account representative

Trinity Health-ND

<div><p><b>Position Summary:</b></p><p>
The Account Representative supports the revenue cycle by preparing, reviewing, and submitting accurate medical claims to third-party payers in accordance with regulatory standards and payer-specific guidelines. This role ensures complete and accurate account documentation while working collaboratively with clinical teams, patient access staff, coders, and other billing personnel to gather required information and resolve discrepancies efficiently. As part of a coordinated revenue cycle team, the Account Representative contributes to timely reimbursement, reduced accounts receivable delays, and the overall financial health of the organization through consistent communication and shared accountability. This position plays an important role within a structured, supportive work environment that values teamwork, accuracy, and strong cross-departmental collaboration.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Prepare, review, and submit compliant medical claims through approved billing and electronic data interchange systems.</li><li>
Verify accuracy of patient demographics, insurance information, coding, and supporting documentation prior to claim submission.</li><li>
Collaborate with internal departments to obtain missing or corrected information required for claim completion.</li><li>
Monitor the status of submitted claims, identify delays, and resolve issues that impact timely reimbursement.</li><li>
Review and correct denied or rejected claims, ensuring resubmission within payer timelines and regulatory requirements.</li><li>
Maintain comprehensive documentation of billing activities, communications, and follow up actions within the billing system.</li><li>
Recognize patterns in payer denials, documentation deficiencies, or workflow issues and notify appropriate leadership.</li><li>
Assist with internal audits and quality improvement initiatives related to billing accuracy and compliance.</li><li>
Maintain current knowledge of billing regulations, payer requirements, and updates to coding and documentation standards.</li></ul><p><b>
Licenses and Certifications Required:</b></p><ul><li>
None</li></ul><p><b>
Educational Requirements:</b></p><ul><li>
High School Diploma or equivalent is preferred.</li></ul><p><b>
Experience Requirements:</b></p><ul><li>
One (1) year experience in accounting or clerical environment preferred.</li><li>
Six (6) months experience in processing insurance claims preferred.</li><li>
One (1) year experience in customer service preferred.</li><li>
Previous computer, word processing, and Excel experience preferred.</li><li>
Six months previous billing or cash posting to accounts receivable preferred.</li></ul><p>
Special Skills or Training Requirements:</p><ul><li>
Good communication skills required.</li><li>
Good accounting aptitude required.</li><li>
Ability to key quickly and accurately required.</li><li>
Medical terminology and coding knowledge helpful but not required.</li></ul><p><b>
Physical Requirements:</b></p><p>
The position requires the ability to work for extended periods at a computer based workstation with sustained focus and accuracy. Frequent hand and finger use is required for typing, data entry, navigating billing platforms, and handling documents. Visual clarity is necessary for reviewing detailed claim information, numerical data, and digital records. The job may involve occasional standing, walking, or retrieving documents, but is primarily sedentary. The role requires the ability to maintain concentration during repetitive tasks and perform work with consistent precision.</p><p><b>
Environmental Requirements: </b>Work is conducted in a standard office or hybrid business services environment with minimal exposure to physical hazards. The role involves constant interaction with computers, digital billing tools, payer portals, and communication devices. The environment is fast paced and deadline driven, requiring adaptability to changes in billing requirements, payer policies, and workflow priorities. The Account Representative works closely with a multidisciplinary team and must be comfortable managing frequent communication and administrative demands in a structured, compliance focused setting.</p></div>

Account Representative

Firstsource Solutions

<p></p><div><div><div><div><div><div><div><p>Account Representative
</p></div></div></div></div><div><div><div><div><b>Date: </b>May 8, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>Amherst, New York, US
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>21549
</div></div></div></div><div><div><div><div><b>Description:
</b><div><b>Account Representative &ndash; Full-Time</b></div>
<div><b>
Company:</b> Firstsource Advantage<br>
<b>Location:</b> Amherst, NY<br>
<b>P</b>ay: $19.00 per hour<br>
<b>Start Date:</b> Monday, June 1st</div>
<div><b>
Schedule:</b></div>
<ul>
<li><b>Training:</b> Monday to Friday, 10:00 AM &ndash; 7:00 PM</li>
<li><b>Work Hours:</b> Monday to Friday, 10:00 AM &ndash; 7:00 PM Plus 1 Saturday a month</li>
</ul>
<div><b>About the Opportunity:</b></div>
<div>
Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as <b>Account Representatives</b> (Collections). This is more than just a job &mdash; it&rsquo;s a chance to build a stable, rewarding career in a supportive and fast-paced environment.</div>
<div><b>
What You'll Do:</b></div>
<ul>
<li>Engage with customers to understand their financial situations and recommend appropriate payment solutions</li>
<li>Handle inbound and outbound calls professionally and empathetically</li>
<li>Work with compliance in mind by following federal and state regulations</li>
<li>Meet performance goals related to call quality, resolutions, and collections metrics</li>
</ul>
<div><b>What We&rsquo;re Looking For:</b></div>
<ul>
<li>High school diploma or GED required</li>
<li>At least 6 months of customer service or sales experience</li>
<li>Stable work history and a professional demeanor</li>
<li>Strong communication, problem-solving, and computer skills</li>
<li>Ability to manage confidential information with care and discretion</li>
<li>Reliable, self-motivated, and goal-oriented</li>
</ul>
<div><b>Why Join Firstsource?</b></div>
<ul>
<li><b>Career Advancement:</b> We promote from within and support your growth</li>
<li><b>Meaningful Work:</b> Help customers take control of their financial future</li>
<li><b>Team-Oriented Culture:</b> Be part of a collaborative and supportive team</li>
<li><b>Skill Development:</b> Learn and grow with hands-on experience in collections and customer service</li>
</ul>
<div><b>Benefits (Eligible After 90 Days):</b></div>
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) Retirement Plan with matching</li>
<li>Paid Training</li>
<li>Monthly Incentives and Recognition Programs</li>
<li>PTO</li>
</ul>
<div><b>Take the Next Step in Your Career</b></div>
<div>
Apply today to join Firstsource Advantage and start building a future you're proud of.</div>
<div><i>
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 &amp; over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.</i></div>
<div><i>
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.</i></div></div></div></div></div></div></div></div><p></p>

Aultman Health System

<div><div><div><p><b>PURPOSE OF POSITION:</b></p>
<p>The Account Representative has four major areas of responsibility, which are listed below:
</p><div><ul><li>Attend all of AultComp&rsquo;s hearings before the Industrial Commission of Ohio, unless the presence of an attorney is required.
</li></ul><ul><li>Manage the claims of designated self-insured employers.
</li></ul><ul><li>Manage the claims of all state fund employers.
</li></ul><ul><li>Market the services of the TPA, including the group rating program.
</li></ul></div><p>In performing the above tasks, the Account Representative will assist the Claims Coordinator, Clinical Editor, and the Customer with litigation issues, medical bill issues, and claims management issues. The Account Representative will request medical documentation from providers in order to prepare for hearings, schedule independent medical exams, and negotiate lump sum settlements. The Account Representative will also file motions, appeals, objections, lump sum settlement applications, and any other relevant correspondence with the Bureau of Workers&rsquo; Compensation and the Industrial Commission of Ohio, act as a liaison between the Customer and the Manager, and generate administrative billing. A more detailed description of the position is listed below.</p><br>
<p></p>
<p><b>RESPONSIBILITIES &amp; EXPECTATIONS:</b></p>
<ul><li>Prepare docket based upon district, time, issue, and level of hearing.</li>
<li>Attend all hearings in the Akron and Cambridge district offices unless an attorney is requested or there is a time conflict.</li>
<li>Review and prepare all hearing files and distribute to subcontractors when appropriate.</li>
<li>Advise Claims Coordinators regarding the information needed for hearings.</li>
<li>Advise Clinical Editor regarding contested claims so bills are not paid in error.</li>
<li>File appeals, objections, reconsiderations, motions, lump sum settlement applications, and any other correspondence with the Bureau of Workers&rsquo; Compensation and Industrial Commission of Ohio.</li>
<li>Initiate settlement correspondence for self-insured and state fund clients.</li>
<li>Request medical documentation for hearings from attending physicians and any other provider who administered treatment.</li>
<li>Act as account representative for self-insured and state fund employers, advising clients regarding allowance or denial of claims, return to restricted duty, lump sum settlements, extent of disability, allowance or denial of additional conditions, treatment issues, independent medical exams, permanent partial disability objections, and hearing strategies.</li>
<li>Market TPA services to self-insured, state funded, and group rated clients.</li>
<li>Coordinate mailing of group rating material.</li>
<li>Maintain group rating database.</li>
<li>Prepare and mail group rating proposals</li>
<li>Coordinate all correspondence with group administrators.</li>
<li>Generate administrative billing, process payments, and maintain billing database.</li>
<li>Authorize and submit subcontractor&rsquo;s fees to finance for payment.</li></ul><br>
<p></p>
<p></p><ul><li>Process Improvement: Continuously reviews, recommends and implements improvement steps, as needed or directed.
</li><li>Seeks supervisory guidance/approval as appropriate.</li>
<li>Portrays professional image: follows dress code; communicates with internal and external customers in a professional manner, including appropriate verbal and written grammar.</li>
<li>Promotes and demonstrates professional standards to enhance the development of the department.
</li><li>Practices ethical conduct.</li>
<li>Meets acceptable attendance and punctuality expectations (excluding FMLA)</li>
<li>Reviews the files of self-insured clients to ensure that they are meeting BWC audit requirements.
</li><li>Reviews policies maintained on the Policy and Procedures website that pertain to the position.</li>
</ul>
<p>The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and are not considered a detailed description of all the work requirements that may be inherent to this position.</p><br>
<p></p>
<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or protected veteran status. AultCare is an EEO/AA Employer M/F/Disability/Vet.</p>
<p><b>QUALIFICATIONS:</b></p>
<ul><li>Education: Bachelor&rsquo;s Degree required.</li>
<li>Experience: Knowledge of medical terminology,
</li><li>Mastery of Microsoft Word, Excel and Outlook.</li>
<li>Proficient with basic math skills.
</li><li>Prior employment with a workers&rsquo; compensation third party administrator or the Ohio Bureau of Workers&rsquo; Compensation required.</li></ul><br>
<p>
</p><p><b>WORKING CONDITIONS:</b></p>
<ul><li>Hours of operation, shifts as assigned. Occasional overtime, on-call, off-shifts (evenings and/or weekends) scheduled as necessary.
</li><li>Lunch and break periods must be coordinated with other staff members to maintain adequate office staffing during departmental operating hours.</li>
<li>Sitting/standing/moving about intermittently during working hours.</li>
<li>Subject to frequent interruptions and changes in priority of duties throughout the day.
</li></ul></div></div><br>
Location: Aultman Health Foundation &middot; AC SELF INS - AULTCOMP TPA<br>
Schedule: Full Time, Day Shift, 8am-5pm</div>

WORKERS COMPENSATION ACCOUNT REPRESENTATIVE

Inmar

<div>As a member of the Healthcare Solutions team and under the supervision of a manager, an Account Manager is responsible for servicing and supporting Inmar's healthcare clients who use proprietary solutions such as RASMAS, RXTransparent, and MedEx TraySafe.<br>
<br>
The MedEx TraySafe solution is a comprehensive management system for hospital pharmacies addressing medication tray, cart, and delivery issues including delays, missing items, and diversion prevention. This role requires not only client relationship management but also technical expertise in Linux/Ubuntu environments, TraySafe kiosk/mobile system support, and troubleshooting hardware/software integrations.<br>
<br>
An Account Manager must understand the underlying technology (servers, kiosks, cameras, Zebra printers, CUPS, and networking) to provide effective support. They collaborate across teams (Sales, Development, Engineering, Strategy) to grow the business, ensure high adoption rates, and resolve technical issues through troubleshooting, remote support, and client training.<h1 class="jobSectionHeader"><b>
Primary Accountabilities:
</b></h1><h2 class="jobSectionHeader"><b>Account Management &amp; Client Support</b></h2><ul><li><p>
Establish, develop, and maintain strong relationships with designated clients.</p></li><li><p>
Provide Level 1 client support (Phone/Email); escalate technical issues to Sr. Account Manager/Engineering as needed.</p></li><li><p>
Facilitate Health Checks (business reviews) annually with clients to ensure adoption and identify areas for improvement.</p></li><li><p>
Document all client engagements in Salesforce CRM.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Client Onboarding:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Facilitate the onboarding process of new clients within 90 days.</b></h2></li><li><p>
Configure TraySafe mobile and kiosk devices, including iPad/iPhone MedEx app setup.</p></li><li><p>
Provide remote webinar and on-site trainings for end users, technicians, and admins.</p></li><li><p>
Assist with network and device setup (static/DHCP IPs, CUPS printer setup, SSL, Ubuntu YAML networking configs).</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Technical &amp; Systems Support:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Troubleshoot</b><b> </b><b>Linux/Ubuntu-based TraySafe kiosks and servers, including:</b></h2><ul><li><p>
Network configurations (/etc/netplan, /etc/network/interfaces).</p></li><li><p>
CUPS printer configuration</p></li><li><p>
Zebra printer setup and calibration.</p></li><li><p>
Camera calibration, focus, replacement, and USB hub reconfiguration.</p></li></ul></li></ul><p></p><ul><li><p>
Perform soft coding/system file edits (YAML configs, host files, motherboard files, docker configs).</p></li><li><p>
Collaborate with engineering &ldquo;sweeper&rdquo; teams for escalated troubleshooting.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Healthcare Solutions Program Support:</b></h2><ul><li><p>
Perform UAT testing for software releases and hardware rollouts.</p></li><li><p>
Communicate feature requests to Product Owners.</p></li><li><p>
Support medication formulary and NDC setup in TraySafe.</p></li><li><p>
Assist with tray configuration, cart/location tracking, and expiration monitoring.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Administrative &amp; Reporting:</b></h2><ul><li><p>
Prioritize and manage multiple support tasks within defined SLAs.</p></li><li><p>
Run and schedule reports (e.g., tray expirations, recalls).</p></li><li><p>
Maintain accurate technical records for system configurations and troubleshooting.</p></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications:</b></h2><ul><li><p>
Associate&rsquo;s degree (Bachelor&rsquo;s preferred) OR equivalent combination of training/experience.</p></li><li><p>
3&ndash;5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.</p></li><li><p>
Linux/Ubuntu administration experience (config files, terminal commands, docker management).</p></li><li><p>
Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).</p></li><li><p>
Experience with Zebra printers, CUPS, and healthcare device integration.</p></li><li><p>
Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.</p></li><li><p>
Familiarity with Salesforce CRM.</p></li><li><p>
Ability to translate technical concepts into non-technical language for clients.</p></li></ul><p></p><p><b>
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.</b></p><p><b>
Eligible associates have access to:</b></p><ul><li><p><b>
Medical, Dental, and Vision insurance</b></p></li><li><p><b>
Basic and Supplemental Life Insurance options</b></p></li><li><p><b>
401(k) retirement plans with company match</b></p></li><li><p><b>
Health Spending Accounts (HSA/FSA)</b></p></li></ul><p><b>
We also offer:</b></p><ul><li><p><b>
Flexible time off and 11 paid holidays</b></p></li><li><p><b>
Family-building benefits, including Maternity, Adoption, and Parental Leave</b></p></li><li><p><b>
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning</b></p></li><li><p><b>
Wellness and Mental Health counseling services</b></p></li><li><p><b>
Concierge and work/life support resources</b></p></li><li><p><b>
Adoption Assistance Reimbursement</b></p></li><li><p><b>
Perks and discount programs</b></p></li></ul><p><b>
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.</b></p><p></p><p>
At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:
</p>58,762.13 - 97,936.88 USD Annual<p></p><p>
The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.</p><p>
Depending on the job level and role, it may include:</p><ul><li><p>
Annual discretionary bonuses through our Core Company Performance Bonus Plan</p></li><li><p>
Equity grants, sign-on bonuses, and other tailored incentive opportunities</p></li><li><p>
Additional discretionary compensation, such as:</p><ul><li><p>
Growing Revenue Incentives</p></li><li><p>
Corporate or VIP Bonuses</p></li><li><p>
Deferred compensation opportunities</p></li></ul></li></ul><p>
The actual annualized salary offered at the time of hire will be communicated in the candidate&rsquo;s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.</p><p></p><p>
We are an Equal Opportunity Employer, including disability/vets.</p><p></p><p><b>
Recruitment Fraud Notice:</b> Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.</p><p></p><p>
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.</p></div>

Client Account Representative

FMOL Health

<div><p>The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.</p></div>
<br><div><div><ul><li>Customer Service
<div><ul><li>Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.
</li></ul><ul><li>Assists in providing quality training and orientation for assigned employees.
</li></ul></div></li></ul><ul><li>Payer Relations
<div><ul><li>Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department.
</li></ul><ul><li>Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.
</li></ul><ul><li>Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.
</li></ul><ul><li>Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures, and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.
</li></ul><ul><li>Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.
</li></ul><ul><li>Reviews claims to make sure that payer specific billing requirements are met.
</li></ul><ul><li>Follows up on claims, determines and applies appropriate adjustments.
</li></ul><ul><li>Updates accounts.
</li></ul></div></li></ul><ul><li>Receivables
<div><ul><li>Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.
</li></ul></div></li></ul><ul><li>Quality
<div><ul><li>Maintain a quality accuracy average of 95%
</li></ul><ul><li>Maintain a production set by management for specialty focus.
</li></ul><ul><li>Thoroughly completes assigned tasks with in the requested timeline.
</li></ul></div></li></ul><ul><li>Other Duties As Assigned
<div><ul><li>Performs other duties as assigned or requested.</li></ul></div></li></ul></div></div>
<br><div><ul><li>Must have 2 yrs experience of relevant experience. Bachelor's Degree substitutes 2 yrs exp. Associate's Degree, trade school, or certification substitutes 1 yr exp.
</li><li>Some examples of relevant experience include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
</li><li>High School or equivalent
</li><li>Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.</li></ul></div>

Patient Account Representative 2 - Hospital

Redlands Community Hospital

Reporting to the Director of Patient Financial Services, this position is responsible for accurate insurance and self-pay billing, and follow-up .
<br><br>
<ul>
<li>Ability to meet all job physical requirements as outlined in job description or as agreed through a work place accommodation</li>
</ul>
<b>EDUCATION/TRAINING/ EXPERIENCE:</b><br>
<ul>
<li>High school diploma or equivalent preferred.</li>
<li>One year of current hospital collection/billing experience preferred.</li>
<li>Computer skills preferred.</li>
</ul>
<b>CERTIFICATIONS/LICENSES:</b><br>
<ul>
<li>None.</li>
</ul>


Patient Account Representative

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Account Representative

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WORKERS COMPENSATION ACCOUNT REPRESENTATIVE

Client Account Representative

Patient Account Representative 2 - Hospital

Patient Account Representative 2 - Hospital

Patient Account Representative