accounting software specialist

Serving Immigrants

<p>Accounting Specialist (On-Site &ndash; Miami)</p><p>We are seeking a detail-oriented Accounting Specialist to support the financial operations of our growing legal team. This position will report directly to the CFO and assist in maintaining accurate financial records and compliance.</p><p>Responsibilities:</p><ul><li>Maintain general ledger and accounting records</li><li>Perform monthly bank reconciliations</li><li>Assist in preparation of financial statements</li><li>Support tax compliance and documentation</li><li>Process invoices and manage accounts payable/receivable</li><li>Ensure accuracy and organization of financial data</li></ul><p>Qualifications:</p><ul><li>Minimum 2+ years of accounting experience in the U.S.</li><li>Knowledge of GAAP</li><li>Experience with QuickBooks or similar accounting software</li><li>Strong attention to detail</li><li>Organized and reliable</li><li>Bilingual English/Spanish preferred</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Accounting Specialist

BrightLine Group

<p>BrightLine Group (http://www.brightlinegroup.com) is a woman-owned consulting team based in Colorado and Mississippi with a strong expertise in energy efficiency and sustainability. We aim to deliver outstanding consulting services, a positive and collaborative spirit, and a focused work ethic to our clients.</p><p>BrightLine Group is seeking to hire an experienced Accounting Specialist. We&rsquo;re looking for someone who is motivated, self-directed, and interested in helping our company run smoothly and efficiently. As a small and growing business, we need team members who are flexible and interested in contributing to the group in multiple and creative ways.</p><p>The Accounting Specialist will use strong problem-solving skills, attention to detail, excellent communication skills to support the CFO in performing the following duties:</p><ul><li>Overall responsibility for the daily, monthly, quarterly and year end accounting activities. This includes GL account journal entries and account reconciliation; entry and posting of all accounts payables, accounts receivables, and payroll data entry.</li><li>Streamline, automate, develop, and implement best practice accounting procedures by analyzing current procedures and recommending changes when needed</li><li>Liaise with internal business partners and cross-functional teams to gather data, improve processes and support business needs.</li><li>Support the external tax reporting and provide reporting schedules and requested information for the year end external tax and quarterly reviews.</li><li>Support all system upgrades/implementation efforts.</li><li>Support the monthly internal management reporting function including ad-hoc reporting.</li><li>Perform other related job duties as needed, especially as company grows</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Technical accounting knowledge, including US GAAP</li><li>Project accounting system experience a plus (Unanet A/E, Unanet GovCon, Deltek, etc.)</li><li>Working knowledge of Excel and other Microsoft Office Software tools</li><li>Excellent organizational skills and attention to detail.</li><li>Excellent time management skills with a proven ability to meet deadlines.</li><li>Alignment with our team&rsquo;s core values.</li></ul><p><b>Desired Skills &amp; Qualifications</b></p><ul><li>Experience in a small business with multi-state client engagements.</li><li>Experience with consulting firms a plus.</li></ul><p>Job Type: Part-time</p><p>Pay: $40.00 - $50.00 per hour</p><p>Expected hours: 20 &ndash; 30 per week</p><p>Benefits:</p><ul><li>401(k) 5% Match</li><li>Life insurance</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>Bookkeeping: 3 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Boulder, Colorado 80302 (Required)</li></ul><p>Work Location: In person</p>

<div>
 We are seeking a detail-oriented and highly organized
 <strong>
  Accounting Specialist.
 </strong>
 The role will support core accounting, reporting, and compliance activities while working closely with engagement teams and regional finance functions.
 <br/>
 <br/>
 Preference will be given to Arabic-speaking candidates and those already based in Qatar; however, all suitably qualified applicants&mdash;including candidates from abroad&mdash;will be considered.
 <br/>
 <br/>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate accounting records in compliance with IFRS, firm policies, and local Qatar regulations
  </li>
  <li>
   Support month-end and year-end closing processes, including preparation of journal entries and reconciliation
  </li>
  <li>
   Perform balance sheet reconciliations and ensure timely resolution of outstanding items
  </li>
  <li>
   Process accounts payable, employee expense claims, vendor payments, and intercompany transactions
  </li>
  <li>
   Prepare and review client invoices, ensuring accuracy of time and expense allocations
  </li>
  <li>
   Monitor accounts receivable aging and support collection activities in coordination with engagement teams
  </li>
  <li>
   Assist in revenue recognition processes in accordance with firm and IFRS guidelines
  </li>
  <li>
   Support budgeting, forecasting, and financial performance reporting for internal cost centers
  </li>
  <li>
   Prepare management reports, financial schedules, and analysis for leadership review
  </li>
  <li>
   Ensure compliance with Qatar tax regulations, including VAT filing, reporting, and documentation
  </li>
  <li>
   Liaise with external auditors and support statutory and internal audits
  </li>
  <li>
   Maintain strong internal controls and ensure adherence to global and regional finance policies
  </li>
  <li>
   Participate in process improvement initiatives to enhance efficiency and accuracy
  </li>
  <li>
   Handle confidential financial and client-related information with integrity and professionalism
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Accounting, Finance, or a related field
  </li>
  <li>
   Minimum of 8-10 years of relevant accounting experience
  </li>
  <li>
   Experience working in Qatar or the GCC region is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of ac:counting principles and financial processes
  </li>
  <li>
   Proficiency in accounting software (e.g., SAP, Oracle, QuickBooks, or similar)
  </li>
  <li>
   Bachelor&rsquo;s degree in Accounting, Finance, or a related field
  </li>
  <li>
   Minimum of 2&ndash;4 years of relevant accounting experience
  </li>
  <li>
   Demonstrated experience as a General Ledger Specialist
  </li>
  <li>
   Strong hands-on experience in Bookkeeping and daily accounting operations
  </li>
  <li>
   Proven background in Accounts Payable and Cost of Sales processing
  </li>
  <li>
   Solid experience managing Accounts Receivable, billing, and collections
  </li>
  <li>
   Experience working in Qatar or the GCC region is an advantage
  </li>
  <li>
   Excellent attention to detail and strong analytical skills
  </li>
  <li>
   Ability to work independently and meet deadlines
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Fluency in English is required
  </li>
  <li>
   Arabic language skills are highly preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates currently residing in Qatar are preferred
  </li>
  <li>
   Candidates from abroad will also be considered
  </li>
  <li>
   Ability to join within a short notice period is an advantage
  </li>
 </ul>
</div>


Hoyleton Youth and Family Services

<div>Description:
<p><b>
POSITION SUMMARY</b></p><p>
The Accounting Specialist assists the Accounting Department with core accounts payable functions, including invoice processing, payment execution, account reconciliations, and related accounting activities. This role supports compliance with federal and state regulations, ensures accurate financial records, and contributes to the integrity of financial reporting. The Accounting Specialist serves as a key support role within Finance, particularly in accounts payable operations and cash management activities.</p><p><b>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></p><ul><li>
Process accounts payable transactions using accounting software.</li><li>
Ensure invoices and check requests are reviewed, approved, and paid in a timely and accurate manner.</li><li>
Verify that purchase orders and contractual arrangements align with payment terms and related charges.</li><li>
Provide ongoing evaluation of current processes and recommend improvements to enhance efficiency and accuracy.</li><li>
Support internal and external audits by providing documentation and responding to audit inquiries.</li><li>
Prepare check, EFT, and online payments for processing.</li><li>
Ensure accurate General Ledger coding for all accounts payable transitions.</li><li>
Research and resolve payment discrepancies and disseminate resolution to all involved.</li><li>
Assist with month-end financial close by ensuring all open invoices are processed and recorded.</li><li>
Handle sensitive and confidential financial information with discretion.</li><li>
Provide timely and accurate accounts payable information to Finance leadership and management.</li><li>
Perform daily review of concur transactions as the first line of Finance approval.</li><li>
Track outstanding checks and assist with follow-up and resolution as needed.</li><li>
Provide Future scheduling and estimates of outgoing payments to support cash management.</li><li>
Participate in accounting projects and perform other accounting-related duties as assigned.</li></ul><p><b>
QUALIFICATION REQUIREMENTS</b></p><ul><li>
Demonstrated knowledge of accounts payable processes and basic accounting functions.</li><li>
Working knowledge of GAAP and fundamental accounting principles.</li><li>
Experience using accounting software and Microsoft Office products; experience with Microsoft Dynamics GP preferred.</li><li>
Experience with Concur or a similar travel and expense management system.</li><li>
Experience with a commercial credit card program, such as JP Morgan Chase Commercial Card or a comparable system.</li><li>
Strong mathematical aptitude with the ability to perform accurate calculations; may be subject to testing.</li><li>
Strong attention to detail and commitment to accuracy and data integrity.</li><li>
Ability to identify discrepancies, analyze information, and take initiative to resolve issues.</li><li>
Effective written and verbal communication skills.</li><li>
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li><li>
Ability to handle sensitive and confidential financial information with discretion.</li><li>
Must meet DCFS/CANTS clearance requirements.</li><li>
Must be at least 21 years of age.</li><li>
Must possess and maintain a valid driver&rsquo;s license and maintain proof of automobile insurance.</li></ul>
Requirements:
<p><b>
EDUCATION AND/OR EXPERIENCE</b></p><ul><li>
High school diploma required.</li><li>
Coursework in Accounting or Business preferred.</li><li>
Associate degree in Accounting preferred.</li><li>
Minimum of one year of relevant accounting or accounts payable experience required.</li></ul><p><b>
CARE &amp; TCI</b></p><p>
Hoyleton has adopted the CARE (Children and Residential Experience), <b>developed by Cornell University</b>, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.</p><p><b>
Completion of CARE and TCI training is an internal requirement for all staff</b> and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.</p><p><b>
TCI (Therapeutic Crisis Intervention)</b>. Employees must:</p><ul><li>
Pass the written test annually</li><li>
Pass the physical test every six months (if applicable to their role)</li></ul><p>
Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.</p><p></p><p><b><br>
WORKING CONDITIONS</b></p><p>
This position operates in a professional office environment and may require travel to agency sites based on role responsibilities.</p><p>
The role involves periods of walking, standing, or sitting, and may occasionally require climbing stairs, bending, kneeling, or lifting materials up to 25 pounds, depending on job duties.</p><p>
Minimal exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities.</p><p></p><p><b><br>
BENEFITS</b></p><ul><li>
Medical insurance with company funded Health Savings Account (HSA)</li><li>
Dental and vision insurance</li><li>
Paid vacation, sick, and personal days</li><li>
10 company holidays and 1 floating holiday</li><li>
Monthly cell phone reimbursement</li><li>
6 weeks paid parental leave</li><li>
403(b) retirement plan with up to 5% employer match</li><li>
Employer-paid life insurance</li><li>
Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage</li><li>
Employee Assistance Program (EAP) available to employees and their household members for additional support</li><li>
Tuition reimbursement to encourage continued learning and growth</li><li>
BenefitHub Perks Program offering valuable employee discounts</li></ul></div>

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.
 <br/>
 <br/>
 Division Link: https://chartersoftware.com/
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a detail-oriented and customer-focused
 <strong>
  Technical Support Specialist (Accounting)
 </strong>
 to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.
  </li>
  <li>
   Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.
  </li>
  <li>
   Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.
  </li>
  <li>
   Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.
  </li>
  <li>
   Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.
  </li>
  <li>
   KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).
  </li>
  <li>
   After-Hours Support: Handle after-hours inquiries as required to support business continuity.
  </li>
  <li>
   Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.
  </li>
  <li>
   Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).
  </li>
  <li>
   Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.
  </li>
  <li>
   Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.
  </li>
  <li>
   Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.
  </li>
  <li>
   Communication Skills: Outstanding verbal and written English communication skills.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office Suite.
  </li>
  <li>
   Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.
  </li>
  <li>
   Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.
  </li>
  <li>
   Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.
  </li>
  <li>
   International Exposure: Experience living or studying in North America or the U.K. (optional).
  </li>
  <li>
   Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Shift Timings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time
  </li>
  <li>
   Weekend Availability: Willingness to work weekends, if required
  </li>
  <li>
   Location: Lahore (Contour Software Office)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Technical Support Specialist (Accounting)

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Job Description Accounting Specialist</b></h1><p></p><p><b><br>
Job Purpose:</b></p><p>
The <b>Accounting Specialist</b> is responsible for managing transactional accounting processes, ensuring accuracy in accounts payable (AP) and accounts receivable (AR), and maintaining financial records. This role plays a key part in ensuring the timely processing of invoices, payments, and reconciliations while supporting financial reporting and compliance requirements.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Accounts Payable (AP) Management:</b><ul><li>
Process vendor invoices, ensure accuracy, and match with purchase orders</li><li>
Manage payment schedules, process payments (wire transfers), and resolve discrepancies</li><li>
Maintain relationships with vendors and negotiate payment terms</li></ul></li><li><b>
Accounts Receivable (AR) Management:</b><ul><li>
Generate customer invoices based on contracts and agreements</li><li>
Process incoming payments and reconcile with outstanding receivables</li><li>
Follow up with customers on overdue invoices and implement collection strategies</li><li>
Review and reporting of A/R Aging</li></ul></li><li><b>
Bank Reconciliation &amp; Expense Management:</b><ul><li>
Perform bank reconciliations and ensure accurate posting of transactions.</li><li>
Reconcile credit card expenses, employee reimbursements, and travel expense reports</li></ul></li><li><b>
General Accounting &amp; Compliance:</b><ul><li>
Maintain accurate records in Netsuite (ERP System), ensuring all transactions are properly documented</li><li>
Assist in month-end, quarter-end and year-end closing activities, including journal entries and account reconciliations</li><li>
Ensure adherence to internal controls, accounting standards (GAAP/IFRS), and audit requirements</li></ul></li></ul><p><b>
Key Skills &amp; Qualifications:</b></p><ul><li>
Strong knowledge of AP/AR processes, reconciliations, and financial record-keeping</li><li>
Excellent attention to detail and problem-solving skills.</li><li>
Strong skills in Microsoft Excel (pivot tables, VLOOKUP, formulas).</li><li>
Ability to handle multiple tasks and deadlines in a fast-paced environment.</li><li>
Strong interpersonal and communication skills for vendor and customer interactions</li><li>
Fluent in English written and spoken is a must.</li></ul></div></div></div></div></div><div></div>

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:</div></div><div><div>
Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.</div></div><div><div>
Division Link: <div>https://chartersoftware.com/</div></div></div><div><div>
Job Description:</div></div><div><div>
We are seeking a detail-oriented and customer-focused Technical Support Specialist (Accounting) to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li> Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.</li><li> Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.</li><li> Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.</li><li> Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.</li><li> Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.</li><li> KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).</li><li> After-Hours Support: Handle after-hours inquiries as required to support business continuity.</li><li> Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.</li></ul></div><div></div><div><div>
Required Skills &amp; Experience:</div></div><div><ul><li>Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.</li><li>Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).</li><li>Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.</li><li>Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.</li><li>Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.</li><li>Communication Skills: Outstanding verbal and written English communication skills.</li><li>Technical Proficiency: Strong working knowledge of Microsoft Office Suite.</li><li>Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).</li></ul></div><div></div><div><div>
Desired Skills &amp; Experience:</div></div><div><ul><li>SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.</li><li>Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.</li><li>Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.</li><li>International Exposure: Experience living or studying in North America or the U.K. (optional).</li><li>Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.</li></ul></div><div></div><div><div>
Work Environment &amp; Shift Timings:</div></div><div><ul><li>Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time</li><li>Weekend Availability: Willingness to work weekends, if required</li><li>Location: Lahore (Contour Software Office)</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

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