account support manager

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Urban Company

Job Title: Account Manager &ndash; Vendor &amp; Partner ExperienceRole Overview:We are looking for an Account Manager who will act as the primary point of contact for our vendors and partners, ensuring their concerns are addressed promptly and effectively. This role requires strong ownership, responsiveness, and the ability to identify patterns in feedback to drive meaningful improvements with the internal business teams.Key Responsibilities:<ul><li>Act as the first point of contact for vendor and partner queries, concerns, and escalations on a daily basis</li><li>Ensure timely resolution of issues by coordinating with relevant internal teams</li><li>Maintain clear and professional communication with partners to build strong, long-term relationships</li><li>Track, categorize, and summarize recurring concerns and feedback from vendors</li><li>Create regular reports highlighting common issues, trends, and gaps</li><li>Collaborate with business teams to drive action on recurring problem areas</li><li>Follow up consistently to ensure closure and partner satisfaction</li><li>Proactively identify opportunities to improve partner experience and operational processes</li></ul>Requirements:<ul><li>2&ndash;5 years of experience in account management, operations, or partner/vendor management</li><li>Strong communication and stakeholder management skills</li><li>High ownership and ability to manage multiple issues simultaneously</li><li>Analytical mindset with the ability to identify trends and insights from data/feedback</li><li>Comfortable working in a fast-paced, dynamic environment</li><li>Basic proficiency in Excel/Google Sheets for tracking and reporting</li></ul>Working Days:<ul><li>6 days a week</li><li>Weekend availability is required (Saturday and Sunday will be working days)</li></ul>What We are Looking For:<ul><li>Problem-solver with a partner-first mindset</li><li>Strong follow-through and attention to detail</li><li>Ability to stay calm under pressure and handle escalations effectively</li><li>Someone who can bridge the gap between partners and internal teams</li></ul>Pay: AED4,000.00 - AED4,500.00 per monthWork Location: In person

Account Manager – Vendor & Partner Experience

NexHive, LLP.

Job Title: Etsy Account Manager (A to Z) Key Responsibilities:1. Complete management of Etsy account (A to Z)2. Product research and listing optimization (SEO, titles, tags, descriptions)3. Order processing and customer service4. Shop setup, branding, and policy management5. Running Etsy ads and promotional campaigns6. Competitor analysis and growth strategy implementation7. Handling account health and resolving issuesRequirements:1. Proven experience managing Etsy stores2. Strong understanding of Etsy SEO and algorithm3. Good communication and problem-solving skills4. Ability to work independently and meet targetsLocation: Dha phase 7, Karachi Timing : 9pm to 6amPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

. Etsy Account Manager (A to Z)

Umbra Solace

Account Manager / Sales Support SpecialistUmbra Solace | Houston, TX 77038 | Full-Time 40-50 hours/weekAbout Us Umbra Solace is a fast-growing architectural aluminum systems company based in Houston. We build innovative structural solutions and work directly with customers to bring their projects to life. If you're detail-oriented, technically curious, and thrive in a hands-on environment, we want to hear from you.What You'll Do<ul><li>Build accurate parts lists and quotes based on customer project requirements</li><li>Work directly with customers and the sales team to scope projects and define solutions</li><li>Manage and update project records in our CRM</li><li>Interpret drawings and specifications to communicate clear product solutions</li><li>Support customer onboarding and training, both virtually and in the field</li><li>Continuously improve processes to keep things accurate and efficient</li></ul>What We're Looking For<ul><li>Experience in inside sales, project coordination, or operations &mdash; construction or materials industry a plus</li><li>Proficiency in Microsoft Office, especially Excel</li><li>CRM experience (any platform)</li><li>Strong communicator who can explain technical concepts clearly</li><li>Detail-oriented with the ability to juggle multiple projects at once</li><li>Self-starter who's comfortable in a fast-paced, growing company</li><li>Familiarity with AI tools to improve workflow efficiency is a bonus</li></ul>Why Umbra Solace?<ul><li>Direct impact on customer success and product adoption</li><li>Hands-on training and real field experience</li><li>Room to grow in a fast-moving company</li><li>Work on genuinely innovative structural systems</li></ul>To apply, send your resume to hiring.umbrasolace@gmail.comPay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Account Manager / Sales Support Specialist

Design and Development

We are looking for a results-driven Amazon Account Manager to oversee and scale multiple seller accounts across global marketplaces. The ideal candidate should have strong expertise in Amazon PPC, listing optimization, and account health management.Key Responsibilities:<ul><li>Manage end-to-end Amazon seller accounts (A-Z management)</li><li>Optimize product listings (titles, bullets, A+ content, SEO)</li><li>Plan, execute, and scale Amazon PPC campaigns</li><li>Monitor account health, handle cases, and ensure compliance</li><li>Analyze data (SQP, STR, Business Reports) to drive growth</li><li>Manage inventory planning, shipments, and forecasting</li><li>Launch new products and improve existing listings performance</li><li>Coordinate with design and content teams for creatives</li></ul>Requirements:<ul><li>2+ years of Amazon account management experience</li><li>Strong grip on Amazon PPC &amp; keyword research</li><li>Hands-on experience with tools like Helium 10, Data Dive, Seller Board, Scale Insight</li><li>Understanding of global marketplaces (US, UK, EU)</li><li>Analytical mindset with data-driven decision-making</li><li>Good communication and reporting skills</li></ul>Preferred:<ul><li>Experience managing 6-7 figure brands</li><li>Experience handling high ad spend accounts</li><li>Knowledge of external traffic (Google, Meta) is a plus</li></ul>Job Details:<ul><li>Location: On-site (Lahore)</li><li>Job Type: Full-time</li><li>Salary: Market competitive (based on experience)</li></ul>Why Join Us?<ul><li>Work with fast-scaling Amazon brands</li><li>Opportunity to manage high-budget accounts</li><li>Growth-focused environment with real impact</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Amazon Account Manager

Broadcom

<div>Please Note:
1. If you are a first time user, please create your candidate login account before you apply for a job.
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Job Description:</h2>
The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few benefits of having a private cloud infrastructure powered by VMware Cloud Foundation. 
Together, our bold group of technology professionals with diverse backgrounds, spanning engineering, products, marketing, partners, professional services, and global support services, focuses on what can be best for the largest enterprises, governments, financial services, healthcare, manufacturing, and educational institutions of the world.
The Elevator Pitch: Why will you enjoy this new opportunity?
As a part of the Global VCF Support organization, a VCF Support Account Manager (VCF SAM) is responsible for optimizing and personalizing our customer&rsquo;s reactive and proactive support experience by advocating their requirements and priorities that drive sift resolution, and maximum uptime and removing technical blockers. The role provides a unique opportunity to interact daily with top-tier, strategic customer organizations from varied industries and allows you to have a significant impact on the customers&rsquo; experience and success. You will build strong relationships with the customer(s) and various internal teams, with frequent collaboration across technical, sales, and operational teams to drive adoption and consumption of VCF and ensure that VMware by Broadcom is delivering overall best-in-class Support services.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? 
Within the first 2 months, you will complete onboarding, build familiarity with the tools we use daily in Support, and start to build relationships with key internal and external stakeholders. You will update and maintain an accurate record of your customers&rsquo; most important activities. You will begin to lead customer-first interactions like kickoff calls and support weekly/quarterly reviews with minimal oversight. You will also start working with customers to understand their VCF objectives and priorities and prepare to obtain a VCP certification before the end of 6 months.
Within the first 4 months, you will have a good understanding of your customer&rsquo;s product usage, business use cases, and technical architecture, and build trust among internal teams and customers. You will also have consistent control of low to medium-level escalations and complete the quarterly trainings.
Within the first 6-9 months, you will be comfortable being the customer&rsquo;s technical liaison inside the support organization. You will have your VCP Certification in the first 6 months and have the ability to: proactively ensure that Support Requests (SRs) are driven to resolution without any gaps, independently run advanced-level escalations, work with peers for opportunities to enhance process/workflow internally, maintain customer retention rate of 90% or above, identify SR trends and create action plan(s) as required, and increase customer confidence in our platform and Support delivery.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 
You own and are responsible for driving our premier customers&rsquo; support experience. The type of work will include but not be limited to the following:<ul><li>
Coordinate and lead recurring weekly/biweekly/monthly meetings with your customers to review their SR portfolio, identifying status, dependencies, and prioritization. Actively monitor and manage SR activity and trends using custom reports for additional insights. Update internal records regularly with the latest customer actions, priorities, and sentiment for leadership perusal.</li><li>
Oversee and direct Support Requests to the proper resources. Understand customer environment architecture and business use cases and ensure that information is available to internal teams when necessary to assist with quick problem resolution.</li><li>
Act as the single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where applicable). Drive escalations to resolution within Support and Product Engineering groups by acting as the customer liaison and effectively communicating the technical issues and business impacts internally and externally.</li><li>
Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience.</li><li>
Provide advice and guidance to ensure successful ongoing usage and adoption of VCF and its components. Maintain current functional and technical knowledge of at least one product and provide best practice recommendations and answers to informal customer questions.</li><li>
Identify affected customer environments, communicate, and assist with the resolution of any VMware Security Advisories.</li><li>
Work with the Proactive Services team to identify potential issues in customer environments and communicate them to customers along with the impact and steps for resolution.</li><li>
Document and deliver formal and informal root cause analyses as needed for critical customer situations.</li><li>
Participate in Executive Business reviews and provide details that identify issue trends, corrective actions, and training opportunities based on customer SR data.</li></ul>
What is the leadership like for this role? What is the structure and culture of the team like? 
The hiring manager for this role is a part of several Senior leaders in the VCF Support organization with multiple years of experience in customer-facing roles. The team is proud of the unique model within Support that emphasizes collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion. In this role, expect to be challenged occasionally to bring your best, and your efforts will be widely acknowledged and rewarded. 
Requirements:
 Bachelor&rsquo;s degree. Relevant years of experience in lieu of a degree may be considered, plus 8+ years of related industry experience OR Master's plus 6 years. 
Notes:
This is a full-time in-office position at the posted locations.
Must have legal authorization to work within the US.
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $88,300 - $141,300
As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.</div>

VCF Support Account Manager (VCF SAM)

Nozomi Networks

<div><div>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.</div>
As we expand our product portfolio and global presence, our Sales department is hiring an Account Manager. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.

As the Account Manager, you will be entrusted with building and owning strong relationships with partners, prospects and customers in the region whilst evangelizing our value proposition with various stakeholders. Ultimately, you will be responsible for building high growth and repeatable business in your territory.

This is an amazing opportunity for an up and coming sales professional who has a history of taking complete command of their territory and their responsibilities and whom want to make an impact on building the next great company. Leveraging partners to drive growth, you will also work with a Regional Sales Director, Systems Engineering, Customer Success, Product Management, Professional Services, Support, and Finance teams to open and close your deals.

We are looking for someone with solid proven experience in Cybersecurity Sales, who has high energy. Someone who is comfortable multitasking from prospecting through the Customer Lifecycle and generates a high volume of transactions on a monthly/quarterly basis. If this sounds like you, read on.

In this role, you will:
<ul>
<li>Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust</li>
<li>Focus on new logo and new business development leveraging your network and qualifying leads for companies across multiple vertical markets in the territory to which you are assigned.</li>
<li>Deliver successfully on quota targets.</li>
<li>Build a strong pipeline of opportunities in your region from both new logo and expansion within the existing customer base.</li>
<li>Provide accurate forecasting of quarterly bookings and business plan.</li>
<li>Develop relationships with key stakeholders, evangelize value proposition and win renewable business.</li>
<li>Offer a white-glove experience to customers. Be a trusted advisor for prospects and customers about the problem areas we solve. Develop expert-level knowledge of our value proposition.</li>
<li>Meticulously orchestrate all customer activities and engagements, involving the Channel, Systems Engineering, Product Management, Customer Support, and Finance.</li>
<li>Promptly share all customer information with internal teams using our CRM tools (SalesForce)</li>
<li>Collaborate with Marketing for events.</li>
<li>Secure key reference accounts in relevant verticals.</li>
</ul>
To be successful in this opportunity, you will have:
<ul>
<li>2+ years of proven experience within a vendor environment</li>
<li>Hunter-mindset, with the ability to self-prospect and a go-getter personality</li>
<li>Proven record of consistent, quarterly over-achievement</li>
<li>Experience in selling Network Security products, and comfortable working in early-stage growth companies</li>
<li>Understanding of selling SaaS in a subscription model with ACV targets</li>
<li>Direct Sales experience, ideally selling to industrial automation, industrial controls, and/or industrial security customers</li>
<li>Knowledge of information security principles and networking technologies</li>
<li>A background in OT/IoT with an industrial focus (Oil &amp; Gas, Utility, Manufacturing, etc.) is a plus</li>
<li>Ability to navigate a customer, contacts and their decision-making processes</li>
<li>Experience establishing and fostering strong Channel Partner relationships.</li>
<li>High integrity and adept at the consultative approach of winning customer trust and selling value.</li>
<li>Sales savvy with good communication, presentation, problem solving and persuasion skills</li>
<li>Fluent in written and spoken English and Arabic</li>
<li>A valid passport is required for travel</li>
</ul>
Core Competencies
<ul>
<li>Active Listening &amp; Communication</li>
<li>Consultative Selling &amp; Needs Discovery</li>
<li>Drive for Results</li>
<li>Emotional Intelligence &amp; Empathy</li>
<li>Objection Handling, Influencing &amp; Negotiation</li>
<li>Planning &amp; Organizing</li>
<li>Prospecting &amp; Lead Generation</li>
<li>Sales Process &amp; Pipeline Management</li>
<li>Teamwork, Collaboration &amp; Cultural Alignment</li>
</ul>
#LI-Remote

#LI-AF1<div>
Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
<ul>
<li>Health &amp; Wellness</li>
<li>Financial</li>
<li>Work-Life Balance</li>
<li>Unparalleled Flexible Time-Off</li>
</ul>
Need to know information

Successful candidates will be subjected to background verification checks.

Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.

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Account Manager, UAE

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