account management specialist

Tabby | تابي

<div>
 
 Department:
 
 Account Management
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Noura Alrasheed
 
 
 
 Description
 
 
 
 As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 
 
 Key Responsibilities
 
 
 
 Client Relationship Management:
 
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 
 
 
 Leadership:
 
 The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
 
 
 
 Account Monitoring:
 
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 
 
 
 Upsell and x-sell:
 
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 
 
 
 Communication:
 
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.
 
 
 
 Problem Solving:
 
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 
 
 
 Product Knowledge:
 
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 
 
 
 Collaboration:
 
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 
 
 
 Documentation:
 
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 
 
 Skills, Knowledge &amp; Expertise
 
 
 
 Education:
 
 Bachelor's degree in business administration, Finance, Economics, or a related field.
 
 
 
 Language:
 
 Bilingual Arabic and English speakers are required.
 
 
 
 Communication Skills:
 
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 
 
 
 Interpersonal Skills:
 
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 
 
 
 Problem-Solving Abilities:
 
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 
 
 
 Leadership:
 
 The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
 
 
 
 Organisational Skills:
 
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 
 
 
 Cross-Functional Collaboration:
 
 Ability to work collaboratively in a team environment while working independently when necessary.
 
 
 
 Tech Savvy:
 
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 
 
 
 Interest in FinTech:
 
 A keen interest in financial technology and a desire to learn and grow within the industry.
</div>

Account Management Specialist

<div>
 
 
 Department:
 
 Account Management
 
 
 
 Location:
 
 KSA
 
 
 
 
 Description
 
 
 
 As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship Management:
 
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 
 
 
 Leadership:
 
 The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
 
 
 
 Account Monitoring:
 
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 
 
 
 Upsell and x-sell:
 
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 
 
 
 Communication:
 
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.
 
 
 
 Problem Solving:
 
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 
 
 
 Product Knowledge:
 
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 
 
 
 Collaboration:
 
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 
 
 Documentation:
 
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Education:
 
 Bachelor's degree in business administration, Finance, Economics, or a related field.
 
 
 
 Language:
 
 Bilingual Arabic and English speakers are required.
 
 
 
 Communication Skills:
 
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 
 
 
 Interpersonal Skills:
 
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 
 
 
 Problem-Solving Abilities:
 
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 
 
 
 Leadership:
 
 The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
 
 
 
 Organisational Skills:
 
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 
 
 
 Cross-Functional Collaboration:
 
 Ability to work collaboratively in a team environment while working independently when necessary.
 
 
 
 Tech Savvy:
 
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 
 
 
 Interest in FinTech:
 
 A keen interest in financial technology and a desire to learn and grow within the industry.
 
</div>

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 

Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div>
 
Leadership: The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div> 

Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div> 

Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div> 

Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.</div><div></div><div> 

Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div> 

Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div> 

Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.</div> 
<div></div>
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3><div> 

Education: Bachelor's degree in business administration, Finance, Economics, or a related field.</div><div></div><div> 

Language: Bilingual Arabic and English speakers are required.</div><div></div><div> 

Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div> 

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div> 

Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div>
 
Leadership: The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div> 

Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div> 

Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div> 

Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div> 

Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.</div> 
<div></div>
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Saudi Railway Company

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Provide dedicated support to assigned client accounts, addressing inquiries, issues, and requests.
 </li>
 <li>
 Ensure exceptional client service and satisfaction.
 </li>
 <li>
 Collaborate with the Sales team to assess client transportation requirements and preferences.
 </li>
 <li>
 Work with internal teams to develop customized solutions.
 </li>
 <li>
 Assist in resolving client concerns and issues promptly and effectively.
 </li>
 <li>
 Support the identification of opportunities to expand existing client accounts, such as offering additional services or solutions.
 </li>
 <li>
 Assist in revenue maximization efforts
 </li>
 <li>
 Assist in providing clients with regular updates, reports, and insights related to their transportation services.
 </li>
 <li>
 Gather client feedback and insights to enhance service quality and address areas of improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Accounting or finance.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 A minimum of 5 years of relevant experience.
 </li>
 </ul>
 
 
</div>

Freight Account Management Senior Specialist

Upscale Valley

Job Title: Online Bidder &ndash; Amazon Account Management SpecialistCompany: Upscale Valley Location: Remote Salary: 80K - 100K Timings:<ul><li>Monday to Friday: 6:00 PM &ndash; 2:00 AM</li><li>Saturday: 11:00 AM &ndash; 3:00 PM</li></ul>Job DescriptionUpscale Valley is looking for an experienced Online Bidder with strong technical expertise in Amazon Account Management. The ideal candidate must have a proven track record and a minimum of 3 years of experience in the same field.You should be well-versed in Amazon Private Label (PL), including PPC management, listing optimization, and complete A&ndash;Z account management. This role requires someone who can independently handle the full cycle of client acquisition and closing.Key Responsibilities<ul><li>Identify and bid on Amazon-related projects across various platforms.</li><li>Write professional and customized proposals to convert leads.</li><li>Conduct timely follow-ups and handle client communication.</li><li>Provide technical support related to Amazon PL, PPC, and account management.</li><li>Manage the entire process from initial interaction to contract closing.</li><li>Coordinate with the Operations team for smooth client onboarding.</li><li>Ensure high client satisfaction and maintain strong relationships.</li></ul>Requirements<ul><li>Minimum 3 years of professional experience in Amazon PL / PPC / A&ndash;Z Amazon Account Management.</li><li>Strong technical knowledge of Amazon Seller Central, PPC campaigns, listing creation &amp; optimization, keyword research, and troubleshooting.</li><li>Proven track record in closing Amazon-related clients through online bidding platforms.</li><li>Excellent communication, proposal writing, and negotiation skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: Remote

Online Bidder/Freelance Platform

ScanSource

<div>Summary: 
The Supplier Software Service Quoting Specialist It will work on major supplier line(s) where software and service quote and order requirements are heavy. The Supplier Software and Service Specialist will support the Sales Teams by creating quotes and helping with order questions. 


Essential Job Duties:
<ul>
<li>Work closely with Sales and Supplier(s) to prepare quotes for business partners</li>
<li>Manage a queue of incoming Software and Service quotes and order questions</li>
<li>Work closely with Supplier to manage quotes to business partners and end customers</li>
<li>Act as a focal point for software and service quoting for the assigned supplier line(s) within ScanSource</li>
<li>Work closely with ScanSource Technical Teams to ensure that quotes are appropriately created</li>
<li>Work with Sales teams to ensure all Supplier required information is collected, in order to process orders seamlessly and accurately</li>
<li>Ability to work in a team environment in which all is working towards a common goal.</li>
<li>Responsible for excellent customer service and responsiveness</li>
<li>Must be able to multitask in a high paced environment</li>
<li>Other duties as assigned</li></ul> 


Reporting Relationships:
<ul>
<li>Manager, Supplier Services</li></ul> 


Requirements:
<ul>
<li>High School/GED</li>
<li>Proficiency in computer usage, the Internet, the Microsoft Office suite of applications</li>
<li>Excellent organizational and time management skills.</li>
<li>Ability to work within a cooperative team environment, as well as, perform assignments independently</li>
<li>Excellent communication skills both written and verbal</li></ul> 


Preferred:
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience</li>
<li>Prior sales or account management experience</li>
<li>Salesforce.com experience</li>
<li>Annuity or Recurring Revenue quoting</li></ul> 


Physical Requirements:
<ul>
<li>Ability to sit at a computer terminal for long periods of time.</li>
<li>Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.</li>
<li>Ability to travel 10% of the time</li>
<li>Ability to lift 20 pounds.</li></ul> 


Compensation:

Base Range : $47,000 and total compensation: $52,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.

While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays. 


ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F 
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Supplier Software Service Quoting Specialist 1

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and strategic
 
 Account Management Team Lead
 
 to oversee ZIWO&rsquo;s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
 </li>
 <li>
 Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
 </li>
 <li>
 Develop and execute cross-sell and up-sell strategies to increase revenue
 </li>
 <li>
 Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
 </li>
 <li>
 Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
 </li>
 <li>
 Act as the escalation point for high-risk or complex client issues
 </li>
 <li>
 Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
 </li>
 <li>
 Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 4&ndash;6 years of experience in Account Management, Customer Success, or client-facing roles
 </li>
 <li>
 Minimum 2 years in a leadership or supervisory role
 </li>
 <li>
 Proven track record in revenue growth, retention, and cross/upselling
 </li>
 <li>
 Experience managing enterprise-level accounts is highly preferred
 </li>
 <li>
 Proficiency in CRM systems (HubSpot, Salesforce, or similar)
 </li>
 <li>
 Strong analytical skills to interpret account health, data trends, and revenue insights
 </li>
 <li>
 Understanding of SaaS, cloud technologies, or contact center solutions
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills
 </li>
 <li>
 Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
 </li>
 <li>
 Ability to manage pressure, handle escalations, and drive team performance
 </li>
 <li>
 English is mandatory; French is a significant advantage
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Opportunity to lead and grow a high-performing account management team
 </li>
 <li>
 Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
 </li>
 <li>
 Cross-functional exposure working closely with Sales, CS, and Product teams
 </li>
 <li>
 Clear leadership career pathway and continuous learning opportunities
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Management Team Lead

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