account support manager

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Shariq Enterprises Proprietor

Abou US: Shariq Enterprises is a results driven digital agency specializing in Amazon services and remodeling website design. We help contractors and service based businesses grow online with powerful e-commerce strategies and professionally crafted websites.Position Overview: We are looking for a skilled and detail oriented Amazon Account Manager to join our team. The ideal candidate will be responsible for managing multiple Amazon seller accounts, executing high impact growth strategies, and ensuring smooth day-to-day operations across all touchpoints on Amazon Seller Central.Key Responsibilities:<ul><li>Manage and optimize Amazon Seller Central accounts.</li><li>Oversee product listings, keyword research and optimization to enhance visibility and conversions.</li><li>Conduct product research and competitor analysis</li><li>Handle inventory forecasting, FBA shipments and performance tracking.</li><li>Monitor account health, resolve policy violations, and maintain top seller ratings.</li><li>Perform in depth market and competitor analysis to guide strategic decisions.</li></ul>Requirement:<ul><li>6+ Months of hands on experience managing Amazon Seller Central accounts.</li><li>Excellent communication, project management and analytical skills.</li><li>Ability to manage multiple accounts/projects simultaneously.</li></ul>Details:<ul><li>Basic Salary + Allowance.</li><li>Career growth opportunities within a growing e-commerce team.</li><li>Location: DHA Phase 5</li><li>Office Timings: 3:00 PM TO 12:00AM</li><li>Females are encouraged to apply.</li></ul>Write &quot;Account Manager&quot; in your email subject line.Drop your resume at: careers@shariqenterprises.comJob Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthWork Location: In person

Amazon Account Manager

NexHive, LLP.

Job Title: Etsy Account Manager (A to Z) Key Responsibilities:1. Complete management of Etsy account (A to Z)2. Product research and listing optimization (SEO, titles, tags, descriptions)3. Order processing and customer service4. Shop setup, branding, and policy management5. Running Etsy ads and promotional campaigns6. Competitor analysis and growth strategy implementation7. Handling account health and resolving issuesRequirements:1. Proven experience managing Etsy stores2. Strong understanding of Etsy SEO and algorithm3. Good communication and problem-solving skills4. Ability to work independently and meet targetsLocation: Dha phase 7, Karachi Timing : 9pm to 6amPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

. Etsy Account Manager (A to Z)

Umbra Solace

Account Manager / Sales Support SpecialistUmbra Solace | Houston, TX 77038 | Full-Time 40-50 hours/weekAbout Us Umbra Solace is a fast-growing architectural aluminum systems company based in Houston. We build innovative structural solutions and work directly with customers to bring their projects to life. If you're detail-oriented, technically curious, and thrive in a hands-on environment, we want to hear from you.What You'll Do<ul><li>Build accurate parts lists and quotes based on customer project requirements</li><li>Work directly with customers and the sales team to scope projects and define solutions</li><li>Manage and update project records in our CRM</li><li>Interpret drawings and specifications to communicate clear product solutions</li><li>Support customer onboarding and training, both virtually and in the field</li><li>Continuously improve processes to keep things accurate and efficient</li></ul>What We're Looking For<ul><li>Experience in inside sales, project coordination, or operations &mdash; construction or materials industry a plus</li><li>Proficiency in Microsoft Office, especially Excel</li><li>CRM experience (any platform)</li><li>Strong communicator who can explain technical concepts clearly</li><li>Detail-oriented with the ability to juggle multiple projects at once</li><li>Self-starter who's comfortable in a fast-paced, growing company</li><li>Familiarity with AI tools to improve workflow efficiency is a bonus</li></ul>Why Umbra Solace?<ul><li>Direct impact on customer success and product adoption</li><li>Hands-on training and real field experience</li><li>Room to grow in a fast-moving company</li><li>Work on genuinely innovative structural systems</li></ul>To apply, send your resume to hiring.umbrasolace@gmail.comPay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Account Manager / Sales Support Specialist

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
WHAT&rsquo;S ON YOUR PLATE?<ul><li>
Make periodic calls to Talabat&rsquo;s long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.</li><li>
Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on Talabat.</li><li>
Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.</li><li>
Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).</li><li>
Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.</li></ul> 
WHAT DID WE ORDER?<ul><li>
University Graduates Only.</li><li>
Experience in Sales or Account Management 6months to 1 year.</li><li>
Minimum B2 level proficiency in English as well as Arabic.</li><li>
Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.</li><li>
Highly motivated with curiosity to learn and excel in a fast-paced and constantly changing environment.</li></ul></div>

Online Account Manager - Vendor Help Desk

Discovered MENA

<div>
 
 
 Account Manager
 
 
 
 Dubai
 
 
 AED 22,500 per month
 
 
 
 
 
 We are hiring an
 
 Account Manager
 
 to join a globally recognised business specialising in immersive and experiential technology. With a strong international presence, this organisation partners with major brands, retailers, and entertainment venues to deliver innovative, interactive experiences.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As an
 
 Account Manager
 
 , you will be a key member of the Client Services team, taking ownership of projects from initial brief through to final delivery.
 
 
 
 
 
 This is
 
 not a business development role
 
 . Instead, you will focus on managing and delivering approved opportunities, acting as the day-to-day client lead across pitching, contracting, and execution.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Manage projects end-to-end, from brief through to delivery
 </li>
 <li>
 Act as the main point of contact for clients during pitch and delivery phases
 </li>
 <li>
 Support and execute pitch responses for inbound opportunities
 </li>
 <li>
 Prepare and submit RFI/RFP responses with accuracy and attention to detail
 </li>
 <li>
 Maintain client portals, vendor registrations, and documentation libraries
 </li>
 <li>
 Coordinate with internal creative and technical teams to meet deadlines
 </li>
 <li>
 Ensure projects are delivered in line with expectations and agreed frameworks
 </li>
 <li>
 Escalate any commercial or scope changes where required
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 3&ndash;5 years&rsquo; experience in Account Management or Client Services
 </li>
 <li>
 Experience within a project-based environment (creative, experiential, digital, or production)
 </li>
 <li>
 Exposure to the GCC market (Arabic is advantageous)
 </li>
 <li>
 Experience working on RFI/RFP processes and pitch support
 </li>
 <li>
 Strong PowerPoint and Microsoft Office skills (Figma is a plus)
 </li>
 <li>
 Highly organised, detail-driven, and comfortable working under pressure
 </li>
 <li>
 A proactive, process-led mindset with an interest in immersive or emerging technologies
 </li>
 </ul>
 
 
</div>

Account Manager

Property Oryx

Account Manager &ndash; Real Estate Advertising PlatformAbout the RoleProperty Oryx is hiring an Account Manager to manage client onboarding, account operations, structured account reviews, and ongoing client support for real estate agencies advertising on our platform.This role begins once a client contract has been signed. The Account Manager is responsible for ensuring that each assigned account is onboarded correctly, supported professionally, monitored consistently, and managed in a way that protects client satisfaction and supports retention throughout the contract term.This is not a sales role. It does not carry sales targets or commission, and it is not responsible for pricing negotiation or objection-based selling. Instead, it is a structured, operational, and client-facing role for someone who is organised, analytical, detail-oriented, and comfortable working within clearly defined systems, processes, and responsibilities.This role suits someone who is strong on follow-through, communicates clearly, keeps accurate records, and is confident dealing with professional real estate clients in a disciplined and accountable working environment.This is an office-first role based in Doha, with regular client interaction and close coordination with Sales, Management, and Tech.Key ResponsibilitiesClient Account Ownership<ul><li>Act as the primary day-to-day point of contact for assigned client accounts after contract signature</li><li>Take ownership of the operational success of assigned accounts throughout the contract term</li><li>Maintain professional and structured communication with clients</li><li>Build a clear understanding of each client&rsquo;s account status, usage, feedback, and support needs</li><li>Identify dissatisfaction, inactivity, under-utilisation, or operational issues early and respond appropriately</li><li>Escalate risks, concerns, or non-standard situations promptly to management</li></ul>Client Onboarding &amp; Activation<ul><li>Manage onboarding from the point a contract is signed and the account is ready to go live</li><li>Ensure required documentation is received, checked, and stored correctly</li><li>Coordinate account setup accurately in line with the contract and agreed package terms</li><li>Ensure the client can access and use the platform properly</li><li>Explain account structure, package usage, credits, and support channels clearly</li><li>Arrange and coordinate client training where required</li><li>Monitor newly onboarded accounts closely to ensure proper adoption and correct early usage</li></ul>Account Monitoring &amp; Regular Reviews<ul><li>Monitor assigned accounts on an ongoing basis to ensure they are operating as expected</li><li>Review account usage, adoption, and performance trends in a structured way</li><li>Conduct regular account reviews and gather client feedback professionally</li><li>Investigate concerns using a logical, fact-based approach</li><li>Identify issues affecting account health, performance, or client satisfaction</li><li>Communicate findings, recommendations, and next steps clearly to clients where appropriate</li><li>Ensure management visibility of material issues, churn risk, repeated dissatisfaction, or unusual account behaviour</li></ul>Commercial Processing &amp; Payment Follow-Up (Non-Sales)<ul><li>Prepare standard offers or contracts only where the client has clear intent and no negotiation is required</li><li>Apply approved pricing structures, templates, and processes without deviation</li><li>Support operational commercial processing on assigned accounts, including invoicing, receipts, and payment reminders where applicable</li><li>Track payment status and follow up in line with company procedures</li><li>Surface overdue payments, payment resistance, or commercial concerns promptly</li><li>Maintain clear boundaries between account management and sales activity</li></ul>CRM &amp; Record-Keeping<ul><li>Maintain accurate, timely, and reliable records in the company CRM</li><li>Log all material client interactions, feedback, account updates, risks, and next actions clearly</li><li>Keep account history properly documented so that records reflect the true status of the account at all times</li><li>Ensure required internal tickets, updates, and follow-ups are created and maintained correctly</li><li>Use CRM and internal systems consistently as part of day-to-day account management responsibilities</li></ul>Internal Coordination &amp; Process Compliance<ul><li>Work closely with Sales, Management, and Tech teams to support smooth client delivery</li><li>Follow company policies, operating rules, communication structures, and record-keeping standards</li><li>Use approved communication channels and maintain visibility of important account matters</li><li>Escalate issues rather than working outside authority or making assumptions</li><li>Represent the company professionally in all internal and external interactions</li></ul>What Success Looks Like in This RoleA strong Account Manager in this role:<ul><li>onboards clients accurately and without loose ends</li><li>keeps account records clear, complete, and up to date</li><li>monitors accounts consistently rather than reactively</li><li>spots issues early and escalates them appropriately</li><li>handles client communication professionally and factually</li><li>works within defined processes and authority boundaries</li><li>supports client satisfaction through discipline, follow-through, and sound judgement</li></ul>RequirementsMandatory<ul><li>Fluent English and Arabic, spoken and written</li><li>Valid Qatari driving licence</li><li>Access to a reliable car</li><li>Based in Qatar and legally able to work here</li><li>Strong organisational skills and excellent follow-through</li><li>Strong attention to detail and accuracy</li><li>Comfortable working with data, reports, trends, and structured account reviews</li><li>Confident speaking with professional clients in a clear and professional manner</li><li>Strong written communication and note-taking ability</li><li>Comfortable using CRM systems and internal tools</li><li>Able to work within structured processes and clear accountability standards</li><li>Reliable, punctual, professional, and office-based in working style</li></ul>Strong Advantages<ul><li>Experience in account management, client services, customer success, or operations</li><li>Experience working with real estate agencies or property advertising in Qatar</li><li>Experience in a subscription-based, SaaS, advertising, or platform business</li><li>Familiarity with structured CRM record-keeping and process-led environments</li><li>Experience handling onboarding, client support, or account reviews</li></ul>Working Hours, Location &amp; Mobility<ul><li>Working hours: 9:00am to 5:00pm, Sunday to Thursday</li><li>Office-first role; attendance is required except for approved meetings or field activity</li><li>Daily punctual attendance is required</li><li>Client meetings and occasional field visits may form part of the role</li><li>Primary work location: New Salata, C-Ring Road, Doha</li></ul>Salary &amp; Benefits<ul><li>Salary package: QAR 5,000 per month</li><li>No commission and no sales targets</li><li>3-month probation period</li><li>Employment under a Qatari Ministry of Labour contract</li><li>4 weeks of paid annual leave after successful completion of probation</li><li>Economy return ticket to home country once every 2 years, subject to eligibility</li><li>Statutory public holidays in line with Qatari law</li></ul>Support &amp; Training<ul><li>Structured onboarding into the role</li><li>Product and process training</li><li>Clearly defined responsibilities, systems, and ways of working</li><li>Ongoing support from management and the wider team</li></ul>How to ApplyPlease apply through Indeed.Job Type: Full-timePay: QAR5,000.00 per monthApplication Question(s):<ul><li>Do you understand that this role is NOT an accounting or bookkeeping position?</li><li>Do you understand that this role is NOT a real estate agent / broker position?</li><li>Do you understand that this role is NOT a sales position?</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>QID / Residence Permit (Required)</li><li>Qatari driving licence and access to a reliable car (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Account Manager - Real Estate Advertising Platform

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