account support manager

CBCS

<div>We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers' compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.

Key Responsibilities
<ul>
<li>Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal</li>
<li>Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes</li>
<li>Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements</li>
<li>Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes</li>
<li>Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies</li>
<li>Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting</li>
<li>Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance</li>
<li>Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>3&ndash;7+ years of experience within a TPA, insurance carrier, or claims organization</li>
<li>Strong background in auto liability, general liability, and/or workers' compensation claims</li>
<li>Proven experience in a client-facing, consultative, or account management role</li>
<li>Bachelor's degree preferred</li>
<li>Industry designations such as AIC, CPCU, or similar are a plus</li>
</ul>
Skills &amp; Expertise
<ul>
<li>Deep understanding of claims lifecycle, coverage, and TPA service delivery models</li>
<li>Strong analytical skills with the ability to interpret and present claims data</li>
<li>Excellent communication and presentation skills with client-facing confidence</li>
<li>Highly organized with the ability to manage multiple accounts and priorities</li>
<li>Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools</li>
</ul>
About Cottingham &amp; Butler Claims Services (CBCS)

At CBCS, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of &quot;better every day&quot; constantly pushing ourselves to be better than yesterday &ndash; that's who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.</div>

Claims Account Manager

Citpeck

citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #English account to an international company having branches in most of the European countries, work location from Nasr City , CairoNet salary #35000EGP+ other benefitsJob_Description:Cold call into prospects generated by a variety of outside sourcesWork with your dedicated inside sales consultant to identify ongoing strategic targets.Arrange appointments for our sales teamReport resultsRequirements:c1/c2 English or Egyptians with level (C1/C2) is Must.Graduates and Undergraduates with no attendance only are welcome to apply.#Benefits:<ul><li>Attractive fixed salary of 35k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(7K net)</li><li>Transportation Allowance (3K Net)</li><li>Night Allowance in case of night shift</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City</li><li>Transportation allowance is Provided.</li></ul>Job Type: Full-timeWork Location: In person

English Accont(35000EGP+ other benefits)

Yaz marketing

Company Description YAZ Media is a strategic digital media agency trusted by some of the world&rsquo;s biggest brands and leading government entities. We operate through four powerhouse departments&mdash;Marketing, Production, Technology, and PR delivering end-to-end digital capabilities at global standards. We craft corporate communications, social-first content, commercial production, and digital experiences that people actually engage with, creating meaningful connections between brands and audiences. With over 10 years of experience, we have partnered with 200+ businesses, including SMEs, Fortune 500 companies, and high-level government entities across the Middle East and beyond. Our aim is simple: to be the region&rsquo;s most reliable digital and social agency, known for innovative, strategic, and truly impactful work.Role OverviewThe Senior Account Executive works closely alongside the Senior Account Manager to ensure smooth day-to-day management of client accounts. This is a hands-on, execution-focused role: you will coordinate deliverables across internal teams, manage timelines and follow-ups, prepare client-facing materials, and serve as a reliable point of contact for client communications. While the Senior Account Manager leads on strategy and account ownership, the Senior Account Executive ensures everything runs on time, on brief, and on budgetKey Responsibilities Day-to-Day Client Coordination<ul><li>Act as the daily point of contact for assigned client accounts, handling routine communications, requests, and follow-ups on behalf of the Senior Account Manager.</li><li>Attend client meetings, document meeting minutes and action items, and ensure all follow-ups are tracked and completed on time.</li><li>Relay client feedback to internal teams clearly and promptly, ensuring alignment between client expectations and deliverables.</li><li>Escalate issues, risks, or scope changes to the Senior Account Manager proactively and with proposed solutions.</li></ul>Internal Coordination &amp; Project Follow-Through<ul><li>Coordinate with Creative, Studio, PR, and Technology teams to ensure deliverables are produced on schedule and to brief.</li><li>Track project timelines, task assignments, and deadlines in ClickUp, keeping all project boards up to date.</li><li>Prepare and organize internal kick-off documents, creative briefs, and task breakdowns for new projects or campaigns.</li><li>Follow up with internal teams on pending tasks and flag any delays or bottlenecks to the Senior Account Manager.</li></ul>Client-Facing Materials &amp; Reporting<ul><li>Prepare presentations, proposals, and pitch decks to support the Senior Account Manager in client meetings and business reviews.</li><li>Compile and format monthly and quarterly performance reports, pulling data from relevant platforms and organizing insights for client review.</li><li>Maintain organized client files, including briefs, brand guidelines, and approval records.</li></ul>Quality Assurance &amp; Deliverable Review<ul><li>Review all client-facing deliverables (social media content, designs, copy, reports) before they are sent to the Senior Account Manager for final approval.</li><li>Ensure all outputs adhere to client brand guidelines, agreed-upon strategy, and YAZ Media quality standards.</li><li>Maintain a deliverable tracker to ensure nothing falls through the cracks across multiple accounts.</li></ul>Administrative &amp; Operational Support<ul><li>Manage client meeting schedules, agendas, and logistics for the Senior Account Manager.</li><li>Support onboarding</li></ul>Must-Have<ul><li>1&ndash;3 years of experience in account coordination, account executive, or client services role within a digital marketing, media, or advertising agency.</li></ul>Nice-to-Have<ul><li>Previous experience working with government or semi-government clients in the UAE.</li></ul>Skills &amp; Strengths<ul><li>Exceptional Communication: Fluent in English (Arabic is a significant advantage).</li><li>Organizational Mastery: Highly disciplined with time management and task prioritization.</li><li>Solution-Oriented: A proactive problem-solver who brings solutions, not just issues, to the table.</li><li>Commercial Acumen: Comfortable discussing budgets, timelines, and resource requirements.</li><li>Relationship Builder: Naturally empathetic and skilled at navigating diverse personalities.</li><li>Familiarity with tender/RFQ processes for Dubai government entities.</li><li>Experience in the UAE media and marketing landscape.</li><li>Working knowledge of analytics and reporting tools (Google Analytics, Meta Business Suite, etc.).</li><li>Experience supporting proposal writing and pitch preparation.</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</li><li>Strong organizational and follow-through skills with the ability to manage multiple accounts and deadlines simultaneously.</li><li>Excellent written and verbal communication skills in English, and Arabic fluency is a strong advantage.</li><li>Hands-on experience with project management tools (preferably ClickUp)</li><li>Solid understanding of digital marketing services including social media, content production, and PR.</li><li>High attention to detail, especially in reviewing client-facing deliverables and documentation.</li></ul>What we offer at YAZ<ul><li>Amazing work culture of inclusivity and diversity.</li><li>Opportunity to work with top-tier clients and government entities.</li><li>Fair compensation based on experience level.</li><li>Collaborative and creative work environment.</li><li>Career growth and professional development opportunities.</li></ul>How to ApplyPlease send your resume, portfolio links, and work samples showcasing why you're a perfect fit for this role. Apply now at hr@yazmedia.com and Abdelrahman.g@yazmedia.com or through LinkedIn directlyhttps://forms.clickup.com/9002222662/f/8c96126-122578/D2J8VPY20PI28L8M34?Position=SeniorAccountsExecutive&amp;Job%20Location=UAEPay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Senior Account Executive

SysCom Inc

Job Title: Account Manager Company: SysCom Inc. Location: New York, NY, United States Employment Type: Full-time Salary: $20.00 - $45.00 USD per hour Job Overview SysCom, Inc. is a dynamic, privately-owned small business that provides exceptional contracting and support services to the Federal Government, Department of Defense, and commercial clients. Established in 2011, our company specialises in delivering high-quality technical and professional support, including engineering, information technology, and logistics services. We are seeking a dedicated and proactive Account Manager to join our team in New York. The ideal candidate will be responsible for building and maintaining strong, long-lasting relationships with our portfolio of clients. You will serve as the primary point of contact, ensuring client satisfaction and the successful delivery of our innovative solutions in line with their needs and objectives. Responsibilities  <ul><li>Serve as the lead point of contact for all client account management matters.</li><li>Build and maintain strong, long-lasting client relationships, developing a trusted advisor partnership.</li><li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.</li><li>Develop a deep understanding of client needs and objectives to ensure the timely and successful delivery of our solutions.</li><li>Identify and grow opportunities within your assigned territory and collaborate with internal teams to achieve growth targets.</li><li>Manage contracts and agreements to maximise value for both the client and the company.</li><li>Forecast and track key account metrics, preparing regular reports on account status.</li><li>Liaise with cross-functional internal teams, including our engineering and IT departments, to improve the entire customer experience.</li></ul>Qualifications  <ul><li>Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.</li><li>Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation.</li><li>Solid experience with CRM software and MS Office.</li><li>Experience in delivering client-focused solutions based on customer needs.</li><li>Excellent listening, negotiation, and presentation abilities.</li><li>Strong verbal and written communication skills.</li><li>A degree in Business Administration, Sales, or a relevant field is preferred.</li><li>Experience within the federal, defence, or technology sectors would be a distinct advantage.</li></ul> Benefits SysCom is committed to fostering a supportive and rewarding work environment for our employees. We believe in investing in our team and offer:  <ul><li>A competitive salary package.</li><li>Opportunities for professional development and career progression.</li><li>A collaborative and positive company culture.</li><li>The opportunity to work on meaningful projects with high-profile government and commercial clients.</li></ul>

Account Manager

Universal Plant Services, Inc.

<div><div><div><div>By
</div>Posted June 15, 2026
<div>In
</div></div><div></div><div><div><ul><li>Full Time</li>
<li>Louisiana</li>
<div></div><li><div>
</div></li><li>Closes: July 31, 2026</li></ul>
<div><div><div>You can apply to this job and others using your online resume.
</div></div></div><div><div>Universal Plant Services LLC
Account Manager
</div></div><div>We&rsquo;re Hiring! Account Manager&ndash; Gulf south Region (LA, MS, AL area)
Universal Plant Services is seeking a motivated and customer-focused Account Manager to support and grow existing customer relationships within the industrial and energy sectors. This role is responsible for maintaining strong partnerships with customers, identifying opportunities for additional services, and ensuring successful execution of ongoing projects and maintenance support.

The ideal candidate will live in the LA, MS, AL area and possess strong relationship-building skills, operational awareness, and experience working within refinery, petrochemical, power, midstream, or industrial service environments. This individual will act as a key point of contact between customers and internal operations teams to ensure customer satisfaction, service quality, and long-term account growth.

Essential Job Requirements

Customer Relationship Management
<ul>
<li>Serve as the primary point of contact for assigned customer accounts.</li>
<li>Build and maintain strong relationships with operations, maintenance, reliability, engineering, and procurement personnel.</li>
<li>Conduct regular customer visits to strengthen partnerships and identify service opportunities.</li>
<li>Maintain high levels of customer satisfaction through consistent communication and follow-through.</li>
</ul>
Account Growth &amp; Support
<ul>
<li>Identify opportunities to expand UPS services within existing accounts.</li>
<li>Support outage planning, turnaround activities, maintenance programs, and ongoing service needs.</li>
<li>Collaborate with operations and technical teams to develop customer-focused solutions.</li>
<li>Assist with proposal development, pricing discussions, and service coordination.</li>
</ul>
Operational Coordination
<ul>
<li>Coordinate with internal operations teams to ensure successful project execution and customer support.</li>
<li>Communicate customer expectations, timelines, and project updates effectively.</li>
<li>Assist in resolving customer concerns, service issues, and operational challenges in a timely manner.</li>
</ul>
Reporting &amp; CRM Management
<ul>
<li>Maintain accurate customer activity, pipeline updates, and opportunity tracking within Salesforce or CRM platforms.</li>
<li>Provide account updates, forecasts, and customer feedback to leadership.</li>
<li>Track customer activity, service performance, and account growth opportunities.</li>
</ul>
Market &amp; Customer Intelligence
<ul>
<li>Monitor customer activity, industry trends, and competitor activity within assigned territory.</li>
<li>Identify opportunities tied to maintenance cycles, outages, reliability initiatives, and capital projects.</li>
<li>Support customer retention and long-term strategic account planning.</li>
</ul>
Preferred Qualifications &amp; Experience
<ul>
<li>3&ndash;7+ years of account management, sales, or customer relationship experience within industrial or energy industries.</li>
<li>Experience supporting refinery, petrochemical, midstream, power generation, or industrial maintenance environments preferred.</li>
<li>Strong understanding of industrial services, maintenance operations, and customer support processes.</li>
<li>Experience using CRM systems such as Salesforce.</li>
<li>Strong communication, organizational, and problem-solving skills.</li>
</ul>
Key Competencies
<ul>
<li>Relationship-focused mindset</li>
<li>Strong communication and customer service skills</li>
<li>Ability to manage multiple customer accounts and priorities</li>
<li>Team-oriented and collaborative</li>
<li>Strong follow-through and accountability</li>
<li>Commercial awareness and strategic thinking</li>
<li>Ability to work independently within a territory-based environment</li>
</ul>
Pay: $130K-140K DOE

Benefits offered:
<ul>
<li>Medical/Dental/Vision</li>
<li>Health Savings Account</li>
<li>Short-term disability</li>
<li>100% employer paid Long-term Disability</li>
<li>100% employer paid life insurance</li>
<li>401K match</li>
<li>Paid time off</li>
<li>Employee Assistance Program</li>
</ul>
EEO Statement:

Universal Plant Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
</div><div><div><div>You can apply to this job and others using your online resume.
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Account Manager-Gulf South Region

Time Express Parcels

Key Account Manager (KAM) &ndash; Logistics &amp; Supply ChainLocation: Dubai, UAE Company: Time Express Parcels Job Type: Full-TimeAbout Time Express ParcelsTime Express Parcels is a leading logistics and express delivery company providing reliable domestic and international courier, freight, and supply chain solutions. We are seeking a dynamic and customer-focused Key Account Manager (KAM) to manage strategic client relationships, drive revenue growth, and ensure operational excellence across our logistics network.Job SummaryAs a Key Account Manager, you will serve as the primary point of contact for our most valuable corporate clients. You will be responsible for managing end-to-end customer relationships, ensuring exceptional service delivery, resolving operational issues, and identifying opportunities to grow existing accounts.The ideal candidate combines strong commercial acumen with a deep understanding of logistics operations, enabling them to drive customer satisfaction, account retention, and business growth.Key ResponsibilitiesStrategic Account Management &amp; Business Growth<ul><li>Manage and develop relationships with key corporate accounts.</li><li>Drive customer retention and maintain long-term partnerships.</li><li>Identify opportunities for account expansion and cross-selling of logistics services.</li><li>Conduct regular business reviews and present performance reports to clients.</li><li>Negotiate service agreements, pricing structures, and contract renewals.</li><li>Develop account strategies to maximize revenue and profitability.</li></ul>Customer Service &amp; Issue Resolution<ul><li>Act as the primary escalation point for customer concerns and operational issues.</li><li>Resolve shipment delays, service failures, and customer complaints promptly.</li><li>Manage claims related to lost, damaged, or delayed shipments.</li><li>Conduct root cause analysis and implement corrective actions.</li><li>Maintain strong communication with clients during service disruptions.</li></ul>Operational Coordination &amp; Performance Management<ul><li>Collaborate with operations, dispatch, warehouse, and transportation teams to ensure service excellence.</li><li>Monitor delivery performance and ensure compliance with client-specific SLAs and KPIs.</li><li>Coordinate with fleet and driver teams to resolve delivery challenges.</li><li>Support route optimization and operational efficiency initiatives.</li><li>Conduct operational reviews and audits for high-priority accounts.</li></ul>Reporting &amp; Performance Analysis<ul><li>Track account performance metrics, revenue trends, and customer satisfaction levels.</li><li>Prepare weekly and monthly account performance reports.</li><li>Utilize CRM and logistics systems to maintain accurate customer records and activity logs.</li><li>Analyze data to identify opportunities for service improvement and business growth.</li></ul>RequirementsExperience<ul><li>3&ndash;5+ years of experience in Key Account Management, Business Development, Customer Success, or Logistics Operations.</li><li>Prior experience in Logistics, Express Courier, Freight Forwarding, Supply Chain, Sea Freight, or Air Freight is highly preferred.</li></ul>Skills &amp; Competencies<ul><li>Proven track record of managing key accounts and growing customer portfolios.</li><li>Strong negotiation, relationship management, and stakeholder engagement skills.</li><li>Solid understanding of logistics operations, transportation, last-mile delivery, and supply chain processes.</li><li>Experience handling customer escalations and operational problem-solving.</li><li>Proficiency in CRM systems (Salesforce or similar), Logistics Management Systems (LMS), and Microsoft Excel.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong analytical and decision-making abilities.</li><li>Ability to work in a fast-paced, customer-focused environment.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Career growth opportunities within a rapidly expanding logistics organization.</li><li>Exposure to major corporate accounts and strategic projects.</li><li>Collaborative and performance-driven work environment.</li><li>Professional development and training opportunities.</li></ul>Work Location: In person

Key Account Manager (KAM) – Logistics & Supply Chain

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

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