account service associate

Brand Genius

<p><b>Job Description:</b><br/>My Brand Genius is hiring an <b>Amazon Accounts Associate </b>to grow and optimize our clients&rsquo; ecommerce presence. You&rsquo;ll use your Amazon expertise to boost sales, elevate brand visibility, and ensure a flawless customer experience, managing everything from listings to performance across the Amazon ecosystem.</p><p><b>Key Responsibilities</b></p><ul><li>Create, update, and optimize listings, including titles, bullet points, descriptions, and images, to improve visibility and conversion rates.</li><li>Conduct in-depth keyword research and implement advanced SEO strategies to rank higher in Amazon's organic search results.</li><li>Plan, execute, and optimize PPC campaigns</li><li>Monitor inventory levels and coordinate with supply chain teams to ensure stock availability and prevent out-of-stock scenarios.</li><li>Analyze sales data and key performance metrics to identify growth opportunities, adjust strategies, and achieve sales targets.</li><li>Respond to customer inquiries, manage reviews, and maintain high satisfaction by providing prompt, professional support.</li><li>Regularly monitor competitor activities, including pricing, promotions, and listing strategies, to ensure a competitive advantage.</li><li>Strategically plan and implement promotional activities like Lightning Deals, Coupons, and other discount campaigns to boost sales.</li><li>Ensure all activities comply with Amazon&rsquo;s policies, to maintain account health.</li></ul><p><b>Required Experience &amp; Skills:</b></p><ul><li>Graduate and minimum of 2 years of hands-on experience in e-commerce, specifically Amazon account management.</li><li>Proficiency in using Amazon Seller Central, Excel, Google Analytics, Helium10, Jungle Scout and other e-commerce analytical tools.</li><li>Ability to adapt quickly to changes in Amazon&rsquo;s platform, policies, and algorithms.</li><li>Strong ability to interpret data and use insights to drive decision-making and strategy optimization.</li><li>Strong communication skills for managing client relationships and reporting.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Amazon Accounts Associate

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Saudi Arabia
</div></li><li><div><b>Division</b>
</div><div>Operations
</div></li><li><div><b>Department</b>
</div><div>Accounting &amp; Finance
</div></li><li><div><b>Country</b>
</div><div>Saudi Arabia
</div></li><li><div><b>Closing Date</b>
</div><div>31-Dec-2025
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary</b></h5>
</div><div><p>The incumbent will work on branch account operations, which is mainly responsible for Accounts/Service of Retail, QNB First, Private Banking, Staff, Treasury and Corporate customers. The incumbent is also responsible to review documentation for account opening documentation for the retail and corporate segment. The incumbent will also be responsible for ensuring all customer signature data base is managed efficiently, to monitor exceptions provide periodic reports to Manager Central Operations and Head of Centralised Operations, proper and timely response to local regulator(s). The incumbent will be responsible for ensuring the adequacy of the opening/ Amendment accounts documentation in compliance with set policies (such as KYC/AML) and procedures and regulatory legal form of business.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Assist in the monitoring and achievement of Key Performance Indicators (KPIs) and SLA&rsquo;s</li><li>Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank</li><li>Act within the limits of the powers delegated to the incumbent</li></ul><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Liaise with Relationship Managers in Retail, QNB First, Staff, Treasury and Corporate Banking to ensure that all opening accounts/Amendment/closing/adding signature etc. of the transaction which related to the accounts documents are timely received and timely Completed.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.</li><li>Build and maintain strong and effective relationship with all other related departments and units to achieve the Group&rsquo;s goals/objectives.</li><li>Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.</li></ul><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Follows procedures in reviewing opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts in the system, ensuring all Forms and other regulatory requirements are being followed.</li><li>Ensure opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts are received and completed performed within Turnaround time (TAT) per Application Type and Department laid down in the SLAs.</li><li>Timely communicate the completion of opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts procedures to retail and corporate banking personnel to ensure timely customer service.</li><li>Review documentation on all new opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts to ensure proper procedures were followed and red flags were properly followed up and approved.
</li><li>Conduct Annual reviews, spot checks and periodic review of all customer files to ensure compliance with procedures and regulatory requirements paying particular care and attention to relevant KYC/AML directives.
</li><li>Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.</li><li>Make sure to put opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts request in a safe place until shift to offsite storage</li></ul><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess developing knowledge of developments accounts/Matters related to the bank, rules, relationship</li><li>Relevant experience in KYC and Anti-Money Laundering (AML) directives/ rules and regulations and best practices.</li><li>Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing/service.</li><li>Proactively identify areas for professional development of self and undertake development activities</li><li>Seek out opportunities to remain current with all developments in professional field</li></ul><p><b>
E. Legal, Regulatory, and Risk Framework Responsibilities:</b></p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul><p><b>
F. Other:</b></p><ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</li><li>No experience required.</li><li>Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable.</li><li>Good verbal and written communication skills (including report writing) in English (Arabic/French preferred).</li><li>Ability to follow through with policies/initiatives.</li><li>Computer skills (MS Office and bank applications).</li><li>Good problem-solving skills.</li><li>Planning, organizing and analytical ability.</li><li>Ability to effectively interact at all levels in the bank and outside contacts.</li><li>Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing.</li><li>Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.</li><li>Detail oriented.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of your Passport
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Associate - Account Operations (Saudization)

Qatar National Bank

<div>Job Summary<p><br>
The incumbent will work on branch account operations, which is mainly responsible for Accounts/Service of Retail, QNB First, Private Banking, Staff, Treasury and Corporate customers. The incumbent is also responsible to review documentation for account opening documentation for the retail and corporate segment. The incumbent will also be responsible for ensuring all customer signature data base is managed efficiently, to monitor exceptions provide periodic reports to Manager Central Operations and Head of Centralised Operations, proper and timely response to local regulator(s). The incumbent will be responsible for ensuring the adequacy of the opening/ Amendment accounts documentation in compliance with set policies (such as KYC/AML) and procedures and regulatory legal form of business.</p>
Main Responsibilities<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Assist in the monitoring and achievement of Key Performance Indicators (KPIs) and SLA's</li><li>Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank</li><li>Act within the limits of the powers delegated to the incumbent</li></ul><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Liaise with Relationship Managers in Retail, QNB First, Staff, Treasury and Corporate Banking to ensure that all opening accounts/Amendment/closing/adding signature etc. of the transaction which related to the accounts documents are timely received and timely Completed.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.</li><li>Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/objectives.</li><li>Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.</li></ul><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Follows procedures in reviewing opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts in the system, ensuring all Forms and other regulatory requirements are being followed.</li><li>Ensure opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts are received and completed performed within Turnaround time (TAT) per Application Type and Department laid down in the SLAs.</li><li>Timely communicate the completion of opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts procedures to retail and corporate banking personnel to ensure timely customer service.</li><li>Review documentation on all new opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts to ensure proper procedures were followed and red flags were properly followed up and approved.
</li><li>Conduct Annual reviews, spot checks and periodic review of all customer files to ensure compliance with procedures and regulatory requirements paying particular care and attention to relevant KYC/AML directives.
</li><li>Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.</li><li>Make sure to put opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts request in a safe place until shift to offsite storage</li></ul><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess developing knowledge of developments accounts/Matters related to the bank, rules, relationship</li><li>Relevant experience in KYC and Anti-Money Laundering (AML) directives/ rules and regulations and best practices.</li><li>Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing/service.</li><li>Proactively identify areas for professional development of self and undertake development activities</li><li>Seek out opportunities to remain current with all developments in professional field</li></ul><p><b>
E. Legal, Regulatory, and Risk Framework Responsibilities:</b></p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul><p><b>
F. Other:</b></p><ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul>
Education and Experience Requirements<ul><li><br>
University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</li><li>No experience required.</li><li>Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable.</li><li>Good verbal and written communication skills (including report writing) in English (Arabic/French preferred).</li><li>Ability to follow through with policies/initiatives.</li><li>Computer skills (MS Office and bank applications).</li><li>Good problem-solving skills.</li><li>Planning, organizing and analytical ability.</li><li>Ability to effectively interact at all levels in the bank and outside contacts.</li><li>Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing.</li><li>Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.</li><li>Detail oriented.</li></ul></div>

Irwin & Dow

The Role
<br>We are working with a highly regarded boutique organisation that operates internationally, supporting senior stakeholders and private investment interests across multiple jurisdictions. With a strong reputation for excellence, trusted relationships, and long-term partnerships, this firm provides strategic and operational support to a select group of global clients. As part of their continued growth, the company is seeking an Accounts Associate to join their Dubai-based team. This role plays a key part in ensuring smooth financial operations and governance across international entities. Responsibilities include day-to-day bookkeeping, preparing detailed expense reports, processing inter-company transactions, issuing invoices and monitoring receivables, and coordinating with external accounting providers. There will also be exposure to compliance administration, financial registrations, and broader office operational support depending on experience.
<br><br>
Requirements
<br>The successful candidate will bring exceptional attention to detail, strong organisational skills, and a proactive, hands-on approach. Prior experience in a boutique, entrepreneurial or international environment is ideal, along with a Bachelor’s degree and proven capability in bookkeeping and expense reporting. Strong written English skills and extensive QuickBooks experience are essential. Flexibility, discretion, and the ability to work closely within a collaborative, fast-paced team are key to thriving in this role. This is an excellent opportunity for a finance-focused professional who enjoys variety and wishes to grow within a dynamic and globally connected environment.
<br><br>
About the company
<br>Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function. We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNCs, government & semi -government entities, SMEs, local businesses and in the start-up and UHNWI support framework. Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties. Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.

Accounts Associate

Vireon Incorporated

<p><b>Vireon Incorporated</b> is seeking a Customer Service and Sales Associate in Raleigh. This role is crucial for AT&amp;T's direct outreach, blending client engagement with sales strategy. Training in CRM systems and service coordination ensures you guide clients through service selection as the face of AT&amp;T.As a Customer Service and Sales Associate, you will maintain the momentum of AT&amp;T's operations through persistent outreach, thorough inquiry management, and precise activation support for wireless and fiber services. This Customer Service and Sales Associate role establishes the groundwork for professional development in sales team leadership or customer retention strategy.</p><p><b>Who We Are</b></p><p><b>Vireon Incorporated</b> is a sales and business consulting firm that understands the unique fabric of North Carolina's towns and cities. We don't just work here; we live here, and we're committed to driving growth that strengthens both our clients and the communities we call home.</p><p><b>What We Are About</b></p><p><b>Think of the market as a still pond. We are the current.</b> Your genuine engagement creates ripples. A single positive interaction doesn't just lead to one enrollment; it ripples outwards, influencing community perception and pulling others toward the steady flow of AT&amp;T.</p><p><b>What Will I Be Doing as a Customer Service and Sales Associate?</b></p><ul><li>Launch structured outreach campaigns across assigned zones to promote AT&amp;T&rsquo;s wireless, fiber, and bundled services using approved engagement workflows.</li><li>Meet and exceed daily and weekly sales goals with integrity and professionalism.</li><li>Guide service selection by assessing connectivity goals, budget priorities, and household usage patterns to position tailored solutions.</li><li>Maintain CRM accuracy by logging account updates, tracking pipeline movement, and documenting service milestones to support campaign visibility.</li><li>Process service orders, manage documentation workflows, and coordinate provisioning readiness to meet delivery benchmarks.</li><li>Share territory insights and enrollment trends to refine outreach strategy, improve conversion rates, and support retention goals.</li><li>Identify upselling opportunities and recommend service enhancements that align with household needs and campaign objectives.</li></ul><p><b>What Do I Need to Bring to the Table as a Customer Service and Sales Associate?</b></p><ul><li>A high school diploma or GED is preferred.</li><li>Experience in structured outreach, sales, or service coordination&mdash;ideally within telecom, retail, or subscription-based environments.</li><li>Strategic communicator with a consultative mindset; able to guide service selection and contribute to AT&amp;T&rsquo;s acquisition and retention goals.</li><li>CRM proficient; maintains clean, actionable data to support account tracking, territory metrics, and activation forecasting.</li><li>Detail-oriented and resilient; thrives in structured, performance-driven environments with clear growth pathways and campaign benchmarks.</li></ul><p>Apply now to be considered for the Customer Service and Sales Associate position.</p><p>Job Type: Full-time</p><p>Pay: $3,500.00 - $4,800.00 per month</p><p>Work Location: In person</p>

Customer Service and Sales Associate

Full Circle Agency

<div>
 <strong>
  Job Location: On-site
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title: Amazon Brand Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Job Level: ASSOCIATE
  <br/>
  <br/>
 </strong>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   22 Annual Paid Leaves
  </li>
  <li>
   Year-End Bonus: Receive an annual bonus equal to one month's salary after completing one year.
  </li>
  <li>
   Performance-Based Bonuses: Additional rewards based on individual and campaign success.
  </li>
  <li>
   Observed National Holidays: All national holidays in Pakistan, including Eid and Muharram, are observed.
  </li>
  <li>
   Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.
  </li>
  <li>
   Annual Increments: Regular reviews to reward performance and growth.
  </li>
  <li>
   Work with Top-Tier Brands: Gain valuable experience managing campaigns for leading 7-8 figure US brands.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have at least 1 year of experience in the e-commerce industry, preferably as an Associate Account Manager, Associate Category Manager
  </li>
  <li>
   Manager, Associate Brand Manager, or a similar role.
  </li>
  <li>
   Experience in market research, product launching, and account management is highly desirable.
  </li>
  <li>
   Excellent command of the English language is required.
  </li>
  <li>
   In-depth knowledge of Amazon is required.
  </li>
  <li>
   Knowledge of MS Excel for Inventory Management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mainly responsible for assisting the Brand Manager in carrying out tasks, such as:
  </li>
  <li>
   Managing the product catalog of clients on Amazon. This covers sales performance, advertising &amp; marketing, keyword indexation, stock level, ratings &amp; reviews, conversion rate, margins, and others.
  </li>
  <li>
   Drive revenue growth of the assigned client accounts (existing products &amp; identify opportunities for new products to launch)
  </li>
  <li>
   Assess market competition by comparing the client's products against competitors
  </li>
  <li>
   Identify new product opportunities and successfully execute the launch on Amazon
  </li>
  <li>
   Analyze market and customer trends within Amazon
  </li>
  <li>
   Work with various service and support units to ensure you are driving the account's revenue growth.
  </li>
  <li>
   Analyze various account reports and create actionable plans to ensure the success of the accounts managed
  </li>
  <li>
   Assist with weekly, monthly, and quarterly reports to the team, Management, and clients, showing account success.
  </li>
  <li>
   Manage client communications
  </li>
  <li>
   Others, as assigned
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mandatory Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This is an office-based position in Lahore, where remote work is unavailable.
  </li>
  <li>
   Candidates must have their own laptop/machine for this role.
  </li>
  <li>
   Job timings are from 6 PM to 2 AM (Pakistani Time).
   <br/>
  </li>
 </ul>
</div>


Amazon Brand Associate

Accenture

<div><p><b>Job Summary:</b></p><p></p><p>
The Oracle ERP Support Service Associate Manager is responsible for overseeing the daily operations of Oracle ERP support services. This role ensures the timely resolution of ERP-related incidents, manages oracle quarterly updates and ensures that the client is getting the latest functionality and features following the standard practices, liaises with business and IT stakeholders, and coordinates with internal and external teams to maintain a high level of service delivery and user satisfaction. The role requires a strong technical and business background in Oracle ERP systems (Fusion), service management expertise, and leadership capability.</p><div></div><p><b>
Key Responsibilities:</b></p><ul><li><p>
Lead and manage the ERP support team, including assigning tasks, monitoring performance, and ensuring high-quality service delivery.</p></li><li><p>
Oversee support and maintenance activities for Oracle ERP modules such as Financials, Procurement, Supply Chain, HCM, and Projects.</p></li><li><p>
Manage and ensure incidents are resolved, service requests, and problem tickets related to Oracle ERP.</p></li><li><p>
Ensure compliance with SLAs and KPIs for ERP support operations.</p></li><li><p>
Act as a liaison between IT, vendors, and business units to ensure efficient support and continuous improvement.</p></li><li><p>
Plan and oversee Oracle quarterly updates, needs to follow the standard practice to fix or apply any change on production environment.</p></li><li><p>
Lead root cause analysis for critical incidents and develop long-term resolution strategies. Prepare detailed incident and RCA reports, ensuring clear communication of key findings and corrective actions to client leadership to support recovery, continuous improvement, and risk mitigation.</p></li><li><p>
Ensure documentation of support procedures, system configurations, and known error databases.</p></li><li><p>
Conduct regular reviews and analysis of system performance, support trends, and user feedback. Generate and present weekly reports to stakeholders, providing clear insights into the status and effectiveness of ERP support services.</p></li><li><p>
Ensure comprehensive and up-to-date ERP documentation&mdash;including user guides, process models, test scripts, and configuration records&mdash;is maintained and aligned with ongoing support activities.</p></li><li><p>
Facilitate training and knowledge transfer for team members and end users.</p></li><li><p>
Manage vendor relationships and coordinate support escalation when necessary. To build governance, cadence and escalation process to make sure that support services is well structured</p></li><li><p>
Ensure compliance with security, audit, and data integrity standards.</p></li></ul></div>
<br>
<div><p><b>Required Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</p></li><li><p>
7+ years of experience in Oracle ERP (EBS or Cloud) systems, with at least 3 years in a managerial or team lead role.</p></li><li><p>
Strong knowledge of Oracle ERP modules and architecture.</p></li><li><p>
Experience in managing ERP support in a complex enterprise environment.</p></li><li><p>
Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy, Manage engine).</p></li><li><p>
Excellent problem-solving, communication, and stakeholder management skills.</p></li><li><p>
Ability to manage cross-functional teams and multiple priorities.</p></li></ul><div></div><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Oracle certifications (e.g., Oracle Cloud Infrastructure, Oracle Financials Cloud).</p></li><li><p>
Experience with Oracle Fusion Cloud applications.</p></li><li><p>
Project management experience or certification (PMP, PRINCE2).</p></li><li><p>
Experience in regulated or global enterprise environments.</p></li></ul><p></p><p><b>
Soft Skills:</b></p><ul><li><p>
Strong leadership and team management capabilities.</p></li><li><p>
Customer service mindset with a proactive approach to problem resolution.</p></li><li><p>
High attention to detail and ability to work under pressure.</p></li><li><p>
Excellent written and verbal communication skills.</p></li></ul><p></p><p>
WHY JOIN US?</p><ul><li><p>
We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues</p></li><li><p>
You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools</p></li><li><p>
Flexible work arrangements and a range of benefits including competitive rewards</p></li><li><p>
You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends</p></li><li><p>
You will also have opportunities to make a difference to the communities in which we work and live</p></li></ul><p></p><p>
NEXT STEPS:</p><p><br>
If this sounds like the ideal role, career and company for you, click below to apply.<br>
To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.<br>
Accenture Middle East: <b>LinkedIn</b><b>, </b><b>Instagram</b><b>, </b><b>Facebook</b><b>, </b><b>Twitter</b><b>, </b><b>YouTube</b></p></div><p></p>

Oracle ERP Support Service Associate Manager

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