account services specialist

City National Bank

<div><div><b>NEW ACCOUNT SERVICES SPECIALIST SENIOR</b></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
This position will work closely with various departments throughout the bank to assist and fulfill new account requests for bank clients. Responsible to maintain the highest level of confidentiality regarding all sensitive, confidential and proprietary bank information. Ensures operational integrity of deposit accounts and processes transactions according to bank policies and procedures while in compliance with legal and regulatory requirements.<br>
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<div><b>WHAT WILL YOU DO?</b></div><div><ul><li>
Opens and maintains new deposit accounts for assigned groups. Ensures that all account information is booked properly and that all data input and proper documentation is obtained and processed with operational integrity in an accurate and timely manner.
</li><li>Opens and maintains new accounts. Provides accurate information requested by client. Explains and reviews all account documentation and assumes responsibility for proper documentation execution.
</li><li>Provides applicable disclosure brochures and other information regarding regulations and procedures of the bank and the federal government to new and potential clients.
</li><li>Sets up and implements new account data on the computer system and collects and maintains proper documentation to support newly established account relationships. Reviews documents for quality, accuracy, and completeness prior to filing. Assists in following up on any missing documentation.
</li><li>Ensures that all accounts opened are done according to established bank policies and procedures, as well as applicable regulations.
</li>Develops and builds relationships within CNB to facilitate service issues and opportunities for customers and prospects.<br>
<li>
</li></ul></div><br>
<div><b>WHAT DO YOU NEED TO SUCCEED?</b><br>
</div><div><b>
Required Qualifications*</b><ul><li>
Minimum 4 years of new account experience
</li><li>Minimum 4 years of customer service experience
</li></ul><div></div><div><div><b>Additional Qualifications</b></div><ul><li>
Self-starter with the ability to perform in a fast paced high volume environment</li><li>
Specialized Knowledge in assigned duties and on all areas of expertise</li><li>
Communicate complex and sensitive information</li><li>
Analyze and make sound decisions</li><li>
Work independently. Seen as a &quot;go to person&rdquo;</li><li>
May provide guidance to junior colleagues</li><li>
Team player</li><li>
Initiative to provide user feedback to support process improvements</li><li>
Ability to adapt to changes in the work environment</li><li>
Ability to manage competing demands, accepts criticism and feedback</li><li>
Ability to change approach or method to best fit the situation and takes responsibility for own actions</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Commercial Onboarding Specialist

Cook Children's Health Care System

<div><div>Location:</div><div></div>
Calmont Operations Building<div></div><div>
Department:</div><div></div>
CBO/PT Financial Services<div></div><div>
Shift:</div>
First Shift (United States of America)<div></div><div>
Standard Weekly Hours:</div><div></div>
40<div></div><div>
Summary:</div><div></div><div>
The Account Specialist II, Insurance Follow-Up &amp; Denials Management is responsible for all insurance follow-up responsibilities for Cook Childrens Physician Network. Primary duties are; follow-up, analysis, and resolution of outstanding insurance claims; initiation of the appeals process on behalf of CCPN providers. The Account Specialist II, Insurance Follow-Up &amp; Denials Management will primarily be responsible for performing duties such as; reimbursement analysis; provides the Manager, Insurance Follow-Up &amp; Denials Management with timely financial and volume data related to claims adjudication and payment trend analyses; performs all required patient account adjustments; provides feedback to practice managers regarding effectiveness of diagnostic and procedural coding; monitors active accounts receivable for identification of potential problems; serves as liaison between assigned practice(s) and billing office; communicates effectively with patients, practice managers, physicians and others regarding collection of outstanding claims; maintains proper documentation and edits of work performed; and at all times maintains a professional demeanor to assure that patients are treated in an appropriate and compassionate manner.<br>
<br>
Qualifications:</div><ul><li><div>
High School or equivalent required</div></li><li><div>
Intermediate knowledge of coding and medical terminology with understanding of diversified health insurance plans a plus</div></li><li><div>
At least 3 years experience in a physician billing environment or at least two (2) years in the capacity of PN Account Specialist I, with proficiency in performance of duties evidenced by a minimum rating of meets expectations on the most recent Performance Review</div></li><li><div>
Understanding of managed care contracts, denials and payor methodology</div></li><li><div>
Extensive knowledge of healthcare third party reimbursement, variance and denial records</div></li><li><div>
Effective oral and written communication skills</div></li><li><div>
Medical terminology preferred</div></li><li><div>
Prior experience with Epic Resolute Professional Billing preferred</div></li></ul><div></div><div>
About Cook Children&rsquo;s:</div><div></div><div>
Our not-for-profit organization is comprised of a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health company, surgery centers, health plan, health services, and health foundation. With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child. Cook Children's is honored to continually receive recognition for our outstanding efforts and outcomes in pediatric health care.</div><div></div><div>
At Cook Children's, we're more than a health care system&ndash;&ndash;we're your friends, neighbors and even family members. And we're parents too, so we can see the world through your eyes. We see what you're going through&ndash;&ndash;and how we can help you and your child get the best care and support possible.</div><div></div><div><br>
Cook Children&rsquo;s is an equal opportunity employer. As such, Cook Children&rsquo;s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.</div></div>

PN Account Specialist II

Presbyterian Healthcare Services

<div><p><b>Location Address:</b></p>
9521 San Mateo NE Albuquerque, NM 87113-2237
<p></p><p><b>
Compensation Pay Range:</b></p>
Minimum Offer $15.60 Maximum Offer $22.12 Now Hiring: Patient Access Account Specialist I-ABQ<p></p><p><b>
Summary:</b></p><p></p>
Under the direction of the Patient Access Supervisor, the Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing. The Patient Access Account Specialist I acts as resource to all employees within Patient Access. The Patient Access Account Specialist I is responsible for providing the highest level of customer service to patients, ancillary departments and payers when financially clearing accounts. The PAAS I will work with ancillary departments to ensure the procedures scheduled and authorized meet payer requirements. The Patient Access Account Specialist I provides coverage to other areas and hospitals as needed to minimize overtime and guarantee the patients receive services as needed without registration delays. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)
<p></p><p><b>
Responsibilities:</b></p><p></p>
Customer Service and Caring Practices: *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. *Ability to manage conflict and appropriately request the help of a supervisor when needed. *Implement PROMISE and CARES behaviors in every encounter. *Educates patients for whom they speak regarding insurance benefits and liabilities. *Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components: *Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; *Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts. *Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge. *Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. *Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. *Review and process work queues related to Patient Access pre-visit or urgent/emergent admissions, per department guidelines. *Review of accounts falling within the work queues to ensure the insurance information contains accurate policy ID#s, Group Name and Numbers, Subscriber information, Authorization numbers, as well as correct payer and Coordination of benefits prior to date of service. *Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail. *Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a proficient knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements *Ensure accurate completion of MSPQ prior to date of service. *Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. *Monitor and track Data Quality program to ensure errors are corrected prior to final bill and correct accounts as necessary. *Maintain appropriate records, files, and timely and accurate documentation in the system of record. *Work with ancillary departments to ensure coding, diagnosis and facility are authorization are in alignment. *Work with payers to ensure authorization is in place; initiating the auth when appropriate. *Coordinate efforts with Financial Advocates to secure payer source current and future visits. *Monitor work queues to identify late add-on accounts and complete financial clearance procedures prior to services to avoid unauthorized procedures from being performed. *Work with physician offices to resolve discrepancies in authorizations and scheduled procedures. Financial Accountabilities: *Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service. *Ensure a payer source has been identified prior to services being rendered. *Ensure authorization for correct procedure (CPT), facility, and date of service is obtained. Patient Relations *Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit. *Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions. *Educate patients and answer questions from patients on benefits, liabilities and financial options. *Provide patient with way-finding for appointment at time of pre-registration. *Perform AIDET when speaking to patient to alleviate anxiety and confusion. Quality Improvement: *Perform assigned patient care responsibilities, which may include but not limited to: *Cooperate fully in all risk management activities and investigations. *Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation. *Conduct all transactions in compliance with all company policies, procedures, standards, and practices. *Demonstrate knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position. C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. *Other duties as assigned<p></p><p><b>
Qualifications:</b></p><p></p>
*High school diploma, continued education preferred *External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher *Previous completion and passing of Patient Access Advocate II and III Advancement test. *A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background. *Strong knowledge and understanding of insurance and financial processing of accounts. *Proficient in EPIC ADT system *Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred *Pass annual competency exam for all areas of responsibility. *Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits. *Knowledge in Microsoft Office Products. *Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation. *Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class. UPDATED 7/29/25<p></p><p>
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.</p><p><b><br>
Wellness</b><br>
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.</p><p><b><br>
Why work at Presbyterian?</b><br>
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.</p><p><b><br>
About Presbyterian Healthcare Services</b><br>
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.</p><p></p><p>
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.</p><p></p><p><i>
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.</i></p><p></p><h1 class="jobSectionHeader"><b>
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services</b></h1></div><p></p>

Patient Access Account Specialist I-ABQ

Baptist Health - Alabama

<div><p>B aptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
</p><p></p><p>To learn more about Baptist Health, visit us at https://www.baptistfirst.org .
</p><p></p><p><b>Highlights:
</b></p><p></p><b>Summary </b>: The CBO Account Review Specialist (ARS) communicates concisely and provides excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers with professionalism, competency, compassion, and ownership. The ARS is responsible for using and maintaining knowledge of multiple computer systems and payer portals/web-based applications or systems on a daily basis. Duties may include, but are not limited to the following: Full account resolution, including the review/audit of all activity; updating data in appropriate systems and filing for insurance, financial assistance and/or other; 3) Proper and timely account adjustments; 4) Review and Confirmation of accurate patient responsible balances; 5) Assistance with patients and patient's family phone calls and walk-ins 6) Review for appropriate financial classification; 6) Review to ensure appropriate payment posting and identification of overpayments/refunds due; 8) Account notations; and 9) Performs other duties as requested. Notifies Supervisor of account error trends. <b>Education / Experience </b>:High school diploma or equivalent required. Minimum 2 years medical billing/collection or related experience preferred. Previous experience working in healthcare with knowledge of third party payers and denials preferred. <b>License / Certification </b>: CPAR certification preferred. <b>Knowledge, Skills, and Abilities </b>:
<br>
<ul><li>Excellent written and verbal communication skills.
</li><li>Strong planning, organizational and decision-making skills.
</li><li>Must be able to work independently.
</li><li>Must be able to multitask.
</li><li>Strong analytical and lateral thinking skills.
</li><li>Must be able to communicate and negotiate with a variety of internal and external constituencies.
</li><li>Working knowledge of MS Word, Excel, Outlook and PowerPoint.
</li><li>Knowledge or medical terminology and experience with third party payers.
</li><li>Ability to maintain a professional and customer centric composure in difficult or challenging situations while maintaining confidentiality.
</li><li>Knowledge of HIPAA standards and regulations.
</li><li>Organizational and time management skills.
</li><li>Ability to provide a positive customer service experience to guests, visitors and patients.
</li><li>Ability to prioritize workload to achieve maximum efficiency.
</li></ul><p></p><b>Working Conditions/Physical Requirements </b>: Position requires sitting for 70% of the workday and mobility 30% of the workday.
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There is occasional stooping, bending, kneeling, and crouching.
<br>
There is frequent reaching, use of hands and repetitive action.
<br>
Requires occasional lifting or carrying up to 50 pounds, pushing/pulling up to 50 pounds.
<br>
There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
<br>
Continuous visual acuity at close and distant range.
<br>
Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
<br>
Much exposure to computer work.
<br>
Occasional exposure to risk of electrical shock.
<br>
Some exposure to infectious disease while performing job-related tasks.
<br>
Some exposure to hazardous chemicals. Occasional exposure to radiation.
<p></p><p><b>Primary Location:
</b></p>Corporate
<p></p><p><b>Job:
</b></p>Account Review Specialist - Customer Service
<p></p>Accounts Review Specialist
<p></p><p><b>Job Type:
</b></p>Regular-Full time
<p></p><p><b>Shift </b>:
</p>First Shift (United States of America)</div>

Account Review Specialist - Customer Service

Load One LLC

<p><b>Job Title:</b> Account Specialist<br/><b>Department:</b> Operations<br/><b>Reports To:</b> Operations Leader<br/><b>FLSA Status:</b> Non-Exempt</p><p><b>Shifts available:</b></p><p>Monday &ndash; Friday 1200-2000</p><p>Friday &ndash; Sunday 0700-1900</p><p><b>Position Summary:</b></p><p>The Account Specialist is responsible for coordinating and managing the daily scheduling and dispatching of transportation vehicles. This role ensures efficient routing, timely delivery or pickup, and clear communication with drivers and customers. The Account Specialist plays a critical role in maintaining on-time performance, safety, and customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Serves as the main liaison for assigned transportation accounts, addressing client inquiries and resolving service issues promptly.</li><li>Schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.</li><li>Monitor vehicle locations using GPS tracking systems and coordinate real-time adjustments as needed.</li><li>Communicate effectively with drivers to provide accurate instructions and updates.</li><li>Respond to emergencies, delays, or service issues by rerouting or adjusting plans to ensure minimal service disruption.</li><li>Maintain detailed records of driver schedules, routes, and delivery times.</li><li>Collaborate with operations, customer service, and logistics teams to ensure smooth transportation flow.</li><li>Ensure compliance with DOT regulations, safety protocols, and company policies.</li><li>Provide excellent service to customers by handling inquiries, updates, or complaints in a timely and professional manner.</li><li>Responsible to meet assigned individual KPI&rsquo;s and goals.</li><li>Other duties as assigned.</li></ul><p><b>Qualifications:</b></p><p><b>Education:</b></p><ul><li>High school diploma or equivalent required; associate degree or vocational training in logistics or transportation preferred.</li></ul><p><b>Experience:</b></p><ul><li>1&ndash;3 years of dispatching experience in the transportation, logistics, or freight industry.</li></ul><p><b>Skills:</b></p><ul><li>Strong knowledge of routing software, GPS tracking tools, and transportation regulations.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure in a fast-paced environment.</li><li>Proficiency in Microsoft Office and transportation management systems (TMS).</li></ul><p><b>Working Conditions:</b></p><ul><li>Office environment with frequent communication via phone, radio, and computer systems.</li><li>May require evening, weekend, or holiday shifts depending on operational needs.</li><li>Ability to sit, stand, and use computer systems for extended periods.</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Logistics: 1 year (Required)</li></ul><p>Ability to Commute:</p><ul><li>Taylor, MI 48180 (Required)</li></ul><p>Work Location: In person</p>

Account Specialist

TALENTMATE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Key Account Specialist is a critical role focused on managing and developing relationships with our company's most important clients. As a Key Account Specialist, you'll be responsible for ensuring client satisfaction, driving sales growth, and acting as the primary point of contact for key accounts. This position requires excellent communication and negotiation skills, as well as the ability to understand and align client needs with our business objectives. You will collaborate with various departments, including sales, marketing, and customer service, to deliver tailored solutions and superior service to our key clients. If you are a detail-oriented, proactive, and results-driven professional with a passion for building and maintaining strong client relationships, this role is for you.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and maintain relationships with the company's most important accounts.
  </li>
  <li>
   Serve as the primary point of contact for all key account-related inquiries.
  </li>
  <li>
   Collaborate with internal teams to create customized solutions for key clients.
  </li>
  <li>
   Identify new business opportunities within existing key accounts.
  </li>
  <li>
   Develop and implement strategies to increase sales and profitability.
  </li>
  <li>
   Conduct regular reviews with clients to assess satisfaction and uncover needs.
  </li>
  <li>
   Coordinate with the customer service team to quickly resolve client issues.
  </li>
  <li>
   Monitor account performance, providing feedback to management on trends.
  </li>
  <li>
   Prepare and present regular reports on account status and progress.
  </li>
  <li>
   Ensure compliance with company policies and industry regulations during account management.
  </li>
  <li>
   Utilize CRM software to track client interactions and update account information.
  </li>
  <li>
   Attend industry events and networking sessions to enhance client relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Marketing, or related field required.
  </li>
  <li>
   At least three years of experience in account management or sales roles.
  </li>
  <li>
   Proven track record of managing key accounts and achieving sales targets.
  </li>
  <li>
   Exceptional communication and negotiation skills are essential for success.
  </li>
  <li>
   Strong analytical skills with the ability to evaluate and solve complex problems.
  </li>
  <li>
   Proficiency in CRM software and Microsoft Office Suite is required.
  </li>
  <li>
   Ability to work independently, manage multiple priorities, and meet deadlines.
  </li>
  <li>
   Willingness to travel to meet with clients and attend industry events.
   <br/>
   <br/>
  </li>
 </ul>
 Job Details
 <br/>
 <br/>
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Sales Company Industry/
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 <br/>
 Sector: Recruitment &amp; Staffing
 <br/>
 <br/>
 What We Offer
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 <br/>
 <br/>
 Report
 <br/>
 <br/>
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>


Key Account Specialist 19M26

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>
Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA&rsquo;s business objectives.</li><li>
Documents and updates patient account information in TLRA&rsquo;s collection software system timely and accurate to include appropriate account status.</li><li>
Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.</li><li>
Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.</li><li>
Performs research and analysis of account issues and strives to resolve problems timely and accurately.</li><li>
Ensure daily productivity standards are met.</li><li>
Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.</li><li>
Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential.</li><li>
General hospital A/R accounts knowledge is required.</li><li>
Performs other special projects as required when assigned.</li></ul>
<p>Collections &ndash; Insurance</p>
<ul><li>Maintains active knowledge of all collection requirements by payors.</li><li>
Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner.</li><li>
Ensures quality standards are met and proper documentation regarding patient accounting records.</li><li>
Contact other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing.</li></ul>
<p>Collections &ndash; Self Pay</p>
<ul><li>Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community.</li><li>
Responsible for assisting patients in identifying eligible means of financial assistance or if non apply working with the patient to make acceptable payment arrangements.</li><li>
Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions.</li></ul>
<p>Physician Billing/Collections</p>
<ul><li>Ensure proper reimbursement for all services and to ensure all appeals are filed timely.</li><li>
Review accounts and determine appropriate follow-up activities utilizing Six Sigma Practices.</li><li>
Identify under and overpayments and take appropriate actions to resolve accounts.</li><li>
Validate commercial insurance claims to ensure the claims are paid according to the contract.</li><li>
Direct knowledge using Meditech and CollectLogix software.</li><li>
Monitor and communicate errors generated by other groups and evaluate for trends.</li></ul>
<p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li><p>High School diploma or equivalent years of experience required.</p>
</li></ul><p><b>Experience</b></p>
<ul><li><p>3-5 years of experience preferred.</p>
</li><li><p>experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.</p>
</li><li><p>College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.</p>
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li><p>None required.</p></li></ul><p><br>
</p><p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Patient Account Specialist Senior - TLRA Support Services

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