account management specialist

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  <br/>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
 </strong>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Strategic Portfolio Mastery:
   </strong>
   Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   <strong>
    Executive-Level Alliances:
   </strong>
   Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   <strong>
    Operational &amp; Project Architecture:
   </strong>
   Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
   <strong>
    optimize the frameworks
   </strong>
   that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   <strong>
    Predictive Analytics &amp; Storytelling:
   </strong>
   Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   <strong>
    Mentorship &amp; Team Scaling:
   </strong>
   As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   <strong>
    High-Stakes Negotiation:
   </strong>
   Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   <strong>
    2&ndash;5+ years
   </strong>
   of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   <strong>
    Commercial Expertise:
   </strong>
   A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   <strong>
    Advanced Analytical Rigor:
   </strong>
   Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   <strong>
    Influential Communication:
   </strong>
   Exceptional negotiation and presentation skills in both
   <strong>
    Arabic and English
   </strong>
   , with the ability to influence C-level stakeholders.
  </li>
  <li>
   <strong>
    Leadership Qualities:
   </strong>
   Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
 </strong>
 <ul>
  <li>
   Deep expertise in the
   <strong>
    KSA retail and e-commerce landscape
   </strong>
   .
  </li>
  <li>
   Experience in
   <strong>
    process automation
   </strong>
   or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Account Management Specialist

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Faisal Aloreamh
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
  </li>
  <li>
   Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
  </li>
  <li>
   Deep expertise in the KSA retail and e-commerce landscape.
  </li>
  <li>
   Experience in process automation or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Southern California Edison

<div><p><b>Join the Clean Energy Revolution</b></p><p></p><p><br>
Become an <b>Account Management Senior Specialist</b> at Southern California Edison (SCE) and build a better tomorrow. In this job, you&rsquo;ll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE&rsquo;s Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an <b>Account Management Senior Specialist</b>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Negotiates and enforces customer contracts and contract revisions.</li><li>
Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services.</li><li>
Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements.</li><li>
Maintains up-to-date customer records including customer interactions, profiles, and account management activity.</li><li>
Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions.</li><li>
Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required.</li><li>
Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis. Maintains ongoing customer relationships using account management principles to ensure customer satisfaction and develop future opportunities.</li><li>
Develops forecasts for accurate weekly, monthly, and quarterly targets.</li><li>
Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs).</li><li>
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><ul><li>Five or more years of experience in account management.</li></ul></div></div></div><p></p><p><b><br>
Preferred Qualifications</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Marketing, Engineering, Business, Economics, or a related field</li><li>
Experience working with agricultural customers (e.g., growers, processors, irrigation districts) with an understanding of ag operational and seasonal dynamics</li><li>
Knowledge of the San Joaquin Valley, including regional water considerations, agricultural load profiles, and economic drivers</li><li>
Experience with CRM (Customer Relationship Management) and enterprise systems such as C4C, SAP, and/or Salesforce</li><li>
Strong relationship‑building, communication (verbal and written), and negotiation skills</li><li>
Experience working with energy efficiency programs</li><li>
Experience working in the utility industry</li><li>
Experience developing and executing business plans, integrating work across functions, managing risk, and delivering high‑quality internal and external customer service</li><li>
Project management experience</li></ul><p></p><p><b><br>
Additional Information</b></p><br>
<p></p><ul><li>
This position&rsquo;s work mode is <b>hybrid. </b>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>
The primary work location for this position is Tulare.</li><li>
Relocation does not apply to this position.</li></ul><p></p><p><b><br>
About Southern California Edison</b></p><p></p><p><br>
The people at SCE don't just keep the lights on. Our mission is so much bigger. We&rsquo;re fueling the kind of innovation that&rsquo;s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you&rsquo;ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p></p><p><br>
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p><br>
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.</p></div>

Account Management Senior Specialist

Jumppace PVT LTD

<p><b>We&rsquo;re Hiring: Account Managers / Upsell Specialists &ndash; Jumppace Pvt Ltd</b></p><p>We are looking for experienced and results-driven <b>Account Managers / Upsell Specialists</b> to join our growing team. If you have a strong background in client relationship management and revenue growth, we&rsquo;d love to hear from you!<br/><b>Job Overview</b></p><p>As an Account Manager / Upsell Specialist, you will be responsible for managing existing client relationships, identifying growth opportunities, and driving revenue through upselling and cross-selling our services.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain strong relationships with existing clients</li><li>Identify upselling and cross-selling opportunities to maximize revenue</li><li>Understand client needs and align solutions accordingly</li><li>Conduct regular follow-ups and performance reviews with clients</li><li>Collaborate with sales, marketing, and operations teams</li><li>Ensure high levels of customer satisfaction and retention</li><li>Prepare reports on account performance and revenue growth</li></ul><p><b>Requirements</b></p><ul><li>2&ndash;5 years of experience in Account Management / Upselling / Sales</li><li>Experience in IT / Software industry preferred</li><li>Strong communication and negotiation skills</li><li>Proven track record of achieving revenue targets</li><li>Ability to build long-term client relationships</li><li>Self-motivated with a results-driven approach</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Growth and career development opportunities</li><li>Collaborative and dynamic work environment</li></ul><p><b>Location:</b> Karachi (On-site )</p><p><b>Timing:</b> 08:00 PM to 05:00 AM</p><p><b>Apply Now:</b><br/>Kindly share your CV at <b>careers@jumppace.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Account Managers / Upsell Specialists

<div>Posting Description:
<p><b>
Considering a job change? Take a look at Aon! Our commercial risk team in Pittsburgh is looking for an Account Manager II.</b></p><p></p><p><br>
This is a hybrid role based out of our Cleveland or Columbus, OH office.</p><p></p><p><b><br>
Aon is in the business of better decisions</b></p><p></p><p><br>
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.</p><p></p><p><br>
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.</p><p></p><p><b><br>
What the day will look like:</b></p><p></p><p><br>
Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client&rsquo;s renewal cycle, ensuring a positive and productive client experience.</p><p><b><br>
</b></p><p><b>Skills that will lead to success:</b></p><ul><li>
Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.</li><li>
Facilitates the timely and accurate flow of information between clients and account team members, keeping all parties informed.</li><li>
Handles client open items lists and respond to client ad-hoc requests.</li><li>
Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.</li><li>
Actively supports and monitors the renewal process, engaging with account team members as necessary. Makes draft quote comparisons and collaborates with Account Coordinators to oversee the saving of binders, policies, and endorsements.</li><li>
Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.</li><li>
Primary collaborator with Premium Accounting on client billing matters.</li><li>
Receives and handles routine and sophisticated coverage inquiries and endorsement requests.</li><li>
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker&rsquo;s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.</li><li>
Monitors invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.</li><li>
May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable.</li><li>
Ensures tools are understood and used. Performs related duties as assigned.</li></ul><p><b>
Education and Experience:</b></p><ul><li><b>
3+ years of insurance experience required </b>(preferably within Commercial Risk and in an Account Management role)</li><li><b>
Active Property &amp; Casualty Insurance license required</b></li><li>
Ability to maintain effective and positive relationships with clients and colleagues</li><li>
Effective organization and time management skills</li><li>
Ability to communicate effectively, orally and in writing</li><li>
Effective presentation skills</li><li>
Ability to handle multiple, non-congruent tasks simultaneously</li></ul><p><b>
Pay Transparency Laws</b></p><p></p><p><br>
The salary range for this position (intended for U.S. applicants) is <b>$70,000 - $90,000</b>. The actual salary will vary based on applicant&rsquo;s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant&rsquo;s geographic location.</p><p></p><p><br>
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.</p><p></p><p><b><i><br>
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.</i></b></p><p></p><p><br>
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</p><p></p><div><br>
#LI-HYBRID</div><div>
#LI-MM2</div></div>

Account Manager II - Hybrid/Cleveland or Columbus, OH

Nextcare

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Are you a relationship builder with a passion for operational excellence? As a
 <strong>
  Service Delivery Support
 </strong>
 specialist at Allianz Partners Health, you will be the primary heartbeat of an assigned account. You will bridge the gap between our internal operations and our outsourcing partners, ensuring that our Third-Party Partners (TPPs) deliver the world-class service our members expect.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Managing our Third Party Partners (TPP)
  </li>
  <li>
   Relationship Ownership: Act as the main point of contact for assigned outsourcing partners.
  </li>
  <li>
   Performance Optimization: Monitor TPP capabilities, identify root causes for service issues, and implement mitigation plans.
  </li>
  <li>
   Data-Driven Insights: Maintain detailed scorecards and documentation to facilitate executive decision-making.Ensure the integrity and confidentiality of organizational data by overseeing Data Collection and Data Security practices.
  </li>
  <li>
   Leadership: Lead TPP huddles, business reviews, and calls to provide actionable feedback and ensure alignment.
  </li>
  <li>
   Member Experience Excellence
  </li>
  <li>
   Escalation Management: Resolve complex member issues with a swift, member-centric approach.
  </li>
  <li>
   Process Improvement: Continuously review the member journey to identify operational bottlenecks and areas for enhancement.
  </li>
  <li>
   Internal Collaboration: Participate in functional huddles and maintain account escalation logs with constructive insights.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Professional Background:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: Ideally 4+ years in Service Delivery or Account Management.
  </li>
  <li>
   Global Mindset: Proven track record in a multinational environment with the ability to deliver quality results under tight deadlines.
  </li>
  <li>
   Technical Proficiency: Strong MS Office skills (Excel, PowerPoint, Word) and a high level of comfort working with numbers and data analytics.
  </li>
  <li>
   Added Value: Experience in Project Management is a significant plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Strengths
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-Centric: You are obsessed with providing an excellent experience for our members.
  </li>
  <li>
   Communicator: You possess top-tier interpersonal skills and can influence others without direct authority.
  </li>
  <li>
   Problem Solver: You have a keen eye for detail and the ability to work both autonomously and as a collaborative team player.
   <br/>
   <br/>
  </li>
 </ul>
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 <br/>
 <br/>
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 <br/>
 <br/>
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 <br/>
 <br/>
 <strong>
  Great to have you on board.
 </strong>
 Let's care for tomorrow.
 <br/>
 <br/>
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>


Service Delivery Support

LyondellBasell

<div></div><div><div><div><div><div>Location:
EG
</div></div></div></div><div><div><div><div>Req ID: 90056
</div></div></div></div><div><div><div><div>Facility: CAIRO-490
</div></div></div></div><div><div><div><div>Department: Customer Service KSA
</div></div></div></div><div><div><div><div>Division: I&amp;D, Supply Chain, CCE &amp; LYBOM
</div></div></div></div><div></div><div><div><div><div><p>LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary <i>MoReTec</i> recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Account Specialist II</b></h2>
</div><div><p>
The Account Specialist II manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related issues. This encompasses order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, documentation , handling of customer complaints, and up to invoicing.
<br>
Participates in interdepartmental projects and conducts the training for new customer service staff.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
RESPONSIBILITIES AND ACCOUNTABILITIES:</b></h2>
</div><div><ul><li>Deliver highest quality service to customers in AFME by handling customer requests in a timely and professional manner</li>
<li>Act as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way</li>
<li>Develops strong relationships with key stakeholders (customers, business, HR, SC, Finance, etc) and builds an effective network.</li>
<li>Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties</li>
<li>Participate in projects. Bring in experience, address issues and challenge current practices</li>
<li>Capable to serve strategic and important customers i.e. global accounts or distribution</li>
<li>Monitor KPI dashboard for area of responsibility and take corrective actions in case of deviations</li>
<li>Check accuracy of Customer Master Data in the SAP system in liaison with Master Data team</li>
<li>Become a Subject matter Expert in a specific area</li>
<li>Respects all policies and procedures and proactively &ldquo;lives&rdquo; them.</li>
<li>Actively working on process improvements by sharing best practices with other offices</li>
<li>Follow the company policy about Product risk management as well as directives and procedures from Lyondellbasell Product Stewardship Manager AP &amp; AFMEI.</li>
<li>Follow up of claims in guidance with the policy for product risk management.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>PERSON SPECIFICATION:
</b></h2></div><div><p>Education:<br>
University / college degree preferred or equivalent experience<br>
IT capabilities (SAP, MS Office)</p>
<p>
Work Experience:<br>
 Minimum of 5 years in Customer Service or similar role with customer contact</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies</b></h2>
</div><div><ul><li>Instills Trust &amp; Exemplifies Integrity : Gaining the confidence &amp; Trust of others through honesty , integrity &amp; authenticity.</li></ul>
<ul><li>Demonstrates Courage : Stepping up to address difficult issues , saying what needs to be said , acting with integrity , doing what is right .</li></ul>
<ul><li>Builds effective teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.</li></ul>
<ul><li>Ensures Accountability : Holding self &amp; others accountable to meet commitments.</li></ul>
<ul><li>Drives Results : Consistently achieving results even under tough circumstances.</li></ul>
<ul><li>Collaborates : Building partnerships and working collaboratively with others to meet shared objectives within and across functions.</li></ul>
<ul><li>Cultivates Innovation : Creating new and better ways for the organization to be successful . Uses lateral thinking . Questioning the status quo.</li></ul>
<ul><li>Customer Focus : Building strong customer relationships and delivering customer-centric solutions . Focuses on internal &amp; external customers.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>&lsquo;Order to Cash&rsquo;process &ndash; Understands the process in general and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing. Has good network with all involved stakeholders and good knowledge of SAP.</li></ul>
<ul><li>Quality Management &ndash; Good knowledge of the Quality Management Systems and the Quality Notification process. Handles, resolves and monitors customer complaints in a tactful and professional manner. Participates in external and internal audits.</li></ul>
<ul><li>Problem Solving &ndash; Ability to analyze problems and detect root causes. Implements and monitors tools and measures to resolve the problems</li></ul>
<ul><li>Master Data &ndash; Understanding the set up of master data in SAP under his responsibility and ensure accuracy in close collaboration with Master Data team</li></ul>
<ul><li>Credit &ndash; Understands the customer related financial coherences. Liaises with FSS, credit and tax and informs the AM in case of issues</li></ul>
<ul><li>Change Management &ndash; adapts and facilitates changes, becomes comfortable in new circumstances and discusses and supports the need of changes in a constructive way. Leads smaller projects.</li></ul></div></div></div><p>
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