addiction case manager

Face Addiction Now

Case Manager-RedirectJob descriptionThe Redirect addiction-related diversion program is a street-based, long-term, and unconventional approach to case management. Redirect case work is non-coercive, non-time delimited, street-based, and built on multiple pathways to recovery, including harm reduction, and steeped in Stages of Change theory and motivational interviewing practices.This position will manage a caseload of approximately 15-25 participants and will work in conjunction with local police departments and FAN&rsquo;s Comeback Quick Response Team (QRT). Our team works to identify individuals impacted by substance use disorder (SUD) and provide a continuum of care to ensure participants get the treatment, support, and ongoing connection they need for their recovery journey.Duties will include:<ul><li>Meeting participants where they're at, both throughout the community and in their recovery process (in-home case management).</li><li>Transporting participants.</li><li>Promoting the development of a comprehensive service delivery system by identifying participant needs and gaps in services to meet those needs better.</li><li>Collaborating with FAN&rsquo;S Quick Response Team while carrying out duties of case manager.</li><li>Providing assessments for participants within the program and meeting with participants shortly after identified (within 24 hours).</li><li>Conducting initial assessments of the client&rsquo;s needs, desires, strengths, and barriers.</li><li>Together with the client, preparing the necessary action steps for the client and case manager to achieve established goals.</li><li>Setting up regular follow-up meetings with the client, based on the client&rsquo;s needs for intensity &ndash; but no less frequently than once per week.</li><li>Assisting participant in accessing services, resources, and supportive benefits, as needed.</li><li>Intensive case management, harm reduction strategies, identifying proper treatment, and following-up across 12 months with each participant.</li><li>Following up, recommending exit, or reevaluating plan, as needed.</li><li>Attending and participating in case review meetings with Case Management Supervisor at FAN.</li><li>Tracking and developing appropriate data measures for program evaluation on electronic management system.</li><li>Supporting and effectively communicating with team members, including employees and contractors.</li><li>Staying knowledgeable about all FAN programs and national trends.</li><li>Representing FAN in a professional manner while performing duties.</li><li>Other duties as assigned.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in the human services or related field, with a proven track record of successfully working with diverse populations. Please note the FAN will consider alternative, comparable experience to a degree.</li><li>BSW or equivalent preferred.</li><li>Excellent time management skills, with the ability to work independently and responsibly.</li><li>Excellent verbal and written communication skills.</li><li>Comfortable speaking with and in front of law enforcement.</li><li>Willingness to adhere to the NASW Code of Ethics.</li><li>Exhibit a commitment to diversity and issues related to poverty.</li><li>Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.</li><li>Ability to multitask.</li><li>Computer skills, with proficiency in Microsoft Office, including Word, Excel, Exchange, and use of the Internet in locating resources.</li><li>Minimum of 3 years experience working with persons who suffer from substance use disorders (SUD) and mental illness; or 1 academic year of graduate practicum/internship experience working with persons with SUD and mental illness.</li><li>Ability to implement community program and initiatives while working collaboratively with multiple community organizations and department stakeholders.</li><li>Ability to work non-traditional hours and be available for critical incident call-ins.</li><li>Excellent oral and written communication skills, customer service skills, and organizational skills</li><li>Must be able to complete extensive documentation.</li><li>Minimum of one year experience with clinical diagnostic assessment and evaluation of adults and children experiencing behavioral health crises, crisis intervention, grief counseling, and determining hospital eligibility is highly preferred.</li><li>Knowledge of Google products, including Drive, Gmail, and Calendar.</li><li>Valid Michigan&rsquo;s driver&rsquo;s license and proof of insurance.</li><li>Knowledge of opiate use prevention.</li><li>Articulate and approachable.</li><li>Assertive and welcoming.</li></ul>Additionally, the person that fills this position must:<ul><li>Have strong diagnostic skills, especially related to mental health and substance use issues.</li><li>Have familiarity with issues related to homelessness.</li><li>Have familiarity with community resources.</li><li>Have excellent engagement skills.</li><li>Have good judgment.</li><li>Have the ability to de-escalate conflict and manage crises.</li><li>Have the ability to work independently or as part of a team.</li><li>Be mindful of personal boundaries, ethical obligations, and the primacy of client needs.</li><li>Have a commitment to economic justice and civil and human rights issues.</li><li>Be mature in nature and professional in action.</li><li>Be reliable and willing to work required shifts, including holidays and weekends.</li></ul>Physical Requirements:<ul><li>Ability to lift to 25 lbs., and sit, stand, bend, climb, lift, carry, and/or reach frequently and for extended periods of time.</li></ul>Reporting Relationships: Reports to Case Manager SupervisorWork Location: Community BasedJob Type: Full-time, up to 40 hours per weekPay: $25.00 per hourSchedule: 8 hour Shifts, Monday to Friday, Weekend AvailabilityBenefits:<ul><li>Medical Insurance</li><li>Health Spending Account (HSA)</li><li>Flexible Spending Account (FSA)</li><li>Dental Insurance</li><li>Vision Insurance</li><li>401(k) with Employer Matching</li><li>Life and Disability Insurance</li><li>Paid Time Off (PTO) and Sick Time</li><li>Holiday Pay</li><li>Bereavement Leave</li><li>Mileage Reimbursement</li></ul>Equal Opportunity Statement:Face Addiction Now is a recovery-friendly workplace, which means we actively employ/hire people in recovery and encourage people in recovery to apply. We are an equal opportunity employer committed to diversity and inclusion in the workplace and do not discriminate against employees or job applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other protected class covered by state, federal, and/or local law.Additional Information:This position is grant-funded and subject to the funding, budget, and timelines within grant provisions.Job Type: Full-timePay: $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyLicense/Certification:<ul><li>Driver's License and Proof of Insurance (Required)</li></ul>Work Location: In person

Case Manager-Redirect Addiction-Related Diversion Program (Macomb/Oakland County)

Avenues Recovery

<div>Who We Are
Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. With an unrivaled, evidence - based clinical curriculum and highly individualized care, Avenues continues to set new standards in the world of addiction treatment. Our programs - spanning detox, residential, PHP, IOP and outpatient services - have transformed the lives of thousands to date. But our secret superpower is our people. If you are a talented, passionate clinician looking to make a real difference in the recovery community, the Avenues family warmly welcomes you!
Now Hiring a Case Manager for our newest Detox and Residential treatment facility, located in Indianapolis, IN. 
What You'll Do<ul><li>
Advocate for client, addressing and resolving any external barriers to treatment</li><li>
Initiate case management for each client upon intake, addressing any pressing needs</li><li>
Oversee client accounts, ensuring insurance is active throughout duration of treatment</li><li>
Provide ongoing case management throughout the duration of treatment</li><li>
Arrange housing, financial aid, legal aid, vocational training etc. as necessary for client post - discharge</li><li>
Facilitate comprehensive discharge planning (continuing care, housing, sober support etc.)</li></ul> 
What We're Looking For<ul><li>
High School diploma or GED preferred</li><li>
1-year experience in treatment industry preferred</li><li>
If in recovery, a minimum one-year period of sustained sobriety is required.</li><li>
Excellent communication, multitasking, and time management skills</li><li>
Strong problem-solving and critical thinking skills</li><li>
Warm, empathetic, respectable personality</li></ul> 
Why Join Us?
Avenues features a rich, enjoyable workplace culture where each employee is valued and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family you'll be eligible for the following benefits package:<ul><li>
401K with employer match</li><li>
Medical Insurance
</li><li>Dental
</li><li>Vision</li><li>
Accident</li><li>
Critical Illness</li><li>
Hospital Indemnity</li><li>
Voluntary Short-Term Disability</li><li>
Voluntary Long -Term Disability</li><li>
Employer-Paid Life and AD&amp;D</li><li>
LifeTime Benefit Term Insurance with Long Term Care</li><li>
Legal Coverage</li><li>
Pet Insurance</li><li>
Identity Theft Protection</li><li>
Employer-Paid Employee Assistance Program</li><li>
Flexible Spending Account (FSA) - Medical</li><li>
Dependent Care FSA (DCF)</li><li>
Eligible for HRSA STAR federal student loan repayment</li></ul> 
Join our growing team and discover the magic here at Avenues! 
Apply today!</div>

Case Manager

Family Life Center

Job Summary Join our dedicated team as a Domestic Violence Advocate and become a vital force in empowering survivors to rebuild their lives with safety, dignity, and hope. In this role, you will provide compassionate crisis intervention, emotional support, and practical assistance to individuals experiencing domestic violence. Your efforts will help create a safe environment for clients while guiding them through complex challenges related to safety planning, case management, and access to resources. This paid position offers an opportunity to make a meaningful difference in the lives of vulnerable populations while developing your skills in social work, behavioral health, and crisis response.Responsibilities<ul><li>Offer immediate crisis intervention and emotional support to survivors of domestic violence through active listening and empathetic communication </li><li>Conduct intake assessments to gather essential client information and determine appropriate services and safety plans </li><li>Assist clients with safety planning, including securing safe housing options and coordinating emergency responses when necessary </li><li>Provide case management by connecting clients with community resources such as legal aid, healthcare, childcare, addiction counseling, and housing programs </li><li>Document client interactions accurately through data entry, filing, and maintaining confidential case records </li><li>Support clients with behavioral health needs by administering medication (if applicable), providing behavioral management strategies, and facilitating access to mental health services </li><li>Collaborate with security personnel and law enforcement during incidents requiring additional safety measures or crisis management </li><li>Supervise or coordinate with volunteers or junior staff members to ensure quality service delivery</li></ul>Qualifications<ul><li>Proven supervising experience in social work, crisis intervention, or related fields is highly desirable </li><li>Strong communication skills with the ability to de-escalate conflicts and build trust with diverse populations </li><li>Experience in crisis intervention, conflict management, and behavioral health practices </li><li>Knowledge of child welfare, childcare services, and home &amp; community care experience preferred </li><li>Ability to perform intake assessments accurately while maintaining confidentiality </li><li>Familiarity with data collection tools such as data entry systems and filing procedures for case documentation </li><li>Certification or training in first aid and medication administration is a plus </li><li>Understanding of addiction counseling principles and LIHTC (Low-Income Housing Tax Credit) programs is advantageous</li></ul>Join us in making a lasting impact by empowering survivors through compassionate advocacy, resource coordination, and unwavering support. Your dedication will help foster safer communities where everyone has the opportunity to thrive.Pay: From $18.00 per hourBenefits:<ul><li>403(b)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Domestic Violence Advocate

Florida Treatment Center

Job Overview We are seeking a dynamic and compassionate Group Facilitator to lead engaging therapeutic groups within our behavioral health and mental health programs. In this role, you will facilitate group sessions that promote healing, growth, and resilience among diverse populations. Your expertise in clinical counseling, crisis intervention, and group therapy will be instrumental in creating a supportive environment that fosters positive change. This paid position offers an exciting opportunity to make a meaningful impact while utilizing your skills in psychotherapy, motivational interviewing, and behavioral health practices.Duties<ul><li>Lead and facilitate structured group therapy sessions focused on mental health, addiction recovery, or behavioral management.</li><li>Develop tailored session plans based on client needs, incorporating evidence-based techniques such as cognitive behavioral therapy (CBT) and applied behavior analysis (ABA).</li><li>Conduct patient assessments and intake evaluations to determine appropriate group placement and treatment goals.</li><li>Collaborate with multidisciplinary teams to coordinate care plans, ensuring comprehensive support for clients&rsquo; mental health and addiction recovery journeys.</li><li>Maintain accurate medical documentation, including progress notes, treatment plans, and session summaries in compliance with HIPAA regulations.</li><li>Utilize crisis intervention skills to manage emergencies or disruptive behaviors during sessions effectively.</li><li>Collect data on client progress and participation to inform ongoing treatment strategies and support research initiatives.</li></ul>Requirements<ul><li>Proven experience in psychotherapy, social work, or clinical counseling within hospital or community settings.</li><li>Strong knowledge of mental health counseling techniques such as motivational interviewing, behavioral therapy, and cognitive-behavioral therapy (CBT).</li><li>Familiarity with medical terminology, ICD coding (ICD-9/10), and medical records management.</li><li>Ability to perform diagnostic evaluations and case management for individuals with complex mental health or substance use issues.</li><li>Experience with crisis management, trauma-informed care including PTSD care, and addiction counseling is highly desirable.</li><li>Knowledge of HIPAA regulations related to patient privacy and confidentiality.</li><li>Excellent communication skills for conducting individual/group counseling sessions and collaborating with healthcare teams.</li><li>Ability to handle sensitive situations with professionalism while maintaining a positive, energetic attitude. Join us as a Group Facilitator to empower individuals on their path to recovery and well-being! This role is vital in delivering impactful care through engaging group experiences that inspire hope and resilience in every participant.</li></ul>Pay: $150.00 - $175.00 per dayWork Location: In person

Group Facilitator

Resources for Human Development

<div>
 
 
 Case Manager /Intensive Case Manager Full-time in Haddon Heights, NJ
 
 
 
 
 
 
 
 
 
 
 
 Shift:
 
 Tuesday - Saturday 9am - 5pm&nbsp;
 
 
 
 
 
 
 
 
 
 
 Reports to&nbsp;
 
 Program Director
 
 
 
 &nbsp;
 
 
 
 
 Position Summary
 
 
 
 
 The case manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. &nbsp; A commitment to the APIS and RHD values should be demonstrated as job duties are performed.
 
 
 
 &nbsp;
 
 
 
 
 
 DIRECT DUTIES:
 
 
 
 
 
 Team-Based Planning
 
 
 <ul>
 
 <li>
 Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective.&nbsp;
 </li>
 
 <li>
 Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant.
 </li>
 
 <li>
 Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.
 </li>
 
 </ul>
 
 
 Direct Client Care
 
 
 <ul>
 
 <li>
 Provide community-based services to program participants focusing on education, connection with resources, community interaction and achievement of recovery plan goals.&nbsp;
 </li>
 
 <li>
 Working out in community within the service delivery area of the program. Required to drive program participants to appointments.
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 Administrative Functions
 
 
 <ul>
 
 <li>
 Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.&nbsp;
 </li>
 
 <li>
 &nbsp;Other duties as assigned&nbsp;
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 Job Qualifications&nbsp;
 
 
 
 <ul>
 
 <li>
 Indicates the minimum required education and years of experience. Include any required licenses or certificates.
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 Education and Experience:&nbsp;
 
 
 
 <ul>
 
 <li>
 Bachelor&rsquo;s Degree in Human Services or related field is preferred and/or equivalent experience.
 </li>
 
 <li>
 &nbsp;Intermediate computer skills &nbsp;
 </li>
 
 <li>
 One year Case Management experience&nbsp;preferred
 </li>
 
 <li>
 Two&nbsp;years' general work experience providing support to individuals in behavioral health, Addiction Recovery or IDD services required.
 </li>
 
 <li>
 Valid driver&rsquo;s license&nbsp;
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 Job Competencies
 
 
 
 <ul>
 
 <li>
 
 
 Effective Communication:
 
 
 Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
 </li>
 
 <li>
 
 
 Ethical Practice:
 
 
 Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
 </li>
 
 <li>
 
 
 Leadership and Accountability:
 
 
 Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
 </li>
 
 <li>
 
 
 Collaboration:
 
 
 Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
 </li>
 
 <li>
 
 
 Cultural Humility:
 
 
 Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
 </li>
 
 <li>
 
 
 Problem Solving and Conflict Resolution:&nbsp;
 
 
 Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
 </li>
 
 <li>
 
 
 Adherence to Policies and Procedures:&nbsp;
 
 
 Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
 </li>
 
 </ul>
 
 About Company:RHD / Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.&nbsp;Apis Services, Inc. and affiliate&rsquo;s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
</div>

CASE MANAGER Behavioral Health Full-time

Mirror Inc

<div><h1 class="jobSectionHeader">Mirror follows affirmative action policies and is committed to providing equal opportunities to all qualified candidates. EEO/Veterans/Disabled are encouraged to apply.</h1>
Under the clinical supervision of the designated site Clinical Supervisor, the Counselors are responsible for the programs and services provided to the program participants served by Mirror. Counselors shall operate in accordance with the policies and procedures determined by the Board of Directors and as implemented by his/her supervisor(s) and all parties shall abide by all applicable federal, state, and local regulations. Counselors will need to specifically abide by the Kansas Department of Aging &amp; Disability Services, Community Services &amp; Programs Division standards (standards for licensure/certification of alcohol &amp; other drug abuse treatment programs). The duties of this position include curricula development and implementation, psychoeducational presentations, individual counseling, group counseling, case management activities and all related paperwork demands.
Duties and Responsibilities:
<div><ul><li><div><ul><li>Maintain communication with referral sources.</li></ul></div></li><li>
Dialogue with local referral sources to keep them apprised of their clients performance in treatment when requested.</li><li>
Create the curricula and design the treatment plans for the clients.</li><li>
Provide group/individual/family counseling for clients in both residential and outpatient treatment settings.</li><li>
Provide individual counseling for clients and assist in the identification and resolution of problems, behaviors, or cognition which prevent or interfere with clients reaching of their treatment goals or positive outcomes.</li><li>
Maintain treatment related paperwork such as treatment plans, evaluations, discharge summaries, CIF forms, program evaluation forms, within our electronic client record, etc.</li><li>
Must attend and participate in required staff meetings and supervision meetings</li><li>
Participate in the on-call rotation for clinical coverage required at residential facilities.</li><li>
Assist immediate supervisors with coverage related issues when necessary.</li><li>
Provide psychoeducational groups and learning experiences geared to meet the client's level of understanding. These should be focused on addiction related topics, stress management, nutrition, ADIS, (ways to change) criminal thinking, etc.</li><li>
Assist in the collection of client fees (as necessary for the assigned program) as it directly impacts the relationship between the client and Mirror Inc.</li><li>
Perform other job responsibilities as assigned by their immediate supervisors.</li></ul></div><ul><li>
Graduate of a four-year accredited college or university with a bachelor's degree in social work, sociology, psychology, substance abuse counseling or a closely related field is required. Master's degree matching one of the aforementioned professions is preferred.</li><li>
Be licensed at the masters level to provide psychotherapy services OR be a licensed Addictions Counselor, in the State of Kansas.</li><li>
Certification to deliver SB 123 services and assessments desirable.</li><li>
Excellent interpersonal skills required as well as ability to communicate effectively both verbally and in writing.</li><li>
Capable of maintaining a team spirit. Ability to work cooperatively with others.</li><li>
Must be adaptable to change and have effective organizational skills.</li><li>
Must be able to organize and follow through on multiple tasks.</li><li>
Display consistent, good judgement and decision-making skills.</li><li>
Knowledge in the disease of addiction and the various modes of treatment.</li><li>
Experience working with individuals involved in the criminal justice system and individuals with personality disorders, preferred.</li><li>
Experience providing telehealth services is preferred.
</li><li>The ability to ensure consistent internet connectivity and privacy to provide quality services as required by HIPAA and 42-CFR Part 2 when providing telehealth.</li><li>
Ability to establish and maintain rapport with the resistive, chemically dependent client.</li><li>
Must be able to pass security check.</li><li>
Employees who have been diagnosed with any type of substance use disorder or behavioral addiction/compulsion must have sustained a minimum of two consecutive years of abstinence from all intoxicating substances and symptoms of their chemical and/or behavioral addiction; and must be in full sustained remission.</li><li>
Must have proficient computer skills or experience and/or skills working with an Electronic Health Record.</li><li>
Since the science of addiction is rapidly evolving counseling staff must have a through working knowledge of the disease of addiction and the various modes of treatment. Must be able to adapt to and implement changing treatment models and techniques.</li><li>
This position may also involve bending, walking stairs and lifting up to 40 pounds on occasion.</li></ul></div>

Residential Counselor

Detroit Wayne Mental Health Authority

<div>Under the supervision of the DWIHN Call Center Director, the Substance Use Disorder (SUD) Technician is responsible for conducting brief screenings, electronic case review and providing authorization and care management services. This position is responsible for providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes. 
Principle Duties and Responsibilities:<ul><li>
Determines appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider.</li><li>
Initiates referrals to selected provider.</li><li>
Conducts initial intakes.</li><li>
Discusses with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the client&rsquo;s understanding and cooperation.</li><li>
Gathers and assesses information and summarizes data for the client.</li><li>
Assesses and determines the severity of client&rsquo;s substance use disorder.</li><li>
Assesses client&rsquo;s immediate needs by evaluating relevant information including signs and symptoms of intoxication and withdrawal.</li><li>
Administers appropriate evidence‐based screening and assessment instruments specific to each client to determine their strengths and needs.</li><li>
Obtains relevant history and related information from the client and other pertinent sources to establish eligibility and appropriateness of services.</li><li>
Interprets results of screening and assessments and integrates all available information to formulate a diagnostic impression and determine an appropriate course of action.</li><li>
Develops a written summary of the results of the screening and assessment to document and support the diagnostic impressions and treatment recommendations.</li><li>
Formulates and discusses diagnostic assessment and recommendations with the client to initiate an individualized treatment plan that incorporates client&rsquo;s strengths, needs, abilities, and preferences.</li><li>
Performs ongoing assessments in collaboration with the client and concerned others to review and modify the treatment plan to address treatment needs.</li><li>
Matches client needs with community resources to facilitate positive client outcomes.</li><li>
Discusses rationale for a referral with the client.</li><li>
Communicates with community resources regarding needs of the client.</li><li>
Provides information to the client regarding the structure, expectations, and purpose of the counseling and referral process.</li><li>
Provides continual evaluation of the client&rsquo;s safety, relapse potential, and the need for crisis intervention.</li><li>
Provides information on issues of identity, ethnic background, age, sexual orientation, and gender as it relates to substance use, prevention and recovery.</li><li>
Provides re-authorization of SUD/Mental Health/co-occurring services.</li><li>
Conducts three-way warm transfer calls.</li><li>
Assists providers with additional client information to assure appropriate referral for treatment services.</li><li>
Evaluates clinical appropriateness for SUD consumers.</li><li>
Establishes funding eligibility.</li><li>
Applies priority status criteria for placement.</li><li>
Responsible for follow-up with clients who were admitted for treatment and assisting them with a continuum of care.</li><li>
Monitors client&rsquo;s compliance with services and assists with aftercare/recovery plan services.</li><li>
Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay.</li><li>
Manages client care through the MH-WIN system.</li><li>
Updates the reauthorizations database.</li><li>
Tracks and monitors cost factors relative to service utilization, 
 treatment activities, and other access and placement criteria.</li><li>
Conducts utilization reviews of SUD/COD client cases daily.</li><li>
Conducts SUD provider authorizations and reauthorizations for SUD/COD services.</li><li>
Enters data and reports into written formats and electronic databases.</li><li>
Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements.</li><li>
Manages and coordinates waiting list(s) for those seeking SUD treatment by closely monitoring of provider capacity.</li><li>
Conducts SUD follow-up surveys and discharge summary reports for clients receiving intensive SUD services.</li><li>
Conducts client satisfaction surveys.</li><li>
Provides community callers with information related to community resources and assists callers with information on how to access community services.</li><li>
Utilizes computer to perform clinical and administrative job functions.</li><li>
Performs related duties as assigned.</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES (KSA&rsquo;s)<ul><li>
Knowledge of DWIHN policies, procedures and operations.</li><li>
Knowledge of the DWIHN provider network.</li><li>
Knowledge of medical and behavioral health practices and terminology.</li><li>
Knowledge of Customer Service practices and principals.</li></ul><ul><li>
Knowledge of co-occurring and substance use treatment services.</li><li>
Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2.</li><li>
Knowledge of SUD Policies and Procedures.</li><li>
Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations.</li><li>
Knowledge of Substance Abuse Administrative Rules requirements.</li><li>
Knowledge of SUD CPT codes.</li><li>
Knowledge of women specialty services requirements.</li><li>
Knowledge of priority population admittance.</li><li>
Knowledge of State Disability Assistance (SDA).</li><li>
Knowledge of Intravenous Drug User (IDU) management.</li><li>
Computer skills</li><li>
Time management skills</li><li>
Organizational skills</li><li>
Critical thinking skills</li><li>
Decision Making skills</li><li>
Customer Service skills</li><li>
Language skills</li><li>
Listening skills</li><li>
Teamwork skills</li><li>
Ability to communicate orally.</li><li>
Ability to communicate in writing.</li><li>
Ability to work effectively with others.</li><li>
Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.</li><li>
Judgement/Reasoning ability.</li></ul> 
Required Education:<ul><li>
A Bachelor&rsquo;s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management or a related field.</li></ul> 
Required Experience:<ul><li>
Three (3) years of full-time paid experience working in a human service or social service field.</li><li>
Experience must have also included: providing access authorization, access overrides, and utilization review.</li></ul> 
Required License(s):<ul><li>
Certification as a Certified Addiction Drug Counselor (CADC) or Certified Advanced Addiction Drug Counselor (CAADC) by the Michigan Certification for addiction Professional (MCBAP).</li></ul> 
NOTE: Applicants with an approved development plan by MCBAP will be accepted. 
Working Conditions
Work is usually performed in a home/office setting.
Contingent staff are allowed to work remotely with management approval. 
NOTE: The DWIHN Call Center is a 24/7 operation. Employees in the Call Center may be required to work one of three shifts (Days, Afternoons, Midnights) and weekends.
This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. 
Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. 
DWIHN is an Equal Opportunity Employer</div>

Call Center SUD Technician Contingent

Search 5510+ Addiction case manager jobs near you this June. New roles added regularly across leading industries. Apply today.