account support specialist

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div></div><div> 

As an Account Support Specialist, Order Management (OM), you will be a critical part of our Finance organization, serving as the primary point of contact for Order Management for our Enterprise and Strategic Account Managers. This role is a key liaison between the sales team and various internal departments, ensuring a smooth and efficient quote-to-cash process. You will be responsible for providing expert support on all order management &amp; direct customer related inquiries, from initial quoting to final delivery and beyond.
<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Support Account Managers and Customers: Act as the main point of contact for Enterprise and Strategic Account Managers, providing direct support to them and their customers for OM-related queries.</li>
<li>Customer &amp; Shipment Management:</li>
<li><ul><li>Cable orders, open shipment queries, and replacements.</li>
<li>Work closely with customers to address and resolve any issues related to their orders and shipments.</li>
</ul></li> <li>RMA (Return Merchandise Authorizations):</li>
DRI for all customer RMA requests with serial numbers, replacements, Account level device count alignment to be directly in contact with customers. 
<li><ul><li>
 
 
</li></ul></li><li>Quoting and Sales Support:</li>
<li><ul><li>Provide hands-on assistance with the quoting process and CPQ (Configure, Price, Quote) for Account Managers.</li>
<li>Ensure all necessary details, including cable specifics and additional customer requests, are accurately captured in quotes and orders.</li>
</ul></li><li>Process Coordination:</li>
<li><ul><li>Collaborate with cross-functional teams, including Finance, Fulfillment, and Customer Support, to ensure a seamless end-to-end order process.</li>
<li>Proactively identify and resolve potential issues in the quote-to-cash process to prevent delays and improve efficiency.</li>
</ul></li><li>Documentation &amp; Systems Management:</li>
<li><ul><li>Ensure all customer and order information is meticulously entered and maintained in CRM systems, such as Salesforce and Zuora.</li>
<li>Work on sales order creation, churn processing, and account reconciliations as needed.</li>
</ul></li></ul><h3 class="jobSectionHeader">What We're Looking For</h3>
<ul><li>Technical Acumen: A strong understanding of the quote-to-cash process and customer delivery lifecycles.</li>
<li>Communication Skills: Excellent verbal and written communication skills with the ability to effectively liaise with both internal stakeholders (Account Managers, leadership) and external customers.</li>
<li>Attention to Detail: Meticulous and highly organized, with a focus on accuracy and consistency, especially when handling high volumes of work.</li>
<li>Problem-Solving: The ability to proactively identify root causes of issues and find creative, effective solutions.</li>
<li>Adaptability: Proven ability to thrive in a fast-paced, high-volume environment and manage multiple priorities simultaneously.</li>
<li>System Proficiency: Proficient with CRM systems (preferably Salesforce) and other relevant tools like G-Sheet, Zoura, Salesloft.</li>
<li>Relevant Experience: 4+ years Prior experience in a Customer facing Operations, or a similar support-focused role is a plus.</li>
</ul>
Proactive Management: Proactive Organized working is needed to be on top of lifecycle events of customer needs and following up to ensure process executions
<ul>
<li>Data Management: Multitasking with abilities to manage hygiene of data for quick fetching of data for customer queries</li>
</ul>
This role is a unique opportunity to directly impact customer satisfaction and revenue growth by ensuring the accuracy and efficiency of our order management processes. You will be a vital link between our sales efforts and operational success.</div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Account support Analyst

DBS Solutions

Job Description:We are looking for a dedicated and detail-oriented Email Support Representative to join our customer support team. As an Email Support Representative, you will be responsible for providing exceptional assistance to customers via email, ensuring that all inquiries, issues, and concerns are addressed in a timely, accurate, and professional manner. Your role will be key in maintaining customer satisfaction and fostering long-term relationships.Key Responsibilities:<ul><li>Respond to customer inquiries, complaints, and issues promptly via email, ensuring clear, accurate, and empathetic communication.</li><li>Assist customers with order placements, processing returns and exchanges, and handling other account-related inquiries.</li><li>Resolve customer concerns by offering solutions, providing product information, and guiding them through necessary steps.</li><li>Document and track customer interactions using CRM systems to ensure accurate records.</li><li>Maintain a high level of professionalism in all email communications while upholding the company&rsquo;s tone and standards.</li><li>Collaborate with other departments to ensure smooth issue resolution and customer satisfaction.</li><li>Retain customer orders through thoughtful and persuasive communication when needed.</li><li>Ensure that responses are timely, with a focus on quality and customer satisfaction.</li><li>Monitor and follow up on escalated cases to ensure prompt resolution.</li></ul>Qualifications:<ul><li>Proven experience in email-based customer support or similar roles.</li><li>Excellent written communication skills with a strong focus on grammar, tone, and clarity.</li><li>Ability to work efficiently and accurately under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Experience with CRM systems and email support tools.</li><li>Customer-focused with a high level of empathy and patience.</li><li>Ability to manage multiple cases simultaneously and prioritize effectively.</li></ul>Benefits:<ul><li>Recognition awards</li><li>Bi-annual bonuses</li><li>Annual salary increments</li></ul>Application Questions:<ul><li>Are you comfortable working night shifts? 7:00 pm &ndash; 4:00 am</li></ul>Experience:<ul><li>Sales and Customer Service: 1 year (Required)</li><li>International Call Center: 1 year (Required)</li></ul>Language Requirement:<ul><li>Proficiency in English (Required)</li></ul>Location: Johar Town, near Emporium Mall, LahoreJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In personApplication Deadline: 30/10/2025

Email Support Specialist

Cummins Europe

Business Development Specialist - Senior (Dubai based & French Speaking) Join to apply for the Business Development Specialist - Senior (Dubai based & French Speaking) role at Cummins Europe. Description We are looking for a talented Business Development Specialist to join our team in Dubai, United Arab Emirates. In this role, you will:<ul><li>Identify High-Potential Opportunities: Spot new business opportunities by analyzing market data, trends, and customer insights to focus on the most promising segments.</li><li>Bridge Strategy and Execution: Collaborate with Marketing and Sales leadership to translate strategic goals into actionable initiatives that drive growth.</li><li>Enhance Market Intelligence: Conduct research and attend industry events to deepen understanding of customer needs, competitors, and emerging trends.</li><li>Support Targeted Prospecting: Identify and research local business opportunities and target accounts for customer engagement and sales.</li><li>Develop Strategic Account Plans: Support creation of tailored plans to align offerings with prospects' needs.</li><li>Drive Proposal Development: Assist in crafting compelling proposals to showcase Cummins' value and differentiation.</li><li>Facilitate Sales Handoffs: Ensure seamless transition to Account Managers after securing new accounts.</li><li>Mentor Team Members: Share insights and support less experienced colleagues to strengthen the team.</li></ul>Additional responsibilities include operational excellence, stakeholder engagement, market analysis, and pipeline management, with an emphasis on accuracy and strategic insight. Qualifications <ul><li>Based in UAE (no relocation required).</li><li>Fluent in French & English.</li><li>Minimum 3 years of experience in Power Generation.</li><li>Degree in engineering, marketing, sales, or related field, or equivalent experience.</li></ul> Job Details <ul><li>Organization: Cummins Inc.</li><li>Role Category: Hybrid</li><li>Job Type: Exempt - Experienced</li><li>ReqID: </li></ul> Additional Information This job is active and accepting applications.<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCQodgTGreNKo0b%2bi7tIeuoei" width="0" height="0" />

Business Development Specialist - Senior (Dubai based & French Speaking)

Bateel International

<div>
 
 
 Key Account Specialist
 
 
 
 Reports to Regional Corporate Manager
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Key Account Specialist is responsible for developing and maintaining long-term relationships with a portfolio of key HORECA and corporate clients. The role driving account growth, identifying new business opportunities, ensuring client satisfaction, and supporting operational efficiency across the sales cycle.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Account Management
 
 
 <ul>
 <li>
 Manage a portfolio of assigned key accounts, ensuring continuous engagement, high satisfaction, and repeat business.
 </li>
 <li>
 Serve as the point of contact for client inquiries and act as the liaison between internal departments and clients.
 </li>
 <li>
 Handle end-to-end order management, ensuring accuracy and timely delivery in coordination with logistics, operations, and finance.
 </li>
 </ul>
 
 
 Business Development
 
 
 <ul>
 <li>
 Identify growth opportunities within existing accounts and actively pursue upselling and cross-selling initiatives.
 </li>
 <li>
 Support the acquisition of new clients by participating in sales pitches, product presentations, and follow-up communication.
 </li>
 <li>
 Participate in trade shows, corporate gifting campaigns, and client events to promote Bateel&rsquo;s products and services.
 </li>
 </ul>
 
 
 Sales Operations Support
 
 
 <ul>
 <li>
 Prepare quotations, proposals, and sales reports in alignment with B2B standards.
 </li>
 <li>
 Maintain up-to-date client files, sales records, and CRM data.
 </li>
 <li>
 Assist in tracking monthly and quarterly performance, variance to target, and forecasting demand trends.
 </li>
 </ul>
 
 
 Market Intelligence
 
 
 <ul>
 <li>
 Support the collection of market feedback from clients and provide insights to the Sales Manager for business planning.
 </li>
 <li>
 Monitor competitor activity in key accounts and recommend actions to maintain Bateel&rsquo;s positioning.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Ensure consistent and high-quality service standards across all client touchpoints.
 </li>
 <li>
 Resolve client complaints effectively and in coordination with internal departments.
 </li>
 <li>
 Support the execution of bespoke requests or custom product orders in line with brand guidelines.
 </li>
 </ul>
 
 
 
 
 
 Lives and Advocates the Bateel Values:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Innovation
 </li>
 <li>
 Authenticity
 </li>
 <li>
 Integrity
 </li>
 </ul>
 
 
 
 
 
 Experience requirement:
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in B2B or HORECA sales, client servicing, or account management.
 </li>
 <li>
 Previous experience in premium FMCG, hospitality, or food &amp; beverage industries is preferred.
 </li>
 <li>
 Proficiency in verbal and written English; Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Licenses requirement:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business, Marketing, or related field.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Detail-oriented, organized, and able to manage multiple accounts simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems.
 </li>
 <li>
 Holds a valid UAE driving license.
 </li>
 </ul>
 
 
 
 
 *Due to the volume of applications we are receiving ONLY SHORTLISTED FOR INTERVIEW will be contacted.
 
</div>

Key Account Sales Specialist

Expobird

We are looking for a talented and detail-oriented &quot;Social Media Specialist&quot; to join our team.Responsibilities:<ul><li>Manage and maintain relationships with key clients</li><li>Understand client needs and provide tailored solutions</li><li>Coordinate with internal teams for project delivery and support</li><li>Prepare and present account reports and updates</li><li>Identify opportunities for account growth and upselling</li><li>Ensure timely resolution of client issues and complaints</li></ul>Requirements:<ul><li>Proven experience in client account management</li><li>Strong communication and interpersonal skills</li><li>Ability to build and maintain client relationships</li><li>Good organizational and multitasking abilities</li><li>Knowledge of Social Media accounts</li></ul>Location: KarachiSalary Range: Market competitiveMarketing Agency Experience RequiredHow to apply...Interested candidates should submit a resume and portfolio!Share your resume to the given email.career@expobird.comJob Type: Full-timeExperience:<ul><li>Previous Agency: 1 year (Required)</li></ul>Work Location: In person

Social Media Specialist

Jana International Trading

Job Title: Key Account Specialist &ndash; Retail / SalesLocation: Doha - Qatar Department: Sales / Retail Operations Reports To: Sales Manager / Key Account Manager Employment Type: Full-timeAbout the Role:We are seeking a dynamic and results-driven Key Account Specialist to manage and grow relationships with our key retail clients. The ideal candidate will be responsible for driving sales performance, ensuring product visibility, and maintaining strong customer partnerships to achieve business objectives.Key Responsibilities:<ul><li>Manage and develop relationships with key retail and trade accounts.</li><li>Act as the main contact point for assigned customers, addressing all sales-related inquiries.</li><li>Achieve monthly and annual sales targets through effective account management and market execution.</li><li>Plan and implement sales strategies, promotions, and brand activities to increase market share.</li><li>Ensure product availability, visibility, and proper merchandising in all outlets.</li><li>Coordinate with logistics, marketing, and finance teams to ensure smooth operations and on-time delivery.</li><li>Conduct regular market visits to monitor competitor activity, stock levels, and promotional compliance.</li><li>Prepare and present sales performance reports, forecasts, and account reviews to management.</li><li>Analyze market trends and identify new business opportunities for growth.</li><li>Maintain a high level of customer satisfaction through effective communication and problem-solving.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Minimum 2&ndash;5 years of experience in sales, retail, or key account management (preferably in FMCG or consumer goods).</li><li>Proven ability to build and maintain client relationships.</li><li>Strong negotiation, communication, and presentation skills.</li><li>Analytical and detail-oriented, with solid reporting and forecasting skills.</li><li>Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM systems.</li><li>Ability to work independently and handle multiple priorities in a fast-paced environment.</li></ul>Key Competencies:<ul><li>Customer Focus &amp; Relationship Building</li><li>Sales &amp; Negotiation Skills</li><li>Market Awareness &amp; Business Insight</li><li>Strategic Thinking &amp; Planning</li><li>Results Orientation</li><li>Team Collaboration</li></ul>Why Join Us:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with leading retail brands and partners.</li><li>Supportive and growth-oriented work environment.</li><li>Career development and continuous learning opportunities.</li></ul>Interested candidates may send their updated CV with the subject line &ldquo;Key Account Specialist &ndash; Retail / Sales&rdquo; to [hrq@janapack.com].Job Type: Full-time

Key Account Specialist (Retails/Sales)

Skyone Federal Credit Union

<div>Join SkyOne Federal Credit Union in Hawthorne, CA, as a Full-Time Operations Support Specialist II and immerse yourself in a vibrant workplace dedicated to innovation and member satisfaction. In this onsite role, you will have the opportunity to directly improve our members' lives through efficient operations and tailored solutions.
With a competitive pay range of $27.50 to $34.00 per hour, compensation is commensurate with experience, ensuring your skills and contributions are recognized and rewarded. You'll thrive in a culture that values performance, accountability, integrity, and respect.
This position offers an exciting chance to contribute to meaningful financial solutions while working alongside a dynamic team committed to making a difference. If you're ready to elevate your career and thrive in a member-focused environment, don't miss your chance to be part of something exceptional at SkyOne.<h3 class="jobSectionHeader">
YOUR DAY AS AN OPERATIONS SUPPORT SPECIALIST II</h3>
As an Operations Support Specialist II at SkyOne Federal Credit Union, you will play a vital role in supporting our frontline staff and enhancing the member experience. You will be responsible for processing electronic payments, including managing requests related to VISA Debit Card programs, ATM cards, and wire transfers, among other duties. Your expertise in account administration will be essential for fulfilling member requests, such as card orders, lost/stolen processing, and handling fraud and dispute claims.
You will also oversee the monitoring and processing of new accounts through our online membership channel and manage special accounts, ensuring compliance and accuracy. Your knowledge of departmental procedures will establish you as a designated Subject Matter Expert, helping to streamline exception processing and various operational functions, ultimately contributing to a seamless experience for our members.<h3 class="jobSectionHeader">
REQUIREMENTS FOR THIS OPERATIONS SUPPORT SPECIALIST II JOB</h3>
To excel as an Operations Support Specialist II, candidates should possess exceptional organizational and multitasking skills, ensuring the smooth processing of electronic payments and member requests. Proficiency in software tools for account management and transaction processing is essential, as you will be handling online membership applications, establishing trust accounts, and managing complex transactions such as wires and ACH payments. Strong attention to detail is crucial when reviewing and posting check files, as well as handling exceptions and fraud investigations. Excellent communication skills will enable you to provide exemplary service to both members and internal staff, while your ability to comply with regulatory requirements ensures the integrity of our operations. Additionally, being a quick learner and adaptable will support effective cross-training across various departmental responsibilities, enhancing your contribution to our mission of delivering tailored financial solutions.
QUALIFICATIONS<ul><li>
Minimum three (3) years experience within a financial institution (preferably with operations emphasis).</li><li>
Working knowledge of Visa regulations, chargeback procedures, Fedline, EFT, Check21, ACH Rules and regulations regarding the electronic processing of related member transactions. (preferred).</li><li>
Ability to independently navigate multiple internet resources/interfaces and tools in order to research, compile, and report information as required.</li><li>
Demonstrate sound judgment in decision-making.</li><li>
Ability to communicate effectively with members and fellow employees, both verbally and in writing</li><li>
Excellent computer skills including proficiency in MS Word, Excel, Windows, spreadsheet preparation, and hands-on Internet experience</li><li>
Excellent follow through skills.</li><li>
Must be organized and able to work in a fast paced environment.</li><li>
Must be a self-starter with the ability to prioritize assignments and ability to work independently</li><li>
Excellent attention to detail and accuracy</li><li>
Working ability to use various systems simultaneously.</li></ul><h3 class="jobSectionHeader">
READY TO JOIN OUR TEAM?</h3>
If you think this job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!</div>

Operations Support Specialist II

Search 10000+ Account support specialist jobs near you this October. New roles added regularly across leading industries. Apply today.