>
  <li>
   Data-Led Decision Making: A highly analytical approach to performance management, using data to inform segment-wide decisions.
  </li>
  <li>
   Stakeholder Management: Exceptional communication skills with the ability to influence cross-functional teams and external partners at all levels.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience operating within the UAE or Middle East restaurant and food-tech landscape.
  </li>
  <li>
   A background in scaling sales or account management processes in a high-growth environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 <br/>
 <br/>
 🔧
 <strong>
  Make a visible impact every day
  <br/>
  <br/>
 </strong>
 Your work directly improves experiences for customers, partners and riders.
 <br/>
 <br/>
 🌱
 <strong>
  Learn fast in an entrepreneurial environment
  <br/>
  <br/>
 </strong>
 Work close to the market with autonomy, pace and real responsibility.
 <br/>
 <br/>
 🧠
 <strong>
  Build a career, not just a role
  <br/>
  <br/>
 </strong>
 Stretch yourself, develop new skills and grow as the business evolves.
 <br/>
 <br/>
 🌎
 <strong>
  Deliver together in an inclusive culture
  <br/>
  <br/>
 </strong>
 Collaborative, values-driven teams that support how you work best.
 <br/>
 <br/>
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 <br/>
 <br/>
 <strong>
  Our Global Structure
  <br/>
  <br/>
 </strong>
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 <br/>
 <br/>
 <strong>
  Diversity, Equity and Inclusion
  <br/>
  <br/>
 </strong>
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 <br/>
 <br/>
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 <br/>
 <br/>
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 <br/>
 <br/>
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>


Mid Market Team Lead - Dubai

<p></p><div><p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo&rsquo;s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.</p><p></p><p><b>
The Role</b></p><p>
We&rsquo;re looking for a Head of Account Management to join our Kuwait team. In this role, you&rsquo;ll be leading Deliveroo&rsquo;s Account Management team, tasked with managing Kuwait&rsquo;s best restaurants and chains, and developing the partnerships we have with restaurant partners. You will be joining one of the fastest-growing start-ups globally, surrounded by a top-notch team of enthusiastic self-starters who are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.</p><p>
This role requires an aggressive sales individual who can build solid relationships with all types of personalities in the F&amp;B industry. It will also require the person to be able to lead, develop, mentor, and coach a large team of managers and associates. Ultimately, this person is responsible for maintaining and expanding our market leadership and solidifying our restaurant relationships.</p><p></p><p><b>
What You'll Be Doing</b></p><p>
Here&rsquo;s what your day-to-day might look like:</p><ul><li><p>
Lead our Account Management strategy in Kuwait</p></li><li><p>
Facilitate and lead meetings with high-profile F&amp;B groups for new business, renegotiations, or relationship management;</p></li><li><p>
Own relationships with key restaurant industry stakeholders, with a focus on building relationships and increasing profitability</p></li><li><p>
Build up Deliveroo&rsquo;s image and reputation as an established and valued leader in the Kuwaiti F&amp;B industry</p></li><li><p>
Managing a large portfolio of restaurants, driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential</p></li><li><p>
Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)</p></li><li><p>
Manage a team of talented account managers</p></li><li><p>
Motivate the team to meet aggressive targets</p></li><li><p>
Represent Deliveroo in F&amp;B industry events</p></li><li><p>
Adhere to internal processes to streamline administrative support</p></li><li><p>
Build up Deliveroo&rsquo;s image and reputation as an established and valued leader in Kuwait&rsquo;s F&amp;B industry.</p></li></ul><p></p><p><b>
What You'll Need to Thrive</b></p><p>
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><ul><li><p>
5+ years of work experience</p></li><li><p>
You&rsquo;ll be a self-starter, capable of driving yourself to your team's targets.</p></li><li><p>
Strong analytical and organisational skills</p></li><li><p>
Strong sales skills and track record of account management success</p></li><li><p>
History of exceeding revenue targets</p></li><li><p>
Recent experience leading a team</p></li><li><p>
Strong knowledge of the restaurant industry is a plus</p></li><li><p>
Experience in a high-growth business environment or start-up is a plus</p></li><li><p>
You must be outgoing and a strong communicator, whether face-to-face, through phone, or via email</p></li><li><p>
Excellent attention to detail</p></li><li><p>
Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practices</p></li><li><p>
Fluent in English and Arabic</p></li></ul><p></p><p><b>
Why Join Us?</b></p><p>
At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.</p><p>
We&rsquo;re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p><p></p><p><b>
Make a visible impact every day</b><br>
Your work directly improves experiences for customers, partners and riders.</p><p><br>
<b>Learn fast in an entrepreneurial environment</b><br>
Work close to the market with autonomy, pace and real responsibility.</p><p><b><br>
Build a career, not just a role</b><br>
Stretch yourself, develop new skills and grow as the business evolves.</p><p><b><br>
Deliver together in an inclusive culture</b><br>
Collaborative, values-driven teams that support how you work best.</p><p>
We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire <b>here.</b></p><p></p><p><b>
Our Global Structure</b></p><p>
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.</p><p></p><p><b>
Diversity, Equity and Inclusion</b></p><p>
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.</p><p>
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p><p>
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.</p><p>
If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!</p></div>

Head of Account Management - Kuwait (Maternity Cover)

Datalab USA

<div><div><b>Job Overview:</b></div>
<div>The Account Manager will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.</div>
<div></div>
<div><b>Key Responsibilities:</b></div>
<ul><li> Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results</li></ul>
<ul><li> Leading strategic client meetings and quarterly business reviews</li></ul>
<ul><li> Interpret and lead client discussions on results and results trending</li></ul>
<ul><li> Drive business by ensuring key program goals are met</li></ul>
<ul><li> Take responsibility for strategy, accurate, and timely program execution</li></ul>
<ul><li> Establish and maintain account profitability, manage internal financial data and forecast as required</li></ul>
<ul><li> Understand, lead and/or manage account development and growth opportunities</li></ul>
<ul><li> Lead and mentor a team for successful career growth.</li></ul>
<div></div>
<div><b>Requirements skills and Qualifications:</b></div>
<ul><li> Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing</li></ul>
<ul><li> 5+ years of client services/account management</li></ul>
<ul><li> 5+ years direct marketing experience</li></ul>
<ul><li> Analytically minded, specifically comfortable with data, response metrics and trends</li></ul>
<ul><li> Excellent written and verbal communication skills</li></ul>
<ul><li> Ability to analyze problems and produce a viable solution</li></ul>
<ul><li> Bachelor's degree required. Technology and math backgrounds a plus</li></ul>
<ul><li> Experience with test planning and use cases</li></ul>
<ul><li> Ability to lead and coordinate people and activities throughout a full solution lifecycle</li></ul>
<div></div>
<div><b>*No sponsorship available for this role*</b></div>
<div><b>**Candidate must be local to Westminster, CO**</b></div>
<div>The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as years of relevant experience, qualifications, skill level, competencies, the scope and responsibilities of the role</div>
<div>401K</div>
<div>PTO</div>
<div>Healthcare option</div>
<div></div>
<div>Application Deadline: April 7th 2026</div></div>

Account Manager - Client Services Database Marketing

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  <br/>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
 </strong>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Strategic Portfolio Mastery:
   </strong>
   Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   <strong>
    Executive-Level Alliances:
   </strong>
   Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   <strong>
    Operational &amp; Project Architecture:
   </strong>
   Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
   <strong>
    optimize the frameworks
   </strong>
   that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   <strong>
    Predictive Analytics &amp; Storytelling:
   </strong>
   Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   <strong>
    Mentorship &amp; Team Scaling:
   </strong>
   As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   <strong>
    High-Stakes Negotiation:
   </strong>
   Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   <strong>
    2&ndash;5+ years
   </strong>
   of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   <strong>
    Commercial Expertise:
   </strong>
   A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   <strong>
    Advanced Analytical Rigor:
   </strong>
   Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   <strong>
    Influential Communication:
   </strong>
   Exceptional negotiation and presentation skills in both
   <strong>
    Arabic and English
   </strong>
   , with the ability to influence C-level stakeholders.
  </li>
  <li>
   <strong>
    Leadership Qualities:
   </strong>
   Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
 </strong>
 <ul>
  <li>
   Deep expertise in the
   <strong>
    KSA retail and e-commerce landscape
   </strong>
   .
  </li>
  <li>
   Experience in
   <strong>
    process automation
   </strong>
   or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Account Management Specialist

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