account support manager

Paysky

<div>
 
 
 Account Program Manager
 
 
 
 
 
 
 
 About PaySky:
 
 
 
 PaySky is a next-generation Payment Solutions Provider (PSP), offering a comprehensive range of payment solutions to financial institutions, merchants, enterprises, and consumers worldwide. With a vision of democratizing e-payments, PaySky is committed to making payment solutions accessible to everyone, everywhere, ensuring seamless digital transaction experiences.
 
 
 
 
 
 
 Role Overview:
 
 
 
 The
 
 Account Program Manager
 
 will handle one key account end-to-end. The role focuses on making sure delivery commitments are met, issues are solved quickly, and the client stays satisfied. This person will be the main point of contact for delivery matters and will coordinate with different internal teams to keep things on track.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Own the delivery plan for the assigned account.
 </li>
 <li>
 Track progress of all projects and highlight risks early.
 </li>
 <li>
 Follow up with internal teams to resolve blockers.
 </li>
 <li>
 Be the escalation point for the client on delivery and support issues.
 </li>
 <li>
 Keep delivery trackers and reports updated.
 </li>
 <li>
 Run regular check-ins with client stakeholders to make sure they are satisfied.
 </li>
 <li>
 Log and track risks and issues, escalating where needed.
 </li>
 <li>
 Collect client feedback and share it internally in a structured way.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 
 
 Delivery (50%)
 
 
 <ul>
 <li>
 &ge; 90% of account projects delivered on time.
 </li>
 <li>
 No unresolved escalations beyond SLA.
 </li>
 <li>
 Delivery reports updated every sprint/cycle.
 </li>
 </ul>
 
 
 Customer Satisfaction (25%)
 
 
 <ul>
 <li>
 &ge; 90% client satisfaction (CSAT).
 </li>
 <li>
 &ge; 95% SLA adherence.
 </li>
 <li>
 Positive feedback from regular check-ins.
 </li>
 </ul>
 
 
 Escalations &amp; Risks (15%)
 
 
 <ul>
 <li>
 All risks/issues logged and escalated within agreed timelines.
 </li>
 <li>
 &ge; 90% of blockers resolved within SLA.
 </li>
 </ul>
 
 
 Feedback &amp; Internal Alignment (10%)
 
 
 <ul>
 <li>
 &ge; 90% satisfaction from internal delivery/product teams on requirements clarity.
 </li>
 <li>
 Client feedback must be documented and shared with the internal teams within one week of receiving it, for at least 80% of cases.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 ✔ Competitive salary
 
 
 ✔ Social &amp; Medical insurance
 
 
 ✔ Flexible working environment
 
 
 ✔ Performance-based bonus
 
 
 ✔ Learning, Development &amp; Career growth opportunities
 
 
 
 
 
 Apply directly via
 
 Easy Apply
 
 on LinkedIn or send your CV to
 
 yasmine.mahmoud@paysky.io
 
 
</div>

Account Program Manager

Bayut.com

As the Account Growth Manager, you will play a pivotal role in driving revenue growth, optimising credit utilisation, enhancing retention rates, and supporting strategic account planning. You will require exceptional analytical skills to evaluate account performance, identify growth opportunities, and ensure effective coordination with Account Managers. You will work closely with Account Managers to develop data-driven strategies that maximise client value and improve overall account health, with a strong focus on revenue growth, retention, and credit utilisation.

In this role, you will:

<ul>
 <li>Account Analysis and Strategy Development: Analyse account performance metrics, including revenue trends, credit utilisation, retention rates, and product usage; Develop and implement strategic account plans based on data insights to drive growth and maximise the potential of each account; Provide actionable insights to Account Managers to help them achieve revenue targets, optimise client engagement, and improve retention</li>
 <li>Collaboration with Account Managers: Work closely with Account Managers to align on growth strategies and revenue objectives for their respective client portfolios; Assist Account Managers in developing tailored strategies to improve client retention, increase credit utilisation, and boost overall account performance; Support Account Managers in client meetings by providing analytical insights and suggestions for optimising growth opportunities</li>
 <li>Revenue Growth and Credit Utilization: Identify opportunities for upselling, cross-selling, and expanding service offerings based on credit utilisation and client needs; Monitor and drive credit utilisation, ensuring clients are maximising their investment in the platform and receiving value from their services; Coordinate with Account Managers to improve underperforming accounts, focusing on increasing product adoption and revenue generation</li>
 <li>Account Planning and Retention Management: Develop comprehensive account plans that include revenue targets, client needs assessments, credit usage tracking, and retention strategies; Work with Account Managers to identify accounts at risk of churn and proactively implement strategies to retain these clients; Ensure retention goals are met by analysing client satisfaction and addressing any issues that may impact client loyalty</li>
 <li>Performance Monitoring and Reporting: Regularly monitor key account metrics, including credit utilisation, product usage, renewal rates, and overall revenue contribution; Prepare detailed reports and dashboards to track account health and performance, highlighting areas for improvement and growth; Communicate findings to Account Managers and senior leadership, providing recommendations on how to achieve growth and retention objectives</li>
 <li>Client Engagement and Support: Work closely with Account Managers to engage clients in discussions around maximising the value of their services; Provide clients with insights on how they can improve credit utilisation and better leverage the platform to meet their business goals; Support client renewals by ensuring the Account Managers are equipped with relevant data and strategies to negotiate effectively</li>
 <li>Continuous Improvement and Feedback Loop: Collaborate with internal teams, including product, sales, and customer success, to ensure alignment on account strategies and client needs; Provide feedback to internal stakeholders based on client and account performance data, helping to improve products and services; Continuously refine and optimise account management strategies to drive better results across revenue, retention, and credit utilisation</li>
</ul>

Account Growth Manager

Emerson

<div>
 
 Job Description
 
 
 
 The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
 
 
 <ul>
 <li>
 Participates with senior management/executives to contribute to business planning and objectives setting for function
 </li>
 <li>
 Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
 </li>
 <li>
 Assigns, manages and facilitates others to fully complete tasks and goals on time
 </li>
 <li>
 Leader who provides strategic direction, motivation and coaching in connecting the team to NI&rsquo;s core strategic vision.
 </li>
 <li>
 Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
 </li>
 <li>
 Customer first alignment in support of business goals achievement.
 </li>
 <li>
 Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
 </li>
 <li>
 Demonstrate a proactive, visionary, open growth mindset.
 </li>
 <li>
 Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
 </li>
 <li>
 Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
 </li>
 <li>
 Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
 </li>
 <li>
 Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
 </li>
 <li>
 Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
 </li>
 <li>
 Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
 </li>
 <li>
 Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
 </li>
 <li>
 Coaches and mentors less experienced staff
 </li>
 <li>
 Maintains a team focus on project and business goals that align with functional strategy
 
 
 </li>
 </ul>
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a technical, business or communications field preferred.
 </li>
 <li>
 Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
 </li>
 <li>
 Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
 </li>
 <li>
 Ability to drive and maintain team focus during periods of organizational change and evolution.
 </li>
 <li>
 Ability to build a team to deliver high value back to the organization
 
 
 </li>
 </ul>
 Preferred Qualifications That Set You Apart:
 
 
 Excellent interpersonal and situational leadership skills to coach and develop team.
 
 
 Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
 
 
 Organizational agility &ndash; the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
 
 
 SFDC Opportunity Management Process
 
 
 
 Our Culture &amp; Commitment to You:
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
</div>

Account Operations Manager

Crypto.com

<div>
 
 
 We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement.&nbsp;This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Client Relationship Management:
 
 
 
 
 - Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
 
 
 
 
 - Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
 
 
 
 
 - Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.
 
 
 
 
 
 
 
 Performance &amp; Revenue Growth:
 
 
 
 
 - Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
 
 
 
 
 - Monitor client usage and AUM to uncover growth opportunities and retention risks.
 
 
 
 
 - Drive product adoption and trading frequency by surfacing relevant features and tools.
 
 
 
 
 
 
 
 Client Strategy &amp; Collaboration:
 
 
 
 
 - Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
 
 
 
 
 - Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
 
 
 
 
 - Help grow the business through referrals, network expansion, and deep relationship-building.
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 <ul>
 <li>
 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success&mdash;ideally in crypto, fintech, trading, or financial services
 </li>
 <li>
 Proven ability to manage high-value/HNW clients with exceptional service standards
 </li>
 <li>
 Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly)
 </li>
 <li>
 Fluent in one or more languages relevant to your regional market i.e.. Arabic; strong cultural awareness and appreciation required
 </li>
 <li>
 Highly organized, data-driven, and performance-oriented
 </li>
 <li>
 Confident communicator and trusted advisor with strong interpersonal skills
 </li>
 <li>
 Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment
 
 
 </li>
 </ul>
 
 
 
 
 
 
 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
 
 
</div>

VIP Account Manager

TriVA Global

<div>
 
 Job Title:
 
 Amazon Account Manager
 
 
 
 Office Location:
 
 Gojra, Pakistan
 
 
 
 Note: We provide furnished accommodation and three meals a day.
 
 
 
 
 Office Timings:
 
 9 AM - 6 PM
 
 
 
 About Us
 
 
 
 At TriVA Global, we are a dynamic force in the IT and digital solutions industry, specializing in e-commerce growth, web development, AI-driven services, and digital marketing. Our mission is to empower businesses with dedicated, results-driven support through expert service pods tailored to enhance efficiency, visibility, and profitability.
 
 
 Our expertise spans Google Ads management, Amazon and marketplace growth, Shopify management, social media marketing, lead generation, video editing, graphic design, prompt engineering, and personal branding. We help businesses scale and thrive in the digital landscape by providing cutting-edge solutions through our web development and marketing teams.
 
 
 TriVA Global is driven by innovation, excellence, and a commitment to empowering brands and entrepreneurs with customized strategies that drive engagement, enhance brand presence, and maximize conversions. Whether you're an e-commerce entrepreneur, a content creator, or a business looking to leverage AI and digital solutions, we have the expertise to propel your growth.
 
 
 Let&rsquo;s build the future together!
 
 
 
 About The Role
 
 
 
 We are looking for an Amazon Account Manager to join our team at TriVA Global. As an Amazon Account Manager, you will be responsible for managing, optimizing, and growing Amazon seller accounts to maximize sales, improve brand visibility, and ensure a seamless customer experience.
 
 
 You will collaborate closely with the product, marketing, and analytics teams to develop and implement strategies that enhance product listings, manage inventory, analyze performance data, and drive revenue growth across Amazon marketplaces.
 
 
 The ideal candidate is highly organized, analytical, and knowledgeable about Amazon seller tools, advertising, and marketplace best practices. If you are passionate about e-commerce, brand management, and data-driven growth, this role is for you!
 
 
 
 Key Responsibilities
 
 
 
 
 Amazon Account Management:
 
 
 
 <ul>
 <li>
 Oversee day-to-day management of Amazon seller accounts, including product listings, pricing, promotions, and inventory management.
 </li>
 <li>
 Optimize product detail pages with SEO-friendly content, images, and A+ content to increase discoverability and conversion rates.
 </li>
 <li>
 Monitor account health metrics and ensure compliance with Amazon policies and guidelines.
 
 
 
 </li>
 </ul>
 
 Advertising &amp; Marketing:
 
 
 
 <ul>
 <li>
 Plan, execute, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) to boost product visibility and sales.
 </li>
 <li>
 Collaborate with marketing teams to coordinate promotions, deals, and seasonal campaigns.
 </li>
 <li>
 Analyze advertising performance and recommend strategies to maximize ROI.
 
 
 
 </li>
 </ul>
 
 Sales &amp; Performance Analysis:
 
 
 
 <ul>
 <li>
 Track sales trends, customer reviews, and competitor activity to identify growth opportunities and areas for improvement.
 </li>
 <li>
 Prepare regular performance reports and present actionable insights to internal teams and clients.
 </li>
 <li>
 Manage inventory forecasting and replenishment in coordination with supply chain teams.
 
 
 
 </li>
 </ul>
 
 Customer Experience &amp; Feedback:
 
 
 
 <ul>
 <li>
 Manage customer feedback, resolve issues promptly, and ensure high levels of customer satisfaction.
 </li>
 <li>
 Monitor and respond to product reviews and questions to maintain brand reputation.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Continuous Improvement:
 
 
 
 <ul>
 <li>
 Work closely with product development, marketing, and logistics teams to align strategies and ensure smooth operations.
 </li>
 <li>
 Stay updated on Amazon marketplace trends, algorithm changes, and new tools/features.
 </li>
 <li>
 Experiment with new approaches to increase sales and improve operational efficiency.
 
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Proven experience managing Amazon seller accounts or marketplace management.
 </li>
 <li>
 Strong knowledge of Amazon Seller Central, Vendor Central, and Amazon advertising platforms.
 </li>
 <li>
 Experience with SEO optimization for product listings and marketplace compliance.
 </li>
 <li>
 Ability to analyze sales and advertising data to drive informed decisions.
 </li>
 <li>
 Excellent organizational and multitasking skills.
 </li>
 <li>
 Strong communication skills for coordination with cross-functional teams and clients.
 </li>
 <li>
 Familiarity with inventory management and supply chain processes.
 </li>
 <li>
 Proficiency in Excel, reporting tools, and e-commerce analytics software.
 </li>
 <li>
 Knowledge of e-commerce trends and customer behavior on Amazon.
 
 
 
 </li>
 </ul>
 
 Additional Considerations
 
 
 
 <ul>
 <li>
 Certification in Amazon advertising or e-commerce management is a plus.
 </li>
 <li>
 Experience working in a digital marketing agency or e-commerce consulting environment is a bonus.
 </li>
 <li>
 Familiarity with other marketplaces like eBay, Walmart, or Shopify is advantageous.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary &ndash; Fair pay for your skills and experience.
 </li>
 <li>
 Furnished Accommodation &ndash; For outstation employees.
 </li>
 <li>
 Three Healthy Meals &ndash; Stay energized every day.
 </li>
 <li>
 Learning &amp; Growth &ndash; Training, mentorship, and career development.
 </li>
 <li>
 Maternity &amp; Paternity Leave &ndash; Support for new parents.
 </li>
 <li>
 Sick &amp; Casual Leave &ndash; Take time off when needed.
 </li>
 <li>
 Marriage Leave &ndash; Celebrate your big day stress-free.
 </li>
 <li>
 Fun Activities &amp; Games &ndash; A lively and engaging work culture.
 </li>
 <li>
 And much more!
 
 
 
 </li>
 </ul>
 
 Why Join TriVA Global?
 
 
 
 <ul>
 <li>
 Global Exposure &ndash; Work with international clients and expand your network.
 </li>
 <li>
 Career Growth &ndash; Learn, grow, and gain hands-on experience.
 </li>
 <li>
 Supportive Culture &ndash; Teamwork and open communication matter here.
 </li>
 <li>
 Exciting Projects &ndash; Work on e-commerce, web development, marketing, and more.
 
 
 
 </li>
 </ul>
 Join TriVA Global and be part of something amazing!
</div>

Amazon Account Manager

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 The Account Relationship Manager is responsible for managing the end-to-end client onboarding process, serving as the primary liaison between Singapore Gulf Bank (SGB) and its clients during account initiation and documentation stages. The incumbent ensures that all onboarding activities are executed efficiently, accurately, and in full compliance with the Bank&rsquo;s internal policies and regulatory standards, while maintaining a professional and client-focused relationship throughout the process.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Client Onboarding &amp; Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Act as the main point of contact for clients throughout the onboarding process, ensuring clear communication and timely completion of all requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and manage the exchange of onboarding documentation, ensuring completeness, accuracy, and compliance with SGB&rsquo;s KYC and due diligence procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct client initiation meetings or calls to outline onboarding steps, timelines, and required documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain continuous follow-up with clients and internal teams to ensure a seamless onboarding experience within the established SLAs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Uphold the Bank&rsquo;s commitment to service excellence by providing professional support and fostering long-term client relationships.
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Data Management
 
 
 
 
 
 <ul>
 <li>
 Upload, organize, and maintain all client documentation in designated Google Drive folders, ensuring proper record-keeping, confidentiality, and version control.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Verify that all documentation complies with internal governance and regulatory requirements prior to account activation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support periodic reviews and audits of onboarding files to ensure data integrity and compliance.
 </li>
 </ul>
 
 
 
 
 
 Internal Workflow &amp; Coordination
 
 
 
 
 
 <ul>
 <li>
 Ensure that onboarding tasks are completed in accordance with the Bank&rsquo;s internal workflows, escalation procedures, and service timelines.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Liaise with cross-functional teams including Compliance, Operations, and Business Development to expedite client onboarding without compromising accuracy or control.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an updated onboarding tracker reflecting client status, pending actions, and completion progress in alignment with SLA requirements.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Prepare weekly and monthly onboarding reports summarizing client progress, key challenges, and performance metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify areas for process enhancement to improve operational efficiency and client satisfaction.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support management initiatives aimed at strengthening SGB&rsquo;s client onboarding framework and service standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related discipline.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience in client onboarding, relationship management, or account servicing within a banking or financial institution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong knowledge of banking operations, KYC/AML procedures, and client documentation standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills, with the ability to interact effectively across departments and with external clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High proficiency in English (written and verbal) and competent in using Google Workspace and workflow management tools.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage multiple onboarding cases with attention to accuracy, timeliness, and confidentiality.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prior experience in digital banking, fintech, or international client servicing will be considered an advantage.
 </li>
 </ul>
</div>

Account Services Manager (Onboarding)

BTS Group

<div>
 
 
 Join BTS Group as an Account Manager, Public &amp; Defence!
 
 
 
 BTS Group is a leading Turkish technology manufacturer and a pioneer in cutting-edge R&amp;D innovations. Since our strategic transformation in 2018, we have been committed to developing next-generation IT solutions that redefine the industry. Our work spans key areas such as system virtualization, network automation, and cloud computing&mdash;reflected in platforms like BTS Sybelle, BTS Olympos Automation, and BTS Olympos Cloud. With a strong focus on research and development, we collaborate with leading universities and research institutions, driving innovation while fostering the next generation of IT professionals in T&uuml;rkiye and beyond.
 
 
 
 Role Overview
 
 
 
 As an Account Manager for Public &amp; Defence, you will be responsible for building strong client relationships within government and defence sectors, ensuring successful delivery of BTS Group&rsquo;s solutions, and driving long-term business growth.
 
 
 
 What will you do / Responsibilities
 
 
 <ul>
 <li>
 Manage and grow relationships with public sector and defence clients.
 </li>
 <li>
 Identify new business opportunities and develop tailored account strategies.
 </li>
 <li>
 Collaborate with technical and product teams to deliver high-value solutions.
 </li>
 <li>
 Ensure client satisfaction and long-term partnerships.
 </li>
 <li>
 Lead contract negotiations and oversee bid/tender processes.
 </li>
 <li>
 Monitor market developments, regulatory requirements, and competitor activities.
 </li>
 <li>
 Achieve and exceed sales and revenue targets.
 </li>
 </ul>
 
 
 What we expect / Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Political Science, Engineering, or related field.
 </li>
 <li>
 6+ years of account management or sales experience, preferably in government or defence sectors.
 </li>
 <li>
 Strong understanding of public procurement processes and regulations.
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Proven track record of managing high-value accounts.
 </li>
 <li>
 Ability to work with confidential and sensitive information.
 </li>
 <li>
 Strong network and relationship management skills with business partners and distributors in the Ankara region.
 </li>
 <li>
 Fluency in English and Turkish is required.
 </li>
 </ul>
 
 
 
 
 
 KVKK Bilgilendirme Metni
 
 
 
 Bu ilana yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vuruda payla&scedil;aca&gbreve;&inodot;n&inodot;z ki&scedil;isel veriler (&ouml;zge&ccedil;mi&scedil;, ileti&scedil;im bilgileri, e&gbreve;itim/deneyim bilgileri vb.) 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda; BTS Group b&uuml;nyesindeki i&scedil;e al&inodot;m s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi, a&ccedil;&inodot;k pozisyon de&gbreve;erlendirmeleri, aday havuzu olu&scedil;turulmas&inodot; ve ileride do&gbreve;abilecek uygun pozisyonlar&inodot;n de&gbreve;erlendirilmesi ama&ccedil;lar&inodot;yla i&scedil;lenecektir.
 
 
 Taraf&inodot;m&inodot;za iletti&gbreve;iniz &ouml;zge&ccedil;mi&scedil; ve ki&scedil;isel verileriniz ba&scedil;vurunuzun olumsuz sonu&ccedil;lanmas&inodot; durumunda 2 y&inodot;l s&uuml;re ile aday havuzunda saklanacakt&inodot;r. Bu s&uuml;re i&ccedil;erisinde verilerinizin silinmesini talep etme hakk&inodot;n&inodot;z bulunmaktad&inodot;r.
 
 
 KVKK kapsam&inodot;ndaki haklar&inodot;n&inodot;z ve talep s&uuml;re&ccedil;leri i&ccedil;in:
 
 https://www.btsgrp.com/kvkk
 
 
</div>

Account Manager, Public & Defence-Ankara

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