account management specialist

Tabby | تابي

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Faisal Aloreamh
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
  </li>
  <li>
   Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
  </li>
  <li>
   Deep expertise in the KSA retail and e-commerce landscape.
  </li>
  <li>
   Experience in process automation or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Account Management Specialist

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  <br/>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
 </strong>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Strategic Portfolio Mastery:
   </strong>
   Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   <strong>
    Executive-Level Alliances:
   </strong>
   Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   <strong>
    Operational &amp; Project Architecture:
   </strong>
   Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
   <strong>
    optimize the frameworks
   </strong>
   that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   <strong>
    Predictive Analytics &amp; Storytelling:
   </strong>
   Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   <strong>
    Mentorship &amp; Team Scaling:
   </strong>
   As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   <strong>
    High-Stakes Negotiation:
   </strong>
   Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   <strong>
    2&ndash;5+ years
   </strong>
   of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   <strong>
    Commercial Expertise:
   </strong>
   A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   <strong>
    Advanced Analytical Rigor:
   </strong>
   Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   <strong>
    Influential Communication:
   </strong>
   Exceptional negotiation and presentation skills in both
   <strong>
    Arabic and English
   </strong>
   , with the ability to influence C-level stakeholders.
  </li>
  <li>
   <strong>
    Leadership Qualities:
   </strong>
   Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
 </strong>
 <ul>
  <li>
   Deep expertise in the
   <strong>
    KSA retail and e-commerce landscape
   </strong>
   .
  </li>
  <li>
   Experience in
   <strong>
    process automation
   </strong>
   or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Workspace Type:</b> [Onsite - Riyadh]<br>
</div><div>
<br>
<b>Department:</b> Key Account Management<br>
</div><div>
<br>
As an Account Management Specialist, you are a <b>senior strategic anchor</b> within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a <b>commercial architect</b> for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.</div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Strategic Portfolio Mastery:</b> Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.</li>
<li><b>Executive-Level Alliances:</b> Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.</li>
<li><b>Operational &amp; Project Architecture:</b> Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will <b>optimize the frameworks</b> that improve merchant onboarding, retention, and lifecycle management.</li>
<li><b>Predictive Analytics &amp; Storytelling:</b> Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.</li>
<li><b>Mentorship &amp; Team Scaling:</b> As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized &quot;best practices.&quot;</li>
<li><b>High-Stakes Negotiation:</b> Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Education:</b> Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.</li>
<li><b>Experience:</b> <b>2&ndash;5+ years</b> of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).</li>
<li><b>Commercial Expertise:</b> A documented history of significantly growing high-value portfolios and exceeding complex KPIs.</li>
<li><b>Advanced Analytical Rigor:</b> Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.</li>
<li><b>Influential Communication:</b> Exceptional negotiation and presentation skills in both <b>Arabic and English</b>, with the ability to influence C-level stakeholders.</li>
<li><b>Leadership Qualities:</b> Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.<br>
</li></ul><ul><li>Deep expertise in the <b>KSA retail and e-commerce landscape</b>.</li>
<li>Experience in <b>process automation</b> or building CRM workflows from scratch.</li>
<li>Advanced technical knowledge of payment integrations and API-led products.</li>
<li>A &quot;builder&quot; mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Southern California Edison

<div><p><b>Join the Clean Energy Revolution</b></p><p></p><p><br>
Become an <b>Account Management Senior Specialist</b> at Southern California Edison (SCE) and build a better tomorrow. In this job, you&rsquo;ll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE&rsquo;s Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an <b>Account Management Senior Specialist</b>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Negotiates and enforces customer contracts and contract revisions.</li><li>
Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services.</li><li>
Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements.</li><li>
Maintains up-to-date customer records including customer interactions, profiles, and account management activity.</li><li>
Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions.</li><li>
Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required.</li><li>
Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis. Maintains ongoing customer relationships using account management principles to ensure customer satisfaction and develop future opportunities.</li><li>
Develops forecasts for accurate weekly, monthly, and quarterly targets.</li><li>
Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs).</li><li>
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><ul><li>Five or more years of experience in account management.</li></ul></div></div></div><p></p><p><b><br>
Preferred Qualifications</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Marketing, Engineering, Business, Economics, or a related field</li><li>
Experience working with agricultural customers (e.g., growers, processors, irrigation districts) with an understanding of ag operational and seasonal dynamics</li><li>
Knowledge of the San Joaquin Valley, including regional water considerations, agricultural load profiles, and economic drivers</li><li>
Experience with CRM (Customer Relationship Management) and enterprise systems such as C4C, SAP, and/or Salesforce</li><li>
Strong relationship‑building, communication (verbal and written), and negotiation skills</li><li>
Experience working with energy efficiency programs</li><li>
Experience working in the utility industry</li><li>
Experience developing and executing business plans, integrating work across functions, managing risk, and delivering high‑quality internal and external customer service</li><li>
Project management experience</li></ul><p></p><p><b><br>
Additional Information</b></p><br>
<p></p><ul><li>
This position&rsquo;s work mode is <b>hybrid. </b>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>
The primary work location for this position is Tulare.</li><li>
Relocation does not apply to this position.</li></ul><p></p><p><b><br>
About Southern California Edison</b></p><p></p><p><br>
The people at SCE don't just keep the lights on. Our mission is so much bigger. We&rsquo;re fueling the kind of innovation that&rsquo;s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you&rsquo;ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p></p><p><br>
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p><br>
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.</p></div>

Account Management Senior Specialist

City of Sacramento

<div><div><div><h2 class="jobSectionHeader"><b>THE POSITION</b></h2></div>
<p></p><div><div><b>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</b></div><br>
The principal responsibilities of the Customer Service Specialist will include but are not limited to:<br>
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul><br>
IDEAL CANDIDATE STATEMENT<p><br>
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.</p>
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures.<br>
<br>
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision.<br>
<br>
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.</div><p></p>
<div><h2 class="jobSectionHeader"><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2></div>
<div><ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul></div>
<div><h2 class="jobSectionHeader"><b>QUALIFICATIONS</b></h2></div>
<div><div>Knowledge of:<br>
<br>
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul><br>
Skill in:<br>
<br>
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul><br>
Ability to:<br>
<br>
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul><br>
<b>
EXPERIENCE AND EDUCATION</b><br>
<br>
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:<br>
<br>
<b>Experience:</b><br>
<br>
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation.<br>
<br>
<b>Education:</b><br>
<br>
Equivalent to the completion of the twelfth grade.</div><p><b><br>
PROOF OF EDUCATION</b></p><p>
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and <b>will be required at the time of appointment</b>. Unofficial documents and/or copies are acceptable.</p><p>
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. <b>Evaluation of education records will be due at time of appointment.</b></p><b>
PROBATIONARY PERIOD:</b><br>
<br>
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.</div><p></p>
<div><h2 class="jobSectionHeader"><b>THE SELECTION PROCEDURE</b></h2></div>
<p></p><div><p><b>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.</b><br>
<br>
<b>1. Application:</b> (Pass/Fail) &ndash; All applicants must complete and submit <b>online</b> a City of Sacramento employment application by the final filing deadline;</p><ul><li>
Employment applications must be submitted online; paper applications will not be accepted.</li><li>
Employment applications will be considered incomplete and will be disqualified:<ul><li>
If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. <b>Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</b></li><li>
If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.</li></ul></li><li>
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education <b>will be required at time of appointment.</b></li><li>
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.</li><li>
If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C. (Download PDF reader)</li><li>
Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.</li></ul><p><b>
2. Training and Experience Exam</b>: (Weighted 100%) &ndash; The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:</p><ul><li>
Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.</li><li>
A resume will not substitute for the information required in the T&amp;E questions.</li></ul><p><b>
3.</b> <b>Eligibility</b>: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.</p><p><b>
4.</b> <b>Screening Committee</b>: (Pass/Fail)&ndash; All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.</p><p><b>
5.</b> <b>Conditional Hire: </b>Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.</p><p><b>
QUESTIONS:</b><br>
 For questions concerning this job announcement and the application process:</p><ul><li>
Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.</li><li>
For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.</li><li>
Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;</li><li>
Send an email to employment@cityofsacramento.org; or</li><li>
Call the Human Resources Department at (916) 808-5726</li></ul></div></div></div><p></p>
<br><p></p><div><div><div><p>Bilingual Pay <br>
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.<br>
<br>
Pension Reform Act<br>
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. <br>
<br>
Equal Opportunity Employer<br>
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p></div></div></div><p></p>

Customer Service Specialist (Account Management)

City of Sacramento, CA

<div><h1 class="jobSectionHeader"><b>Customer Service Specialist (Account Management)
</b></h1><div>City of Sacramento, CA
</div><div><div>Sacramento, California United States
</div><div>Posted: Mar 31, 2026
</div></div><div><ul><li><b>Salary:</b> $52,934.08 - $74,483.58 Annually USD
</li></ul><ul><li>Full Time</li>
<li>Customer Service</li></ul></div></div><div></div>
<br><div><b>THE POSITION</b><br>
<br>
<b>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</b><br>
<br>
The principal responsibilities of the Customer Service Specialist will include but are not limited to:
<br>
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.
</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.
</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.
</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul><br>
IDEAL CANDIDATE STATEMENT<br>
<br>
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.<br>
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures.<br>
<br>
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision.<br>
<br>
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
Knowledge of:<br>
<br>
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul><br>
Skill in:<br>
<br>
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul><br>
Ability to:<br>
<br>
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul><br>
<b>
EXPERIENCE AND EDUCATION</b><br>
<br>
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:<br>
<br>
<b>Experience:</b><br>
<br>
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation.<br>
<br>
<b>Education:</b><br>
<br>
Equivalent to the completion of the twelfth grade.<br>
<br>
<b>PROOF OF EDUCATION</b><br>
<br>
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and <b>will be required at the time of appointment</b>. Unofficial documents and/or copies are acceptable.
<br>
<br>
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. <b>Evaluation of education records will be due at time of appointment.</b><br>
<b>PROBATIONARY PERIOD:
</b><br>
<br>
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.<br>
<br>
<b>THE SELECTION PROCEDURE</b><br>
<br>
<b>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.</b>
<br>
<br>
<b>1. Application:</b> (Pass/Fail) - All applicants must complete and submit <b>online</b> a City of Sacramento employment application by the final filing deadline ;
<br>
<ul><li>Employment applications must be submitted online; paper applications will not be accepted.
</li><li>Employment applications will be considered incomplete and will be disqualified:
<ul><li>If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. <b>Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</b>
</li><li>If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.
</li></ul></li><li>Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education <b>will be required at time of appointment.</b>
</li><li>Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
</li><li>If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C.
</li><li>Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.
</li></ul><br>
<b>2. Training and Experience Exam</b>: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:
<br>
<ul><li>Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.
</li><li>A resume will not substitute for the information required in the T&amp;E questions.
</li></ul><br>
<b>3.</b> <b>Eligibility</b>: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.
<br>
<br>
<b>4.</b> <b>Screening Committee</b>: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
<br>
<br>
<b>5.</b> <b>Conditional Hire: </b>Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
<br>
<br>
<b>QUESTIONS:
</b><br>
For questions concerning this job announcement and the application process:
<br>
<ul><li>Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
</li><li>For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
</li><li>Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
</li><li>Send an email to employment@cityofsacramento.org ; or
</li><li>Call the Human Resources Department at (916) 808-5726</li></ul><br>
Bilingual Pay
<br>
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.<br>
<br>
Pension Reform Act
<br>
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.<br>
<br>
Equal Opportunity Employer
<br>
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.<br>
<br>
Additional Information
<br>
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf
<br>
<br>
Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html
<br>
<br>
Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf<br>
<br>
Closing Date/Time: 4/20/2026 11:59 PM Pacific</div>
<br><div><ul><li><h3 class="jobSectionHeader"><b>City of Sacramento</b></h3>
</li></ul><div><p>The City of Sacramento, Sacramento County, California, was founded in 1849, and is the oldest incorporated city in California. In 1920, Sacramento City voters adopted a City Charter (municipal constitution) and a City Council-City Manager form of government, which are still used today.</p>
<p>
The City Council consists of a Mayor elected by all City voters, and Councilmembers elected to represent the eight separate Council districts in the City. Each district is a separate geographical area with a population of about 51,000 residents. Each Councilmember must be a registered voter and live in the district they represent. Elected members serve 4 year terms and elections are staggered every two years in even numbered years. (Council District Information, including summary report of population and racial statistics).</p>
<p>
The Council establishes City policies, ordinances, and land uses; approves the City's annual budget, contracts, and agreements; hears appeals of decisions made by City staff or citizen advisory groups; and appoints four Charter Officers, a City Manager, City Attorney, City Treasurer, and City Clerk. Councilmembers serve on several working committees, such as Law and Legislation, and Personnel and Public Employees. In 2002, City voters amended the City Charter and established a Compensation Commission to set the compensation for the Mayor, Council members and public members of City boards and commissions. This Charter Amendment also established the Mayor's position as a full-time job.</p>
<p>
The City also has a Legislative Affairs Unit; it's primary purpose is to advocate, coordinate and advance the City's legislative agenda to enhance the City's ability to govern and provide essential municipal and community services.</p></div></div><p></p>

giftHEALTH

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We&rsquo;re seeking a proactive and detail-oriented Pharmacy Shipping &amp; Delivery Support Specialist to join our team. In this role, you'll support the account management team in maintaining strong client relationships, ensuring deliverables are met, and helping drive overall client satisfaction. Additionally, you will support our patient facing teams in assisting with replacement requests. Occasionally, you may have contact with our patients directly as well.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Serve as a point of contact for day-to-day client, patient, and customer success team support and coordination.</li><li>
Assist in managing ongoing projects, timelines, and deliverables.</li><li>
Coordinate with internal teams to ensure client and customer expectations are met.</li><li>
Track and update account details, shipments (UPS), and communications.</li><li>
Conduct investigations for missing or damaged packages.</li><li>
Create replacements in our pharmacy system and queue for shipping when appropriate.</li><li>
Document all investigation and replacement outcomes thoroughly.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
0&ndash;2 years of experience in account management, customer success, project coordination, or a related field.</li><li>
Strong communication and interpersonal skills.</li><li>
Highly organized with strong attention to detail.</li><li>
Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>
Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus.</li><li>
Bachelor&rsquo;s degree in Business, Communications, Marketing, or a related field (or equivalent experience).</li><li>
Pharmacy Technician Trainee license required.</li><li>
Certification: Pharmacy Technician certification preferred. Pharmacy Technician certification must be obtained within one year of employment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Perform work in a remote, home-office environment using a computer for extended periods of time</li><li>
Handle a high volume of inbound and/or outbound phone calls in a professional and timely manner</li><li>
Communicate clearly and effectively with customers, candidates, or internal stakeholders via phone, email, and chat</li><li>
Actively listen, ask appropriate questions, and respond accurately to inquiries or issues</li><li>
Navigate multiple systems, software platforms, and databases simultaneously while on calls</li><li>
Accurately document interactions, updates, and outcomes in internal systems</li><li>
Maintain attention to detail while managing repetitive tasks and shifting priorities</li><li>
Meet productivity, quality, and performance metrics (e.g., call volume, response time, resolution rates)</li><li>
Demonstrate strong time management and ability to work independently with minimal supervision</li><li>
Maintain confidentiality and handle sensitive information appropriately</li><li>
Troubleshoot basic technical issues related to systems, processes, or customer concerns</li><li>
Participate in virtual meetings, trainings, and team collaboration activities</li><li>
Remain seated and/or stationary for extended periods, with occasional movement as needed</li><li>
Maintain a reliable internet connection and a distraction-free work environment</li><li>
Adapt to changing processes, tools, and business needs</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt</p><h3 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p><p>
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

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