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account specialist

Gulf Distributing Holdings Company LLC

<div><p>Reports To: District Sales Manager</p>
<p>FLSA: Exempt</p>
<p></p><p><b>JOB SUMMARY</b><br>
The Account Specialist is responsible for ensuring that all sales ordering, account execution, and product merchandising within each assigned account meets the standards of Gulf Distributing Holdings.</p><br>
<p><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<p><b>Duties/Responsibilities:</b><br>
1. Conduct and complete sales and merchandising calls on all assigned accounts on the assigned day, and in the established sequence.</p>
<p>2. Sell and merchandise all beer, non-alcoholic, and other products in accordance with the standards of GDH.</p>
<p>3. Have your sales orders available for downloading at the assigned times.</p>
<p>4. Work with all your retailers to equalize order quantities between their scheduled deliveries.</p>
<p>5. Ensure all paper and permanent Point of Sale is used in the proper manner and quantity.</p>
<p>6. Use sales history tools and data in each account to maximize sales and prevent out of stocks and call-ins.</p>
<p>7. Ensure monthly sales features are executed, including selling required case deals, building authorized displays, and maintaining monthly promo pricing on displays and shelf strips.</p>
<p>8. Actively participate in all incentive and PFP programs.</p>
<p>9. As needed call back on accounts to assist or complete the merchandising efforts for GDH products.</p>
<p>10. Maintain a positive working relationship with the owners, managers and employees of your assigned accounts.</p>
<p>11. Be aware of all competitive activity and opportunities to increase sales in your assigned accounts.</p>
<p>12. Report to your Manager all new competitive activity in your accounts.</p>
<p>13. Check and communicate pricing on all competitive products to ensure parity.</p>
<p>14. Work with your assigned accounts to ensure Modular integrity and improve your shelf position when available.</p>
<p>15. Demonstrate a sincere interest in the business success of each account that is assigned to you.</p>
<p>16. Maintain open and clear communications with the owners, managers, and other employees of GDH.</p>
<p>17. Actively participate in all Safety and/or Sales meetings, calls and trainings.</p>
<p>18. Communicate to Driver(s) the tasks they need to perform regarding displays, placements, POS, and other duties.</p>
<p>19. Ensure proper stock rotation is in effect in all your assigned accounts.</p>
<p>20. Utilize the Company&rsquo;s Move Beer and Quality Control Policies and Procedures.</p>
<p>21. Ensure that all packages are sellable and have damaged product swapped or re-packed.</p>
<p>22. Keep your vehicle clean and orderly.</p>
<p>23. Ensure your vehicle is clean and orderly, serviced at regular intervals, and repaired when necessary.</p>
<p>24. Dress and maintain your personal appearance in a professional manner and according to company policy.</p>
<p>25. Properly operate, protect from damage, and return all equipment that have been issued.</p>
<p>26. Conduct all your activities within the guidelines of all company policies and procedures.</p>
<p>27. Report immediately to your Manager of any traffic violations, on or off duty that may affect your insurability.</p>
<p>28. Conduct all of your activities in accordance to the local, state and federal liquor control regulations.</p>
<p>29. Report all accidents and injuries immediately to your Manager.</p>
<p>30. Perform all work activities in accordance to the safe work practices, policies and procedures.</p>
<p>31. Where applicable, may be required to obtain state liquor and spirits licensing, including the completion of all required paperwork with the state agency and providing a copy of the license once obtained.</p>
<p>32. All other duties as assigned.</p>
<p><b>Learning Organization and Staff Training</b><br>
1. Actively participates in internal and external training opportunities.<br>
2. Exhibits enthusiasm for learning and personal growth.</p>
<p><b>Community Partnership</b><br>
1. Represents GDH Mission and Values and follows GDH Mission and Values within the community at all times.</p>
<p><b>Technology</b><br>
1. Effectively uses assigned equipment (iPad and provided Software)</p><br>
<div><br>
<b>QUALIFICATIONS</b><br>
1. At least 2 years of industry-related experience.<br>
2. Knowledge of and demonstrated experience with transportation management software. Prior use of VIP or similar software package.<br>
3. Personable, highly organized, strong leadership skills, detail oriented.<br>
4. Access to reliable transportation. If driving an automobile while on company business, must possess a valid driver&rsquo;s license in your state of residence and auto insurance. Must be able to pass a background check, MVR, and drug screen.<br>
5. Demonstrated ability to:<br>
<ul><li>Work effectively with internal and external individuals, including other professionals in the community.</li><li>Work effectively as a member of the leadership team.</li><li>Effectively communicate to various internal and external audiences in both person and through various electronic media.</li><li>Manage time and work effectively with minimal supervision.</li><li>Effectively manage multiple priorities simultaneously.</li></ul></div><br>
<p><br>
<b>WORKING CONDITIONS / PHYSICAL DEMANDS</b><br>
1. Frequently (50%+ of time) required to walk and talk or hear.<br>
2. Frequently (50%+ of time) required to stand; sit; use hands to finger, handle, or feel object, tools, or controls; and reach with hands and arms.<br>
3. Frequently (50%+ of time) lift and/or move up to 50 pounds.<br>
4. Frequently (50%+ of time) Specific vision abilities required by this job include close vision, color vision and depth perception.<br>
5. Occasionally (less than 25% of time) exposed to moving mechanical equipment and fumes or airborne particles. The noise level in the work environment is usually quiet.<br>
6. Frequently (more than 50% of time) travel throughout the sales territory.<br>
7. Occasional (less than 25% of time) overtime work, primarily at start-up or when taking on new business.</p>
<p></p><p>Equal Employment Opportunity Policy: Gulf Distributing Holdings, LLC is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.</p></div>

Account Specialist

Cintas

<div><p><b>Requisition Number:</b> 209409</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Duties include, but are not limited to, answering customer calls and providing prompt issue resolution, data entry, assisting in account reconciliation, preparing reports and invoices, processing new accounts and orders and occasional miscellaneous projects. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills/Qualifications</b></h2></div><div><p>
Required</p><ul><li>
Minimum 1 year customer service experience</li><li>
High School Diploma/GED; Bachelor's Degree preferred</li></ul><p></p><p><br>
Preferred</p><ul><li>
Experience with heavy inbound, outbound and transferring calls</li><li>
3 years' Business-to-Business account support</li><li>
Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet</li><li>
Experience with proofreading and editing documents</li></ul></div></div></div><p></p><p><br>
Benefits<br>
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.</p><p><br>
Additionally, our employee-partners enjoy:</p><div><ul><li><br>
Competitive Pay</li><li>401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)</li><li>Disability, Life and AD&amp;D Insurance, 100% Company Paid</li><li>Paid Time Off and Holidays</li><li>Skills Development, Training and Career Advancement Opportunities</li></ul></div><p></p><p><br>
Company Information<br>
Cintas Corporation helps more than one million businesses of all types and sizes get Ready&trade; to open their doors with confidence every day by providing products and services that help keep their customers&rsquo; facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday&reg;. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard &amp; Poor&rsquo;s 500 Index and Nasdaq-100 Index.</p><p><br>
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.</p><p></p><p><br>
This job posting will remain open for at least five (5) days.</p><p></p><p><b><br>
Job Category:</b> Service<br>
<b>Organization:</b> Fire<br>
<b>Employee Status:</b> Regular<br>
<b>Schedule:</b> Full Time<br>
<b>Shift:</b> 1st Shift</p></div>

Weltman, Weinberg & Reis

<p></p><div><p><b><i>$2k Retention Bonus during your 1st year of Employment!</i></b></p>
<p>
Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!</p>
<p>
Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.</p>
<p>
They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.<br>
<br>
<b>Schedule:</b></p>
<ul>
<li>8:00am - 4:30pm, Monday through Friday set schedule (8:00am - 4:45pm, during training)</li>
<li>No weekends or evenings</li>
</ul>
<p><b>Responsibilities/Duties/Functions/Tasks:</b></p>
<ul>
<li>Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts</li>
<li>Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution</li>
<li>Calculates payment arrangements and negotiates settlements which may require supervisor/client approval</li>
<li>Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account</li>
<li>Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts</li>
<li>Obtains information to handle debit and check payments by phone</li>
<li>Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets</li>
<li>Makes decision for next activity on consumer files and monitors file for expected outcomes</li>
<li>Follow-up to ensure all available options are utilized to achieve payment of debt</li>
<li>Meets minimum standards for daily calls, files worked and goals</li>
<li>Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements</li>
<li>Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line</li>
<li>Complete all required training applicable to this position</li>
<li>Regular and predictable attendance is an essential function of this position</li>
<li>Other duties, as assigned</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience</li>
<li>Knowledge of basic computer operation, including internet research</li>
<li>Communicates effectively verbally and in writing</li>
<li>Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana</li>
</ul>
<p><b>Compensation and Benefits:</b></p>
<ul>
<li>The compensation is <b>$18.29 per hour, plus uncapped monthly bonus</b> opportunities, with an <b>average annual bonus of $10,000</b></li>
<li>Employees proficient in Spanish may receive additional compensation</li>
<li>Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays</li>
Competitive benefits <li>- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.</li>
<li>Promotional opportunities from within the firm</li>
<li>Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.</li>
<li>Earn incentives through monthly contests in a fun team environment</li>
<li>Onsite parking</li>
<li>Onsite fitness center</li>
</ul>
<p><b>Physical and Mental Demands:</b></p>
<p>
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.</p>
<p><b>
Work Environment:</b></p>
<p>
This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.</p>
<p><b>
EEO Statement:</b> Weltman is an equal opportunity employer.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Legal Account Resolution Specialist

Dental Claim Support

<div><p><b>What we do at Dental Claim Support:</b></p><p>
DCS is a dental revenue cycle management company that works with dentists, dental offices, and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.</p><p><b>
Project Overview Greenfield:</b></p><p>
As part of our <b>Greenfield Project</b> initiative, Dental Claim Support is seeking committed and driven individuals to train and develop into Account Specialists ( Remote Dental Billing Specialist) within our Private Practice Insurance Billing and Oral Surgery Business Units. <b>This role is ideal for candidates who are new to the dental industry and excited to launch a new career in healthcare administration.</b> Through this initiative, selected <b>Independent Contractors</b> will receive training and mentorship to support their development as Account Specialists, within dental insurance billing.</p><p><b>
How the Independent Contractor Account Specialist (Greenfield) adds value:</b></p><p>
As an <b>Independent Contractor Account Specialist</b> in our Greenfield Project Cohort, you'll have the opportunity to build a career in dental revenue cycle management, specific to insurance billing even without prior dental experience. This role is designed for motivated individuals who are eager to learn, highly accountable, and ready to take ownership of their performance from day one. While you will receive structured onboarding and mentorship, success in this role is ultimately driven by your ability to meet clear performance benchmarks and deliver measurable results for clients.</p><p>
You will add value by ensuring the financial health of dental practices through accurate claim submissions, timely insurance follow-up, and proactive problem-solving. Your work directly impacts cash flow, client satisfaction, and long-term retention making you a vital part of the client experience and DCS's continued growth. Through your commitment to consistency, communication, and results, you'll help dental teams focus on patient care while you support the billing processes behind the scenes.</p><p><b>
In this role, you will:</b></p><p><b>
Training &amp; Onboarding Support:</b></p><ul><li>
Complete a structured onboarding program designed to equip you with the skills needed to operate effectively as an independent dental biller.</li><li>
Participate in assessments, job shadowing, and guided real-time practice to build foundational knowledge.</li><li>
Learn to apply dental billing tools and processes confidently and independently.</li></ul><p><b>
Revenue Cycle Support:</b></p><ul><li>
Support claim submissions, working outstanding claims effectively, insurance payment posting, and patient statement processes.</li><li>
Learn to apply and implement Coordination of Benefits, applying necessary and required adjustments taken on insurance payments.</li><li>
Prepare and submit clean claims to insurance companies on a daily basis, minimizing any timely filing denials.</li><li>
Investigate and accurately resolve claim rejections promptly, reducing insurance aging report numbers and simultaneously increasing insurance collections. Maintain HIPAA compliance and proper documentation standards.</li><li>
Maintain HIPAA compliance and proper documentation standards.</li></ul><p><b>
Technology &amp; Software Learning:</b></p><ul><li>
Gain exposure to dental practice management software (server and cloud-based).</li><li>
Learn to use payer portals, clearinghouses, and internal billing tools effectively.</li><li>
Utilize insurance payer websites, both from retrieving EFT payments, claim submission, and leveraging websites to maximize claim payments.</li><li>
Utilize clearinghouse knowledge to facilitate seamless data exchange.</li></ul><p><b>
Communication &amp; Accountability:</b></p><ul><li>
Work collaboratively with Training Manager, Account Manager and peers to meet expectations.</li><li>
Communicate clearly and regularly, owning tasks and staying proactive with updates.</li><li>
Embrace feedback and act on it to grow your knowledge and service effectiveness.</li><li>
Foster a culture of engagement and open communication within the business unit.</li><li>
Collaborate with colleagues and direct managers to enhance workflow and communication.</li><li>
Provide exceptional service to clients, addressing inquiries and concerns.</li><li>
Take accountability for the accuracy and integrity of client and patient data.</li></ul><p><b>
Attention to Detail and Deadline Orientation:</b></p><ul><li>
Maintain a high level of accuracy in insurance billing techniques and documentation.</li><li>
Meet deadlines consistently, ensuring timely completion of tasks.</li></ul><p><b>
Relationship Management:</b></p><ul><li>
Collaborate effectively with internal teams, external partners and clients.</li><li>
Build and maintain positive relationships with payers, vendors, internal teams, to support the company's mission.</li></ul><p><b>
Team Player and Growth Mindset:</b></p><ul><li>
Actively contribute to a collaborative and positive team environment.</li><li>
Demonstrate a growth mindset by seeking service opportunities for clients to support and provide a seamless revenue cycle management.</li></ul><p><b>
High-Level Learning Ability:</b></p><ul><li>
Demonstrate the ability to quickly grasp and apply new concepts and industry updates.</li><li>
Stay informed about changes in dental billing and coding practices.</li></ul><p><b>
Success Criteria:</b></p><p><b>
Aging Report Management:</b></p><ul><li>
Maintain favorable aging reports in alignment with expectations set by your assigned Account Manager.</li></ul><p><b>
Daily Reporting:</b></p><ul><li>
Submit accurate and timely daily reporting to ensure transparency and task accountability.</li></ul><p><b>
Insurance Payment Posting:</b></p><ul><li>
Accurately post insurance payments in accordance with the office's defined scope of work and Dental Claim Support standards.</li></ul><p><b>
Annual Certification:</b></p><ul><li>
Maintain active DCS Certification on an annual basis to comply with company standards and demonstrate continued proficiency in revenue cycle responsibilities.</li></ul><p><b>
Requirements:</b></p><ul><li>
High school diploma or GED required; some college coursework preferred.</li><li>
No prior dental or healthcare experience necessary training will be provided.</li><li>
Strong written and verbal communication skills.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Demonstrated ability to self-manage in a remote work environment.</li><li>
Proficiency in basic computer systems, including Microsoft Office (Excel, Word, Outlook); Google Drive experience a plus.</li><li>
Ability to learn new software systems quickly and apply new concepts with minimal supervision.</li><li>
Willingness to be held accountable to performance-based metrics.</li><li>
Reliable internet connection and a professional home workspace.</li><li>
Commitment to maintaining annual DCS certification and completing all required training.</li></ul><p><b>
Compensation:</b></p><p>
1099 - Independent Contractor (Based on Commission), with the opportunity to transition to a W-2 status ($32,500 base + monthly and quarterly incentives).</p><p><b>
Please note: This role is designed for individuals who are new to the dental field and looking to begin a career in healthcare administration.</b></p><p><b>
Benefits:</b></p><p>
For both 1099 status and W2 status:</p><ul><li>
The option to work remotely</li><li>
A flexible work schedule</li><li>
A culture of learning</li><li>
The opportunity to play a key role in a rapidly growing company</li></ul><p>
Once eligible for W-2 status:</p><ul><li>
Health insurance provided</li><li>
Vision, and Dental Coverage</li><li>
Company matched 401k</li><li>
Company paid equipment</li><li>
Paid Time Off</li></ul><p><b>
Our Company Values:</b></p><ul><li>
Customer Success</li><li>
Transparency</li><li>
Reliability</li><li>
Professional Excellence</li><li>
Alignment</li></ul></div>

Remote Dental Billing Specialist (Greenfield Program)

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Global Logistics (AGL) Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries. A Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments. A Customs Brokerage Specialist will communicate with freight forwarders/sellers/vendors for shipment and document preparation, monitor shipment clearance status and escalates issues when necessary. The Brokerage Specialist also performs data entry functions for entry filing, classifications, and inspections related delivery-form generation, tracking and compliance requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.<br>
<br>
Key job responsibilities<br>
<ul><li>Verify completeness of information upon onboarding Customers</li><li>Prepare import documentation to ensure timely release and delivery of orders</li><li>Verify accuracy of commercial documentation and charges</li><li>Submit documentation to regulatory agencies</li><li>Meet daily/weekly KPI targets for entry submission and accuracy</li><li>Collaborate with other service providers to solve shipment issues</li><li>Collaborate with origin and destination logistics teams</li><li>2nd Tier support for Customer Service queries</li></ul></div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations</li><li>Knowledge of Excel at a basic level (e.g., UX navigation, math &amp; logical functions, lookup functions, etc.)</li><li>Work 40 hours/week, and overtime as required</li><li>Experience performing accurate data entry and analysis</li><li>2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments. Also, has experience with premium/VIP account management and familiarity with special handling requirements</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>High school or equivalent diploma</li><li>Licensed customs broker</li><li>Experience in customs</li><li>Bachelor's degree in logistics, transporation, supply chain, or business</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<br>
<br>
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,300/year in our lowest geographic market up to $77,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
USA, TN, Virtual Location - Tennessee</div></p></div><div><p><div>
Administrative Support</div></p></div></ul></div>

Customs Brokerage Specialist, PACT - Premium Accounts Clearance Team

61st Street Service Corporation

<div><p><b>Top Healthcare Provider Network</b></p>
<p>The 61st Street Service Corporation, provides administrative and clinical support staff for <b><i>ColumbiaDoctors</i></b>. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors&rsquo; practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.</p>
<p><b>This position is primarily remote, candidates must reside in the Tri-State area.</b></p>
<p><b>Note: </b>There may be occasional requirements to visit the office for training, meetings, and other business needs.</p>
<p><b>Opportunity to grow as part of a Revenue Cycle Career Ladder!</b></p>
<p><b>Job Summary:</b></p>
<p>The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.</p>
<p><b>Job Responsibilities:</b></p>
<ul><li>Handle large volume of calls and perform work in a timely manner.</li>
<li>Attempts to collect full payment from patient or guarantor in a professional and courteous manner.</li>
<li>Establishes payment arrangements per guidelines. Documents terms in billing system.</li>
<li>Applies of payments collected over the phone to each date of service.
</li><li>Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
</li><li>Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.</li>
<li>Clearly documents in system summary of work and follow up steps after each call.</li>
</ul>
<p><b>Job Qualifications:</b></p>
<ul><li>High school graduate or GED certificate is required.</li>
<li>A minimum of 6 months&rsquo; experience in a physician billing or third party payer environment.</li>
<li>Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.</li>
<li>Candidate must demonstrate the ability to understand and navigate the payer adjudication process.</li>
<li>Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.</li>
<li>Knowledge of medical terminology is preferred.</li>
<li>Previous call center/claims experience is preferred.</li>
<li>Previous experience in an academic healthcare setting is preferred.</li>
</ul>
<p><b>Hourly Rate Ranges: $22.39 - $28.29</b></p>
<p>Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.</p>
<p><b>61st Street Service Corporation</b></p>
<p>At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.</p>
<p>We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.</p></div>

Customer Service Specialist I #Full Time #Remote

NeurOptics

<p></p><div><div><div><div><p><b>About NeurOptics</b></p>
<p><b>
NeurOptics Inc.</b> is the leader in the science of pupillometry. Driven by a passion to help clinicians improve patient outcomes, NeurOptics develops and markets innovative technologies facilitating improved medical decision making and enabling clinical research in critical care medicine, neurology, neurosurgery, emergency medicine, and research. Headquartered in Irvine, California, NeurOptics, Inc. is represented in over 40 countries worldwide.</p><br>
<p></p>
<p>
At <b>NeurOptics</b>, we are passionate patient advocates. For us, helping clinicians provide improved neurological patient outcomes is our life&rsquo;s work.</p>
</div></div><p></p><div><div><p><b>Description</b><b><br>
</b></p>
<p>In this high-profile role, the Clinical Specialist will be a proactive member of a dynamic sales and marketing team introducing a new and advanced technology and standard of care in critical care neurological patient management. The ideal candidate will be a high-impact, self-motivated and results- oriented individual who is highly skilled in providing staff education focusing on the proper operation of the pupillometer, as well as clinical concepts and best practice guidelines in pupillometry. In this full-time position, the Clinical Specialist will be responsible for specific account assignments to provide regular ongoing product training and clinician education program assignments in both new and existing accounts as determined by the Associate/Territory Manager and/or Region/Area Sales Manager in targeted Level 1 and Level 2 trauma centers and stroke centers across their assigned territory.</p><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul>
<li><div><ul><li><div><ul><li>Plans, organizes, and conducts comprehensive product training and clinical education programs for nursing and physician staff, facilitating technology integration in new and existing accounts in Level 1 and Level 2 trauma centers and stroke centers. Estimated territory size is 45 &ndash; 50 account assignments, depending on the geography.</li>
<li>Trains clinical staff, both day and night shift, in pupillometry and its application in the medical specialty areas of critical care unit nursing, neurocritical care, neurosurgery, stroke neurology, trauma and emergency medicine.</li>
<li>Requires overnight travel with many early morning and evening staff education responsibilities.</li>
<li>Reinforces and supports the integration of unit and hospital protocols, establishing the Neurological Pupillary index (NPi) adoption and use of pupillometry as best practice in new and existing accounts.</li>
<li>Organizes and conducts supplementary ongoing training of product and clinical indications in existing accounts, in collaboration with the Territory Manager(s) and Sales Management.</li>
<li>Presents educational talks on behalf of NeurOptics at regional tradeshows and local hospital symposiums, educating clinicians on advanced concepts and clinical application of pupillometry.</li>
<li>Collaborates with the sales team in developing new account and existing account expansion targets, timelines, and conversion plans.</li>
<li>Develops clinical article and protocol/guideline reviews for the salesforce and Clinical Specialist team, in conjunction with Sales Management.</li>
<li>Participates in regional and national medical tradeshows, representing NeurOptics products.</li>
<li>Supports ongoing training for new field personnel as needed.</li>
<li>Supports the advancement of pupillometry in strategic accounts across the Region and national level on an as needed basis.</li>
</ul>
</div></li></ul></div></li></ul></div></div><p></p><div><div><p><b>Travel Requirements</b></p>
<ul>
<li><div><ul><li><div><ul><li>The full time Clinical Specialist will be assigned account support responsibilities across a geographic area that will require regular travel, to include air travel.</li>
<li>Territory weekly travel will vary based on customer priorities, staff education needs, and territory and region need. Under normal territory conditions, travel is estimated at 75% with 6-10 overnights per month, depending on account coverage assignments and priorities.</li>
<li>The full time Clinical Specialist may be deployed to support strategic account support on an as needed basis across the Region and, at times, may be asked to assist in key account support nationally.</li>
</ul>
</div></li></ul></div></li></ul></div></div><p></p><div><div><p><b>General Qualifications</b></p>
<ul>
<li><div><ul><li><div><ul><li>State board licensure as a Registered Nurse (RN) is required</li>
<li>Bachelor of Science in Nursing (BSN) degree is required</li>
<li>Certification as a Critical Care Registered Nurse (CCRN) is preferred</li>
<li>Two to four years of in-hospital critical care nursing experience is required with specialization in neurocritical care preferred. A track record of staff education experience is preferred</li>
<li>Clinical experience using pupillometry in the clinical setting is a requirement</li>
<li>Excellent written and verbal communication skills are required</li>
<li>Demonstrate an exceptional ability to lead group presentations</li>
<li>Excellent organizational and time management skills</li>
<li>A self-starter who is highly motivated to excel</li>
<li>Proof of full vaccination for COVID-19</li>
<li>Must have a valid driver&rsquo;s license</li>
<li>Must currently reside in territory geography</li>
</ul>
</div></li></ul></div></li></ul></div></div><p></p><div><div><p><b>Compensation and Benefits</b></p>
<p>
A first-year compensation opportunity for the Clinical Specialist-Full Time position includes a combined salary and quarterly commission bonus, as well as a monthly technology allowance. NeurOptics is very proud to offer its employees a competitive employee benefits package which includes an employer-matching 401K Program, 100% employer-paid health insurance per Company health program, and paid vacation and holidays.</p>
</div></div><p></p><div><div><p><b>Company Benefits Overview</b></p>
<p>
The full time Clinical Specialist will be eligible for participation in the Company Employee Benefits Program to include:</p>
<ul>
<li><div><ul><li><div><ul><li>100% Employee Healthcare coverage (medical, dental, vision) and 50% Dependent Coverage per the NeurOptics Employee Healthcare Plan</li>
<li>Company Paid Life Insurance (Company paid)</li>
<li>Technology Allowance</li>
<li>Paid time off to include vacation, holidays, and sick time</li>
<li>401K Program- Employer Matching<br>
Company laptop</li>
</ul>
</div></li></ul></div></li></ul></div></div><p></p><div><div><p><b>Training and Continued Professional Development</b><b><br>
</b></p>
<p>A core value of NeurOptics is training and ongoing professional development. We invest in professional education to ensure all our field personnel are highly trained professionals who are completely prepared to meaningfully represent our products and services to our customers across the spectrum of clinical areas and medical specialties where the neurological patient is treated. Ongoing professional development will continue throughout the career of all NeurOptics&rsquo; field personnel.</p>
</div></div><p></p><div><div><p><b>Physical Requirements and Work Environment</b><b><br>
</b></p>
<p>The Clinical Specialist-Full Time position is home-based with significant travel calling on hospitals and emergency departments across their territory to conduct training and inservice programs, and ensure our equipment is in good working order. Daily territory travel is a fundamental job component, so the ability to operate a motor vehicle and maintain a valid driver&rsquo;s license is required.</p><br>
<p></p>
<p>
The Clinical Specialist- Full Time position requires frequent driving, sitting, standing, and walking. This position requires standing for extended periods when facilitating customer meetings or walking in hospitals and clinics. Daily use of a computer and other computing and digital devices is required. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.</p>
</div></div><p></p><div><div><p>To apply, please submit a resume and cover letter to: <b>Careers@NeurOptics.com</b></p></div></div></div></div>

Pupillometry Clinical Specialist

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