account support specialist

Load One LLC

Job Title: Account Specialist Department: Operations Reports To: Operations Leader FLSA Status: Non-ExemptPosition Summary:The Account Specialist is responsible for coordinating and managing the daily scheduling and dispatching of transportation vehicles. This role ensures efficient routing, timely delivery or pickup, and clear communication with drivers and customers. The Account Specialist plays a critical role in maintaining on-time performance, safety, and customer satisfaction.Key Responsibilities:<ul><li>Serves as the main liaison for assigned transportation accounts, addressing client inquiries and resolving service issues promptly.</li><li>Schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.</li><li>Monitor vehicle locations using GPS tracking systems and coordinate real-time adjustments as needed.</li><li>Communicate effectively with drivers to provide accurate instructions and updates.</li><li>Respond to emergencies, delays, or service issues by rerouting or adjusting plans to ensure minimal service disruption.</li><li>Maintain detailed records of driver schedules, routes, and delivery times.</li><li>Collaborate with operations, customer service, and logistics teams to ensure smooth transportation flow.</li><li>Ensure compliance with DOT regulations, safety protocols, and company policies.</li><li>Provide excellent service to customers by handling inquiries, updates, or complaints in a timely and professional manner.</li><li>Responsible to meet assigned individual KPI&rsquo;s and goals.</li><li>Other duties as assigned.</li></ul>Qualifications:Education:<ul><li>High school diploma or equivalent required; associate degree or vocational training in logistics or transportation preferred.</li></ul>Experience:<ul><li>1&ndash;3 years of dispatching experience in the transportation, logistics, or freight industry.</li></ul>Skills:<ul><li>Strong knowledge of routing software, GPS tracking tools, and transportation regulations.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure in a fast-paced environment.</li><li>Proficiency in Microsoft Office and transportation management systems (TMS).</li></ul>Working Conditions:<ul><li>Office environment with frequent communication via phone, radio, and computer systems.</li><li>May require evening, weekend, or holiday shifts depending on operational needs.</li><li>Ability to sit, stand, and use computer systems for extended periods.</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Logistics: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Taylor, MI 48180 (Required)</li></ul>Work Location: In person

Account Specialist

SFG Finance

&lt;Job Summary&gt; Energize your career as an Email Support Specialist, where you'll be the frontline hero in delivering exceptional customer service through email communication. Your enthusiasm and problem-solving skills will help resolve customer inquiries efficiently, ensuring a positive experience that fosters loyalty and trust. This role offers a dynamic environment where your proactive approach and attention to detail will make a real impact on customer satisfaction and brand reputation.&lt;Duties&gt;<ul><li>Respond promptly and professionally to customer emails, addressing questions, concerns, and feedback with clarity and positivity</li><li>Troubleshoot issues related to products, services, or account management by providing clear guidance and solutions</li><li>Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions for quality assurance and continuous improvement</li><li>Identify opportunities to improve email communication processes and contribute ideas for enhancing the support experience</li><li>Follow up with customers as needed to confirm issue resolution and gather feedback on service quality</li><li>Stay updated on product features, policies, and procedures to provide accurate and current information in all correspondence</li></ul>&lt;Skills&gt;<ul><li>Excellent written communication skills with a friendly, energetic tone that engages customers positively</li><li>Strong problem-solving abilities with a keen eye for detail to identify root causes quickly</li><li>Ability to manage multiple email conversations simultaneously while maintaining professionalism and accuracy</li><li>Familiarity with customer support tools such as helpdesk software or CRM systems</li><li>Ability to work independently in a fast-paced environment while demonstrating initiative and motivation</li><li>Basic technical skills to troubleshoot common product or service issues effectively</li><li>0 Prior experience in email support or customer service roles is preferred but not required</li></ul>Join us as an Email Support Specialist and become a vital part of a vibrant team dedicated to creating memorable customer experiences. Bring your energy, enthusiasm, and expertise to help us build lasting relationships through exceptional email support!Job Types: Full-time, Part-timePay: $30.00 - $32.00 per hourExpected hours: 40 per weekWork Location: Remote

Email Support Specialist

Umbra Solace

Account Manager / Sales Support SpecialistUmbra Solace | Houston, TX 77038 | Full-Time 40-50 hours/weekAbout Us Umbra Solace is a fast-growing architectural aluminum systems company based in Houston. We build innovative structural solutions and work directly with customers to bring their projects to life. If you're detail-oriented, technically curious, and thrive in a hands-on environment, we want to hear from you.What You'll Do<ul><li>Build accurate parts lists and quotes based on customer project requirements</li><li>Work directly with customers and the sales team to scope projects and define solutions</li><li>Manage and update project records in our CRM</li><li>Interpret drawings and specifications to communicate clear product solutions</li><li>Support customer onboarding and training, both virtually and in the field</li><li>Continuously improve processes to keep things accurate and efficient</li></ul>What We're Looking For<ul><li>Experience in inside sales, project coordination, or operations &mdash; construction or materials industry a plus</li><li>Proficiency in Microsoft Office, especially Excel</li><li>CRM experience (any platform)</li><li>Strong communicator who can explain technical concepts clearly</li><li>Detail-oriented with the ability to juggle multiple projects at once</li><li>Self-starter who's comfortable in a fast-paced, growing company</li><li>Familiarity with AI tools to improve workflow efficiency is a bonus</li></ul>Why Umbra Solace?<ul><li>Direct impact on customer success and product adoption</li><li>Hands-on training and real field experience</li><li>Room to grow in a fast-moving company</li><li>Work on genuinely innovative structural systems</li></ul>To apply, send your resume to hiring.umbrasolace@gmail.comPay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Account Manager / Sales Support Specialist

Energi Insurance Services, Inc.

Position Description:The Member Support Specialist works cross-functionally to ensure a positive experience for each Member in the eCaptiv program. This role includes assisting with technology platform onboarding, coordinating various Member-related meetings (Kickoff, Risk Management, Annual Reviews), and providing support to eCaptiv&rsquo;s Standing Committee, Executive, and Board of Directors meetings. Qualified candidates will have exceptional communication skills, strong attention to detail, and a commitment to delivering outstanding customer service.Primary Responsibilities: (consists of but not limited to):Technology &amp; Onboarding Support<ul><li>Guide new and existing Members through Telematics Exchange, the Member Portal, and eLive Connect platforms.</li><li>Diagnose and troubleshoot common technical issues, escalating more complex problems as needed.</li></ul>Member Relations &amp; Coordination<ul><li>Serve as the primary point of contact for Members, cultivating and maintaining strong relationships.</li><li>Coordinate Member-related meetings (e.g., Kickoff, Risk Management, Annual Reviews) and provide support for eCaptiv Committee, Executive, and Board of Directors meetings.</li><li>Oversee the implementation of eCaptiv programs, ensuring Members receive timely updates, training, and assistance.</li></ul>Administrative &amp; Technical Functions<ul><li>Produce and distribute loss runs for claims selection.</li><li>Assist in developing Special Account Instructions (SAIs) and delivering relevant training to Members.</li><li>Monitor Members that may not be in good standing due to governance protocol non-compliance.</li></ul>Continuous Improvement &amp; Compliance<ul><li>Stay current on regulations, laws, and best practices; fulfill all continuing education requirements.</li><li>Maintain compliance with company workflows, policies, and procedures across essential software platforms (e.g., Sagitta, ImageRight, TPA software).</li><li>Proactively suggest process improvements and participate in special projects as required.</li></ul>Event &amp; Project Participation<ul><li>Contribute to the planning and execution of the Annual Risk Management Summit, as well as other conferences, trade shows, or company events.</li></ul>Job Requirements &amp; Qualifications:Education:<ul><li>Bachelor&rsquo;s degree or college-level coursework in Information Technology, Computer Science, or a related field.</li><li>Familiarity with insurance processes and claims strongly preferred.</li></ul>Experience:<ul><li>Minimum of three years of insurance industry experience.</li><li>Experience managing vendor relationships is a plus.</li><li>Experience providing remote, technical support and troubleshooting, a plus.</li></ul>Desired Skills:<ul><li>Proficiency in Microsoft Office products, specifically Excel, Word, Teams, and PowerPoint.</li><li>Strong multitasking and prioritization abilities; meets deadlines effectively.</li><li>Excellent written and verbal communication skills; comfortable presenting to diverse audiences.</li><li>Detail-oriented, well-organized, and capable of making sound, data-driven decisions.</li><li>Proven ability to maintain confidentiality and collaborate effectively as a team player.</li><li>Familiarity with process improvement and/or project management methodologies.</li><li>Ability to accommodate continuous and repetitive hand and arm movement on keyboard and look at computer screens for long periods.</li></ul>The above reflects management&rsquo;s definition of essential functions for this position but does not restrict the tasks that may be assigned. The above responsibilities are representative only; management may modify the duties and responsibilities to this position at any time.Work from Home Setup:<ul><li>An internet connection, via cable or fiber, that can support 300Mbps down and 10Mbps up. A wired (Ethernet) connection to the internet is preferred for best performance.</li><li>A workstation, desk, or table that is ergonomically suitable for the employee&rsquo;s physical needs, (standing, sitting, etc.). This workspace must support two, 24&rdquo; displays, a laptop, docking station, keyboard, and mouse, at minimum.</li></ul>Teleworkers must be reachable while teleworking during the employee&rsquo;s regularly scheduled hours. Methods of communication include email account, voice calls, and messages using company-issued iPhone, Microsoft Office Teams, and other appropriate department tools and equipment. It is expected that teleworkers will attend all virtual scheduled meetings with their cameras on as much as possible. Additionally, any calls and/or voicemails will be answered in a timely manner.Job Type: Full-timePay: From $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Work Location: Remote

Member Support Specialist

Tabby | تابي

<div>
 
 
 Department:
 
 Account Management
 
 
 
 Location:
 
 KSA
 
 
 
 
 Description
 
 
 
 
 
 Workspace Type:
 
 [Onsite - Riyadh]
 
 
 
 
 Department:
 
 Key Account Management
 
 
 
 Job Overview:
 
 
 As an Account Management Specialist, you are a
 
 senior strategic anchor
 
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 
 commercial architect
 
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Strategic Portfolio Mastery:
 
 Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
 </li>
 <li>
 
 Executive-Level Alliances:
 
 Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
 </li>
 <li>
 
 Operational &amp; Project Architecture:
 
 Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
 
 optimize the frameworks
 
 that improve merchant onboarding, retention, and lifecycle management.
 </li>
 <li>
 
 Predictive Analytics &amp; Storytelling:
 
 Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
 </li>
 <li>
 
 Mentorship &amp; Team Scaling:
 
 As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
 </li>
 <li>
 
 High-Stakes Negotiation:
 
 Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
 </li>
 <li>
 
 Experience:
 
 
 2&ndash;5+ years
 
 of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
 </li>
 <li>
 
 Commercial Expertise:
 
 A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
 </li>
 <li>
 
 Advanced Analytical Rigor:
 
 Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
 </li>
 <li>
 
 Influential Communication:
 
 Exceptional negotiation and presentation skills in both
 
 Arabic and English
 
 , with the ability to influence C-level stakeholders.
 </li>
 <li>
 
 Leadership Qualities:
 
 Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Deep expertise in the
 
 KSA retail and e-commerce landscape
 
 .
 </li>
 <li>
 Experience in
 
 process automation
 
 or building CRM workflows from scratch.
 </li>
 <li>
 Advanced technical knowledge of payment integrations and API-led products.
 </li>
 <li>
 A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
 
 </li>
 </ul>
</div>

Account Management Specialist

<div>
 
 Department:
 
 Account Management
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Faisal Aloreamh
 
 
 
 Description
 
 
 
 
 Workspace Type:
 
 [Onsite - Riyadh]
 
 
 
 Department:
 
 Key Account Management
 
 
 As an Account Management Specialist, you are a
 
 senior strategic anchor
 
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 
 commercial architect
 
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
 </li>
 <li>
 Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
 </li>
 <li>
 Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
 </li>
 <li>
 Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
 </li>
 <li>
 Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
 </li>
 <li>
 High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
 </li>
 <li>
 Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
 </li>
 <li>
 Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
 </li>
 <li>
 Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
 </li>
 <li>
 Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
 </li>
 <li>
 Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
 </li>
 <li>
 Deep expertise in the KSA retail and e-commerce landscape.
 </li>
 <li>
 Experience in process automation or building CRM workflows from scratch.
 </li>
 <li>
 Advanced technical knowledge of payment integrations and API-led products.
 </li>
 <li>
 A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
 
 </li>
 </ul>
</div>

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 

Workspace Type: [Onsite - Riyadh] 
</div><div>
 
Department: Key Account Management 
</div><div>
 
As an Account Management Specialist, you are a senior strategic anchor within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a commercial architect for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.</li>
<li>Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.</li>
<li>Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.</li>
<li>Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.</li>
<li>Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized &quot;best practices.&quot;</li>
<li>High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.</li>
<li>Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).</li>
<li>Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.</li>
<li>Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.</li>
<li>Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.</li>
<li>Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent. 
</li></ul><ul><li>Deep expertise in the KSA retail and e-commerce landscape.</li>
<li>Experience in process automation or building CRM workflows from scratch.</li>
<li>Advanced technical knowledge of payment integrations and API-led products.</li>
<li>A &quot;builder&quot; mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

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