account solutions analyst

Aspire92

<p>Aspire 92 is seeking an experienced Key Account Analyst with a strong background in finance, accounting, or marketing, preferably holding an ACCA qualification or a degree in Marketing/Finance. The incumbent will be responsible for managing large, strategic accounts, ensuring client satisfaction, and driving business growth through effective relationship management and service delivery.</p><p>This role will also include engaging with existing clients to promote and pitch our insurance business, identifying potential opportunities to expand service offerings. The ideal candidate will demonstrate strong analytical, communication, and client management skills, along with the ability to collaborate across departments to meet and exceed client expectations.</p><p>Key Responsibilities:</p><ul><li>Manage and nurture relationships with key accounts, serving as the primary point of contact.</li><li>Understand client requirements and provide tailored solutions to meet their business objectives.</li><li>Call and engage with existing clients to pitch and promote the company&rsquo;s insurance business.</li><li>Ensure consistent, high-quality service delivery and maintain client satisfaction.</li><li>Identify opportunities for upselling and cross-selling within existing client portfolios.</li><li>Collaborate with internal teams including finance, sales, and operations to ensure alignment on client needs and successful project execution.</li><li>Prepare and present financial reports, forecasts, and performance analyses to senior management and clients.</li><li>Negotiate contracts, renewals, and terms with clients to maintain profitable relationships.</li><li>Monitor industry trends and competitor activities to provide strategic insights for account growth.</li><li>Develop and implement account management strategies aligned with organizational objectives.</li></ul><p>Requirements &amp; Qualifications:</p><ul><li>ACCA qualification or a Marketing/Finance degree is preferred.</li><li>Proven experience in managing key or strategic accounts, preferably within healthcare, IT, or finance sectors.</li><li>Strong management, analytical, and leadership capabilities.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Ability to interpret and analyze financial data to provide actionable insights.</li><li>Proficiency in Microsoft Office Suite (particularly Excel) and CRM software.</li><li>Strong problem-solving abilities and capacity to work under pressure.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Experience in managing accounts within a corporate or B2B environment.</li><li>Familiarity with financial forecasting, budgeting, and client relationship development.</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Key Account Analyst (Healthcare, IT & Finance)

SS&C

<div><div>As a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.</div><div></div><div>
Job Description</div><div></div><div>
Associate Solutions Analyst</div><div></div><div>
Location: Chicago, IL | Hybrid</div><div></div><div>
Get To Know The Team:</div><div></div><div>
SS&amp;C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We&rsquo;re in search of someone with interest in technology and the financial markets to join our team as an Associate Solutions Analyst. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.</div><div></div><div>
Why You Will Love It Here!</div><ul><li>
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans</li><li>
Your Future: 401k Matching Program, Professional Development Reimbursement</li><li>
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays</li><li>
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave</li><li>
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees</li><li>
Training: Hands-On, Team-Customized, including SS&amp;C University</li><li>
Extra Perks: Discounts on fitness clubs, travel and more!</li></ul><div></div><div>
What You Will Get To Do:</div><ul><li><div>
Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems</div></li><li><div>
Interacting with clients throughout the day on product inquires</div></li><li><div>
Assessing, troubleshooting, and managing client requests while providing real-time solutions</div></li><li><div>
Acting as an escalation for client counterparties and internal teams for appropriate issue resolution</div></li><li><div>
Develop an understanding of financial technology and how our investment products play a critical role in the market place</div></li><li><div>
Immersive product and industry training that lays the foundation for technical and capital markets knowledge</div></li><li><div>
Hands on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners</div></li><li><div>
Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales</div></li></ul><div></div><div>
What You Will Bring:</div><ul><li><div>
Bachelor&rsquo;s Degree or 0-2 years of relevant experience in customer service and/or technology field</div></li><li><div>
Strong client facing skills demonstrated in excellent verbal and written communications</div></li><li><div>
Superior problem-solving and analysis skills</div></li><li><div>
Desire to work directly with clients building relationships</div></li><li><div>
Ability to take initiative and handle increasing responsibility and autonomy over time</div></li></ul><div></div><div>
Thank you for your interest in SS&amp;C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: <div>www.ssctech.com/careers</div>.</div><div></div><div>
#CA-MB</div><div>
#LI-MB3</div><div>
#LI-Eze</div><div>
#LI-Hybrid</div><div></div><div><br>
Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.</div>
SS&amp;C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.<div>
SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.</div></div><div></div>

Associate Solutions Analyst

Orison Solutions LLC

<p>Role Overview:<br>
<br>
We are seeking an AI Solutions Analyst who will bridge the gap between business intelligence, data engineering, and AI application teams. The ideal candidate will design and refine how Large Language Models (LLMs), such as GPT, interact with enterprise datasets to deliver accurate, contextual, and compliant business insights.<br>
<br>
Responsibilities:<br>
<br>
<br>
<br>
Serve as the link between business, data, and AI teams, ensuring effective interaction between the LLM and modeled datasets.<br>
<br>
<br>
Define and curate context and knowledge bases to enable GPT to provide relevant, precise, and compliant outputs.<br>
<br>
<br>
Collaborate with Data Analysts, Engineers, and SMEs to identify, structure, and tag data for AI usage.<br>
<br>
<br>
Design, test, and refine prompt strategies and context frameworks aligned with business objectives.<br>
<br>
<br>
Conduct LLM evaluation and performance testing (evals) to validate accuracy, completeness, and contextual relevance.<br>
<br>
<br>
Develop and maintain an LLM Interaction Design Framework documenting context injection, prompt templates, and retrieval logic.<br>
<br>
<br>
Partner with IT, Compliance, and Governance teams to ensure ethical, secure, and responsible AI deployment.<br>
<br>
<br>
Produce reports and dashboards summarizing AI performance, usage trends, and continuous improvement metrics.<br>
<br>
<br>
<br>
<br>
Key Deliverables:<br>
<br>
<br>
<br>
LLM Interaction Design Framework: Documentation of GPT connections, context injection, and prompt architecture.<br>
<br>
<br>
Knowledge Base Configuration: Curated domain and business rules repository for GPT accuracy.<br>
<br>
<br>
Evaluation Scripts &amp; Reports: Test datasets, scoring criteria, and LLM output analysis.<br>
<br>
<br>
Prompt Library &amp; Usage Guidelines: Standardized templates for consistent and effective AI interactions.<br>
<br>
<br>
AI Performance Dashboard: Visual summary of LLM accuracy, response quality, and improvement metrics.<br>
<br>
<br>
Governance &amp; Compliance Documentation: Inputs to bias prevention, ethical use, and AI control frameworks.</p>

AI Solutions Analyst

Westchester Medical Center Health Network

<div><div><div><div><div><div><p><b>Job Title: </b>Payment Resolution Analyst
</p><p><b>Company: </b>NorthEast Provider Solutions Inc.
</p><div><p><b>City/State: </b>Valhalla, NY
</p></div><p><b>Category: </b>Finance/Info Systems
</p><p><b>Department: </b>Patient Accounts-WMC Health
</p><p><b>Union: </b>No
</p></div><div><p><b>Position: </b>Full Time
</p><p><b>Hours: </b>7:30am-4pm
</p><p><b>Shift: </b>AM
</p><p><b>Req #: </b>45219
</p><p><b>Posted Date: </b>Oct 24, 2025
</p><p><b>Hiring Range: </b>$28.16 - $35.40</p></div><p></p><div><div><br>
<div>
</div></div></div></div></div></div></div><div><h3 class="jobSectionHeader"><b>Job Details:</b></h3>
<p></p><p><b>Job Summary:</b></p><p>
The Payment Resolution Analyst processes all out of network insurance claims to ensure appropriate payments are received, negotiates payments with payers, provides good faith estimates to potential patients and processes and follows up on independent dispute resolution appeals.
</p><p><b>Responsibilities:</b></p><p>
</p><ul>
<li>Reconciles billing and payment data on an automated system to maintain and update receivable status on out of network payments posted on the patients' account.</li>
<li>Communicates with third party payers by means of correspondence or by telephone to start payment negotiation on accounts that are deemed &ldquo;underpaid&rdquo; per set guidelines.</li>
<li>Reviews payments to assess if account will be sent for independent dispute resolution.</li>
<li>Prepares and submits appeals for independent dispute resolution.
</li><li>Negotiates with third party payors on underpayments.</li>
<li>Tracks outcomes.</li>
<li>Works collaboratively with other departments to ensure accuracy of patient billing.</li>
<li>Responsible for maintaining and implementing new process/procedures based on regulatory updates.</li>
<li>Any other responsibility as directed.</li>
</ul>Qualifications/Requirements:
<p></p><p><b>
Experience:</b></p><p>
1 year billing and follow up experience in a hospital environment preferred
</p><p><b>Education:</b></p><p>
High school or equivalency diploma and combination of years of experience, college education or healthcare certification equivalent.
</p><p><b>Licenses / Certifications:</b></p><p>
</p><p><b>Other:</b></p><p>
Must possess strong organizational and communication skills, and Microsoft office aptitude (Word/Excel/Outlook. Must be comfortable with data entry utilizing multiple patient access programs and software. Work effectively in a multi task fast paced environment prioritizing and completing tasks in a timely manner. Problem solving skills and attention to detail to assess and resolve conflict in a timely manner. Proficient in oral and written communications.
</p><p><b>About Us:
</b></p><p><b>NorthEast Provider Solutions Inc.</b></p>
<p><b>Benefits:
</b></p><p>We offer a comprehensive compensation and benefits package that includes:</p>
<ul>
<li>Health Insurance</li>
<li>Dental</li>
<li>Vision</li>
<li>Retirement Savings Plan</li>
<li>Flexible Savings Account</li>
<li>Paid Time Off</li>
<li>Holidays</li>
<li>Tuition Reimbursement</li></ul></div></div><p></p>

Payment Resolution Analyst

Etihad

<div>
 <strong>
  Synopsis
  <br/>
  <br/>
 </strong>
 The role is part of the Solutions and Innovation team, where the individual will get the chance to be involved in delivering innovative projects for the Pricing and Revenue Management (RM) function.
 <br/>
 <br/>
 He/she will have the opportunity to put Operations Research and Machine Learning in practice to develop new algorithms as proof of concepts and subsequently implement as solutions after validation in areas such as Pricing, Demand Forecasting and Optimization.
 <br/>
 <br/>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master inputs, outputs and algorithm of current RM systems, and support RM in day-to-day inquiries. Develop strong commercial knowledge and liaise with internal and cross-functional teams to understand business requirements.
  </li>
  <li>
   Construct data models and analytical tools to support commercial decisions to maximize revenue.
  </li>
  <li>
   Drive revenue and automation by developing advanced analytical models (descriptive, diagnostic, predictive, prescriptive) and deploying them in the Pricing &amp; RM ecosystem.
  </li>
  <li>
   Develop and maintain calibration of forecast, fare and optimization parameters in Revenue Management systems for better forecast accuracy and effective Origin &amp; Destination (O&amp;D) controls.
  </li>
  <li>
   Participate in key commercial projects including improving existing processes and testing and implementing new technologies to maximize revenue.
  </li>
  <li>
   Monitor the user actions (forecast influences, optimization and fare strategies) in the systems and provide insights on their impact and improve system usage.
  </li>
  <li>
   Coordinate user acceptance testing of Revenue Management Systems and provide guidance on test scenarios to various stakeholders involved in system upgrades.
  </li>
  <li>
   Manage data quality assurance of inputs and outputs of Pricing &amp; RM Systems interacting closely with RM and IT.
  </li>
  <li>
   Maintain and automate routine tasks on system health.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Statistics, Operations Research, Economics, Computer Science, and Engineering.
  </li>
  <li>
   4 years of relevant experience in designing, implementing, and maintaining Operations Research and/or data science models used in commercial/operational processes.
  </li>
  <li>
   Experience in the usage of data science programming languages (R, Python) and cloud-based data warehouse (Azure synapse analytics, Google Big query, Snowflake).
  </li>
  <li>
   Experience within the aviation industry in the areas of Commercial, such as, demand forecasting, and optimization is an asset.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Etihad Airways
  <br/>
  <br/>
 </strong>
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 <br/>
 <br/>
 To learn more, visit etihad.com
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>


Solutions & analytics analyst

INTELCIA

<div>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  Intelcia is a global outsourcing company that has been supporting clients for over 20 years by combining talent, technology, and process excellence to deliver tailor-made solutions that meet international standards. With operations across multiple regions and more than 35,000 employees in 85 centers worldwide, Intelcia aims to be among the top 10 global outsourcing providers by 2025.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a skilled
  <strong>
   Quality Analyst (with Gaming experience)
  </strong>
  to join our team. The role is responsible for monitoring customer interactions within the gaming industry to ensure compliance with Intelcia and client standards, identifying improvement areas, and providing constructive feedback to enhance both service quality and player satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor customer interactions to ensure compliance with client and company quality standards.
  </li>
  <li>
   Conduct performance evaluations and share feedback to support agent development.
  </li>
  <li>
   Meet observation and feedback targets as per client and internal requirements.
  </li>
  <li>
   Collect and analyze data to identify recurring issues and improvement opportunities.
  </li>
  <li>
   Participate in call calibration sessions to ensure consistent evaluation standards.
  </li>
  <li>
   Report any suspicious or inappropriate behavior observed during monitoring.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Excellent command of English and Arabic (written and spoken).
  </li>
  <li>
   Minimum 6 months of experience as a Quality Analyst within a BPO environment; gaming account experience is preferred.
  </li>
  <li>
   Strong analytical skills with proficiency in MS Office.
  </li>
  <li>
   Excellent communication and feedback delivery skills.
  </li>
  <li>
   Customer-focused mindset and strong attention to detail.
  </li>
 </ul>
</div>


Quality Analyst – Customer Service (Gaming)

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Role/ Job Title:
 </strong>
 Analyst - CDD
 <br/>
 <br/>
 <strong>
  Function/ Department:
 </strong>
 Financial Crime
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  ﻿
  <br/>
  <br/>
 </strong>
 'The Account Monitoring Analyst plays a key role in ensuring early detection of potential mule/Suspicious accounts. By monitoring, reviewing and investigating financial transactions analyst helps mitigate risks related to money mule accounts, frauds, and other financial crimes
 <br/>
 <br/>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor and review accounts flagged by automated systems for unusual or suspicious activity.
  </li>
  <li>
   Perform deep-dive analysis of flagged accounts, including reviewing transaction details, account history and customer information.
  </li>
  <li>
   Assess transaction patterns to identify deviations from normal customer behavior.
  </li>
  <li>
   Provide detailed narratives and summaries of review to support decision making.
  </li>
  <li>
   Ability to identify trends, anomalies, and root causes of suspicious activities.
  </li>
  <li>
   Identify patterns and typologies indicative of financial crime.
  </li>
  <li>
   Calling customers to get the details understanding of transaction performed in their accounts prior decisioning on actionable.
  </li>
  <li>
   Establishing and maintaining clear communication with the branches for arranging the Customer enhance due diligence and site verification also gather additional information on flagged accounts.
  </li>
  <li>
   Participate in cross- departmental discussions to understand emerging risks and trends.
  </li>
  <li>
   Provide feedback on transactions monitoring tools and thresholds to improve detection accuracy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Graduate: Bachelors degree in any Stream
 <br/>
 <br/>
 Professional - Risk/AML
 <br/>
 <br/>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 2 to 3 years
</div>


Analyst - Central Due Diligence

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