lead - account manager Jobs in Delhi India

lead - account manager

senior account manager Jobs in Delhi India

senior account manager

account manager

Freshworks

<div>
 
 Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&amp;P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we&rsquo;re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you&rsquo;ll be part of a global team that values collaboration, curiosity, and impact. Together, we&rsquo;ll create growth: for our customers, our company, and for you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As a
 
 Lead Account Manager
 
 , you&rsquo;ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 
 -
 
 Engage, discover &amp; drive results:
 
 Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
 
 
 -
 
 Articulate Value:
 
 Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
 
 
 -
 
 Execute the Sales Process:
 
 Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
 
 
 -
 
 Learn &amp; collaborate:
 
 Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
 
 
 -
 
 Hunt &amp; Prospect:
 
 Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 -
 
 Experience that counts:
 
 7+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
 
 
 -
 
 Strategic mindset:
 
 Curiosity, collaboration adaptability: you&rsquo;re open to learning and comfortable navigating change.
 
 
 -
 
 Consultative approach:
 
 experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
 
 
 -
 
 Strong communicator:
 
 you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
 
 
 -
 
 Domain knowledge:
 
 Exposure to CRM, EX, CX, or ITSM solutions is a plus.
 
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead - Account Manager

Swiggy

<div>
 
 About The Team
 
 
 
 
 Swiggy Dineout
 
 is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Sign Contracts with restaurants and handle inquiries from existing and new clients
 </li>
 <li>
 Gather sales lead from the market and approach restaurants actively for conversion
 </li>
 <li>
 Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same (such as discounting constructs, adding images &amp; descriptions in the menu, reducing cancellation etc)
 </li>
 <li>
 Grow revenue for Swiggy Dineout through upselling, cross-selling, Ads investment, and other channels as may be applicable
 </li>
 <li>
 A person has to complete sales reporting activities for Swiggy, including competition intelligence, keeping track of partner visits, and recent trends in the city which he or she manages
 </li>
 <li>
 Should be able to handle potential clients when on the field as the first in command
 </li>
 <li>
 The individual will be responsible for their hired City and will be required to move and set base in the City.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Knowledge of e-commerce activities or how the food delivery industry works (Not mandatory)
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality
 </li>
 <li>
 Decent communication skills in English &amp; Effective local language skills are mandatory
 </li>
 <li>
 Should have basic numerical skills (Eg. growth degrowth)
 </li>
 <li>
 Good Negotiation and influencing skills
 </li>
 <li>
 Self-motivated and driven by targets.
 </li>
 <li>
 Knowledge of MS Office or a similar suite is a plus
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law
</div>

Account Manager

Instamart

<div>
 
 Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.
 
 
 About the Team -
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app.
 
 
 Role Summary -
 
 
 The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.
 
 
 The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned
 
 
 Responsibilities -
 
 
 Account &amp; Partner Relationship Management
 
 
 <ul>
 <li>
 Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
 </li>
 <li>
 Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
 </li>
 <li>
 Make persuasive presentations on the benefits and goodness of Dine Out plans &amp; promotions for month-on-month growth and ensure partners invest consistently.
 </li>
 <li>
 Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
 </li>
 <li>
 Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants
 </li>
 <li>
 Prepare the growth plans for each account being managed and gather competitor action insights.
 
 
 </li>
 </ul>
 
 Data Interpretation &amp; Business Performance Management
 
 
 
 <ul>
 <li>
 Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
 </li>
 <li>
 Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
 </li>
 <li>
 Stay updated on the partner's investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
 </li>
 <li>
 Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.
 
 
 </li>
 </ul>
 
 Interaction With Stakeholders
 
 
 
 <ul>
 <li>
 Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).
 
 
 </li>
 </ul>
 Functional Competencies
 
 
 <ul>
 <li>
 Understand Dine Out offerings and gain clarity of growth levers.
 </li>
 <li>
 Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
 </li>
 <li>
 Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
 </li>
 <li>
 Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition
 
 
 </li>
 </ul>
 
 Desired Skills -
 
 
 
 <ul>
 <li>
 Graduate with 1.5-3 year of field sales experience; Fluency in local language and working knowledge of English
 </li>
 <li>
 Good working knowledge and experience of e-commerce activities and all online marketing channels
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality
 </li>
 <li>
 Effective communication skills
 </li>
 <li>
 Attitude &amp; Aptitude for Sales
 </li>
 <li>
 Should be a team player, working alongside people from all walks of life.
 </li>
 <li>
 Analytical, good Excel skills.
 </li>
 <li>
 The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
 </li>
 <li>
 Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
 </li>
 <li>
 Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
 </li>
 <li>
 Creativity &amp; Initiative: Demonstrate creativity &amp; originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.
 
 
 </li>
 </ul>
 
 "We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law."
 
</div>

Senior Account Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 Job Description: Associate Manager-Acquisition (Current Account) North 1
 
 
 Company Name: IDFC FIRST Bank
 
 
 Job Type: Full-Time
 
 
 Job Category: Retail Banking
 
 
 Department: Retail Banking &gt; Branch Banking &gt; Sales &gt; Current Account
 
 
 Location: Haryana, India
 
 
 IDFC FIRST Bank is seeking a highly motivated and results-driven Associate Manager-Acquisition (Current Account) North 1 to join our Retail Banking team. As an Associate Manager, you will be responsible for acquiring new current account customers in the North 1 region of Haryana, India.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify potential customers and develop strategies to acquire new current account relationships
 </li>
 <li>
 Build and maintain relationships with existing and potential customers through regular communication and excellent customer service
 </li>
 <li>
 Conduct market research and analysis to identify new business opportunities
 </li>
 <li>
 Meet and exceed sales targets set by the management
 </li>
 <li>
 Collaborate with other departments to ensure smooth onboarding of new customers
 </li>
 <li>
 Stay updated with industry trends and competitors' activities to develop effective sales strategies
 </li>
 <li>
 Provide timely and accurate reports on sales activities and customer feedback
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, or related field
 </li>
 <li>
 Minimum of 2 years of experience in sales, preferably in the banking or financial services industry
 </li>
 <li>
 Strong understanding of current account products and services
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Proven track record of meeting and exceeding sales targets
 </li>
 <li>
 Ability to work independently and in a team environment
 </li>
 <li>
 Proficient in MS Office and CRM software
 </li>
 <li>
 Willingness to travel within the North 1 region of Haryana, India
 
 
 </li>
 </ul>
 We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Join our dynamic team and be a part of our mission to provide exceptional banking services to our customers.
 
 
 
 Additional Parameters
 
 
 
 <ul>
 <li>
 Fluency in local language (Hindi) is preferred
 </li>
 <li>
 Knowledge of local market and customer preferences is a plus
 </li>
 <li>
 Experience in handling corporate clients is an added advantage
 </li>
 </ul>
</div>

Associate Manager-Acquisition (Current Account) North 1

<div>
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Relationship Manager - Current Account
 
 
 
 Function/ Department:
 
 Branch Banking
 
 
 
 Job Purpose
 
 
 
 The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits &amp; withdrawals, and managing deliverables.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 CASA values build up and new client acquisition.
 </li>
 <li>
 Ensure effective client engagement leading to cross sell.
 </li>
 <li>
 Increase in 'Product holding per customer' within mapped portfolio.
 </li>
 <li>
 Ensure all the clients engaged are profiled and presented with suitable banking products.
 </li>
 <li>
 Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance &amp; Investment solutions, Retail and SME Loans and relevant banking programs.
 </li>
 <li>
 Ensure monthly operating plan is met to improve scorecard and decile rankings.
 </li>
 <li>
 Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
 </li>
 <li>
 Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
 </li>
 <li>
 Custodian of the branch vault, manage vault limits, cash, and non-cash transactions.
 </li>
 <li>
 Ensure Nil instances of cash shortage or excess at teller counter.
 </li>
 <li>
 Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
 </li>
 <li>
 Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
 </li>
 <li>
 Ensure strict adherence to the bank policies and compliance.
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Perform audit and ensure compliance to internal and external regulations and guidelines.
 </li>
 <li>
 Provide best in-class customer service to all clients to become their primary banker.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Any Graduate
</div>

Relationship Manager-Current Account

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 &ndash; Associate Relationship Manager-LAP
 
 
 
 Place of work
 
 - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh
 
 
 
 Business Unit
 
 - Rural Banking
 
 
 
 Function
 
 - Retail Assets
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
 </li>
 <li>
 Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer
 </li>
 <li>
 Spearhead mapping of detailed household needs based on direct customer interactions
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency
 </li>
 <li>
 Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry
 </li>
 <li>
 Ensure compliance as per the bank requirements
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 Customer Acquisition targets, Cross sell targets
 
 
 
 Educational Qualifications
 
 
 
 Graduate-Any-Full Time
 
 
 12th- Any
 
 
 
 Experience
 
 
 
 0-3 Years in NBFCs/Banking.
</div>

Associate Relationship Manager-LAP

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Associate Relationship Manager-Home loan / Loan against property
 
 
 
 Function/Department:
 
 Rural Banking
 
 
 
 Job Purpose
 
 
 
 To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.
 </li>
 <li>
 To service, the leads referred by sales front/cross/selling or other channels.
 </li>
 <li>
 To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
 </li>
 <li>
 Achieve agreed individual performance targets for income generation, product sales and new client growth targets.
 </li>
 <li>
 Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement.
 </li>
 <li>
 Ensuring that customer doesn&rsquo;t become a non-starter e.g. helping collections to recover EMI&rsquo;s in case of default.
 </li>
 <li>
 Building the relationship in the Market by meeting the Local Builders, Business communities and new channels.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.
 
 
 
 Experience:
 
 0 to 2 Years in NBFCs/Banking.
</div>

Associate Relationship Manager-HL

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