account support specialist

Press Ganey

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul>
This position is 100% remote but will only be considering applicants from Eastern and Central standard time zones.
The Account Management Support Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client&rsquo;s partnership with Press Ganey. With expertise in Press Ganey software applications and business procedures, they are responsible for supporting Delivery Specialists in gathering client specific requirements and product configuration. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements. 
 
Duties and Responsibilities:<ul><li>
Work with Implementation team to address client data, surveying, and reporting requests</li><li>
Use software tools to configure, test and validate all member experience products</li><li>
Responsible for client support throughout the implementation or on-going support cycle</li><li>
Prioritize workload and manage timelines to meet client target dates for projects and implementations</li><li>
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests</li><li>
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed</li><li>
Serve as first level support for QC efforts</li><li>
Support other department initiatives, as needed</li><li>
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.</li></ul> 
Qualifications:<ul><li>
1-2 years of relevant experience in information technology, health care, project management or operations role</li><li>
Excellent written and verbal communication skills are required</li><li>
Working knowledge of technical concepts (such as software, databases, data imports, and APIs)</li><li>
Excellent analytical, organization and problem-solving skills</li><li>
Strong attention to detail</li><li>
The ability to remain up-to-date with the latest software developments</li><li>
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)</li><li>
Ability to handle stressful situations</li><li>
Knowledge of Health Plans and member experience is preferred</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree in a related field is preferred but not required.</li></ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected hourly range for this position is $17.79 p/h to $26.92 p/h. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Account Management Support Specialist

Load One LLC

Job Title: Account Specialist Department: Operations Reports To: Operations Leader FLSA Status: Non-ExemptShifts available:Monday &ndash; Friday 1200-2000Friday &ndash; Sunday 0700-1900Position Summary:The Account Specialist is responsible for coordinating and managing the daily scheduling and dispatching of transportation vehicles. This role ensures efficient routing, timely delivery or pickup, and clear communication with drivers and customers. The Account Specialist plays a critical role in maintaining on-time performance, safety, and customer satisfaction.Key Responsibilities:<ul><li>Serves as the main liaison for assigned transportation accounts, addressing client inquiries and resolving service issues promptly.</li><li>Schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.</li><li>Monitor vehicle locations using GPS tracking systems and coordinate real-time adjustments as needed.</li><li>Communicate effectively with drivers to provide accurate instructions and updates.</li><li>Respond to emergencies, delays, or service issues by rerouting or adjusting plans to ensure minimal service disruption.</li><li>Maintain detailed records of driver schedules, routes, and delivery times.</li><li>Collaborate with operations, customer service, and logistics teams to ensure smooth transportation flow.</li><li>Ensure compliance with DOT regulations, safety protocols, and company policies.</li><li>Provide excellent service to customers by handling inquiries, updates, or complaints in a timely and professional manner.</li><li>Responsible to meet assigned individual KPI&rsquo;s and goals.</li><li>Other duties as assigned.</li></ul>Qualifications:Education:<ul><li>High school diploma or equivalent required; associate degree or vocational training in logistics or transportation preferred.</li></ul>Experience:<ul><li>1&ndash;3 years of dispatching experience in the transportation, logistics, or freight industry.</li></ul>Skills:<ul><li>Strong knowledge of routing software, GPS tracking tools, and transportation regulations.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure in a fast-paced environment.</li><li>Proficiency in Microsoft Office and transportation management systems (TMS).</li></ul>Working Conditions:<ul><li>Office environment with frequent communication via phone, radio, and computer systems.</li><li>May require evening, weekend, or holiday shifts depending on operational needs.</li><li>Ability to sit, stand, and use computer systems for extended periods.</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Logistics: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Taylor, MI 48180 (Required)</li></ul>Work Location: In person

Account Specialist

Sahouri Insurance & Financial

Client Service Specialist - Employee BenefitsSahouri Insurance &amp; Financial is a privately-held insurance agency headquartered in the heart of Tyson's Corner. As an all-lines insurance broker, Sahouri Insurance has been serving domestic and international communities with success since 1970.We offer a wide range of insurance products and risk management services, including: Embassies &amp; Diplomatic Missions, Commercial, Life and Disability, Employee Benefits and Private Clients.Given that the agency is client-focused, customer experience is at the top of its priorities. Sahouri's most valued asset is its people. Finding the right people is vital to providing a great customer service experience. Our human capital is our competitive advantage; it is what truly separates us from what the competition views as the industry standard for customer service.As the recipient of the GOLD Stevie Award for Best in Customer Service, our standards for providing the best customer experience are extremely high.Job Summary:The Client Support Specialist provides superior and timely customer service and assists the account management team in handling the daily claims, billing and eligibility requests for clients. This person also assists with the administration, reporting and processing of agency claims as well as coordinating with various carrier and agency personnel.Responsibilities:<ul><li>Provide exceptional customer service by communicating, responding and following up with clients and carriers in a timely manner.</li><li>Assist account managers in coordinating all aspects of client activities.</li></ul>&middot; Effectively manage all claims inquiries and follow up.<ul><li>Contact insurance carriers for acknowledgement, status and potential escalation for pending claims.</li><li>Assist account management team with enrollment &amp; eligibility requests.</li><li>Assist with billing errors and provide necessary documentation for corrections.</li><li>Enter and update client policy information in management system Epic.</li><li>Update and organize client files and records.</li><li>Assist with various special projects as needed to support team and agency.</li></ul>Qualifications/Experience:&middot; Active Life &amp; Health Insurance license.&middot; A minimum of 2 years of customer service experience in an office environment.&middot; Claims resolution and eligibility experience&middot; Self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks.&middot; The ability to work in a fast-paced environment where time-management and prioritization skills are essential.&middot; Excellent working knowledge of Microsoft Word, Excel, PowerPoint.&middot; Excellent verbal, written and communication skills.&middot; Other Languages Skills preferredJob Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li><li>Work from home</li></ul>People with a criminal record are encouraged to apply Experience: Customer service: 3 years (Preferred)Work Location: In personJob Type: Full-timeBase Pay: $28.00 - $31.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li><li>Work from home</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>Customer service: 3 years (Preferred)</li></ul>Work Location: Hybrid remote in McLean, VA 22102

Customer Support Specialist- Employee Benefits

Airgas

<div>R10087646 Sales Support Specialist (Open)
Location:
Phoenix, AZ - University - Retail shop
<h2 class="jobSectionHeader">How will you CONTRIBUTE and GROW?
</h2>We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.
<h1 class="jobSectionHeader">At Airgas, we RESPECT , HONOR and VALUE diversity.
</h1><h1 class="jobSectionHeader">Airgas is Hiring for a Sales Support Specialist in Phoenix, AZ!
</h1><h1 class="jobSectionHeader">We are looking for you!
</h1><ul><li>$27- 32
</li><li>Part time position- 29 hours weekly max
</li><li>Fully Remote
</li><li>Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&amp;D, and Disability Insurance.
</li><li>Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
</li><li>Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
</li><li>Early Access: Your benefits start after just 30 days of employmen t
</li></ul>Recruiter: Josselyn Suarez / Josselyn.suarez@airliquide.com / (562) 247- 0786
The Sales Support Specialist will support the sales representatives and will act as the pricing execution resource for the local areas, facilitate pricing through system requests, monitor price overrides, and support the rollout of price increases. You will also contribute by resolving customer disputes. You will engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence. You will collaborate with local teams by visiting branches to provide hands-on support and foster alignment across our network.
<ul><li>Maintains excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team.
</li><li>Produces sales and margin analysis , as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP.
</li><li>Facilitates all special pricing from sales representatives.
</li><li>Provides comprehensive PSA support and contract review, submits sales deal pricing in PROS (Smart Price Management), and partners with Account Managers and District Managers to coordinate effective price increases.
</li><li>Prepares business review and performance service reports for account managers to use in sales strategies.
</li><li>Supports the dispute workbench for the designated area, resolving customer issues with pricing through collaboration.
</li><li>Creates new sold-to accounts and validates account accuracy setup for the area.
</li><li>Coordinates efforts with the e-business team to set up customers on Airgas.com.
</li><li>Proactively identifies opportunities to review account pricing and areas where we can further support the account.
</li><li>Submits and updates all contract pricing for designated districts.
Supports the sales team with all PPRs (Periodic Price Reviews) for the designated districts
</li></ul><h2 class="jobSectionHeader">________________________
</h2><h2 class="jobSectionHeader">Are you a MATCH?
</h2>Required Qualifications:
<ul><li>Bachelor&rsquo;s Degree or equivalent experience .
</li><li>Valid driver&rsquo;s license and reliable personal vehicle with insurance coverage.
</li><li>Proficiency in common email, spreadsheet, word processing, and presentation software.
</li><li>Effective verbal and written communication skills with a demonstrated ability to build alignment across different departments.
</li><li>Proven experience supporting sales teams or working within a customer-centric business environment.
</li><li>A team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes
</li><li>Excellent skills in building alignmen t and navigating agreements to meet customer needs.
</li><li>High-level presentation and public speaking skills
</li><li>Ability to foster understanding and connect with individuals from different backgrounds.
</li><li>The ability to prioritize multiple tasks in a fast-paced environment while maintaining an excellent level of support for your colleagues.
</li></ul>Preferred Qualifications:
<ul><li>Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
</li><li>Experience utilizing data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems to provide insights for the team.
</li><li>Experience working in a field-based or branch-support environment where you&rsquo;ve enjoyed collaborating with local teams to improve processes.
</li></ul>________________________
Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&amp;D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees&rsquo; dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you&rsquo;ll find a welcoming workplace where you&rsquo;re valued for who you are and where you can fill your potential while growing a fulfilling career &mdash; whatever path you choose.
_________________________
Equal Employment Opportunity Information 
 
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans&rsquo; Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice</div>

Sales Support Specialist

Baptist Health - Alabama

<div>B aptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
To learn more about Baptist Health, visit us at https://www.baptistfirst.org .
Highlights:
Summary : The CBO Account Review Specialist (ARS) communicates concisely and provides excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers with professionalism, competency, compassion, and ownership. The ARS is responsible for using and maintaining knowledge of multiple computer systems and payer portals/web-based applications or systems on a daily basis. Duties may include, but are not limited to the following: Full account resolution, including the review/audit of all activity; updating data in appropriate systems and filing for insurance, financial assistance and/or other; 3) Proper and timely account adjustments; 4) Review and Confirmation of accurate patient responsible balances; 5) Assistance with patients and patient's family phone calls and walk-ins 6) Review for appropriate financial classification; 6) Review to ensure appropriate payment posting and identification of overpayments/refunds due; 8) Account notations; and 9) Performs other duties as requested. Notifies Supervisor of account error trends. Education / Experience :High school diploma or equivalent required. Minimum 2 years medical billing/collection or related experience preferred. Previous experience working in healthcare with knowledge of third party payers and denials preferred. License / Certification : CPAR certification preferred. Knowledge, Skills, and Abilities :
 
<ul><li>Excellent written and verbal communication skills.
</li><li>Strong planning, organizational and decision-making skills.
</li><li>Must be able to work independently.
</li><li>Must be able to multitask.
</li><li>Strong analytical and lateral thinking skills.
</li><li>Must be able to communicate and negotiate with a variety of internal and external constituencies.
</li><li>Working knowledge of MS Word, Excel, Outlook and PowerPoint.
</li><li>Knowledge or medical terminology and experience with third party payers.
</li><li>Ability to maintain a professional and customer centric composure in difficult or challenging situations while maintaining confidentiality.
</li><li>Knowledge of HIPAA standards and regulations.
</li><li>Organizational and time management skills.
</li><li>Ability to provide a positive customer service experience to guests, visitors and patients.
</li><li>Ability to prioritize workload to achieve maximum efficiency.
</li></ul>Working Conditions/Physical Requirements : Position requires sitting for 70% of the workday and mobility 30% of the workday.
 
There is occasional stooping, bending, kneeling, and crouching.
 
There is frequent reaching, use of hands and repetitive action.
 
Requires occasional lifting or carrying up to 50 pounds, pushing/pulling up to 50 pounds.
 
There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
 
Continuous visual acuity at close and distant range.
 
Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
 
Much exposure to computer work.
 
Occasional exposure to risk of electrical shock.
 
Some exposure to infectious disease while performing job-related tasks.
 
Some exposure to hazardous chemicals. Occasional exposure to radiation.
Primary Location:
Corporate
Job:
Account Review Specialist - Customer Service
Accounts Review Specialist
Job Type:
Regular-Full time
Shift :
First Shift (United States of America)</div>

Account Review Specialist - Customer Service

Spike electric

<div>Summary
Spike Electric Controls is seeking a detail-oriented accounting specialist with a primary focus on Accounts Receivable and collections, while supporting Accounts Payable functions as needed.
This role is responsible for maintaining workflow continuity across AR and AP, ensuring tasks are completed efficiently, backlogs are minimized, and daily accounting operations remain on track. The ideal candidate is experienced, proactive, and comfortable driving collections efforts while shifting between customer-facing communication and vendor-side processing as business needs require.
Cultural Representation
The Accounting Support Specialist is expected to demonstrate accountability, urgency, and ownership in all assigned workflows. They contribute to Spike&rsquo;s culture by following through on commitments, maintaining accuracy in financial data, and supporting team members to ensure continuity of operations.
They represent the discipline required to maintain financial integrity, communicate clearly with internal teams and external partners, and uphold company expectations related to professionalism and performance.
Job Responsibilities
Accounts Receivable (Primary Focus)
<ul><li>Manage customer accounts and drive structured follow-up on past due balances
</li><li>Execute consistent, structured collections outreach via phone and email to reduce delinquency
</li><li>Maintain accurate AR aging, proactively reduce aging balances, and escalate high-risk accounts
</li><li>Support invoicing and ensure billing accuracy to prevent delays in payment
</li><li>Partner with internal teams to resolve billing discrepancies quickly and completely
</li><li>Support cash application and perform accurate customer account reconciliation
</li></ul>Accounts Payable (Support Role)
<ul><li>Accurately enter and process vendor invoices with proper coding and approvals
</li><li>Communicate with vendors to resolve discrepancies and ensure timely payment processing
</li><li>Support invoice backlog reduction and high-volume processing periods
</li><li>Execute and maintain compliance with three-way match process (PO, receipt, invoice)
</li><li>Maintain organized, audit-ready documentation and records
</li></ul>Cross-Functional Support
<ul><li>Step into AR or AP workflows as needed to prevent delays, eliminate backlogs, and maintain continuity
</li><li>Support month-end close activities across AR and AP functions
</li><li>Identify process gaps and proactively communicate improvement opportunities
</li><li>Collaborate with the accounting team to maintain consistent, efficient workflows
</li></ul>Performance &amp; Behavioral Expectations
<ul><li>Demonstrates urgency, ownership, and accountability in managing assigned workflows and open items
</li><li>Follows through on tasks until fully resolved, minimizing the need for rework or escalation
</li><li>Contributes to reducing AR aging and maintaining timely processing of AP transactions
</li></ul>Qualifications
<ul><li>4+ years of experience in Accounts Receivable, Accounts Payable, or both
</li><li>Associate Degree is a plus
</li><li>Strong collections experience with confidence handling customer conversations and driving payment resolution
</li><li>Ability to manage competing priorities and shift between tasks in a fast-paced environment
</li><li>Experience with accounting systems; Microsoft Dynamics Business Central is a plus
</li><li>Solid understanding of invoice processing and basic accounting principles
</li><li>Strong attention to detail, organization, accountability, and follow-through
</li><li>Proficient in Microsoft Excel</li></ul></div>

Accounting Support Specialist (AR/AP)

Clark Associates

<div><h2 class="jobSectionHeader">Job Summary</h2>
With a focus on hospitality and creative problem-solving, our Account Support Representatives deliver an exceptional customer experience to the chain restaurant operators and commercial/non-commercial businesses who order food service equipment and supplies from Clark National Accounts. They are charged with finding innovative solutions for customers by utilizing critical thinking, ensuring operational efficiency, making cost-effective decisions, and maintaining an emphasis on hospitality. If you share our enthusiasm for customers and thrive in a collaborative work environment, we'd love to discuss the Account Support Representative position with you!<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Effectively respond to and interact with customers via phone, email, and live chat.</li><li>
Provide prompt and accurate responses to customer queries, maintaining a professional and empathetic tone.</li><li>
Address customers' questions related to platform, order, and product issues in a timely manner, probing effectively to understand the root cause of the inquiry.</li><li>
Provide strategic solutions to turn potentially negative experiences into net positive results.</li><li>
Educate customers about our products, services, policies, and procedures.</li><li>
Proactively identify ways to improve our standards, procedures, and operational efficiencies.</li><li>
Monitor fulfillment issues and work with other internal divisions and external contacts to provide customers with timely order status updates.</li><li>
Maintain accurate and comprehensive records of customer interactions and resolutions on various platforms.</li><li>
Offer expertise and tailored support to specific clients, aiming to enhance loyalty and increase sales by serving as the Dedicated Specialist for key accounts.</li><li>
Develop and maintain account-specific resources to ensure peers have up-to-date information on assigned Dedicated Specialist accounts.</li><li>
Learn about the food service industry, the products we sell, and the unique needs of the clients we serve.</li></ul><h2 class="jobSectionHeader">
Physical Requirements</h2><ul><li>
Work is performed while sitting/standing and interfacing with a personal computer.</li><li>
Requires the ability to communicate effectively using speech, vision, and hearing.</li><li>
Requires the regular use of hands for simple grasping and fine manipulations.</li><li>
Requires occasional bending, squatting, crawling, climbing, and reaching.</li><li>
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.</li></ul><h2 class="jobSectionHeader">
Remote Work Qualifications</h2><ul><li>
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.</li><li>
Access to a home router and modem.</li><li>
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).</li><li>
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.</li><li>
The desire and ability to work and communicate with other team members via chat, webcam, etc.</li><li>
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.</li></ul><h2 class="jobSectionHeader">
Experience</h2>
This role does not require previous experience. We value relevant skills and experience, and alignment with our core values above all else. 
We seek candidates who Lead with Integrity, Drive Innovation, Take Ownership, and Pursue Excellence.<h2 class="jobSectionHeader">
Education</h2>
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.<h2 class="jobSectionHeader">
Desired Traits &amp; Skills</h2><ul><li>
Excellent written and verbal communication skills</li><li>
Strong problem-solving abilities and a customer-centric attitude</li><li>
Empathy and active listening skills</li><li>
The ability to multitask and prioritize responsibilities in a fast-paced environment</li><li>
Adaptability to evolving processes and a willingness to embrace change</li><li>
A strong work ethic with a high level of internal motivation</li><li>
A hunger to learn and grow both professionally and personally</li><li>
The ability to work effectively both independently and within a team framework</li><li>
Strong time-management skills to succeed in a hybrid work environment</li></ul><h2 class="jobSectionHeader">
Company Overview</h2>
An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.<h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Medical</li><li>
Vision</li><li>
Dental</li><li>
PTO</li><li>
Paid Maternity Leave</li><li>
Paid Parental Leave</li><li>
Life Insurance</li><li>
Disability</li><li>
Dependent Care FSA</li><li>
401(k) matching</li><li>
Employee Assistance Program</li><li>
Wellness Incentives</li><li>
Company Discounts</li><li>
AT&amp;T &amp; Verizon Discount</li><li>
Bonus Opportunities</li><li>
Accident Insurance</li><li>
Critical Illness Insurance</li><li>
Adoption Assistance</li></ul><h3 class="jobSectionHeader">
Available at HQ Locations Only</h3><ul><li>
On-Site Fitness Centers</li><li>
Dog-friendly Offices</li></ul></div>

Account Support Representative (Hybrid)

Search 10000+ Account support specialist jobs near you this March. New roles added regularly across leading industries. Apply today.