account support analyst

HealthTrust

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a Member Support Analyst you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Member Support Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
The Member Support Analyst is assigned a base of accounts and provides Tier 1 technical support as well as overall HPG support for incident resolution and requests reported by their account base. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of system/web applications (Member Portal, IMS, CatScan, PASS, CCM, VIRA, HOME, SMART, iCommit, and SSR).
 Key Responsibilities
The Member Support Analyst also resolves service requests related to general member inquiries, contracted pricing, letters of commitment, product quality and contract maintenance. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HPG corporate departments while supporting HPG Membership. The Member Support Analyst is required to build strong relationships within HPG and the vendor network by working across organizational boundaries in order to resolve issues. They will be required to continually expand knowledge of current and upcoming contracts and system applications. This role is responsible for collecting information through member interaction, by accessing support systems and tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other service resources in a timely manner.
Duties<ul><li>
Answer calls in a service desk environment and actively works to ensure expected resolution dates and call center metrics are met.</li><li>
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.</li><li>
Uses the appropriate categories for logging incidents and requests and close service requests within the expected resolution date.</li><li>
Provides support within a base of accounts, IDN specific, independent or vendors. Educates and trains members one-on-one as needed to resolve requests.</li><li>
Act as a liaison/main contact for clients while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Creates a positive member support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling members with a consummately professional attitude.</li><li>
Ensures the end-to-end member experience and provides a single point-of-contact for the member. Act as a liaison/main contact for members while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Analyzes and resolves incidents and requests regarding use of application software or hardware.</li><li>
Responsible to follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the member communication is complete. Documents resolutions and updates internal training documentation as needed.</li><li>
Grows general knowledge of current HPG web applications, portals, systems, contracts, pricing, and tiers.</li><li>
Participates in Members Services and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.</li><li>
Provide member support for system password and account lock-out procedures. Adheres to and supports IT standards, policies, and procedures.</li><li>
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.</li></ul>
Requirements:<ul><li>
High school diploma, required. Bachelor's degree preferred</li><li>
2- 3 years of call center / customer support experience in a high-volume environment</li><li>
Proficiency with CRM software and Microsoft Office</li><li>
Analytic and problem resolution skills</li><li>
Project management skills</li><li>
Strong communication and relationship building skills.</li><li>
Enjoys a collaborative team environment.</li></ul> 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Member Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Member Support Analyst

Hoora Technologies Pvt Ltd

Company: Hoora Technologies Location: Nagpur, Maharashtra Job Type: Full-Time | On-site Experience: 0&ndash;1 Year (Freshers Welcome) Salary: ₹12,000 &ndash; ₹15,000 per monthHoora Technologies is looking for a proactive and detail-oriented Associate Platform Analyst to support and strengthen our internal business platforms, including:<ul><li>Hoora Admin Panel</li><li>Hoora Partner Manager Portal</li><li>Hoora RM Dashboard</li><li>Hoora Sales Dashboard</li></ul>This is a hands-on execution role. You will work closely with the Platform Analyst (Strategy) and act as a coordination bridge between Operations, Sales, RM, QA/Tester, BDA, and Tech teams.If you enjoy identifying problems, documenting solutions, and improving workflows &mdash; this role is for you.Key Responsibilities:1. Platform Gap Analysis<ul><li>Regularly review internal platforms to identify bugs, missing features, and workflow inefficiencies.</li></ul>2. Stakeholder Coordination<ul><li>Gather feedback and pain points from Customer Support, RM, Sales, Tech/QA, and BDA teams.</li><li>Conduct structured calls and meetings to understand operational challenges.</li></ul>3. Bug Tracking &amp; Resolution<ul><li>Document issues clearly in Google Sheets (with screenshots and reproduction steps).</li><li>Coordinate with Tech/QA teams for resolution and track progress.</li><li>Ensure closure by updating concerned stakeholders post-fix.</li></ul>4. Documentation &amp; Reporting<ul><li>Prepare requirement documents, trackers, and task lists.</li><li>Maintain organized documentation that teams actively use.</li></ul>5. Cross-Team Communication<ul><li>Keep Operations, Product, and Management aligned through regular updates and follow-ups.</li></ul>6. Problem Solving &amp; Verification<ul><li>Troubleshoot platform issues.</li><li>Suggest quick improvements where possible.</li><li>Verify fixes post-deployment before closing tickets.</li></ul>Eligibility Criteria:<ul><li>Engineering / BCA graduate (any branch) from a recognized college</li><li>0&ndash;1 year of experience (Freshers can apply)</li><li>Strong ownership mindset and accountability</li><li>Proficient in Google Workspace (Sheets &amp; Docs)</li><li>Basic data analysis skills</li><li>Clear communication skills in English &amp; Hindi</li></ul>Preferred (Good to Have)<ul><li>Familiarity with bug tracking tools (e.g., Jira / structured Google Sheets tracking)</li><li>Interest in startups, platforms, and process improvement</li></ul>What We Offer<ul><li>Competitive entry-level salary (₹12,000 &ndash; ₹15,000 per month)</li><li>Direct mentorship from Program Manager</li><li>Exposure to platform operations and bug triage</li><li>Real impact on product reliability and business efficiency</li><li>Growth-oriented startup environment</li></ul>Ideal Candidate:A recent graduate who is organized, detail-oriented, curious about technology platforms, and excited to solve real business problems.If you love puzzles, processes, and cross-team collaboration &mdash; we&rsquo;d love to hear from you!Job Types: Full-time, Permanent, FresherPay: ₹12,000.00 - ₹15,000.00 per monthWork Location: In person

Associate Platform Analyst

Barclays

<div>Step into the role of a KYC Processing Analyst at Barclays, where you'll play a pivotal role in ensuring compliance with regulatory requirements and mitigating financial crime risks. As part of the know your customer team, you will be responsible for reviewing customer information, conducting due diligence, and ensuring adherence to internal and external regulatory standards. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.
You may be assessed on key critical skills relevant for success in role such as:<ul><li>
Understanding of know your customer concepts, including customer identification, due diligence, and regulatory compliance requirements.</li><li>
Ability to analyse customer data, identify inconsistencies, and escalate potential red flags related to financial crime risks.</li><li>
Use strong time management skills to complete complex, business critical tasks within pressured timescales &ndash; ensuring the KYC Team meets all target SLA&rsquo;s and providing a quick and efficient service to Clients.</li><li>
Contribute to a Positive, Supportive and Proactive working culture by sharing knowledge and expertise both locally and globally. Collaborate with other Barclays teams &amp; functions to consistently deliver an excellent &lsquo;One Barclays&rsquo; Client experience and challenging operational processes with solutions to enhance the team&rsquo;s current processes.</li></ul>
Desirable skill set:<ul><li>
Capability to meticulously review customer documents and information, ensuring correctness and completeness while minimizing errors in data processing.</li><li>
Strong verbal and written communication skills to interact professionally with internal stakeholders, request additional information when needed, and document findings clearly and concisely.</li><li>
Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales.</li><li>
Analysis &amp; Judgement: must undertake KYC analysis with a high level of accuracy and attention to detail.</li></ul>
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.
This role is based out of Noida.

Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Accountabilities<ul><li>
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.</li><li>
Collaboration with teams across the bank to align and integrate operational processes.</li><li>
Identification of areas for improvement and providing recommendations in operational processes.</li><li>
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.</li><li>
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.</li><li>
Identification of industry trends and developments to implement best practice in banking operations.</li><li>
Participation in projects and initiatives to improve operational efficiency and effectiveness.</li></ul>
Analyst Expectations<ul><li>
To meet the needs of stakeholders/ customers through operational excellence and customer service</li><li>
Perform prescribed activities in a timely manner and to a high standard</li><li>
No people leadership roles at this grade.</li><li>
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.</li><li>
Identify escalation of policy breaches as required.</li><li>
Take responsibility for customer service and operational execution tasks.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.</li><li>
Work within well-defined procedures that may involve a variety of work routines.</li><li>
Demonstrate an understanding of the procedures.</li><li>
Evaluate and select the appropriate alternatives from defined options.</li><li>
Make judgements based on the analysis of factual information.</li><li>
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.</li></ul>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

KYC Processing Analyst

Xcel Energy

<div>Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you&rsquo;re looking for.
Position Summary 
 
Works as a liaison between Billing personnel and other departments. Researches and resolves billing issues, and serves as a central point for the resolution of technical billing problems. This position ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements. Leads efforts for billing process improvements &amp; department efficiencies. 
 
Essential Responsibilities<ul><li>
Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity.</li><li>
Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends. Creates and tracks specialized reports requested to monitor billing trends.</li><li>
Researches and resolves customer account issues to assess whether they are business practice issues or system problems. Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel.</li><li>
Completes quality assurance billing reviews</li></ul><div> 
Minimum Requirements 
 
<ul><li>Business related degree or equivalent work experience.</li></ul></div><ul><li>Demonstrates ability in using database &amp; querying tools for analytical applications.</li><li>Experience in working the utility billing system is desired. Ability to effectively communicate and work successfully across business units and professional disciplines.</li><li>Knowledge of Xcel Energy Computer Based systems.</li><li>Proven problem solving and decision-making skills.</li><li>Must possess strong analytical skills.</li></ul>
Preferred Requirements:
<ul><li>Strong regulatory utility knowledge</li><li>Vendor relationship management</li><li>Ability to lead meetings and self direct work</li></ul>
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you&rsquo;re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $65,000.00 to $75,000.00 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 03/08/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. 
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Billing Support Analyst

Oaktree Capital Management

<div><div>Our Company</div><div>
Oaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1400 employees and offices in 24 cities worldwide.</div><div></div><div>
We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.</div><div>
For additional information please visit our website at <div>www.oaktreecapital.com</div>.</div><div></div><div>
Scope And Responsibilities</div><ul><li> Electronically, post and track client reports and statements within the OCP Admins database platform.</li><li>Provide ongoing support to CRM and OCP Admins database users.</li><li>Process and maintain data within the CRM system (Salesforce), encompassing tasks such as updating client information, contact data, account and mailing records.</li><li>Maintain high data quality by conducting routine reconciliations and regular maintenance within the CRM system and OCP Admins database to standardize data and resolve discrepancies.</li><li>Manage and process mass e-mail communications for clients and prospects, including the use of HTML e-mail templates.</li><li>Leverage creativity and innovative thinking to streamline administrative processes and contribute new ideas for enhancing client communications and data management.</li></ul><div></div><div>
Experience required 
<ul><li>At least 2 years of relevant experience, ideally within financial services.</li></ul></div><ul><li>Previous experience working with a CRM data management system, preferably Salesforce, and mass email tools including those utilizing HTML templates.</li><li>Demonstrated ability to manage tasks with competing priorities and deadlines, including independently prioritizing and initiating additional value-added activities.</li><li>Strong written and verbal communication skills.</li><li>Ability to exercise independent judgment to plan, prioritize, and organize diverse workloads for self and others.</li><li>Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, SharePoint, and Outlook.</li><li>Proven ability to multi-task and manage mass mailing distributions.</li></ul><div></div><div>
Personal Attributes</div><ul><li>Exceptional organizational skills with keen attention to detail.</li><li>Excellent interpersonal, verbal, and written communication abilities.</li><li>Self-motivated and proactive, with a proven capability to take initiative.</li><li>Ability to perform effectively under pressure and meet deadlines.</li><li>Strong work ethic, with the ability to quickly establish credibility and gain the confidence of colleagues and clients.</li><li>Team-oriented, demonstrating high integrity and professionalism.</li><li>Creative and innovative mindset, consistently seeking new approaches to improve workflows and solve challenges.</li></ul><div></div><div>
Equal Opportunity Employment Policy</div><div></div><div>
Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.</div><div></div><div>
For positions based in Los Angeles</div><div></div><div>
For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.</div></div>

Account Administration, Analyst

Deutsche Bank

<div><h2 class="jobSectionHeader">Job Description:
</h2>Job Title: Payments Processing Analyst
Location: Bangalore, India
Role Description
<ul><li>The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Bank&rsquo;s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.
</li><li>The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.
</li><li>The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.
</li></ul>What we&rsquo;ll offer you
As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
<ul><li>Best in class leave policy
</li><li>Gender neutral parental leaves
</li><li>100% reimbursement under child care assistance benefit (gender neutral)
</li><li>Sponsorship for Industry relevant certifications and education
</li><li>Employee Assistance Program for you and your family members
</li><li>Comprehensive Hospitalization Insurance for you and your dependents
</li><li>Accident and Term life Insurance
</li><li>Complementary Health screening for 35 yrs. and above
</li></ul>Your key responsibilities
Processing Standards
<ul><li>Process items adhering to procedures and cut-off times.
</li><li>Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
</li><li>Communicate to the team all process related clarifications received from the sending location.
</li><li>Collate data regarding process issues and communicate the same to the Manager.
</li><li>Carry out all the EOD functions as per checklists and maintain the relevant records.
</li><li>Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
</li><li>Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
</li><li>Ensure training of new recruits as per the Training Module.
</li><li>To ensure proper backups are created within the department
</li></ul>Escalation
<ul><li>Escalate issues to supervisors and managers as per the escalation procedure.
</li><li>Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
</li><li>Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
</li><li>To escalate any process related ambiguities to their respective supervisors or manager for clarification
</li></ul>Compliance
<ul><li>To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development
</li></ul>Business Opportunities
<ul><li>To achieve the Job objectives set within the timelines agreed.
</li><li>Contribution to innovation.
</li><li>Contribute ideas with the objective of achieving excellence in service quality.
</li><li>Carry out the monthly departmental self-assessments, based on the checklists.
</li><li>Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.
</li></ul>Additional Responsibilities
<ul><li>Ensure all amendments and or updates to the KOP are made on the defined timelines.
</li><li>Ensure training of new recruits as per the Training Module.
</li><li>Carry out tests or quizzes to assess the trainees
</li><li>Maintain all relevant training records.
</li><li>Assist the manager in preparation of various team related MIS
</li></ul>Your skills and experience
<ul><li>Clear understanding of Payments flow
</li><li>Well versed with SWIFT
</li><li>Risk and Regulatory
</li><li>Payments, SWIFT Back office operation, Operation Risk
</li><li>Minimum Graduation in any stream.
</li></ul>How we&rsquo;ll support you
<ul><li>Training and development to help you excel in your career
</li><li>Coaching and support from experts in your team
</li><li>A culture of continuous learning to aid progression
</li><li>A range of flexible benefits that you can tailor to suit your needs
</li></ul>About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
<div><div><div><div>Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.</div></div></div></div></div>

Payment Processing Analyst

Epropelled Systems

Job Title: Sales Support Analyst &ndash; Customer Research FocusLocation: Chennai. IN Department: Sales / Commercial Reports To: Chief Commercial Officer (US)Role OverviewThe Sales Support Analyst will play a critical role in enabling sales success by delivering high-quality customer research, market intelligence, and analytical support. This role bridges sales, marketing, and product teams by translating customer and market insights into actionable sales strategies, account plans, and opportunity development.This is an ideal role for a detail-oriented analyst who enjoys research, data synthesis, and supporting complex, technical sales cycles.Key ResponsibilitiesCustomer &amp; Market Research<ul><li>Conduct in-depth research on target customers, prospects, and strategic accounts across aerospace, defense, and advanced industrial markets</li><li>Analyze customer needs, buying behaviors, organizational structures, and competitive positioning</li><li>Develop customer profiles, personas, and account briefs to support sales outreach and opportunity planning</li><li>Monitor industry trends, competitor activity, and emerging market opportunities</li></ul>Sales Enablement &amp; Analysis<ul><li>Support sales teams with data-driven insights for account strategy, pipeline development, and deal prioritization</li><li>Prepare sales intelligence materials including briefing documents, call prep summaries, and opportunity research</li><li>Analyze CRM data to identify trends, gaps, and opportunities within the sales pipeline</li><li>Track customer engagement, win/loss data, and feedback to inform continuous improvement</li></ul>Cross-Functional Collaboration<ul><li>Partner with sales, marketing, and product teams to align customer insights with messaging and value propositions</li><li>Support proposal development by providing customer-specific insights and background research</li><li>Assist with market segmentation and go-to-market strategy development</li></ul>Reporting &amp; Documentation<ul><li>Create and maintain dashboards, reports, and research repositories for ongoing sales use</li><li>Document findings clearly and concisely for both technical and non-technical audiences</li></ul>QualificationsRequired<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Economics, Engineering, or a related field</li><li>2&ndash;4 years of experience in sales support, business analysis, market research, or a similar role</li><li>Strong research, analytical, and critical-thinking skills</li><li>Experience working with CRM systems (Salesforce or similar)</li><li>Excellent written and verbal communication skills</li><li>Ability to synthesize complex technical and market information into actionable insights</li></ul>Preferred<ul><li>Experience in aerospace, defense, electrification, or advanced technology industries</li><li>Familiarity with B2B sales cycles and complex, high-value products</li><li>Proficiency in data analysis tools (Excel, Power BI, Tableau, or similar)</li><li>Experience supporting account-based selling or strategic sales initiatives</li></ul>Key Competencies<ul><li>Curiosity-driven, detail-oriented research mindset</li><li>Strong organizational and prioritization skills</li><li>Collaborative, proactive, and self-motivated</li><li>Comfortable working in a fast-paced, evolving environment</li></ul>If your profile suits this role, please mail your updated resume to anithak@epropelled.com at the earliest.Job Types: Full-time, PermanentPay: ₹40,000.00 - ₹50,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Sales Support Analyst

Search 10000+ Account support analyst jobs near you this March. New roles added regularly across leading industries. Apply today.