account resolution specialist

Radius Global Solutions LLC

<div><div><div><div><div>Summary
 
The Financial Care Agent is responsible for effectively negotiating the resolution of early stage past due accounts on behalf of clients while maintaining a high level of customer satisfaction, by providing a professional, positive, and empathetic experience to each consumer engagement, as well as adhering to all applicable company, client, and regulatory requirements.
 
 
Essential Functions
 
<ul><li>Meet or exceed productivity goals established by the Client and Company
</li><li>Efficiently manage customer accounts and file records according to Company and Client work standards:
</li></ul>o Efficiently handle and maintain customers&rsquo; accounts
 
o Accurately and thoroughly update and document account notes
 
o Use probing questions to assess the consumer&rsquo;s situation and assist with resolving issues according to client&rsquo;s work standards
 
o Negotiate for payment arrangements on delinquent accounts
 
o Quickly make knowledge-based decisions to resolve the related issues
 
<ul><li>Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
</li><li>Complete all assignments as required or requested by Operations management
</li><li>Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional area and with Client policies and procedures
</li><li>Communicate professionally and appropriately with clients, consumers, co-workers, and management
</li><li>Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
</li><li>Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional area and with Company policies and procedures
</li><li>Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
</li><li>Adhere to all Company and customer confidentiality and security policies and procedures 
</li></ul> 
 
Non-Essential Functions
 
<ul><li>Perform other duties and special projects as assigned
</li></ul> 
Supervisory Responsibilities/Accountabilities
 
<ul><li>This position does not require Supervisory Responsibilities/Accountabilities
</li></ul> 
Requirements
 
<ul><li>High School Diploma or General Educational Development (GED) certificate
</li><li>Two or more years of applicable customer service or related experience
</li><li>Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems
</li><li>Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
</li><li>Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
</li><li>Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures 
</li></ul> 
 
Physical Requirements
 
While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while using a computer for periods of time. The employee frequently is required to multi-task (e.g., talk and type simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers.
 
 
Working Conditions
 
Work is generally performed within an indoor office environment utilizing standard office equipment. Desk setting inbound call center/cubicle 
 
 
 
Position Type/Expected Hours of Work
 
Some flexibility in hours allowed but must be available during the department&rsquo;s scheduled hours and guidelines, which include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.</div></div></div></div></div>

Financial Care Agent (PenFed)

TEEMA Group

<div><h2 class="jobSectionHeader">Patient Account Specialist Senior</h2><h3 class="jobSectionHeader">
Role Summary</h3>
Take a senior-level seat in a high-performing medical collections unit where your expertise directly impacts the financial health of a premier healthcare system. As a Senior Patient Account Specialist, you will navigate the complexities of insurance reimbursement, identifying and resolving denied or underpaid claims with precision and speed. This role is perfect for a detail-oriented professional who enjoys solving financial puzzles and advocating for proper reimbursement through professional communication with payers, patients, and vendors. You will be a key contributor to maintaining the structural integrity of the accounts receivable process while ensuring world-class patient and client satisfaction.
Key Duties:<ul><li>
Revenue Recovery: Collect outstanding balances from commercial, governmental, and third-party payers to ensure full and proper reimbursement for medical services.</li><li>
Claims Resolution: Proactively identify denied or underpaid claims, implementing timely solutions and appeals within specific payer guidelines.</li><li>
Knowledge Leadership: Maintain an expert-level understanding of payer claims processing, appeal procedures, provider contracts, and various payment methodologies.</li><li>
Technical Proficiency: Utilize a deep understanding of standard billing forms, filing requirements, and Explanation of Benefits (EOB) while navigating online payer portals.</li><li>
Trend Analysis: Identify and communicate recurring issues or industry trends that impact account resolution and overall reimbursement efficiency.</li><li>
Comprehensive Account Management: Manage both active Accounts Receivable (AR) and Bad Debt (BD) inventory, ensuring all documentation is accurate and compliant with state and federal guidelines.</li><li>
Stakeholder Collaboration: Facilitate professional communication with patients, clients, and reimbursement vendors to resolve complex account issues.</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
Experience: Strong professional background as a medical collection specialist with a proven track record of resolving complex healthcare accounts.</li><li>
Skills: Expert knowledge of medical collection work processes and insurance reimbursement cycles.</li><li>
Compliance: Ability to adhere strictly to all client, state, and federal collection guidelines.</li><li>
Medical Requirements: Must complete all required medical screenings prior to start.</li></ul><h3 class="jobSectionHeader">
Desired Qualifications</h3><ul><li>
Communication: Exceptional interpersonal skills with the ability to manage conflict and provide a high level of patient and client satisfaction.</li><li>
Analytical Ability: Strong skills in identifying reimbursement trends and navigating various payer payment methodologies.</li><li>
System Knowledge: Familiarity with TLRA collection unit processes or similar large-scale hospital billing systems.</li></ul><h3 class="jobSectionHeader">
Location and Work Type</h3><ul><li>
Setting: Hospital Corporate Office / TLRA Collection Unit</li><li>
Work Type: On-site</li><li>
Location: Lake Charles, LA</li><li>
Schedule: Monday &ndash; Friday (8-hour shifts)</li><li>
Education Note: High School Diploma/GED verification is no longer required for this specific role.</li></ul>
If you're interested, please reply to this advertisement or directly email your resume to me at DSalgado@teemagroup.com or by calling/texting (949) 295-5951. 
I strive to reply within 48 hours. Looking forward to connecting with you soon. Thank you!
#Workwolf</div>

Patient Account Specialist Senior

ibex

<div>
 
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 </li>
 </ul>
 
 
 Stay updated on process changes and system updates
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 </li>
 </ul>
</div>

Customer Success Specialist (US & UK Region)

Macrise Tech Solutions

Patient Billing &amp; Account Services SpecialistThe Patient Billing &amp; Account Services Specialist is responsible for managing patient financial communications, payment processing, account maintenance, and billing support activities. This role requires strong customer service skills, attention to detail, and the ability to effectively resolve billing inquiries while ensuring accurate account management and timely payment collection. The position supports overall revenue cycle performance by maintaining accurate financial records and providing exceptional patient assistance.Key ResponsibilitiesPatient Communication &amp; Account Support<ul><li>Conduct outbound outreach to patients regarding outstanding balances, payment reminders, account updates, and billing-related matters.</li><li>Respond to inbound patient inquiries concerning billing statements, account balances, payment arrangements, and general account questions.</li><li>Provide professional, courteous, and empathetic customer service while addressing patient concerns and offering accurate billing information.</li><li>Assist patients in understanding payment options, financial responsibilities, and available payment solutions.</li></ul>Billing &amp; Payment Processing<ul><li>Accurately post insurance and patient payments within the practice management and billing systems.</li><li>Process manual payments and receipts while ensuring all financial transactions are properly documented and reconciled.</li><li>Generate, distribute, and monitor electronic billing statements in a timely manner.</li><li>Establish, maintain, and monitor patient payment plans according to organizational policies and guidelines.</li><li>Process recurring and scheduled payment plan transactions while ensuring accurate posting and account reconciliation.</li></ul>Account Maintenance &amp; Reconciliation<ul><li>Review patient accounts to identify payment posting discrepancies, resolve errors, and perform necessary account adjustments.</li><li>Maintain accurate and current patient demographic, insurance, and financial information within the billing system.</li><li>Document all billing activities, account updates, patient communications, and payment transactions thoroughly and accurately.</li><li>Perform routine account audits to ensure data integrity and financial accuracy.</li></ul>Encounter Review &amp; Documentation Management<ul><li>Review patient encounters to verify accurate charge capture and alignment with services rendered.</li><li>Collaborate with clinical, administrative, and billing teams to resolve incomplete, missing, or inaccurate encounter documentation.</li><li>Maintain organized and up-to-date billing records within the practice management system.</li><li>Support compliance initiatives by ensuring proper documentation and record retention standards are maintained.</li></ul>Core Competencies<ul><li>Strong knowledge of medical billing, patient accounts, and revenue cycle processes.</li><li>Excellent communication, customer service, and conflict-resolution skills.</li><li>High attention to detail and accuracy in payment posting and account reconciliation.</li><li>Ability to manage multiple priorities while meeting deadlines.</li><li>Proficiency with electronic health records (EHR), practice management, and billing systems.</li></ul>Pay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Willing to work the night shift, Wapda Town, Lahore?</li></ul>Experience:<ul><li>Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Medical Billing & Collections Specialist

Alert Recovery

Job Summary We are seeking a proactive and detail-oriented Repossession Specialist to join our dynamic team. In this role, you will be responsible for locating, securing, and recovering assets related to delinquent accounts, ensuring compliance with all legal and company policies. Your energetic approach and strong negotiation skills will help facilitate smooth repossession processes while maintaining excellent customer service standards. This position offers an engaging environment where you can make a tangible impact by recovering assets efficiently and professionally.Duties<ul><li>Locate and recover vehicles or assets tied to overdue accounts through investigative techniques and field visits</li><li>Communicate effectively with customers, lenders, and law enforcement to coordinate repossession activities</li><li>Maintain detailed records of all repossession activities, including documentation of asset status and recovery procedures</li><li>Ensure compliance with all applicable laws, regulations, and company policies during the repossession process</li><li>Negotiate with customers in a professional manner to facilitate asset recovery while preserving customer relationships</li><li>Conduct thorough account analysis to determine the best approach for each repossession case</li><li>Prepare comprehensive reports on each recovery effort, including challenges encountered and resolution steps</li></ul>Requirements<ul><li>Strong understanding of financial concepts such as debits &amp; credits, account reconciliation, accounts receivable/payable, and revenue cycle management</li><li>Excellent phone etiquette combined with superior customer service skills to handle sensitive situations tactfully</li><li>Knowledge of accounting software and financial software systems for tracking and reporting purposes</li><li>Ability to apply negotiation techniques effectively in high-pressure situations</li><li>Basic math skills essential for account analysis and reconciliation tasks</li><li>Familiarity with legal procedures related to asset repossession and compliance standards</li></ul>Join us as a Repossession Specialist if you&rsquo;re driven by challenge, excel at negotiation, and are committed to delivering exceptional service while recovering assets efficiently. We value energetic professionals who thrive in fast-paced environments and are eager to contribute their expertise toward our success!Job Type: Full-timePay: $17.00 - $22.00 per hourBenefits:<ul><li>Paid training</li></ul>Work Location: In person

Repossession Specialist

Tennessee Orthopaedic Alliance

<div>*** WORK AT HOME*** 


Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on diagnosing and treating disorders and injuries of the musculoskeletal system, allowing our patients to live their best lives. Ninety-plus years later, we are advancing the practice of orthopaedic surgery throughout the state.

There are several reasons why TOA is an employer of choice; here are a few of them:
<ul>
<li>Stability -TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state!</li>
<li>Impact -TOA's team members use our careers &mdash; whether in our clinics or our business office &mdash; to make a positive difference in the community by building relationships and helping patients live their best lives.</li>
<li>Work Environment -The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.</li>
<li>Total Rewards -TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.</li></ul> 


JOB SUMMARY

The AR Specialist is an essential part of the TOA Central Business Office. As an AR Specialist, you will use your analytical, financial, and customer service skills to ensure that TOA claims filed to an insurance payer are processed accurately and in a timely manner. 


DUTIES AND RESPONSIBILITIES
<ul>
<li>Promptly identify any errors or other issues in claims processing.</li>
<li>Effectively following up on any unpaid balances.</li>
<li>Expeditiously bring any remaining balance to resolution.</li>
<li>Meet quality assurance and productivity standards by identifying and reconciling insurance balance accounts.</li>
<li>Identify denial trends and provide potential solutions while analyzing patient accounts utilizing our EPM system &ndash; Nextgen to determine appropriate action.</li>
<li>Review explanations of benefits details on denials.</li>
<li>Communicate with insurance payer representatives, patients, and TOA staff to ensure timely and accurate resolution of account transactions. This would include Commercial plans, Medicare/Medicare HMO plans, Medicaid/Medicaid HMO plans, and BCBSTN.</li>
<li>Prioritize assigned accounts to maximize aged accounts receivable resolution.</li>
<li>Review the explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution.</li>
<li>Operate within established guidelines and protocols, including providing backup documentation for our accounting and audit functions.</li>
<li>Collaborate closely with the Central Business Office, clinical colleagues, and administrative teammates to develop a cohesive, high-performing team.</li>
<li>Adhere to HIPAA and OSHA safety guidelines.</li></ul> 


REQUIREMENTS
<ul>
<li>MUST reside and work in either the Middle TN, Knoxville TN, or the Columbia TN area.</li>
<li>Exceptional customer service and patient focus.</li>
<li>Knowledge of Insurance &ndash; particularly coordination of benefit rules and denial overturns are essential to this position.</li>
<li>Knowledge of administrative and clerical procedures.</li>
<li>Accustomed to using mostly payer websites for appeals/reconsiderations, medical records attachments, verification of benefits, and/or web-based claims follow-up.</li>
<li>Ability to communicate and work as a team.</li>
<li>Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook.</li>
<li>At least 3 years insurance collections experience.</li>
<li>Experience using NextGen.</li>
<li>Orthopaedic specialty experience.</li>
<li>Fluency in English is required; Fluency in a second language is a plus.</li></ul> 


WORKING CONDITIONS

TOA fosters an excellent working environment of positivity, collaboration, job satisfaction, and engagement.

The department experiences high volume, and as a result, it has associated stressors that conflict with a fast-paced environment.
<ul>
<li>Regularly sit while working on the computer; use hands and fingers to handle, control, or feel objects, too, ls commands; repeat the same movements when entering data; speak clearly so listeners can understand; understand the speech of another person; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods time.</li></ul> 


TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

AR Specialist

TEEMA

<div>Help Desk Specialist II
Task 3: TSD Advanced Support (Tier II)
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required
BILINGUAL PREFERRED
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.
What You Bring:<ul><li>
High school diploma or equivalent (Associate degree in IT preferred)</li><li>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</li><li>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</li><li>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li><li>
U.S. Citizenship and ability to pass a background investigation</li></ul>
Preferred Qualifications:<ul><li>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</li><li>
Experience with ServiceNow or enterprise ITSM platforms</li><li>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</li><li>
Prior experience supporting federal, government, or highly regulated environments</li></ul>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

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