account management specialist

Press Ganey

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul>
This position is 100% remote but will only be considering applicants from Eastern and Central standard time zones.
The Account Management Support Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client&rsquo;s partnership with Press Ganey. With expertise in Press Ganey software applications and business procedures, they are responsible for supporting Delivery Specialists in gathering client specific requirements and product configuration. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements. 
 
Duties and Responsibilities:<ul><li>
Work with Implementation team to address client data, surveying, and reporting requests</li><li>
Use software tools to configure, test and validate all member experience products</li><li>
Responsible for client support throughout the implementation or on-going support cycle</li><li>
Prioritize workload and manage timelines to meet client target dates for projects and implementations</li><li>
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests</li><li>
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed</li><li>
Serve as first level support for QC efforts</li><li>
Support other department initiatives, as needed</li><li>
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.</li></ul> 
Qualifications:<ul><li>
1-2 years of relevant experience in information technology, health care, project management or operations role</li><li>
Excellent written and verbal communication skills are required</li><li>
Working knowledge of technical concepts (such as software, databases, data imports, and APIs)</li><li>
Excellent analytical, organization and problem-solving skills</li><li>
Strong attention to detail</li><li>
The ability to remain up-to-date with the latest software developments</li><li>
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)</li><li>
Ability to handle stressful situations</li><li>
Knowledge of Health Plans and member experience is preferred</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree in a related field is preferred but not required.</li></ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected hourly range for this position is $17.79 p/h to $26.92 p/h. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Account Management Support Specialist

Ultimate Staffing

<div>
 
 
 About the Role
 
 
 
 
 
 
 This role provides essential support to both sales and accounting functions, ensuring accurate customer account setup, order processing, timely invoicing, and efficient portal management. You'll also assist with accounts receivable collections and provide backup for B2B customer service and administrative tasks.
 
 This position works closely with cross-functional teams and serves as the first point of contact at the front desk.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Set up and maintain customer accounts in the ERP system with accuracy and completeness.
 </li>
 <li>
 Generate and upload daily invoices to customer portals; manage multiple vendor-facing portals for invoicing and purchase orders.
 </li>
 <li>
 Assist with B2B customer service, collections, and provide support for purchasing and accounts payable as needed.
 </li>
 <li>
 Perform sales order entry and order tracking via phone, email, and fax.
 </li>
 <li>
 Apply advanced payments and credit holds when appropriate.
 </li>
 <li>
 Maintain organized filing of sales orders and related documentation.
 </li>
 <li>
 Handle receptionist duties, including answering phones (minimal foot traffic ensures limited distractions).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years of experience entering sales orders and accounting documents into an ERP system and resolving discrepancies.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Prior experience in sales support highly desired; experience with MRP/ERP systems preferred (Made-to-Manage experience is a plus).
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Ability to multitask, meet deadlines, and maintain exceptional attention to detail.
 </li>
 <li>
 Professional demeanor and proven team player with a customer-focused mindset.
 </li>
 </ul>
 
 
 
 
 
 Additional Information
 
 
 <ul>
 <li>
 
 Pay Range:
 
 $24-$29/hour
 </li>
 <li>
 
 Schedule:
 
 Monday-Friday, 8:00 AM-4:30 PM
 </li>
 <li>
 
 Location:
 
 100% in-office (Eagan, MN)
 </li>
 <li>
 
 Employment Type:
 
 Direct Hire
 </li>
 </ul>
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
</div>

Customer Account & Order Management Specialist

TALENTMATE

<div>
 
 Job Description
 
 
 
 The Key Account Specialist is a critical role focused on managing and developing relationships with our company's most important clients. As a Key Account Specialist, you'll be responsible for ensuring client satisfaction, driving sales growth, and acting as the primary point of contact for key accounts. This position requires excellent communication and negotiation skills, as well as the ability to understand and align client needs with our business objectives. You will collaborate with various departments, including sales, marketing, and customer service, to deliver tailored solutions and superior service to our key clients. If you are a detail-oriented, proactive, and results-driven professional with a passion for building and maintaining strong client relationships, this role is for you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain relationships with the company's most important accounts.
 </li>
 <li>
 Serve as the primary point of contact for all key account-related inquiries.
 </li>
 <li>
 Collaborate with internal teams to create customized solutions for key clients.
 </li>
 <li>
 Identify new business opportunities within existing key accounts.
 </li>
 <li>
 Develop and implement strategies to increase sales and profitability.
 </li>
 <li>
 Conduct regular reviews with clients to assess satisfaction and uncover needs.
 </li>
 <li>
 Coordinate with the customer service team to quickly resolve client issues.
 </li>
 <li>
 Monitor account performance, providing feedback to management on trends.
 </li>
 <li>
 Prepare and present regular reports on account status and progress.
 </li>
 <li>
 Ensure compliance with company policies and industry regulations during account management.
 </li>
 <li>
 Utilize CRM software to track client interactions and update account information.
 </li>
 <li>
 Attend industry events and networking sessions to enhance client relationships.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field required.
 </li>
 <li>
 At least three years of experience in account management or sales roles.
 </li>
 <li>
 Proven track record of managing key accounts and achieving sales targets.
 </li>
 <li>
 Exceptional communication and negotiation skills are essential for success.
 </li>
 <li>
 Strong analytical skills with the ability to evaluate and solve complex problems.
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite is required.
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and meet deadlines.
 </li>
 <li>
 Willingness to travel to meet with clients and attend industry events.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Sales Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Key Account Specialist 19M26

Etisalat

<div><div>EBU Handover Specialist.Corporate Sales - (2600001M)</div><div>
Description<div>
</div><div>
<div></div><div><div><div><li>Conduct daily outbound calls to check the reliability of customers data after 3 monthly paid bills.</li> 
<li>Ensure customer is fully aware of the account status.</li> 
<li>Ensure smooth handover to the base management team.</li> 
<li>Ensure the reliability of customers data.</li> 
<li>Account Cleansing from unhealthy accounts &amp; fake Activations.</li> 
<li>Build and maintain relationships with potential customers, understand their needs and provide</li> 
comprehensive solutions to meet these needsEnsure delivering an ultimate customer experience. 
<li>Act as a focal point between sales team &amp; designated clients with regard to handover process form</li> 
sales acquisition to base management. 
<li>Send monthly report to the concerned stakeholders with the suspicious accounts and action</li> 
needed. 
<li>Create customer profile and update customer information.</li> 
<li>Ensuring Company policy &amp; procedures are being followed &amp; correctly implemented.</li> 
<li>Scripts, knowledge, reference sources meet customer expectations ensuring its compatibility with</li> 
Etisalat strategy. 
<li>Worked closely with quality Sr. Supervisor to provide analysis and reporting on current and</li> 
generated, reviewed and distributed weekly and monthly dashboard reports to Enterprise 
management's team.</div>
</div> 
</div></div></div><div></div><div>Qualifications<div>
</div><div>
<div></div><div><div><div>Essential 
Knowledge: 
<li>Excellent Communication Skills</li> 
<li>MS Excel</li> 
<li>Reporting Skills</li> 
Education: 
<li>Bachelor Degree in any discipline.</li> 
Language Proficiency: 
<li>Good in spoken &amp; written English &amp; Arabic language is required</li> 
Problem Solving: 
<li>Defining the problem</li> 
<li>Generating reports</li> 
<li>recommending solution</li> 
Skills &amp; Abilities: 
<li>Listening &amp; reporting Skills</li> 
Desirable 
N/A 
Experience: 
Essential 
Prior Work Experience: 
<li>Minimum 0-1 years' experience in relevant job.</li></div>
</div> 
</div></div></div><div></div><div>Job: Specialist</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 15/Mar/2026, 7:47:42 AM</div></div>

EBU Handover Specialist.Corporate Sales

Spear Education

<div>Customer &amp; Billing Specialist
<ul><li>Remote or Hybrid (Scottsdale, AZ)</li><li>Competitive pay ($22-24/hour, DOE) | Full benefits | Flexible time off</li></ul>

Be the reason customers stay.

Spear Education is seeking a Customer &amp; Billing Specialist who can turn complex billing issues and critical customer moments into long-term loyalty. This role is a key partner to our Customer Success team&mdash;owning billing accuracy, resolving customer challenges, and helping us deliver an experience that keeps customers engaged and committed.

If you&rsquo;re someone who can combine empathy, attention to detail, and problem-solving -and you&rsquo;re comfortable navigating both billing conversations and retention moments - this is where you&rsquo;ll thrive.

What You&rsquo;ll Own

Customer Retention &amp; Experience
<ul>
<li>Support Customer Success in achieving 90% customer retention</li>
<li>Manage cancellation requests with curiosity and care&mdash;identifying root causes and retaining at least 30% of at-risk customers</li>
<li>Turn challenging customer interactions into positive, trust-building experiences</li>
<li>Follow through to ensure every issue reaches full resolution - even across teams</li>
</ul>
Billing &amp; Account Management
<ul>
<li>Proactively monitor accounts with open invoices due to expired or invalid payment methods</li>
<li>Conduct outbound outreach to resolve billing issues and update payment information</li>
<li>Guide customers through updating credit cards and account details with clear, simple instructions</li>
<li>Ensure accuracy across contracts, pricing, and billing records</li>
</ul>
Customer Support &amp; Technical Coordination
<ul>
<li>Respond to customer inquiries (phone, email, chat) with speed, accuracy, and professionalism</li>
<li>Troubleshoot common platform issues, including supporting customers or their web teams with embedding videos and images</li>
<li>Reduce technical barriers so customers can fully utilize products and services</li>
<li>Accurately log all interactions in CRM and follow established processes</li>
<li>Partner with your team to ensure support tickets are resolved within 96 hours</li>
</ul>
Resolution Ownership &amp; Communication
<ul>
<li>Ensure timely and accurate resolution of customer issues from start to finish</li>
<li>Communicate updates, outages, and resolutions clearly to both internal and external stakeholders</li>
<li>Escalate issues appropriately while maintaining ownership of the customer experience</li>
<li>Follow up proactively to confirm resolution and satisfaction</li>
</ul>
What Success Looks Like
<ul>
<li>Customers stay - even when they were considering leaving</li>
<li>Billing issues are resolved quickly and accurately the first time</li>
<li>No customer feels lost, ignored, or bounced between teams</li>
<li>You create a seamless, low-friction experience that builds long-term loyalty</li>
</ul>
What You Bring
<ul>
<li>Experience in customer support, billing, account management, or similar roles</li>
<li>Strong communication skills - you&rsquo;re clear, calm, and confident in any situation</li>
<li>High attention to detail and pride in getting things right the first time</li>
<li>Ability to navigate both customer conversations and light technical troubleshooting</li>
<li>A proactive, solutions-oriented mindset</li>
</ul>
Why Join Us?
<ul>
<li>Direct impact on customer retention and business growth</li>
<li>A collaborative, supportive team that values both people and performance</li>
<li>Opportunity to grow across Customer Success, billing, and operations</li>
<li>Flexibility to work remote or hybrid</li>
</ul>
If you enjoy solving problems, building trust, and playing a meaningful role in the customer experience - we&rsquo;d love to meet you.</div>

Customer and Billing Specialist

UniTriTeam

<div>Accounting &amp; Contracts Specialist &ndash; UniTriTeam

Location: Remote

Schedule: Full-Time | 6:00 AM &ndash; 3:00 PM PST

Reports to: Founders / Executive Leadership

About UniTriTeam

UniTriTeam is a fast-growing professional services and consulting firm that helps

organizations scale through people, process, and technology. Strong financial operations

and contract discipline are critical to our success and client experience. 


Role Overview

The Accounting &amp; Contracts Specialist is responsible for managing the full lifecycle of

contracts and invoicing, ensuring accuracy, compliance, and seamless communication with

both internal stakeholders and external clients. This role tightly integrates contract creation

with billing, accounts receivable, and financial reporting. 


Key Responsibilities
<ul><li>Own QuickBooks Online end-to-end: invoicing, AR/AP, bank reconciliations, journal</li></ul>

entries, month-end close
<ul><li>Conduct monthly financial reviews and prepare leadership-ready summaries</li></ul>
<ul><li>Responsible for the creation of all financial statements</li></ul>
<ul><li>Manage client invoicing and ensure invoices align with contract terms</li></ul>
<ul><li>Draft, manage, and maintain contracts, SOWs, amendments, and renewals</li></ul>
<ul><li>Own the contract-to-cash lifecycle</li></ul>
<ul><li>Serve as client-facing contact for invoicing and contract questions</li></ul>
<ul><li>Liaison with external CPA for monthly, quarterly, and year-end reporting and tax support</li></ul>
<ul><li>Maintain access to bank accounts and oversee cash activity</li></ul>
<ul><li>Identify and implement process improvements</li></ul> 


Qualifications
<ul><li>Bachelor's degree in Accounting</li></ul>
<ul><li>Minimum 3 years of hands-on QuickBooks experience</li></ul>
<ul><li>Experience with invoicing, month-end close, AR/AP</li></ul>
<ul><li>Contract management experience strongly preferred</li></ul>
<ul><li>Excellent communication skills</li></ul>
<ul><li>Strong attention to detail and proactive mindset</li></ul>

Growth

This role offers significant growth opportunity as UniTriTeam scales.</div>

Accounting & Contracts Specialist – UniTriTeam

IPS (USA)

Account Management Executive &ndash; Construction Estimation (US Shift)Strong communicator? Confident with clients?Ready to manage US-based accounts in the construction industry?IPS Pakistan is looking for an Account Management Executive to support our Construction Estimation department and handle client coordination, sales support, and account management.What You&rsquo;ll Do:<ul><li>Manage US client accounts &amp; maintain long-term relationships</li></ul><ul><li>Coordinate between clients &amp; estimation team</li></ul><ul><li>Support sales follow-ups &amp; customer communication</li></ul><ul><li>Handle queries, project updates &amp; service concerns</li></ul><ul><li>Ensure timely delivery &amp; client satisfaction</li></ul>We&rsquo;re Looking For:<ul><li>Excellent English communication skills</li></ul><ul><li>Experience in account management / sales support / customer service</li></ul><ul><li>Confidence dealing with international clients</li></ul><ul><li>Strong coordination &amp; multitasking skills</li></ul><ul><li>Availability for US shift</li></ul>Compensation &amp; Benefits:<ul><li>Salary up to PKR 80,000</li></ul><ul><li>Commission + KPI-based incentives</li></ul><ul><li>Health insurance (IPD &amp; OPD)</li></ul><ul><li>Provident fund</li></ul><ul><li>Bi-annual &amp; annual increments</li></ul><ul><li>Fuel card</li></ul><ul><li>Subsidized meal</li></ul><ul><li>Recreational activities + in-house gym access</li></ul>US Shift | Onsite, Lahore, Feroze Pur Road near Qainchi StopIf you&rsquo;re relationship-driven and ready to grow in an international-facing role, this could be your next move.Interested candidates may DM or share their CV via WhatsApp at: +92 333 0778389.Job Type: Full-timePay: Rs65,000.00 - Rs80,000.00 per monthLocation:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Account Management Executive (Female)

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