account services analyst

ASPIRE 92 (SMC-PRIVATE) LIMITED

<p>Job Description:</p><p>The Key Account Analyst &ndash; Reporting will be responsible for preparing, analyzing, and presenting</p><p>detailed reports on key client accounts. This includes leveraging data from QuickBooks, CRM</p><p>systems, and internal tools to provide actionable insights that enhance client satisfaction,</p><p>profitability, and operational efficiency.</p><p>The ideal candidate has a strong background in finance, accounting, or data analytics, with a</p><p>passion for turning data into strategic information that drives decision-making.</p><p>Key Responsibilities:</p><ul><li>Develop and maintain comprehensive financial and performance reports for key accounts using</li></ul><p>QuickBooks, Excel, and BI tools.</p><ul><li>Collect, clean, and analyze data from multiple sources (QuickBooks, CRM, project management</li></ul><p>systems) to produce accurate and timely reporting.</p><ul><li>Prepare weekly, monthly, and quarterly reports summarizing client account performance, trends,</li></ul><p>and key metrics.</p><ul><li>Support budgeting, forecasting, and variance analysis for key accounts.</li><li>Collaborate closely with finance, accounting, and operations teams to ensure alignment and</li></ul><p>accuracy in all client reporting.</p><ul><li>Identify trends, risks, and opportunities within client portfolios to inform business strategy</li></ul><p>and account growth.</p><ul><li>Assist in automating and streamlining reporting processes using tools such as Excel, Power BI, or</li></ul><p>Tableau.</p><ul><li>Maintain data accuracy, confidentiality, and compliance across all reporting activities.</li></ul><p>Requirements &amp; Qualifications:</p><ul><li>ACCA qualification or a degree in Finance, Accounting, or Data Analytics preferred.</li><li>Proven experience in financial reporting, analysis, or key account management, ideally within</li></ul><p>healthcare, IT, or finance sectors.</p><ul><li>Strong proficiency in QuickBooks Online/Desktop, including reporting, reconciliations, and</li></ul><p>financial data extraction.</p><ul><li>Advanced knowledge of Microsoft Excel (pivot tables, formulas, macros) and experience with data</li></ul><p>visualization tools (Power BI, Tableau, or similar).</p><ul><li>Strong analytical, problem-solving, and organizational skills.</li><li>Ability to manage multiple priorities in a fast-paced, virtual environment.</li><li>Familiarity with CRM software (e.g., HubSpot, Salesforce) and project management platforms</li></ul><p>(Asana, Trello, ClickUp) is an advantage.</p><p>Job Type: Full-time</p><p>Work Location: Hybrid remote in Karachi</p>

Key Account Analyst - Reporting

Popular, Inc.

<div><div><div><div><div><b>Date: </b>Mar 18, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>San Juan, PR
</div></div></div></div><div><div><div><div><b>Company: </b>Popular
</div></div></div></div><div><div><div><div><b>Workplace Type: </b>On-site
</div></div></div></div><div><div><div><div><p>Operations Analyst (Seasonal) |PB Cash Management &amp; Account Services
</p></div></div></div></div><div><div><div><div><div><div><div><div><b>Job Type</b></div>
</div><div><div>
Seasonal | Full Time - Non Exempt</div></div></div><div><div><div><b>
General Description</b></div>
</div><div><div>
Under general supervision, this position provides a broad range of routine administrative and general support duties for one or more areas of the Data Services including, but not limited to, Data Entry, Setups, and Billing</div></div></div><div><div><div><b>
Essential Duties and Responsibilities</b></div>
</div><div><ul><li>Is responsible for the operational tasks associated with customers. The Analyst will ensure that all requests are processed in a timely manner; and provide a high level of service to both internal and external clients, as well as team members.</li><li>Receive and review customer agreements.</li><li>Process customer set-up requests.</li><li>Create customer files documenting customer service agreements, initial account set-up, subsequent maintenance, billing, and service claims.</li><li>Provide technical assistance to Cash Mgmt. Sales staff in the Region as well as external customers.</li><li>Track customer inquiries and claims and submit statistics to the management.</li><li>Refer any customized product requests to product management team.</li><li>Keep all team members aware of any relevant situation regarding their customers.</li><li>Adhere to established policies, procedures, and controls related to BSA and transferring funds.</li><li>Adhere to established projects as assigned.</li><li>Handle customer service calls directly as required.</li><li>Assist with the training of new staff members</li></ul></div></div><div><div><div><b>
Education</b></div>
</div><div><div>
A minimum of 60 credits approved or equivalent combination of education and related experience</div>
<div>
Note: Related experience refers to the professional background related to the responsibilities and skills required for the position</div></div></div><div><div><div><b>
Experience</b></div>
</div><div><div>
At least two (2) years of experience in customer service and banking operations.</div></div></div><div><div><div><b>
Additional Requirements</b></div>
</div><div><ul><li>Effective oral and written communication skills in English (fluent) and Spanish.</li><li>Proficient in Microsoft Office 365, including Excel, Word, Power Point, Teams and Outlook</li><li>Excellent customer service skills, including telephone skills and telephone etiquette.</li><li>Adaptability to change with a positive, continuous learning mindset.</li><li>Detail oriented with the ability to multi-task.</li><li>Ability to prioritize daily workflow to ensure all requests are processed in an accurate and timely manner.</li></ul></div></div><div><div><div><b>
Region Locations</b></div>
</div><div><div>
Se&ntilde;orial Center Building</div>
<div>
San Juan, PR</div></div></div><div><div><div><b>
Work Schedule</b></div>
</div><div><div>
Hybrid work schedule<br>
Monday to Friday- 8:00 a.m. to 5:00 p.m. (9:00 a.m. to 6:00 p.m. during Daylight Saving Time)<br>
Flexibility to work non-business hours, holidays, and weekend when needed.</div>
<div>
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs</div></div></div><div><div><div><b>
Values</b></div>
</div><div><div>1. Passion for People</div><div>
3. Succeed Together</div><div>
2. Own Every Moment</div><div>
4. Build the Future</div></div></div></div><div><b>
Important: </b>The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.</div>
<div>
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.</div>
<div>
ABOUT US</div>
<div>
Popular is Puerto Rico&rsquo;s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.</div>
<div>
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.</div>
<div>
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular&rsquo;s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.</div>
<div><i>
If you have a disability or need more information about requesting an accommodation, please contact us at </i><i>asesorialaboral@popular.com</i><i>. </i><b><i>This email inbox is monitored for such types of requests </i></b><b><i>only</i></b><i>. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.</i></div><br>
<div></div>
<div><b>
Are you ready for a rewarding career?</b></div></div></div></div></div></div><p></p>

Operations Analyst (Seasonal) |PB Cash Management & Account Services

<p>Job Description:</p><p>The Key Account Analyst &ndash; Tax will be responsible for overseeing tax-related activities for key clients, ensuring compliance with US federal and state tax regulations, and delivering timely, accurate tax filings and reports. The ideal candidate will have a solid background in US taxation, accounting, and client reporting, with hands-on experience using QuickBooks and other accounting tools.</p><p>This role also involves working closely with internal finance teams and clients to analyze tax data, identify opportunities for efficiency, and support strategic business decisions.</p><p>Key Responsibilities:</p><ul><li>Manage and oversee US federal and state tax compliance for assigned client accounts.</li><li>Prepare, review, and file individual, corporate, and partnership tax returns, as applicable.</li><li>Maintain accurate and up-to-date financial and tax records in QuickBooks Online/Desktop.</li><li>Analyze client data to ensure accurate tax calculations, adjustments, and reporting.</li><li>Provide advisory support to clients regarding tax planning, deductions, credits, and reporting</li></ul><p>improvements.</p><ul><li>Collaborate with internal teams to ensure tax data is aligned with accounting and financial</li></ul><p>reporting outputs.</p><ul><li>Identify and communicate tax risks, opportunities, and process improvements for key accounts.</li><li>Support senior management with tax summaries, forecasts, and audit documentation.</li><li>Ensure strict confidentiality, data integrity, and compliance with applicable US tax laws and</li></ul><p>internal standards.</p><p>Requirements &amp; Qualifications:</p><ul><li>ACCA qualification, CPA, or a degree in Accounting, Finance, or Taxation preferred.</li><li>Proven experience in US taxation, including preparation and review of federal and state returns.</li><li>Strong proficiency in QuickBooks Online/Desktop, including reconciliations, journal entries, and</li></ul><p>tax-related reporting.</p><ul><li>Familiarity with US GAAP and IRS regulations.</li><li>Experience working with US-based clients in sectors such as healthcare, technology, or finance.</li><li>Excellent understanding of tax forms, filing procedures, and compliance requirements.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Advanced proficiency in Microsoft Excel; experience with tax or reporting tools (e.g., Drake,</li></ul><p>ProConnect, or Power BI) is a plus.</p><ul><li>Excellent communication and client management abilities in a virtual environment.</li><li>Ability to manage multiple client accounts while meeting deadlines in a fast-paced, agile setting.</li></ul><p>Job Type: Full-time</p><p>Work Location: Hybrid remote in Karachi</p>

Key Account Analyst - Tax

<p>Job Description:</p><p>The Key Account Analyst &ndash; Compliance will be responsible for monitoring, assessing, and ensuring compliance across client accounts and internal operations. This role ensures adherence to US federal and state regulations, data protection laws, and client-specific contractual requirements.</p><p>The ideal candidate has experience in compliance, risk management, or audit, with strong analytical and documentation skills, and familiarity with compliance expectations in healthcare, finance, or technology environments.</p><p>Key Responsibilities:</p><ul><li>Ensure compliance with US laws, regulations, and industry standards, including HIPAA, SOX, and data privacy requirements.</li><li>Review and maintain accurate documentation and records in line with client contracts and regulatory frameworks.</li><li>Collaborate with internal teams in finance, accounting, and operations to ensure consistent compliance practices across all functions.</li><li>Identify and report potential compliance gaps, risks, or breaches, and recommend corrective actions.</li><li>Monitor changes in US regulations and ensure timely adoption of updated compliance procedures.</li><li>Support clients in understanding and meeting their regulatory and reporting obligations.</li><li>Prepare and present compliance reports, audit summaries, and findings for management and client review.</li><li>Maintain high standards of data integrity, confidentiality, and governance across all systems, including QuickBooks and CRM platforms.</li><li>Provide compliance guidance and training to internal teams as needed.</li></ul><p>Requirements &amp; Qualifications:</p><ul><li>ACCA qualification, CPA, or a degree in Accounting, Finance, or Taxation preferred.</li><li>Proven experience in US taxation, including preparation and review of federal and state returns.</li><li>Strong proficiency in QuickBooks Online/Desktop, including reconciliations, journal entries, and</li></ul><p>tax-related reporting.</p><ul><li>Familiarity with US GAAP and IRS regulations.</li><li>Experience working with US-based clients in sectors such as healthcare, technology, or finance.</li><li>Excellent understanding of tax forms, filing procedures, and compliance requirements.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Advanced proficiency in Microsoft Excel; experience with tax or reporting tools (e.g., Drake,</li></ul><p>ProConnect, or Power BI) is a plus.</p><ul><li>Excellent communication and client management abilities in a virtual environment.</li></ul><p>Job Type: Full-time</p><p>Work Location: Hybrid remote in Karachi</p>

Key Account Analyst - Compliance

HERE Technologies

<div><p><b>Accounting &amp; Operations Analyst</b></p>
<p><b>
Location:</b> New York, NY / Hybrid Remote</p>
<p><i>
We have an office in New York and this position can either be based in the office, or hybrid remote, with the expectation of attending the office on Wednesdays and Thursdays (subject to your existing legal right to work in the jurisdiction).</i></p>
<p><b>
About HERE</b></p>
<p>
Everything works right here&trade;.</p>
<p>
Traditional browsers weren't built for work. In today's enterprise environment&mdash;where security threats are constant and productivity is critical&mdash;legacy browsers fall short. That's why we built HERE, the browser purpose-built for work.</p>
<p>
Powered by Chromium, HERE Enterprise Browser combines enterprise-grade security, seamless productivity, and native AI integration in one secure, intelligent workspace. Designed for regulated industries, HERE offers deep policy controls, identity-based access, secure workspace isolation, and full interoperability across SaaS, legacy, and virtualized environments. Our platform enables teams to work faster, more securely, and more intelligently&mdash;without compromise.</p>
<p>
HERE technology is trusted by 90% of global banks and also used within the U.S. Intelligence Community and other sectors. We're backed by some of the world's most respected financial institutions and venture firms, including Bain Capital Ventures, Bank of America, J.P. Morgan, Wells Fargo and IQT, the not-for-profit strategic investor that accelerates the introduction of groundbreaking technologies to enhance the national security of America and its allies.</p>
<p><b>
About the Role</b></p>
<p>
HERE is growing, and we are seeking a detail-oriented and motivated Accounting &amp; Operations Analyst to join our team! This hybrid role is approximately 60% Finance-focused and 40% general Operations.</p>
<p>
This is a junior-level position and an excellent opportunity for an individual with foundational accounting knowledge who is eager to take ownership of core daily financial functions. This role is critical to ensuring the accuracy of our financial records and supporting the team's efficiency, particularly as we optimize our NetSuite ERP system.</p>
<p>
Operations duties will scale with the needs of the team; a snapshot of potential responsibilities is outlined below.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>General Ledger &amp; Bookkeeping:</li>
<li><ul><li>Perform daily and routine bookkeeping activities, including bank reconciliations and maintaining the general ledger.</li>
<li>Prepare and post routine journal entries, including standard, recurring, and reversing entries, ensuring all financial transactions are accurately recorded.</li>
<li>Support the month-end and year-end close processes.</li>
</ul></li><li>Tax &amp; Compliance Support:</li>
<li><ul><li>Assist in compiling documentation and schedules required tax filings in multiple jurisdictions.</li>
<li>Support the team with tax-related tasks, including sales tax setups and reporting within the NetSuite environment.</li>
</ul></li><li>System and Tool Management:</li>
<li><ul><li>Work extensively with NetSuite (our Enterprise Resource Planning system) for financial management, reporting, and data entry.</li>
<li>Utilize advanced Microsoft Excel and other spreadsheet tools for data analysis, reporting, and creating reconciliations and schedules.</li>
</ul></li><li>Administrative &amp; Ad-Hoc:</li>
<li><ul><li>Assist with internal and external audit requests by preparing documentation and account reconciliations.</li>
<li>Support accounts payable and accounts receivable processes as needed.</li>
<li>Participate in process improvement initiatives to streamline accounting workflows.</li>
</ul></li><li>Operations Support</li>
<li><ul><li>Ownership of equipment ordering and tracking for new and current employees</li>
<li>Assist HR as the on-site POC to welcome new hires</li>
<li>Additional duties will be assigned as the role and comfort level progresses</li>
</ul></li>
</ul><p><b>What We're Looking For</b></p>
<ul>
<li>Bachelor's degree in Accounting, Finance, or a related field.</li>
<li>Two years of experience in a professional accounting or finance role. A minimum of prior internship experience in a corporate accounting setting is preferred.</li>
<li>Familiarity with foundational accounting principles (GAAP).</li>
<li>Proficiency in Microsoft Excel/spreadsheets (VLOOKUPs, Pivot Tables) and other Microsoft Office/Google Workspace applications.</li>
<li>Familiarity with NetSuite or other major ERP systems (e.g., SAP, Sage Intacct) is highly preferred.</li>
<li>Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
<p><b>What We're Offering</b></p>
<p><i>
Benefits -</i></p>
<ul>
<li>Generous Paid Time Off, Paid Holidays &amp; Sick Time</li>
<li>Competitive &amp; Comprehensive Health Insurance</li>
<li>Thoughtfully-Planned Paid Parental Leave</li>
<li>Financial Well-Being Plans (FSA) (401k) (Life Insurance)</li>
<li>Stock Options</li>
<li>Professional Development Courses</li>
<li>Employee Resource Groups</li>
</ul>
<p><i>Additional Perks -</i></p>
<ul>
<li>One Medical - Free Membership</li>
<li>Talkspace - Mental Health Therapy 24/7</li>
<li>Team Lunches</li>
<li>Casual dress code</li>
<li>Commuter Benefits (NYC employees only)</li>
<li>Citibike (NYC employees only)</li>
</ul>
<p><b>Life at HERE</b></p>
<p>
At HERE, we pride ourselves on fostering a friendly, collaborative, and supportive culture that truly respects the diversity of thought. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences and put importance on taking the time to get to know one another and form relationships. From virtual socials and in-person events, to informal meetings and employee resource groups, we make it easy to engage and connect. Our environment promotes a productive, enjoyable learning experience - aligned together, working to create compelling solutions for our clients. Everything works right here.&trade;</p>
<p><b>
We are HERE - Read about our recent rebrand from OpenFin to HERE</b></p>
<p><b>
Recent Awards</b></p>
<ul><li>Voted &quot;Enterprise Browser of the Year&quot; by CIO Review (2025)</li></ul>
<ul><li>Voted &quot;100 Best Midsize Companies to Work For in NYC&quot; by BuiltIn (2025)</li></ul>
<ul><li>Voted &quot;Top 10 Contact Center Technologies &amp; Capabilities of 2024&quot; by CX Today (2024)</li></ul>
<ul><li>Voted &quot;Best Enterprise Environment for Interoperability&quot; by TradingTech Insight Awards Europe (2024)</li></ul>
<ul><li>Voted &quot;Top 50 Best Startups to Work for in the US&quot; &amp; &quot;Top 50 Best Startups to Work for in New York&quot; by BuiltIn (2024)</li></ul>
<ul><li>Voted as a &quot;Best Employer Award&quot; finalist at the UK FinTech Awards (2023)</li></ul>
<ul><li>Voted &quot;Best FinTech Company CEO&quot; at the FinTech Breakthrough Awards (2023)</li></ul>
<ul><li>Voted &quot;Best Internal Talent Team&quot; by Financial Technologist (2023)</li></ul>
<ul><li>Voted &quot;Best Solution for Workflow Automation&quot; at the Trading Tech Insight Awards (2023)</li></ul>
<ul><li>Voted &quot;Top Innovator Across Financial Markets&quot; in TabbFORUM NOVA Awards (2023)</li></ul>
<ul><li>Voted &quot;Best User Interface Innovation&quot; in the Risk Markets Technology Awards (2023)</li></ul>
<ul><li>Voted &quot;Top 100 Most Promising Private FinTech Companies&quot; by CB Insights (2023)</li></ul>
<ul><li>Voted &quot;Most Influential Financial Technology Firm&quot; by Harrington Starr (2023)</li></ul><p></p><p><b><br>
RECRUITERS NOTICE: Recruiters - if you wish to reach out to us regarding this job posting, you may reach out to externalrecruitment@here.io in order for your communication to be reviewed</b>. HERE will review these communications if external help is needed for a position. <b>Agencies may not contact individuals within our organization with solicitations. Firms that do not follow these guidelines risk having all communication from their firm being blocked.</b> We thank you in advance for your cooperation in following our process.</p><p></p><p><br>
<b>
Sponsorship - </b>While we highly value all of our candidates, we are not offering sponsorship for this role.</p><br>
<p></p>
<p><b>
Salary Range</b>: $45,000 - $70,000</p>
<p><b><i>
Salary Range Disclaimer: </i></b><i>This base salary range represents the low and high end salary range for this particular position; not all encompassing of the total compensation package. Actual salaries may vary depending upon but not limited to experience, special skill set, education and location. This range represents only one aspect of HERE's total compensation package offered to employees. Other forms of compensation may be stock options, commissions, paid time off and other variable benefits. Learn more about additional HERE compensation benefits above.</i></p></div>

Accounting & Operations Analyst - New York City

C&W Services

<div><h1 class="jobSectionHeader"><b>Job Title</b></h1>
UKG Support Analyst - Accruals<p></p><h1 class="jobSectionHeader"><b>
Job Description Summary</b></h1><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p>
UKG Support Analyst &ndash; Accruals Configuration &amp; Support</p><p>
Location: Remote-USA</p><p>
Employment Type: Full-Time</p><h1 class="jobSectionHeader"><b>
Job Description Summary</b></h1><p>
The UKG Support Analyst will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests.</p><h1 class="jobSectionHeader"><b>
Role Purpose</b></h1><p>
Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with HR, Payroll, and IT teams to maintain compliance and optimize system functionality.</p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><ul><li>
Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM.</li><li>
Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements.</li><li>
Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis.</li><li>
Document configuration changes and maintain accurate records in the designated tracking system.</li><li>
Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements.</li><li>
Provide guidance and knowledge transfer to end-users and super users as needed.</li><li>
Escalate complex issues to senior support or technical teams when necessary.</li></ul><h1 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h1><ul><li>
3&ndash;5 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration.</li><li>
Proven ability to build new configurations and manage ongoing support independently.</li><li>
Solid understanding of workforce management principles, timekeeping, and payroll processes.</li><li>
Strong troubleshooting skills and ability to resolve configuration issues efficiently.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently and manage priorities in a fast-paced environment.</li></ul><h1 class="jobSectionHeader"><b>
Preferred Skills &amp; Qualifications</b></h1><ul><li>
UKG Pro WFM certification or equivalent training.</li><li>
Experience with ticketing systems and IT Service Management practices.</li><li>
Proficiency in MS Excel and Smartsheet for data analysis and reporting.</li></ul><h1 class="jobSectionHeader"><b>
Soft Skills</b></h1><ul><li>
Strong collaboration and communication skills.</li><li>
Flexibility and adaptability in a dynamic environment.</li><li>
Ability to engage effectively with all levels of the organization, from leadership to individual contributors.</li><li>
Critical thinking and problem-solving skills.</li><li>
Ability to export and present data clearly for leadership consumption.</li></ul><h1 class="jobSectionHeader"><b>
KPIs</b></h1><p>
SLA adherence for ticket resolution.</p><h1 class="jobSectionHeader"><b>
Reporting Structure</b></h1><p>
Reports to UKG Support Supervisor</p><br>
<p></p>
Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.<br>
<p></p>
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications.<br>
<p></p>
The company will not pay less than minimum wage for this role.<br>
<p></p>
The compensation for the position is: $ 72,250.00 - $85,000.00<p></p><p>
C&amp;W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.</p><p></p><p>
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at <b>1-888-365-5406</b> or email <b>HRServices@cushwake.com</b>. Please refer to the job title and job location when you contact us.</p><p></p>
INCO: &ldquo;C&amp;W Services&rdquo;</div>

UKG Support Analyst - Accruals

Systems Limited

<div>
 <p>
  Systems Limited is looking for a Customer Service Analyst position to deliver all order to cash related processes for assigned customers. The customer service analyst will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment
 </p>
 <p>
  This role will be responsible for a supporting a wide range of Travel retail customers working directly with the Account management teams and coordinating cross-functionally within the organization in order to deliver a first-class customer experience to all business Global Travel retail customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Verify customer purchase orders (e.g., contact details, pricing, terms) &amp; monitor order management process from order entry in SAP system to delivery OTIF.
  </li>
  <li>
   Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
  </li>
  <li>
   Work with system tools, supply chain and planning team to align orders and ensure prompt communication to customers and account managers to manage expectations where shortages arise.
  </li>
  <li>
   Work with logistics team and 3PL to ensure shipment schedule meets customer requirements, advise customer of shipping information, and provide shipping instructions &amp; documents in a timely manner.
  </li>
  <li>
   Keep record of import-export &amp; shipping document as required by each country specific territory.
  </li>
  <li>
   Track orders and keep customer updated with latest ETA of product in line with customer incoterms. Confirm satisfactory delivery of product and flag any issues at receipt of goods.
  </li>
  <li>
   Ad-hoc creation of credit &amp; debit notes to customers
  </li>
  <li>
   Ensure all business processes are executed in line with company controllership policies and direction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelors degree
  </li>
  <li>
   2-3 years&rsquo; experience working in the FMCG industry
  </li>
  <li>
   Previous experiences in Supply Chain (Logistics/Customer Services), preferably multinational FMCG companies.
  </li>
  <li>
   Hands-on experience using SAP and PowerBI is advantageous
  </li>
  <li>
   Proficient in excel, example: VLOOKUP, sum if, pivot tables
  </li>
  <li>
   Knowledge and experience in export documentation
  </li>
  <li>
   Organized and detailed oriented mindset exhibited in experience
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Ability to operate independently whilst being results-oriented.
  </li>
  <li>
   Able to manage pressure well and able to build credibility within the domain
  </li>
  <li>
   Good commercial awareness and understanding of consumer and customer behavior alongside business strategy and models
  </li>
  <li>
   Experience in finding new ways to improve the efficiency of output and propose new ideas
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical / Functional / Leadership Skills Required
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Account management (commercial acumen, marketing financials, negotiation &amp; influencing)
  </li>
  <li>
   Taking ownership of all customer interactions along with high level of data integrity and attention to detail
  </li>
  <li>
   Prompt, effective and accurate resolution of customer issues while developing and maintaining strong customer relationships
  </li>
  <li>
   Strong Selling and negotiation skills, Objection Handling and effective questioning
  </li>
  <li>
   Experience in data management and analysis along with customer servicing
  </li>
  <li>
   Familiar with payment processing services/systems
  </li>
  <li>
   Reporting knowledge, especially in generating and providing insights
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Analyst

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